Trusted Agent profile · Leeds
★★★★★
410 reviews across 3 platforms
Yorkshire Housing, The Place, 2 Central Place, Leeds, LS10 1FB
Yorkshire Housing's office in Leeds, at Yorkshire Housing, is rated 3.8 out of 5 across 410 reviews on three platforms, including 2 Google reviews rated 1.0.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise was excellent this morning
Louise was excellent this morning. She was clear and friendly whilst being very professional.A couple of thing she promised to email me arrived within minutes,Thank you Louise.
Hi John, it's fantastic to hear Louise was such a help, thank you for your kind words! Thanks, Olivia
1/5
TrustpilotCorrupt business masquerading under the tax-relief banner of a charity, only concerned about personal profit and not of their tenants.
Can I ask why our rent is increasing by ~ 10% in July? We are in a cost of living crisis and you - a 'charity' - are increasing our rents?? All whilst the CEO has nicely received a wage increase from ~£210,000 per year in 2021 to ~£230,000 per year in 2022? So the CEO has a salary increase of 10% whilst everyone else is receiving a rent charge increase of approx 10% (therefore, I hypothesise that this increase isn't due to cost of living crisis costs imposed upon the charity, but, is to maintain the salaries of the 25 employees earning over £60000 per year within Yorkshire Housing; with the top 3 earners within Yorkshire Housing receiving a 10% increase in salary between 2021 and 2022).If you wonder why the working class have no choice but to strike to demand equality of wealth distribution post COVID pandemic, this is why; because the few among us grow exceptionally more wealthy - at the expense of everyone else - during an economical cost of living crisis within the UK. It isn't the fault of the strikers who have no choice but to 'stand up and be heard,' it is the fault of corrupt business practices and greedy individuals in positions of responsibility (especially those business practices masquerading under the tax benefits of a charity).
Hi Isaac. We understand it's a really difficult time for many people because the cost of living has gone up massively. This year we increased our social rents by 7% (like most housing associations) and our pay rise for colleagues was 5%. If you'd like more information about the reasons for your rent rise we can talk with you about this. Hannah
5/5
TrustpilotLorna Spolverato Was brilliant
Lorna Spolverato Was brilliant, very understanding and compassionate, professional too
Hi Amanda, thank you so much for your lovely review. We're really pleased Lorna was able to help! Shuang
5/5
TrustpilotGreat service and quick response
Hi John, thank you for your lovely review. We're really glad you had a such positive experience with us! Shuang
5/5
TrustpilotFabulous staff
Paula Lawton as scheme manager is the most helpful and effective professional it has been my pleasure to deal with, wonderful lady 😊
Hi Ronnie, we're so glad to hear your experience has been positive and that Paula was able to help! Thank you for sharing your feedback with us! Shuang
1/5
TrustpilotDisgusting housing association
Disgusting housing association, never see anyone around...communal area always looks a mess..2 two bedroom flats (one of which is ground floor) let to single males, one aged 19 and the other allegedly been arrested for attempted murder, but got off on a technicality, we've had/got drug users..needles found in our bin area..but as long as they say what you want to hear..alls well apparently. It's a shame because when I moved here in 2005 it was a proper community 😥
Hi Susan. I'm sorry you have been experiencing some issues where you live. Most of our homes are let based on the council's housing need lists and unfortunately we can't decide who gets to rent them. But we can address ASB or other problems with the communal area. If you have't already please send the details through so we can look into it for you. Thanks Hannah
5/5
TrustpilotThe team was very welcoming and warm…
The team was very welcoming and warm hearted the apartment was as it was advertised enough though it seemed bigger in the footage sent by Elaine Blake I'm happy with apartment and Karen Grayson explained all that needed to be explained although it was a little unclear as to how to turn on hot water given its a electrical based apartment no gas supplier which makes my bills more manageable
Hi Archibald, we're glad to hear you're happy with your new home and that Karen and the team welcomed you warmly! Don't hesitate to ask us questions if there is anything you aren't sure, we want you to be confident and comfortable in your own home :) Shuang
1/5
TrustpilotDear Yorkshire Housing you have the…
Dear Yorkshire Housing you have the most shocking level of customer care and service when it comes to anti-social behaviour. You also do not seem to have a coherent policy on illegal drug use in your properties to tenants you rent property out to other than a generic circular letter you inserted in mailboxes on one occassion. We have waited for nearly two years to resolve an issue where Cannabis being smoked by one of the tenants you rent property to in our building has been making its way into our apartment and into both our bedrooms meaning that on many occasions that is nearly every day, we have had to spend the majority of our time confined in the living room to avoid breathing this smell. For the past two winters we have had to leave windows open some nights until mindight and having to use heating unnecessarily because the home gets so cold due to the necessity to ventilate for health and safety. I have had to purchase an air sanification unit to avoid the need to open windows but your tenant consumes that much cannabis it saturates not only the communal area but can be smelled from the entrance of the ground floor leading to the property. Despite consistent emails and phone calls you have been negligent and furthermore despite requesting local authorities to come and smell it for themselves and then contact you by letter and raise concern as children living on the floor are being exposed to the smells coming from one of your tenants, you remained silent. I have avoided using social media platform choosing patience but in all sincerity to have had to wait from June/July 2021 until the present date is unfair.
I'm sorry you are having continuing issues with neighbours in your building. This really doesn't sound like a good experience If you feel that ASB still hasn't been dealt with properly we do have a complaints process you can go through either by calling us or on filling in a form the website. I hope we are able to resolve it for you. Thanks Hannah
4/5
TrustpilotWe are to be new tenants of YH
We are to be new tenants of YH, Nichola has been great, kept us informed on a weekly basis with regards to our handover date.
