Yorkshire Housing Leeds reviews

★★★★★ 5/5

Trustpilot

Viewed a property at Chestnut Court on…

Viewed a property at Chestnut Court on Friday, I need to say how nice it was, everything was explained slowly so I could take all the process in,I was able to ask questions, Paula put me at ease , I’m now waiting in hope of satisfactory reference then I will be offered the flat, I’m looking forward to becoming a tenant.

Joy · 15 June 2026

★★★★★ 5/5

Trustpilot

Ellie has been great

Ellie has been great! Some teething problems to start with but all sorted now! Absolutely lovely lady & very helpful cannot thank her enough

Vicky · 24 March 2026

★★★★★ 5/5

Trustpilot

Boiler issues

I rang this morning , no hot water. Fantastic conversation with the lady on the phone, very helpful. She reported the issue to the boiler team and this afternoon Adam turned up. Adam serviced the boiler last year, he was very kind and professional then and exactly the same today. Every interaction I have had with Yorkshire Housing employees has been positive. Life happens and there will always be problems it is how they are dealt with that matters, on both sides! The service I have been given has been exemplary. Thanks to Adam and also Lewis (dealt with a major issue just before I moved in) for being genuinely lovely people and so respectful whilst being in my home.

BJ · 4 June 2024

★★★★★ 5/5

Trustpilot

Leanne Howson

I recently became a Tennant of Yorkshire housing. I had a few teething issues with the property and felt very unhappy. I had Leanne Howson contact me, and instantly I felt at ease. I felt listened to, understood and she went above and beyond to deal with my issues. She contacted all the relevant people and made them aware of my situation within hours, they were dealt with promptly. She even got Steven Harrison to come out and visit me personally to deal with some of the issues. In the end I couldn't be more satisfied and have my faith restored in what was a very rocky start with Yorkshire Housing. Even now, Leanne is making sure I'm okay and all the issues are being dealt with quickly and effectively to the best of her availability. Leanne has set the standard very high with the personal care I've received. She is a credit to the company. Thank you

Georgia · 13 May 2024

★★★★★ 5/5

Trustpilot

Very grateful!

Today Ellie and I had a telephone appointment she was incredibly compassionate and understanding. Ellie answered all of my questions and was very clear when explaining the process. It’s clear that Ellie is passionate about her job, and is gratified when able to help whomever she can. Ellie is without a doubt an asset to YH and I am extremely grateful to both Ellie and Yorkshire housing.

Jade · 9 December 2024

★★★★★ 5/5

Trustpilot

Outstanding Place Manager

I was a Tennant of Yorkshire Housing for around 15years!! i can't thank them enough for giving my self & family a beautiful safe secure home, for Always been prompt on doing any repairs and keeping everything as it should of been, the service i received from Yorkshire housing was exceptional, i have since sadly left to join a new housing now due to medical conditions & a growing family i needed a different type of property i found this via a mutual exchange, The place Manager Georgian Bullamore made this Exchange absolutely smooth sailing even when my new housing company gave me many bumps in the road Georgina was always a call or Email away to help me on anything at all i needed even when i was leaving their housing i was astonished by the attention,care & dedication that was put into my Exchange & Welfare throughout the whole process nothing was a bother for Georgina if i had a problem she helped me deal with it, i had questions she found me the Answers i honestly cannot thank Georgina Bullamore enough from start to finish of the whole process, she was truly Amazing she's a massive Asset to the Yorkshire housing team I've been left my property with Yorkshire housing 7 weeks now and still Georgina is helping me with some final details that couldn't be done right away how's that for Absolutely amazing customer relations & service I'm truly astonished by her dedication to my MEX case i couldn't of asked for a better person to manage my mutual exchange everything just ran smoothly from YH side Georgina made sure everything went as it should have & as planned i was updated throughout the whole process im extremely saddened to have left Yorkshire housing I'll definitely return one day in the future when my circumstances change, if anyone is lucky enough to come across Georgina Bullamore know that your more than in safe hands and you'll receive the very best service their is truly cannot thank her enough & Yorkshire housing for everything.

