Trusted Agent profile · Leeds
★★★★★
410 reviews across 3 platforms
Yorkshire Housing, The Place, 2 Central Place, Leeds, LS10 1FB
Yorkshire Housing's office in Leeds, at Yorkshire Housing, is rated 3.8 out of 5 across 410 reviews on three platforms, including 2 Google reviews rated 1.0.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and friendly
very helpful with everything. Everything was well organised and set out. Nothing bad to say about the company and the experience
Hi Tim, thank you for your lovely review, we're really glad to hear your positive experience with us! Shuang
1/5
TrustpilotKeep away
Keep away! you have been warnedMy life is at risk and I have been attacked in my house by men with machetes and earlier this year 3 men with knives held me down in my bed with a knife to my throat. (they mistook my house for the pub it is attached to)Yorkshire Housing don't give a s**t about you and will happily let you get murdered in your own home while giving away the property to someone who isn't in fear for their own life. I had Police crime numbers to prove to them but they didnt care. I have applied for 6 houses with them and never once heard backI hope you all rot, you useless waste of time*EDIT: to add to the reply*Why are you interested to talk to me now, you weren't interested when I told you the very same story and ignored me. But now its public you suddenly care??? you are no help to any desperate people, I offered you the crime number from the Police but you were not interested, I literally begged for help as I haven't been sleeping since and you ignored me. Stop pretending to care because you really don't. You have been exposed for what you really are... a useless waste of time. Dont send anymore fake compassionate messages to Trustpilot, you dont mean it, its all for showEdit:added to second response.I already offered you all the Police crime numbers but YH didn't care. I told you the Police told me to get out quick because my life is at risk but you didn't care. I told you a man held me down in my bed with a knife to my throat. I also told you the most recent attack has left me with problems getting to sleep after I was attacked by 4 men with machetes but again you did not care one bit. You failed me terribly and should admit you failed me instead of talking nonsense and trying to suggest I should have done things I didn't do. Of course my landlord is aware they smashed into his property and he has needed to fix it to secure it. Stop pretending you give a sh...you are total failures
Updated Reply: Hi Paul, we've found your application and spoken to the team, the majority of our homes (and the ones you applied for) are let to people from the local authority housing register - these are offered to people who the local authority has decided are most in need of a home. Given the severe nature of what's happened to you, we'd ask that you talk to your local authority and also report what has happened to your own landlord too. Hi Paul. I'm very sorry you’ve been experiencing some issues where you live, I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
5/5
TrustpilotConfident and professional with the…
Confident and professional with the replies to my questions.
Hi James, thank you for your 5 star review. We're really pleased that our team were able to help! Shuang
1/5
TrustpilotNeighbour next door has had a problem…
Neighbour next door has had a problem with me since in moved in she would have wild parties bang on my wall talk loud outside my houses until early hours at one point I left but ended up coming back because that property was unsuitable she has spreaded romours to neighbours that I have mental health and saying she’s tried with me ect all because I want to keep myself to myself then had all neighbours staring into my property with suspicion and then told another neighbour about my garden been overgrown she then took it upon herself to throw water sprinkler all over my door asif she’s trying to call me a tramp for not doing garden she would do alsorts put all her rubbish in my garden take my bin and leave me with her cat faeces bin all mind games and trying to set me up she cut my grass with out asking and then said I need support I give up doing garden because the kids just throw footballs in garden and there sweet wrappers I’m not stop cleaning after them then she reported me to council had a inspection inside my home he is very much on there side because there’s more of them and only me I’m a single parent I have heard her outside call me funny and alsorts I showed housing officer photographic evidence but he’s not taken any action I’m at my wits end I just want to move !
Hi Kelly, I'm really sorry you’ve been experiencing some issues where you live. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
5/5
TrustpilotLovley lady easy to speak to let's you…
Lovley lady easy to speak to let's you talk and she answered any questions we had
Hi Ema, thank you for your lovely review. We're glad you had a great experience with us! Shuang
5/5
FacebookWe've had a broken shower for over a month now which has been reported twice. The first time was over the phone which I was told I'd get a call back ASAP to arrange someone coming to have a look, this never happened so I then reported it online and again heard nothing back! Obviously this left me disappointed, upset and still without a shower. Today my neighbour had Adam in fixing her shower, she told him about my situation and he came over and fixed it straight away after hearing this. He really didn't have to do that at all but I appreciate it soo much. It's employees like that who really put your faith back into these company's and humanity. That man needs a pay rise! Thank you to Adam for going above and beyond.
1/5
TrustpilotI feel is really sorry for the…
I feel is really sorry for the Yorkshire housing they has no attitude for there tenants Im living in one of the flats in the poplar Qourt after a while i found it here has extremely dump i was not happy to be here at all and i wanted to change my flat and none of them didnt help me till now .
Hi Arash, I'm very sorry to hear your experience. If you feel that we still haven't dealt with the issue properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang
5/5
TrustpilotSuch a great moving experience!
They arranged a whole house move for us in a matter of days! The lady I was speaking with was fantastic, she was so helpful anytime I needed anything and really prompt at communicating, she talked me through the whole thing and got us a viewing & signing for the keys within a matter of days. She has been amazing throughout the process, very glad we had someone so lovely for our house move!
Hi Beth, thank you for your lovely review! We know sometimes house moves can be stressful, so our colleagues will do their best to make the move as stress free as possible for our customers. We're really glad that you were well supported during the process of a whole house move. Enjoy your new home! Shuang
5/5
TrustpilotI spoke with Ellie and she was so nice…
I spoke with Ellie and she was so nice and helpful, a credit to her team.
