William H Brown Leeds reviews

★★★★★ 5/5

Google

I had an extremely stressful time trying to sell my flat, with lots of people making mistakes along the way and extended waiting times due to Covid-19 delays, Amy Kirk at the William H Brown Headingley branch was an absolute lifesaver. She went above and beyond her job role to deliver a brilliant service and she was chasing people she didn’t have to for the whole 9 months of the process to ensure everything was moving as quickly as possible. We had the seller of the house we were purchasing threatening to pull out and she was a huge factor towards the purchase and sale going through. After an incredibly stressful journey, Amy was helpful, attentive and genuinely cared about the sale and even the purchase which wasn’t even with William H Brown. Huge thank you to Amy for all her hard work!PositiveResponsiveness, Quality, Professionalism, Value

Grant · 25 August 2021

★★★★★ 5/5

Google

I recently sold a house through WHB dealing with Tony and Amy. I would recommend them as a well established agents who were knowledgeable, helpful and professional. They brought a high numbers of potential buyers through the door and the exact profile of buyer they predicted bought! Communication was excellent as there is a computerised system that email/texts when a viewing is arranged and they are quick to respond to emails and take calls. Amy was really great at helping to speed things up towards the end of completion getting messages/responses to/from the buyer.PositiveResponsiveness, Quality, Professionalism, Value

Tracy · 25 August 2021

★★★★★ 5/5

Google

Excellence Deserves Recognition I was extremely, extremely lucky to find Tony Taylor (Manager) in the Leeds office when I was forced to sell my property by a very awkward lender due to an imminent end of term date and their refusal to extend. I had originally intended to list my property in January 21 but Tony completely changed my thinking and we moved it forward to September 20 which proved to be the best advice I ever received and I am SO glad that I listened to the expert and his advice. No sooner had he listed my property he sold it successfully at the asking price and the sale proceeded effortlessly with my using their in-house solicitors who were absolutely fantastic. Their communication was superb. The level of professionalism from Tony and the entire team was incredible and I cannot recommend Tony highly enough. Tony thank you SO much for everything - it was an absolute pleasure to have dealt with you and I will always be grateful for your help in what was a very tense difficult situation.PositiveQuality

Robert · 25 August 2021

★★★★★ 5/5

Google

My fiance and I are first time buyers and we received excellent service from both Josh and Charlie. Josh was incredibly helpful and had a lovely friendly manner, even took his time to show us a better property. Charlie who helped us with mortgage was also very kind and helpful. She explained everything very well and we are very impressed by their service. I would recommend to anyone buying or selling. *Update * Thanks to Charlie, Josh and Amy we now live in our perfect home that barely needs any work done. They even sent us a cute hamper when we moved in! Excellent customer service.PositiveQuality, Professionalism

Angela · 25 August 2021

★★★★★ 5/5

Google

Leah Sutcliffe and the Team at Headingley Branch did an amazing job in supporting us through our house sale and I relied on Leah’s expert advice from start to end. The sale was expertly handled and when our first purchase unexpectedly fell through due to the buyer’s ill health the Team responded brilliantly and got us another sale immediately. I wouldn’t hesitate in highly recommending.

Jenny · 27 July 2025

★★★★★ 5/5

Google

Recently moved to a new house on Leeds with the assistance of Antoniya who has been fantastic throughout the whole process! She is friendly, quick at responding and very helpful. She overall made the experience less stressful, as she did everything she could to help us get going. I think overall she has been a very good example of what an agent should be like!

Gjyslyme · 26 April 2024

★★★★★ 5/5

Google

Jessica was very helpful in my enquiries. As a first time buyer, she made me understand the process better and put my mind at ease.

Elizabeth · 29 September 2023

★★★★★ 5/5

Google

Can't thank them enough for their hard work and really working all hours to make our new house happen we was assisted by Lauren who was just amazing and honestly when speaking to other members of staff they was always so polite and friendly but Lauren did everything to help us and was so patient with my nagging again can't praise the team enough especially Lauren + molly

Jodie · 25 October 2022

★★★★★ 5/5

Google

Fantastic service from Amy and the team no task was to big always happy to answer the phone or emails making sure that we understood what was happening and how breaking it all down so we were clear on every detail if Amy wasn’t available to answer the phone the lovely staff always helped when and where they could not only did they help us buy a home in just under 5 months Amy was compassionate with personal circumstances that both me and my partner had going on and always had time for a little chat to make sure we were okay as well as updating us on our home thank you so much for everything 😁 we could not be any more grateful for the help and support in buying our first home everyone at this branch is a true credit to the company.

Charlotte · 25 October 2020

★★★★★ 5/5

Google

Absolutely wud use these guys again, Romesha Sinclair, Kora and Leah are top class, kept us informed regularly, regarding our house sale - HIGHLY RECOMMENDED!!👍👍👍👍 …

Lynette · 9 September 2025

★★★★★ 5/5

Google

As a reasonably experienced property developer I was reluctant to use an estate agent to sell a property I owned in Meanwood Leeds, but because I lived outside the area I needed someone on the ground to do the viewing's etc From my first meeting with Anthony to the final completion of the sale, I can only award 5 stars for the way the sale was completed, with a special mention to Amy, who kept me informed at all stages and went out of her way to deal with queries as they came in. Yes using any estate agent is not cheap, but I would recommend W. H. Brown, they run a very personnel but professional ship, and as they say you get what you pay for. I can honestly recommend them as a 5 star operation

Patrick · 25 August 2020

★★★★★ 5/5

Google

We used the Headingley branch to sell our house. Laura and Amy worked very hard to help us ensure we sold the house in a quick time. I would recommend using Laura and the team if you need to sell your house as they did a good job.