Hi Paul, thank you for taking your time to leave a review. We're very happy to hear you have had a positive experience so far and welcome to YH! Shuang
1/5
TrustpilotDreadful Housing Assocation
Have to agree with all the negative comments on here. Absolutely shocking how this company operates. I have a family of eight living above me in a two bedroom flat, and a family of three living below. Hate where I live right now. Most of the neighbours indulge in bullying and harassment. Don’t feel safe ! The noise level is horrendous. Going to work on very little sleep. Fed up !! They do not address issues being raised.Only you become the issue and they go all out to try to get you to move out.
Hi Kim, I'm sorry you’re having continuing issues with neighbours in your building. This really doesn't sound like a good experience. If you feel that the ASB still hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang
5/5
TrustpilotBenefit advice
I was looking for benefit advice and was directed to Nicholas. He rang me and his help and advice was amazing. He kept in touch during the whole process from start to finish. I cannot thank him enough. He and Yorkshire Housing have helped me no end. If you need help just ask Nicholas and YH are amazing.
Hi Joy, thank you for taking the time to share your positive experience with us, we're so glad Nicholas was able to help you! Shuang
5/5
TrustpilotThe man that call was very good
Hi Catherine, thank you for your 5 star review. We're glad you had a great experience with us! Shuang
5/5
TrustpilotHad a lovely lady she was very polite
Hi Alaina, thank you for the 5 star review. We're really glad you had a great experience with us! Shuang
5/5
TrustpilotHad an amazing experience talking with…
Had an amazing experience talking with Ellie Moxon! From start to finish she has been amazing and helped me throughout. Thank you again!!
Hi Celica, thank you for your 5 star review. We're delighted to hear Ellie was able to help throughout the process! Shuang
5/5
TrustpilotThis staff member really made an effort and made the difference
After some confusion about what is happening about repairs I have spoken to the most wonderful person on the front help desk today.she took time to follow up on each issue, explained it clearly, updated their system and we all know what’s happening now. Brilliant support and feel much more positive and confident now. Thank you
Hi Melanie, thank you for your review! We're so glad our colleague was able to help and provided you with clarity. Shuang
1/5
TrustpilotDon't ever complain twice about a…
Don't ever complain twice about a similar issue or you might end up with an informal warning for any of these
Hi Malcolm, we're very sorry to hear about your experience. We'd really like to speak with you about it so we can look into it further. I've sent through a request for more information via Trustpilot, if you could please reply to that with your details so we can give you a call. Thanks, Shuang
5/5
TrustpilotLouise was truly amazing and went out…
Louise was truly amazing and went out of her way to help sort out our repair for my disabled daughter
Hi Gillian, thanks for your lovely review, we're so happy to hear Louise went the extra mile and was able to help with the repair for your daughter! Shuang
5/5
TrustpilotGreat service
Nichola was amazing, so friendly and professional! Everything was done so efficiently and she made the process really easy. Thank you!!
Hi Sarah, we're so happy to hear you had such a great experience with us, thank your kind words, we will pass this onto Nichola. Thanks, Olivia
5/5
TrustpilotExcellent Service
Very patient , helpful and knowledgeable
1/5
TrustpilotTruly dissapointed
After 8 years of anti-social behaviour by a neighbour, Yorkshire Housing has done nothing but go back on promises to help. This is despite the Police being involved on a couple of occasions. They sit on the fence despite the evidence presented to them. For a company that deals with people with disabilities they sure I guess!
Hi Mat, we'd really like to speak to you about your experience so we can look into this. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang.
5/5
TrustpilotExcellent service by Jamie the gas…
Excellent service by Jamie the gas engineer.
5/5
FacebookI'm not happy with Yorkshire housing as I've lived in a damp and mould riddled property for 5 years as a result of this my asthma has got worse ive logged all this with them and I also have cerebral palsy and live in a upstairs flat which is now unsuitable for my disability as I walk with a walking aid and I can no longer manage the stairs to the property witch causes me to stay in due to be unable to cope with stairs and I've applied for the the flat below us witch has a wet room and no damp and mould and also no narrow staircase I'm currently waiting for answers yes or no for the property downstairs and I've got a doctors letter to support this move As a matter of emergency complaints as been unresolved regarding my living conditions as my health has deteriorated and customer service are no help my rent's paid every month on time we're good tenants, I don't see the issue with us moving downstairs it will improve my health and quality of life as I am trapped in my current property with the stairs and my disability needs and I expect as paying tenants I shouldn't have to live in these conditions I'm going to write to press and local mp regarding this also I have all the recordings from when repair men have been round and done nothing to short the issue I will be taking legal action against Yorkshire housing
Take them to court ... that is very disgusting how Yorkshire Housing treating you ....
5/5
TrustpilotElaine was very helpful and kind and…
Elaine was very helpful and kind and gave me lots of good advice and help.
Hi Helena, it's great to hear that you received good support from Elaine, thank you for sharing this us! Shuang
5/5
TrustpilotLeanne Howson
Leanne Howson, what a star. Dealt with my housing issues there and then. She’s an empathetic woman and a credit to Yorkshire Housing. If there were more staff like Leanne at Yorkshire Housing I honestly wouldn’t have any anxiety about picking ups the phone to speak to staff regarding any issues. Thank you!!
Hi Norma, thank you for taking the time to leave this lovely review with us. We're really pleased to hear Leanne was able to help! Shuang
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