Yorkshire Housing Leeds reviews

★★★★★ 5/5

Trustpilot

Great service, Great Staff

I recently had the pleasure of dealing with Nichola who was amazing, this was my first tenancy and she explained what everything meant and walked me through the application process with no issues and was the most polite well mannered and patient person anyone could ask for in such a stressful situation. The entire service I received from Yorkshire housing was great. No hiccups whatsoever.

Riley · 13 December 2023

★★★★★ 5/5

Trustpilot

I moved in to Yorkshire housing…

I moved in to Yorkshire housing bungalow in April 2024 we had issues with drains we phoned up and the maintenance person rang me to arrange a visit they came out the next day to sort this for us as we had a flood in our shower room as I'm disabled.very professional.friendly and reliable

Maxine · 11 July 2024

★★★★★ 5/5

Trustpilot

Great customer service

Suzanne · 26 February 2026

★★★★★ 1/5

Trustpilot

Disgrace

Disgrace. Will do everything they can to get out of fixing an issue of there own creation, mishandled complaints procedure zero customer care or empathy. If I could turn back I would have never entered into a shared ownership agreement with them. Shocking company would avoid at all costs.

Joshua · 6 September 2024

★★★★★ 1/5

Facebook

This is the sink of my kitchen it’s been like that for two years every time I ring they say it’s not an emergency I don’t know where they want me to do my wash up Yorkshire housing you are worse and evil when it come to debit people credit card you are champions but when it comes to provide a repair you are incapable I want à plomber to come and replace the whole sink last time I fell down in the bathroom because no light you neglecting your vulnerable customers I’m looking forward to put a real complaint against you because you putting me and my daughter in danger by refusing to come and replace the sink I don’t own you money my rent is always paid in time the sink doesn’t have any pipes if someone here knows a service who dealing with complaints against housing’s please contact me because I have enough of their treatments

Larissa · 11 June 2022

★★★★★ 5/5

Facebook

yorkshire housing are very customer orientated and care about their tenants so I am very happy so far.. the only thing is I wish they would do something about the unfinished land at the side of my property which should really be fenced off making it a proper cul-de-sac as its now used a bike park which has caused damage to my car and it's scary that my 5 year old could be knocked over by a car x

Maria · 10 July 2022

★★★★★ 5/5

Trustpilot

Marc - Customer Service

Marc was really helpful, very knowledgeable and friendly.

Marc · 16 April 2024

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company. They always house druggies who caused asb. Have been threatened by the druggies and they have done nothing. Flat full of damp and mould. They just don't care. They are only interested in receiving their rent in full every month. Not fit for purpose.

Bct · 3 October 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking, can never book a tradesman for when not working, my toilet has been leaking for month's, the kitchen floor was damaged and again appointmemt booked months after. Do people actually work that rent their homes?! But constant rent increases. Its endless which id stayed in private.

Elaine · 20 August 2024

★★★★★ 5/5

Facebook

so ive been a tenant for over 30 years and lived in my current home for 22 years,and had a coal fire which i loved..I was basically forced by housing into having this new ground source heating system which I did not want,but due to the chimney being blocked and housing saying it was condemned which it wasn't they refused to unblock it,leaving me with no heating for 7 months,although housing did give abit of compensation towards the cost of running electric heaters for 7 months on and off,and their communication is spectacularly non existant.They then expected me who is awaiting a double knee replacement aswell as a bad back,to pull up the laminate flooring and expected me to pay for new flooring,after digging my heels in they offered to put new flooring in,and do the stairs as a gesture of good will (I wouldn't have bothered ) the contractors who installed the heating were a nightmare,left all the doors open in the freezing cold,windows no coverings on any of the furniture,TV etc,no covers on floor.They lumped rubbish on my drive from another job,left the lagging for the pipe work chucked on the front lawn,floor boards not secured back down properly to where I nearly broke my ankle,and to top that off they smashed my late mums crystal bowl and tried to hide it,I was devastated...After the heating was installed no one knew how to use it so again I was left with no heating as they were clueless and had set it to the hot water..After a week someone did come out and reset it,I was told this heating was cheaper at £50 + Aweek I would not class that as cheap...I've been told that the heating is set to high but because no one has bothered to show me how to use it I don't know how to set it,so I rang the housing over aweek ago explaining I cannot afford to keep paying this out,he said he had passed it on to the relevant people,I am still waiting, I've also reported a cracked window still waiting,I've reported the plaster coming away from around the door which is letting in a fabulous draft still waiting,and now the new fan heater in bathroom isn't working,plus holes and damage to the wall in the bathroom where the radiator has been removed !!! Yorkshire housing you are quick off the mark to accuse people of rent arrears because you have changed you payment system,and can't find them,yet take your time to do repairs....To anyone out there who has a coal fire hang on to them as this ground source heating system is not cheap well not for me it's not and it's God awful thing to look at !!!! we don't get £3 500 rebate for our bills like the government do and electric is going to sky rocket.....

Sara · 20 February 2022

★★★★★ 5/5

Trustpilot

Louise was very professional polite and…

Louise was very professional polite and helpful with my enquiry to your department.

Shaun · 25 October 2023

★★★★★ 1/5

Facebook

where do I start, they don't let you know when someone from the company is coming round, they won't give you a straight answer, they say it will be looked into and then just forget about it. I am sooo fed up with the way people get treated, to be honest there happy to take your rent money but if you want anything sorted tough your just going to have to wait like you do when you ring them up and wait for 15 to 20 mins for someone to answer. No wonder there scores are soo low in one word USLESS.