Daniel · 25 August 2020

★★★★★ 5/5

Google

I am a landlord and I have recently switched to William H Brown after having issues with multiple other estate agents. I have to say that everything has been managed flawlessly and the team have been so helpful. They found me a tenant extremely promptly and have always been easy to contact with any queries or issues. Thank you!

Lizzie · 25 June 2024

★★★★★ 5/5

Google

Roxanne Watts was a great help with the more complicated aspects of setting up the tenancy. Very supportive.

Jim · 27 January 2024

★★★★★ 5/5

Google

Sold my house through William H Brown, Jack was thoroughly professional and helped every step of the way

Daniel · 10 January 2024

★★★★★ 5/5

Google

easy process and lovely staff :)

Anabel_ · 16 February 2026

★★★★★ 5/5

Google

Just finished the process of applying for renting a house through William H. Brown in Headingley, and would like to say thank you for sorting this for us. Particularly, Lauren got us through most of the process. Also a big thanks to Roxanne and Rhys for helping us along the way.

Nicholas · 28 November 2023

★★★★★ 5/5

Google

This is the first time I used William H Brown for letting a flat in all my time being a seasoned landlord. The service was impeccable, professional and quick. WHB let the flat on the second viewing within a week. Roxanne was absolutely fantastic from the first visit to view and take pictures of the flat to the final signing of the tenancy agreement. Her commitment to be the best certainly comes through in everything she does and she is a credit to WHB. Will be using WHB again. Thank you.

Surinder · 26 August 2019

★★★★★ 5/5

Google

Reiss was amazing when I was looking for a new property to rent. Super helpful and made the whole process stress-free!

Brooke · 29 September 2023

★★★★★ 5/5

Google

William H Brown did a great job of selling my house (twice) the open house that they did made it easy for everyone to be seeing at the same time without having to have people viewing at all hours of the day. Amy Kirk was especially great at keeping me and my buyer up to date. I would definitely recommend them over an online only agent, as when everything shut down I could still get in contact.

Naomi · 25 August 2020

★★★★★ 5/5

Google

Reece is absolutely brilliant any problems just ask for him He’s more than happy to help Reese lettings department ❤️❤️

Chantel · 28 March 2025

★★★★★ 1/5

Google

From moving in and moving out i have had the worst experience. I was told the day before i was good to go to move in . I even explained i had a van man so needed everything to be set. Only to come move in and i had to wait all day with a 10 month old baby in an empty house while they contacted the relevant party's that needed to sign the tenancy agreement. I called numerous times and they kept saying 1 hour it'll be done ,meanwhile the van men waited 5 hours with my items in their van and ended up paying over £400 for the the extra 5 hours they'd waited. Money i did not have and had to borrow from family and friends . They didn't have the courtesy to drive to the property to hand me the keys even though they knew i had a baby and would have been easier than me getting a taxi to headingley and back to cross gates area. Even after placing a complaint they pretty much said it was my fault for having a van man on the day.But as a single parent i explained i was trying to ensure a smooth move in as moving isn't easy in general let alone with a baby. But they had no empathy and that was shown from the reply i recieved that didn't even start with an apology but went jumped to its not our fault. I can only share my experience but unfortunately i wish I'd never dealt with them i know have anxiety and stress caused from my experience. And daren't think about moving anytime soon due to the fear of experiencing what i went through again. From other reviews they seem to have done something right i wish that was the case for me.

Sibb · 25 August 2022

★★★★★ 1/5

Google

If you have an appointment with them make sure you call few days before viewing as they might screw up your valuable time! Mine was booked but then I discover on the day itself that they put the wrong date on the diary which is for the next week. Lucky enough they could find me a time slot few hours later but all the time waiting in the morning was just wasted. Imagine if you take day off or push your shift just to wait for them! All they can do is apologise

Hirman · 26 August 2018

★★★★★ 1/5

Google

Rented from these for a while and i'm lucky my family got out alive! There was a crack in the ceiling I pointed this out to the agent they said it would be ok. A month or 2 later all the plaster came down from the ceiling. I called up and said there's a huge hole in my ceiling. After several calls and several weeks they finally came out to look at it and assess the safety (Me and my children had been living in the house and more could've come down thankfully not). They looked at it and said "oh yes it is a big hole we thought you were exaggerating" At some point the house became so dangerous kitchen cupboards hanging off the wall ready to fall on someones head and the glass wardrobe door came down on my 5 year old sons head as he walked past it one day I had to take him to hospital for glass to be removed from his feet! I would ask them to repair things and I got nowhere I ended up begging which was pretty degrading. " years after the ceiling came down it had still yet to be repaired I handed my notice in and they refused to accept every time I tried (probably because they knew the house would need a considerable amount of work done before anyone would let it). In the end I walked in the office and just put my keys down on the agents desk and walked away. I had the carpets and property professionally cleaned to a high standard because I needed the bond back and they claimed it was filthy and I owed them 2 months rent because they never accepted my notice. I had to just walk away in the end thankfully my family was still alive

Hayley · 26 August 2018