Charlene · 7 May 2024

★★★★★ 5/5

Trustpilot

Yorkshire housing are great and Georgina is amazing

Yorkshire housing in a whole are a great association, never really had any problems and any issues. Repairs was done with out a lot of chase up and the people there are amazing. Especially Georgina she has made the whole process of my mutual exchange run smooth from our end and kept me up to date. Never over contacted but just enough to show she was there with answers to questions or where was was. Great member of the team who was more like talking to a friend then an official housing representative very understanding. So thank you yorkshire housing for the 10 years of looking after the home I had with you but more importantly a massive thank you Georgina. Right from the 8th feb till now wonderful lady.

Mandy · 25 April 2024

★★★★★ 5/5

Trustpilot

Happy with service

Elaine's exceptional service at Yorkshire Housing Association deserves high praise. From our initial phone conversation, her warmth and welcoming demeanor immediately put me at ease. Upon meeting her in person for my assessment, Elaine's professionalism shone through, coupled with a genuine friendliness that made the experience enjoyable. Notably, her attentiveness to my daughter's needs during the assessment further highlighted her dedication to creating a comfortable environment for all. Thanks to Elaine's exemplary service, I feel truly at home being part of Yorkshire Housing. I couldn't be happier with my experience.Raiza.

Raiza · 25 April 2024

★★★★★ 5/5

Trustpilot

Staff Amazing and Smooth sign up

Staff were friendly when looking through my property and also when I got a message to tell me I got the house after I thought I didn’t. Allowed you to look round the house without looking over you and signing up was quick and easy all relevant documents sent to me the same day

Rachel · 11 July 2026

★★★★★ 5/5

Trustpilot

Mollie was so lovely and really helpful…

Mollie was so lovely and really helpful going through everything for the home and got back to me so quickly. Really appreciate all the help she’s given.

Sophie · 21 September 2026

★★★★★ 5/5

Trustpilot

Wonderful Scheme Manager

Since I moved into the Sheltered Housing Scheme with Yorkshire Housing in Seacroft from Hull, the service I have received from the Scheme Manager Loice has been excellent. The Scheme Manager is superb and I could not ask for more. She makes sure everything is ok and she listens and really carers. I have settled well in my new home. Yorkshire Housing must be proud to have such a caring, considerate ,hard working person. Don't lose her. Stafford Wilks.

Stafford · 12 April 2024

★★★★★ 5/5

Trustpilot

Ellie Moxon is an assest to Yorkshire Housing.

I am writing this review in the hope someone gives this lady a lovely reward as she is a huge assest to your team.I spoke to Ellie regarding a house and she was so lovey and understanding and went through everything so openly and step by step. She was just so friendly and warm and didn't judge any situation. I don't often come across people who i just feel at ease to discuss anything with but this was the case with Ellie. She is a credit to everyone there. Thank you.

Fiona · 6 March 2024

★★★★★ 1/5

Facebook

Very poor policies and procedures. Staff tend to tick boxes rather than solving problems. False promises and management that don’t manage their staff and do not looking after their welfare or wellbeing. In the area where I live there has been 5 different place managers, they end up off work sick, due to stress and no support from line managers. There is appalling work ethics creating low morale within the work place.

Lew · 27 July 2024

★★★★★ 5/5

Trustpilot

Matt and Dean from the plumbing team…

Matt and Dean from the plumbing team where 5 star. Respectful of our home tidied up diid an excellent job despite the heat there work was above expectations and where really friendly other staff would do well to learn from these 2 gentlemen very happy customer

Leeann · 13 August 2026

★★★★★ 4/5

Trustpilot

Yorkshire housing customer experience

All the staff that I have dealt with at Yorkshire housing deserve a 5 star rating. Thank you so much. The only reason I have only given a 4 star rating is because it is so hard to get through to a human being who can help you. I have spent so much time on hold! The on-line experience isn’t very good. But today Alison Thewsey was absolutely brilliant. 5 Star Plus rating for Alison. If only everyone was as good as her at her job. A credit to Yorkshire Housing. She deserves a pay rise or bonus 👍🏻😀

Richard · 31 January 2024

★★★★★ 5/5

Trustpilot

Extremely happy with the team

Extremely happy with the team at YH that have helped me and my son get our forever home. We have been waiting 3 years and it has finally happened, Nichola has been amazing through the whole process and it was lovely to put a face to the name. I can’t thank her enough for how much she put me at ease with explaining the process. Also a big thank you to Subhana at sign up, she explained everything so well.