Gary · 30 November 2021

★★★★★ 1/5

Facebook

initially I thought Yorkshire Housing were very good. I'm not sure if it's the housing association or their property services provider I.e Morgan Sindall. It's coming up to 6 days without a working shower. I am disabled so cannot go to my daughters as her shower is over the bath and to be honest why should I. I really don't what else I can do I keep contacting customer services to no avail. Also waiting for a month for storage heater in living room to be fixed. Seriously fed up and disappointed

Alison · 30 November 2021

★★★★★ 5/5

Trustpilot

I was overjoyed to be offered a home…

I was overjoyed to be offered a home for my family. I do struggle to speak at times but felt at such ease with Ellie and Katie. And have had a little giggle when chatting with Ellie, even when she stubbed her toe during a phone call. Thanks for the reassurance etc ladies. Fab team . Nicole. X

Nicole · 20 December 2023

★★★★★ 5/5

Trustpilot

super friendly

thankyou to ellie for easing my nerves and making the process super easy, neurodivergent friendly

Jessica · 14 September 2025

★★★★★ 5/5

Trustpilot

Complaints team at yorkshire housing…

Complaints team at yorkshire housing brilliant compensated me 50 pound in vouchers or money n there every step way with me n hopefully my emersion heater will be fixed with new part tomorrow .Lisa n gang xxxxx

JaneRispin · 12 December 2024

★★★★★ 5/5

Trustpilot

Lisa Johnson I spoke to was brilliant…

Lisa Johnson I spoke to was brilliant there should be more people like her with you very polite solved the issue made me feel settled outstanding lady Please promote her Regards Richard METCALFE 19 Devon house Joseph Terry grove York

Richard · 25 October 2024

★★★★★ 5/5

Trustpilot

Christine hss taken time to go through…

Christine hss taken time to go through my application and make sure I was correctly banded. She listened to me took on board everything I was saying. She's made my day today appreciate her so much@!

Stace · 3 December 2024

★★★★★ 5/5

Trustpilot

I have found the East Yorkshire Housing very professional, understanding and helpful

I have found the East Yorkshire Housing team to be extremely helpful and swift. Elaine who helped me with my tenancy and secured the property for myself was an exemplary example of this. I can not express how much gratitude I can offer for their assistance in such a hard time.

Christopher · 23 March 2024

★★★★★ 5/5

Trustpilot

Great service

The guy named Ronnie who is had been in contact with me has been excellent

Brianrobinsonhotmail.com · 22 May 2026

★★★★★ 1/5

Facebook

They've tried to evict me for the four years now they are saying I'm in occupational in my tennercy it's not that I get bullied for money for drugs down there and if I am about they end up me taking drugs but see I leave my flat at 6am to 7am in morning I go to parents and eat there they keep my cloths my shower essentials because I've been broken into about eight times they stolen my clothes I've lost my full I write CE of 11 grand I put into the house I had melt down and they wouldn't fix the flat boreded it up from Nov 3 2018 to march 2020 and class housing. Bennifits total of £6,480,00 they closed fraudently and still charged me for damp repair when it was there fault and because I've been in. Suspect evicit not to speak or approach the other tenment I come away from the palace at 6am and go back there to sleep any time between 9pm to 1130 pm and go sleep I had my key stolen in Oct 2020 and still not had locks changed I got notice to quit and ten days ago I left my phone on charge at the flat to go to shop two minutes away and came back its stolen nothing but hassle part of Yorkshire housing aggeeed deal was to support me help me find somewhere to live but there help me with me tal illness they've not done a thing and like because my dad is iccerlated means that I have to get taxi to his for my medication and taxi back I have to shower and eat at his for the food and cloths in my house being stolen. I have had nothing but hassle and to now try yet again to evict me because I keep my self ory self and don't dela with the low life smack heads down there they are trying yet again to evict me threatening me with claiming housi g bennifts fraudenlty when in fact it's Yorkshire husing who's done this I spoke to housing bennifts team showed them the paper work saying in December 2018 they wasn't giving the repairs that I couldn't move in and the recording of voice phone call sayi g they want.willjng to let me move back there and fix the repairs I've also shown proof of me not being able to move back till march 2020 £6.480.00 they've claimed illegally and like housing bennifts hunma be in touch with you over the housing bennifts you claimed DONT USE YORKSHIRE JOSUNG IF YOUR MENTALLY ILL YOUL END UO KILLING YOUR SELF LILE I AHVE TRIED BEFKRE AND ENDING ME UO ON LIFE SUPPORT EACH ADN EVERY TIME

Truejoey · 28 February 2021

★★★★★ 5/5

Trustpilot

Lovely person on the end of the repair lineI need a repair done so rang Yorkshire…

I need a repair done so rang Yorkshire Housing to see if it was their responsibility. Alison answered the phone on behalf of the repair team. She was very helpful, informative and so much nicer than the Indesit man I had spoken to earlier!

No · 12 July 2024

★★★★★ 1/5

Facebook

I hate now when I need call Yorkshire Housing to report some repair because they don’t care . Waiting plumber from 23 January to come and fix leak in my bathroom. Rang them today (I believe it is 3 time ) and been told to call back in end of week because they are busy. We are family of 5 and every time when we use bath water is going on floor and down to hall ceiling and floor . I even asked today who will fix my ceiling and floor in bathroom. Yorkshire housing said you need report it when somebody will call you back . Disgusting 🤮.

Kristine · 3 February 2021

★★★★★ 1/5

Facebook

My experience with Yorkshire housing is shocking, never follow up repairs. I have a main drain in my yard that has blocked and my yard is full of dirty toilet tissue I’ve rang 3 times from fri to be told “oh yes that needs sorting ASAP” no one had turned up or rang and the last time I rang them I was told nope sorry it’s not classed as an emergency so I’m stuck with bubbling poo and other fluids floating in the back yard. Absolutely shocking

Lynzi · 24 January 2021