Yorkshire Housing Leeds reviews

★★★★★ 1/5

Trustpilot

Insufficient working system

We used to pay our rent monthly when we got our UC but since switching our UC payments to twice a month we asked if it was ok to split the rent payment we was told it was ok but because how their system “works” we somehow managed to get a month behind. We pay our rent through the portal and what it says on the portal. System needs to change cos we have now been receiving threatening letters of eviction

Kirsty · 5 May 2024

★★★★★ 5/5

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I have found this website really…

I have found this website really helpful I’m grateful that I have found this website it has been helpful for me.

Wagma · 2 April 2026

★★★★★ 5/5

Trustpilot

It was the best news for me on that day.

It was the best news for me on that faithful friday. The experience with Yorkshire Housing Co-ordinator was very brilliant she was very calm, considerate, helpful and warm. I did enjoy my assessment and am happy with their services.

Gertrude · 21 October 2025

★★★★★ 5/5

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Lorna spolverato

Lorna spolverato, thank you so much for your quick and speedy and understanding of our situation, dealt with care and professionalism. Thanks again.

Elizabeth · 11 March 2026

★★★★★ 5/5

Trustpilot

Ellie was really helpful

Ellie was really helpful, knowledgeable and friendly which made the transition very smooth we can’t wait to get the keys to our new home on Thursday and start our next stage in life.

Ian · 26 March 2024

★★★★★ 5/5

Trustpilot

Amy and sian were very helpful and made…

Amy and sian were very helpful and made my experience very stress free and have helped me with all the paperwork.

Josie · 26 March 2026

★★★★★ 1/5

Trustpilot

I don't know where to start

I don't know where to start ! In July of this year we complained about damp in our living room, had about 5 visits from various people from YH keep getting told it will get sorted? Still waiting to hear and NOTHING been done not a word. YH always promise the world and constantly break there promise I have given them a rating of 1.

Gary · 17 December 2024

★★★★★ 1/5

Trustpilot

One arm doesn't know what the other one…

One arm doesn't know what the other one is doing!!!!!Rang in a couple of week's ago to be told I was in credit with my rent, and was advised that I could either receive a refund, or leave it on the account. Then last Thursday 28th March, by rights still a refund before 1st April when the rent is due, I called in and asked for this to be paid into my bank. I received an email from the Income Team asking for my bank details, to which I replied. I rang earlier today to check when this would go in, only to be told I wasn't entitled to this, as this would leave my account in arrears. Sorry.....what???? I asked for this before the 1st, and I even have a voicemail back from Adam asking for my details. The advisor apologised for the misinformation, which wasn't good enough, so I asked to make a complaint. She then had the cheek, and was fobbing me off, and trying to get rid of me, to ask why was I complaining? Are you deaf or something, obviously not listening to a word I was saying. How would you feel to be told you are in credit, and can have a refund, and then you can't. Terrible service, no accountability for your words/actions, and certainly no empathy for customers. I suggest to get rid of the lot of you, or serious training needs to be installed. I have been with you for 8 years now, and the service has declined every year, you ought to be ashamed of yourselves! Had an anti social behaviour issue with the neighbours a couple of years ago, and nothing got done, and made me to look like the villain. I can't wait to hear your response to my complaint.....not holding my breath though, but will take it further if I have to :(

Mrs · 3 April 2024

★★★★★ 1/5

Trustpilot

I would be leaving no stars if I could…

I would be leaving no stars if I could !

Jo · 13 June 2026

★★★★★ 1/5

Trustpilot

YH contributes to customer’s poor mental health

I'm always reluctant to leave negative reviews but I’ve reached my breaking point.

John · 21 May 2026

★★★★★ 5/5

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I had a very lively experience with…

I had a very lively experience with Mia, she was very patient and funny, am greatful

Armani.T · 28 April 2026

★★★★★ 5/5

Trustpilot

Transparent, honest, sympathetic great company.

i have recently had fantastic service from Elaine of yorkshire housing, she was incredibly sympathetic to the situation, and was transparent the whole way with the situation and very helpful.The official documents are to be signed next week, but i just had to write that yorkshire housing should be proud to have somebody as genuine and caring as Elaine working for them, who has put my mind as rest and gone above and beyondThank you yorkshire housing! (from future tennant of 6 woodside)

Nostalgic · 22 March 2024

★★★★★ 5/5

Trustpilot

Amazing Service

We have been in communications with Ellie Moxon for almost 2-3 weeks, regarding us moving into our new house.

Louise · 23 March 2026

★★★★★ 5/5

Trustpilot

Sarah is fantastic 🩷

Sarah was fantastic ~ the best person I’ve spoken to at Yorkshire Housing! Got everything sorted for me & more…..

