William H Brown Leeds reviews

★★★★★ 5/5

Google

Reiss and Roxanne did an excellent job of finding new tenants for me. I only had a 5 day void, which is fantastic. I'm really happy with the work done by Reiss and Roxanne. I would highly recommend them and I will use them in future.

Zoe · 6 May 2025

★★★★★ 5/5

Google

Exceptional team! Great communication and very efficient stress free process from the beginning. From providing gas/electric certificates to marketing and viewings I cannot speak highly enough of Roxanne and the team! Great work thankyou!

D · 25 August 2023

★★★★★ 1/5

Google

Do not rent from William H. Brown. Entrance door can be forced open at any time. Called William H. Brown, who called the landlord. They sent a contractor who said that he'd put rubber band or similar. But rubber band will not prevent the entrance door from being forced open, because of those holes. Plus heat loss, noise etc. People can even peek inside my flat through those holes. In one of the pictures, you can even see the light from those holes coming out from my flat, while the door is closed. The space between the door jambs and the door is so big that I can put my finger in it. The door is clearly out of shape, probably taken from some other building and brought here.

Oak · 25 August 2023

★★★★★ 1/5

Google

This is a pathetic branch and service. I feel harassed after applying for my flat using this branch. No body calls or replies with clear information so that one can get the keys on time once applied. I was made to roam on road on two different occasions with whole my home stuff and family including my infant baby, but they didn't realize their mistake nor made any attempt to expedite the process. I would not recommend to use their services for lettings.

Gaurav · 25 August 2023

★★★★★ 5/5

Google

First time we’ve used William H Brown and they have worked extremely hard to find us tenant and they found us a tenant, the team have been very helpful throughout. Thank you

Khaled · 25 June 2024

★★★★★ 5/5

Google

No problems whatsoever, quick turnover & really helpful! Thanks so much 🙏 …

Nicole · 16 February 2026

★★★★★ 5/5

Google

We recently sold our house in Burley, Leeds. Tony and his team were excellent throughout the entire process. They were professional and personable and much better value than other estate agents in the area. I'd highly recommend them to anyone wanting to sell their property.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 25 August 2021

★★★★★ 5/5

Google

William H Brown Headingley has exceeded my expectations and been extremely helpful in getting my flat rented out. Absolutely recommend using their services with their driven and proactive team to back this statement up!

Zhu · 26 April 2024

★★★★★ 5/5

Google

Roxanne and all the team so helpful and nothing was too much trouble. Had a couple of issues when moving in but everything was dealt with very efficiently and professionally in double quick time highly recommend the Headingley William H Brown branch.

Philip · 29 September 2023

★★★★★ 5/5

Google

Went through this company to help in relation to rentals and was dealt with by Reiss whom was over and above polite and helpful and would definitely recommend to anyone looking to rent or wanting to rent out their property.

Amanda · 29 September 2023

★★★★★ 5/5

Google

Much obliged to Laura, Amy and team for helping with house sale & purchase - recommended.

L · 25 August 2020

★★★★★ 5/5

Google

My recent experience was absolute fantastic! Molly helped me through the whole process, very kind and especially professional! I absolute advise to ask for Molly if you look for an efficient help on rent ! Thanks Molly for all your help !! xx