Hi Leah, thank you for your lovely feedback. We're so glad Ellie was able to help! Shuang
5/5
TrustpilotYorkshire Housing was very helpful with…
Yorkshire Housing was very helpful with helping me on my house move, everything went really smoothly and Kristina was very helpful
Hi Anna, we're really glad to hear Kristina was very helpful and that your house move went smoothly, best wishes to your new home! Shuang
5/5
TrustpilotNichola is a lovely lady that makes the…
Nichola is a lovely lady that makes the application process so much easier. Made me feel very comfortable about the questions and was very understanding about my lack of tec skills!
Hi Jannette, thank you for your lovely words, we will pass this on for you :) Shuang
1/5
TrustpilotLouise/awful mutual exchange experience
I applied for a mutual exchange on the 4th September (I am currently stuck in an overcrowded tiny flat) this wasn't even picked up by Yorkshire Housing until the 18th September. Since then nothing has been done, in fact the housing officer is now on annual leave and nobody is doing anything or has a clue in their absence. Nobody returns calls or updates you. In fact they have messed around and done so little that the other party is now considering pulling out of the exchange. I am appalled at how this is being dealt with and with Yorkshire Housing as a whole, they do not care about their tenants in the slightest.
Hi Jenny, I'm very sorry you have had a bad experience with us when applying for a mutual exchange, I would like to get to the bottom of this for you. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can have a look into this for you. Thanks, Olivia
1/5
TrustpilotNot forthcoming with information about…
Not forthcoming with information about the new government Right to Shared Ownership scheme. I was in early June 23 told on the phone that my house was eligible and the customer service advisor would send information by email. She only sent an application which I completed promptly. I got a reply on 28 July just to say complete this application instead, the previous one was wrong. I completed and submitted it on same day but I’ve not heard anything back though govt guideline says they should reply within 4 weeks.
Hi Thandi, we'd really like to speak to you about your experience so we can look into this for you. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks,
5/5
TrustpilotVery helpful & clear & compassionate on…
Very helpful & clear & compassionate on the phone.
Hi Susan, thank you for your 5 star review. It's great to hear that you found our team so helpful! Shuang
5/5
TrustpilotMia and Katie have been extremely…
Mia and Katie have been extremely helpful and professional throughout the process of securing a new home. Always available to answer questions. Thank you for your help and support
Hi Mark, thank you for sharing your positive experience with us. We're so pleased that Mia and Katie were able to support you throughout the process! Shuang
5/5
TrustpilotThank you!
I contacted Nick Atkin, the CEO, today because I have been feeling helpless regarding my housing situation and personal vulnerabilities. I was pleasantly surprised when Nick personally responded, which shows that as the CEO of Yorkshire Housing, he genuinely cares about those facing housing issues. He assured me that Ellie from Customer Resolutions would be in touch to help. After reading the reviews on Trustpilot, I am confident that once Ellie contacts me, the matter will be resolved. Thank you for the care and support!
5/5
TrustpilotThank you
Hi just want to say thank you to Nichola she is the best. Very kind and helpful. Dream came true to live in this beautiful environment. Great work Nichola.
Hi Donnah, thank you for leaving a review, it's great to hear Nichola has been so helpful to you during the process of moving in to your new home! Shuang
5/5
TrustpilotSian was an absolute joy to work with
Sian was an absolute joy to work with. She was very helpful and made the process of moving house very quick and easy.
Hi Shell, thank you for your lovely review. It's great to hear Sian was so helpful to you during the process, and made your experience of moving house more positive :) Shuang
5/5
TrustpilotEveryone I've dealt with up to now…
Everyone I've dealt with up to now within Yorkshire Housing have been absolutely amazing, especially Ellie who has gone above and beyond to help me out.
Hi Thom, thank you for your review. We're very pleased to hear your experience has been very positive so far and how Ellie has gone extra mile to help you! :) Shuang
5/5
TrustpilotEveryone I've dealt with up to now…
Everyone I've dealt with up to now within Yorkshire Housing have been absolutely amazing, especially Ellie who has gone above and beyond to help me out.
Hi Thom, thank you for your review. We're very pleased to hear your experience has been very positive so far and how Ellie has gone extra mile to help you! :) Shuang
5/5
TrustpilotGreat service
Spoke to a lovely chap ilyas today regarding applying for a property with yorkshire housing as currently renting a private property which is just too expensive. He answered all my qiestions and also guided me on what the steps were needed to apply, he was kind, professional and advised me clearly on what i needed to do from start to finish, he was also very friendly in his approach, great asset to the company and super confident.
Hi Shannon, Thanks for your lovely 5 star rating, we have passed your kind praise onto Ilyas - I'm glad you had a good experience with us!
5/5
TrustpilotSarah Rockliff was absolutely helpful
Sarah Rockliff was absolutely helpful, very kind and profesional She has sort it out my request very quickly. What’s a fantastic person
Hi Agnieszka, thank you for your lovely review! We're glad to hear you received great service from Sarah! Shuang
5/5
TrustpilotEllie is extremely helpful and…
Ellie is extremely helpful and explained everything that was needed asset to Yorkshire Housing
Hi Stuart, we're so glad to hear Ellie was able to help. Thank you for sharing your positive experiences with us! Shuang
5/5
TrustpilotEllie made sure she answered all my…
Ellie made sure she answered all my questions and kept me updated very well on what was happening with my house! she has been amazing :)
Hi Nicole, thank you for your lovely review, we're so happy to hear that you have received great support from Ellie, she's great! Shuang
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