Helen · 26 September 2024

★★★★★ 1/5

Trustpilot

My mum had a stroke and is now unable…

My mum had a stroke and is now unable to use the stairs in her property. She has been attempting to get a new one but Yorkshire housing have yet to give the new housing a reference despite about 4 months having passed. All it takes is one fall down the stairs and my mum is dead yet they do not seem to care and wont take 5 minutes to write this reference

Ellen · 28 June 2024

★★★★★ 5/5

Trustpilot

My experience today was excellent very…

My experience today was excellent very helpful and understanding all the time

M.J · 8 May 2026

★★★★★ 1/5

Trustpilot

ABSOLUTELY DISGUSTING SERVICE NOW

Absolutely disgusting, have been a tenant of Yorkshire Housing for 22 years and for 17 years of that was in receipt of Housing benefit as I am unable to work due to disability. It was then wholly accepted that payments were made 4 weeks in arrears and this was never an issue and even the benefits and money advisor nicola agreed with this. Since moving on to Universal credit I have had nothing but hassle from them and it is not my fault how they make payments and it is downright discrimination between Housing benefit tenants and Universal credit ones. When letters were sent out a few years ago regarding people being moved onto Universal credit it was also suggested that people should get an advance and give it to them for the rent money which would leave them with no money for 5 WEEKS. The website is useless and designed by some idiot who finds it funny to take the p**s out of Yorkshire people by their sayings and offering help to disabled tenants that need it which is certainly not available and just telling people what they think they want to hear. You shouldn't accept people on benefits if you suddenly can't accept after 22 years the way payments are made by constantly sending out letters which are just petty and spiteful. I was half expecting this after a recent phone call to customer services. Am going to be contacting Nick Atkins team because I have just about had enough now of the incompetent shambles and absolute joke of a Housing association he is head of !!!!!

Xxxx · 2 February 2024

★★★★★ 5/5

Trustpilot

Have been brilliant from day one

Have been brilliant from day one, dealt with Elaine from start to finish and she went above and beyond at every point, we can’t thank you enough :)

Kai · 12 April 2024

★★★★★ 5/5

Trustpilot

After a few weeks of contacting…

After a few weeks of contacting Yorkshire housing explaining my personal circumstances, yorkshire housing did all they could to find me a new home ! I am so grateful to them! Ellie called me a week after Christmas to tell me the good news. Throughout it all Ellie has responded quickly, chatted with me and made me feel so much at ease! Nothing is too much trouble. The whole process has ran through smoothly. Thankyou so much Yorkshire Housing! Can't wait to move in!

Laura · 5 January 2024

★★★★★ 5/5

Trustpilot

Thank you so much for everything you’ve…

Nichola made the assessment/application seem so easy to do and kept me updated with everything. Thank you so much for everything you’ve done to help me Nichola. You’ve been amazing throughout the whole process.

Savannah · 17 November 2023

★★★★★ 5/5

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Housing support I support a vulnerable adult who is a…

I support a vulnerable adult who is a Tennant living at chestnut court in Barnsley.

Russ · 31 March 2026

★★★★★ 5/5

Trustpilot

Spoke with Alison today from repairs

Spoke with Alison today from repairs, and she sorted the problem straight away for me ,Alison was so polite and helpful, couldn't have asked for it to go anymore straight forward, thank you

Sue · 14 November 2023

★★★★★ 5/5

Trustpilot

Pulled it back.

A huge hats off to Cath Mustafa (Head of Repairs and Investment Delivery). I had really given up on Yorkshire housing due to continuous issues with ASB from a nightmare neighbour this was for a number of years with nothing getting done about it, past back and forth between various staff members and it took a lot from me mentally and emotionally, we were so unsettled and on edge all the time we were living a nightmare, actually. But this lady pulled it back, she went above and beyond to help myself and my family from the first time we spoke. To not only compensate us for living an utter nightmare but to help us move quickly due to being so unsettled in the property provided by Yorkshire Housing. She checked how I was feeling, how things where going throughout the whole process and made things happen very quickly. Even afterwards she asked how things were. She is an absolute credit to the Yorkshire Housing team. A lot of staff members could learn a lot from this lady. I can not express my appreciation for this lady enough! And to anyone experiencing similar issues, please be consistent it is a long draining process but worth it in the end.

Robyn · 2 December 2023

★★★★★ 5/5

Trustpilot

Very helpful and friendly

very helpful with everything. Everything was well organised and set out. Nothing bad to say about the company and the experience

Tim · 3 July 2024