Gemma · 25 August 2021

★★★★★ 1/5

Google

If you are a renter please do not use this branch. Below I outline a series of factual events: - 25.02.22 I viewed an apartment and was told by a member of this team that a fridge freezer that was in the property was the tenants and so myself and my flat mate would need to get one. - Between then and us moving in (02.04.22) the branch asked us to send over documents THREE times due to how disorganised the team members were. This sending of documents includes the morning we were due to get the keys. Before this date we had tried to call the branch on numerous occasions but they seem incapable of answering the telephone. Please put me to the test on this and try to call them. The response rate is appalling. - When we eventually got the keys we arrived at the apartment to find that the fridge freezer was still there. We had ordered a new one to be delivered on our move-in date and so had to pay delivery fees despite not needing the new fridge freezer (this is surprisingly the very least of our problems). - (05.04.22) the letting agency make contact urgently to inform us that we need to let them into the property as they hadn't completed an inventory. Had this been done beforehand, the fridge freezer issue would have been avoided. Myself and my flat mate both have very demanding job roles whereby we cannot answer the phone for long periods of the day and took the sheer amount of missed calls we had regarding this oversight in such a short space of time as an eyeopener when we compared it to the number of our calls made by ourselves that were unasnwered. Please take this as a massive red flag as this is not something you want from a letting agency where any correspondence between yourself and the landlord of the property you are renting has to be done through them. We received an inadequate level of communication throughout our time as renters. - Despite our frustrations we facilitated the inventory and had to walk around the apartment with the letting agent and differentiate between the furniture that was ours and the furniture that was the landlords. - Despite details above, our problems were still not over. On the 25th of April (25.04.22) we were informed by the branch that the landlady wanted to sell the flat and that actually had always intended to sell. She was awaiting a document regarding cladding which she needed in order to advertise the property. We had only been living in this property for 3 weeks and had made it very clear to the letting agency that we were seeking a long-term tenancy. We were not informed by anyone at either the lettings branch or the sales branch of the landlady's position. Luckily both myself and my flat made were in a good financial position and so able to make an offer ourselves but had this not been the case we would now be in the process of getting ready to move out of the apartment, paying unexpected moving fees in such a short space of time with no help from the agency. We have complained about this issue and have simply been referred to our breakout clause which we were already aware was apparent. The issue is that the company were not forthcoming with information regarding the landlady's position and that stands true regardless of the breakout clause. I warn any renter not to use this company. They are only interested in looking after investors by securing tenancies as quickly as possible regardless of the implications this has on renters and this is evident in the reviews you see. We have complained directly to the branch regarding this issue and have received a patronising response that completely de-emphasises our frustrations which we deem to be rational under these circumstances. Appalling customer service. Use at your own risk.

Linzie · 25 August 2022

★★★★★ 5/5

Google

Really super dealing with Joshua. He took us around a few apartments in Leeds and was lovely to deal with. Really positive, happy phone manner which was refreshing during lockdown times. Thank you Joshua we'll keep in touch.PositiveResponsiveness, Professionalism

Julia · 25 August 2021

★★★★★ 5/5

Google

The team at William H Brown were absolutely fantastic helping us to sell our home. We were under time pressure as we had an offer already accepted on another property, and they moved things along really efficiently. The whole team were extremely friendly, supportive and good at staying in touch with us through the process. Leah (Headingley Branch) and Gemma (Headingley/Moortown Branch) were especially brilliant in their support.

Jamie · 25 August 2023

★★★★★ 5/5

Google

I recently worked with Molly at rent my new home.Molly is highly professional and gives you clear instructions and guidance throughout the process which is incredibly reassuring. Thank you Molly for a great experience! 🤗PositiveResponsiveness, Quality, Professionalism, Value

Sabine · 25 August 2021

★★★★★ 5/5

Google

Laura at William H Brown was brilliant through out the entire process of purchasing a property. Always available when I had any queries. Provided guidance to myself (first time buyer) when required. I would recommend Laura to anyone purchasing/selling/renting a property in the future.

Janeil · 26 August 2019

★★★★★ 5/5

Google

Super impressed with the service so far. Tom has helped us through each step of the process whilst we buy our first home. Incredibly patient and great at keeping us updated throughout.

Rebecca · 25 October 2023

★★★★★ 5/5

Google

Alice showed us round a property recently and was very friendly and professional. Her enthusiasm for her work and the property made it a very enjoyable experience, and her communication both before and after the viewing was also excellent. Thanks Alice!

Amy · 25 August 2020

★★★★★ 5/5

Google

Lauren, Kelcie & Roxanne @ Headingly lettings. super professional, always finding the right tenants, and pulling out all the stops to make it happen quickly. 5 Stars!

S · 10 June 2025

★★★★★ 5/5

Google

Charlie has been extremely helpful with the whole process when I decided to buy my first property. Very proactive and hard working, don't think the job could be done any better than that.PositiveResponsiveness, Quality, Professionalism

Matthaios · 25 August 2021

★★★★★ 5/5

Google

My experience with William H Brown Branch was made very pleasant because of Roxanne. She kept in contact with me throughout the entire process and found me my perfect home! Excellent communication, would definitely recommend Roxanne and will return in the future.

Hannah · 26 August 2019

★★★★★ 5/5

Google

I used Tom Madden as my mortgage broker and I really loved the service. He was super knowledgeable and very helpful and friendly.

Priscilla · 27 March 2024

★★★★★ 5/5

Google

Excellent customer services. I was amazed with their swift responses. Molly was the first point of contact and her professionalism and enthusiasm assure me that I will have a good experience with William H Brown Estate Agents.PositiveResponsiveness, Quality, Professionalism

Giannis · 25 August 2020