Amy · 29 January 2024

★★★★★ 5/5

Trustpilot

Could not be happier

I am so happy and overwhelmed that I will be going to sign for my new home on Monday, and it's all thanks to the lovely Ellie, she truly has looked after me after what has been a hell of a few years for myself and my daughter and now finally with the help and support of Ellie we are finally going to be moving into our forever home, Ellie is such a kind and caring lady and I can't thank her enough for all her help

Lynsey · 27 January 2024

★★★★★ 5/5

Trustpilot

Yorkshire housing make dreams come true

Yorkshire housing have been great to deal with. I've been searching now for over 18 months to find somewhere to call home. After many viewings Elaine gave me the chance to view one today that I immediately felt like a forever home. I needed to wait due to others viewing but the call came to day I'd got offered the property. I'm not ashamed to say tears came to my eyes, I have somewhere that I can close the door on the world, make homely and look forward to cosy nights with a takeaway and tv with my family. Thank you Elaine and thank you Yorkshire housing for working with me

John · 22 January 2024

★★★★★ 5/5

Trustpilot

Great experience

I recently spoke to Anne Robinson from the New Customer Administration Team. She assisted and walked me through my application process for a property. She was extremely polite and made me feel at ease. Very chatty and friendly and great communication. Everything explained, very easy to understand and went thorough everything with me, it was a great experience. Nothing was too much trouble. The whole process ran smoothly and I felt like she went above and beyond to help me. She is a great asset to the team! Thank you again Anne.

Paige · 13 January 2024

★★★★★ 4/5

Trustpilot

The man was very nice and accommodating

I waited all day for some one to come about my damp and mould problem I had an appointment between 8am and 12 noon but no body came I spoke to a very nice man who sorted the problem out for me and arranged another appointment for me he was very thorough and helpful nothing was too much trouble for him.

Gary · 11 April 2026

★★★★★ 1/5

Trustpilot

One year and counting...

We reported a potential roof leak causing damp/mold in our flat in Nov 22. After an initial visit, there was no further action despite numerous emails and phone calls. On the back of a formal complaint and escalation to the council, someone attended the flat and carried out an anti-fungal clean and repaint 4 months after the initial report. We were no further to establishing the cause of the water ingress. Despite a complaint response that detailed further investigation works nothing further happened. When the cold weather has come back round we have the same issue. Reported again on 13th November and nothing further heard. Follow up phone call made on 4th December and appointment arranged the following week. Time was taken off work to be in for the appointment but no-one turned up, which was not surprising given previous experience. When speaking to the repair team we are given different information by each person and there is continuous blame passing to contractors with no accountability on their own repair team and no management taking control of the issue.

Adam · 11 December 2023

★★★★★ 1/5

Trustpilot

Terrible management company.

Terrible management company.I am a fairly new tenant of almost 4 months. The night I moved in, the banging and slamming noises from the upstairs tenants were unbelievable and occurred all thought the night/day. I made a noise complaint to YH. They investigated all kinds of nonsense (my boiler, the above tenants boiler, etc) but the actual tenants above even though they were the ones intentionally making the noises. They asked me to record the noises and when I did, Debbie proceeded to tell me that this was normal noise transfer from above. Almost 4 months in, the same thing continues daily. Debbie's manager contacted me yesterday to say she was calling because I wanted to speak to someone. I was so angry. It was like I haven't made a formal complaint months ago about the noises and they haven't done anything about it. I was hoping that they could have at least attended and listened to what I am referring to. She then proceeds to say that Debbie is away, and the other lady who I spoke to once is also not in. She also did not have any ideas of what they said to me before. I could see this wasn't going anywhere, as before, so I basically told her the same and that I have nothing else to say. I have reported the tenants to Environmental Health already and is having some noise recording devices installed for a week.

Clear · 8 December 2023

★★★★★ 5/5

Trustpilot

Mollie has been super helpful and great…

Mollie has been super helpful and great and everything or any query has been answered and information provided right away

Chloe · 30 September 2026

★★★★★ 5/5

Trustpilot

We have been really impressed with…

We have been really impressed with Yorkshire housing especially Vicky bennison she's has been exceptional in her roll

Alan · 26 February 2026