Trusted Agent profile · Leeds
★★★★★
396 reviews across 3 platforms
Yorkshire Housing, The Place, 2 Central Place, Leeds, LS10 1FB
Yorkshire Housing's office in Leeds, at Yorkshire Housing, is rated 3.8 out of 5 across 396 reviews on three platforms, including 2 Google reviews rated 1.0.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
1/5
FacebookA family member is living in one of your flats that has dirty bathwater from an upstairs flat leaking into one of the bedrooms. You expect her and her 4 children one who is disabled to stay there without it being fixed. She has spent two days trying to contact you and having to take time of work and all you do is fob her off
1/5
FacebookAbsolute waste of time, they don't care about your well being as long as the rent is getting paid! Disgusting level of customer service and not willing to help if in need! Disgusting
Hi Chloe, sorry to hear that. We do care and have services and colleagues who can help should you need support. If wellbeing is an issue, please see the advice, including links to external agencies, here: https://www.yorkshirehousing.co.uk/news/yorkshire-housing-supporting-customer-mental-health/. And if paying rent is an issue, then please call customer services on 0345 366 4404 and ask to speak to one of our money coaches. No customer or shared owner will lose their home as a result of the pandemic. Kind regards.
5/5
TrustpilotThe speed and friendliness of everyone…
The speed and friendliness of everyone involved
Hi David, thank you for leaving a 5 star review! Shuang
1/5
FacebookThay do nothing and don't help don't care about you only the rent money
Hi Karen, we're sorry to hear this. We can see that we've spoken to you on Friday and have answered your queries. If there's anything else we can help with please let us know by direct messgaging us. Thanks
1/5
TrustpilotAppalling at carrying out essential…
Appalling at carrying out essential repairs. My whole home is riddled with damp and black mould, in every room. So many of my possessions and fittings have been damaged and my asthma is off the scale. After more than 2 years of asking, I've now involved Environmental Health. They simply do not care about their tenants, only profit.
5/5
FacebookThankyou for successfully re-possessing the house behind us in Grimethorpe. It took a long time but it was worth it! No more drug deals/rats! Well done Alice . Xx
That's what we like to hear! Thanks for your kind words Karen, we're happy to help. Thanks, YH
1/5
FacebookONCE THEY HAVE RENTED A HOUSE TO YOU ANY PROBLEMS THEY DONT WANT TO KNOW😡😡😡😡😡😡
This is true its absolutely a disgrace how they treat tenants we pay there wages
1/5
FacebookApparently extremely unsafe broken floorboards that have a hole directly to the cellar isn’t an urgent issue even with a baby and takes 2 weeks to sort 👍🏻 absolute joke!
Good Morning Emily. Please can you provide an address via DM or email our customer services on customerservices@yorkshirehousing.co.uk so we are able to look into this for you. Kind Regards
1/5
FacebookReturn phone calls. Inform tenants of changes instead of just 'happen to find out'. More visits by housing officers being 'on site' to deal face-2-face with tenants very various issues.
Hello June, sorry to hear you're having some issues. If you want to discuss this with one of our customer services advisers, please call 0345 366 4404 or email customerservices@yorkshirehousing.co.uk and we will try and help you find a solution.
1/5
Facebookevery year i have to complain about my fathers garden. i didnt know you could catch covid from grass!! appalled at the garden service you provide.
Hi Claire, sorry you have had some problems with our grass cutting service. Could you direct message us your details and we can have a look into this for you? Thanks
1/5
FacebookThanks for the rent increase in the middle of the COVID-19 crisis when we are all struggling financially!! Surely this could have been frozen ???
We understand this is a deeply worrying time. The rent increase was agreed and put in place ahead of the COVID-19 crisis which could not have been predicted. We are aware that some people have lost their jobs or are on reduced hours as a result of COVID-19. We have a team of Money Coaches and Income advisers ready to help any customers who are experiencing financial difficulty due to this. Please be reassured that no customer will lose their home as a result of COVID-19. You can find out more about the financial support available to customers here. https://www.yorkshirehousing.co.uk/advice/money-advice/
1/5
Facebookany repairs given a date then no 1 turns up then phone again given a date even later and longer if I could I would be gone
Good afternoon Mr Mitchell. Could you telephone Customer Services directly on 0345 3664404 to discuss your concerns further.
1/5
FacebookThey will NOT communicate with tenants. It doesn’t matter how many messages, voicemails or emails you leave. Don’t waste your time and energy
Hi Gill, sorry to hear you haven't been able to get hold of us. Could you direct message us your details so we can get in touch? Many thanks
1/5
TrustpilotBeen reporting my neighbour for over a…
Been reporting my neighbour for over a month for anti social behaviour and the muppets still haven't rung ne when they expect me to keep logging it all there interested in is getting rent money
1/5
FacebookRubbish housing association. Never turn up for repairs, have left me and 2 children in a mouldy damp house. Environmental Health are now involved!
Good Morning Leanne, please give our customer service centre a call on 0345 366 4404 to discuss any outstanding repairs.
1/5
GoogleUseless when it comes to repairs.
1/5
Facebookservice the communal areas like we pay for
Same here... A total dump
5/5
Trustpilot⭐⭐⭐⭐⭐
Hi Mohd, thank you so much for your kind review. We're really pleased to hear that Gurpreet provided great support and that you felt respected throughout the process. We wish you all the best in your new home! Shuang
5/5
TrustpilotMollys a star thank you
Rating only, no written review.
Hi Jord, thank you for your 5 star review. We're glad to hear Molly was able to help! Shuang
5/5
TrustpilotWas very helpful
Hi Sarina, thank you for your 5 star review. We're really pleased that you had a such positive experience with us and that Suzanne was able to help! Shuang
5/5
TrustpilotGreat service by
Hi Scott, thank you for your 5 star review. We're really glad to hear Abid were able to help! Shuang
5/5
FacebookIt is pro-active,accessible to diversity and provides equality of opportunity. The engagement process has undergone significant improvements too.
5/5
TrustpilotAn extra mile.
I have dealt with
Hi Susan, thank you for sharing your great experience with us, we're really pleased that Lauren has been such a support and she'll be chuffed to hear your feedback! Shuang
1/5
FacebookOngoing issues around refuge collection. Managers don’t care about keeping their areas clean in Birch Close, York.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yorkshire Housing's Leeds office has 396 reviews across three platforms: 2 on Google, 62 on Facebook, 332 on Trustpilot (across the whole business).
Yorkshire Housing Leeds is rated 3.8 out of 5 across all 396 reviews, and 1.0 out of 5 on Google from 2 reviews.
Yorkshire Housing Leeds, Yorkshire Housing, The Place, 2 Central Place, Leeds, LS10 1FB.
