William H Brown Leeds reviews

★★★★★ 5/5

Google

I have recently rented a property through the headingley office and Lauren was very helpful and efficient, from doing the viewing with me all the way through to handing the keys over. She was extremely friendly and informative. Thanks again!

Garry · 29 September 2023

★★★★★ 5/5

Google

Laura Nunney at the Headingley branch has been brilliant from start to finish with the sale of our property. Always contactable, super responsive and really invested in helping us push through our sale - even on the days when I’d given up, Laura was still working hard at securing our move. Thank you for all of your help and effort along the way!!

Robyn · 25 August 2020

★★★★★ 1/5

Google

I have rented a property with William H Brown agents Headingly branch. I would never recommended anyone to choose this agency. The agents including the senior letting agents are unprofessional and never helps you on anything as soon you sign the agreement. I have faced many issues during the onboarding and the agents never bother to help. One of the senior letting agent Roxanne behaved rude and never bother to even listen to anything. They never respond to your emails and disconnects the call while talking and never picks up the phone again. Listing a few issues I faced with them: 1) Wrong contract start dates in the agreement: I was told that they would change the contract start dates after I sign the agreement over email but refused to change it after I signed. 2) key delivery :I was told that the key will be delivered at the property but no one was there to give the keys and I was eveb received any calls or email to hand over the key. The agent never picked up my call or messages and later was told he was on holiday. I had to follow up and go to the agency office to collect my keys few days after my tenancy start date. The senior letting agagagaent was so rude when I went to colect the keys and didn't bother to listen to me. 3) Property delivered uncleaned with dirty toilets: I was promised the house will be cleaned, painted and gardens will be cleaned. But, they haven't even vaccines the property and haven't even flsued the toilet. It was left as it is by the previous tenant and I had to do al the cleaning. The agents never responded to my calls or emails and it's been more than 2 months of me following up. 4) Tenant insurance issue: The agents we're behind me to purchase the house insurance and mentioned it's free for first 45 days. I was chargedthrice withing first 45 days. The insurance company did not recognize the insurance number I received by mail and asked me to reach out to the agwncy from whom I purchased this. As usual the letting agency never responded to my emails and I am still chasing. Overall I had a terrible experience with the agency and wouldn't recommend it to anyone.

Adalarasan · 26 February 2024

★★★★★ 5/5

Google

Millie is an asset. Fantastic estate agent. Keeping us always informed, excellent customer service throughout.

Raza · 9 December 2024

★★★★★ 5/5

Google

Great experience with Reiss and Kelcie, super helpful helping me to set up my tenants contents insurance 😊 …

Bethany · 16 March 2026

★★★★★ 5/5

Google

Simply the best. In our recent house sale I dealt with four members of staff at the Headingley branch: Leah Sutcliffe, Jack Pinder, Jessica Winterburn and Jessica Hallas. Leah clearly runs a team dedicated to excellent customer service, focused on prompt action, effective communication and regular support. When Jack viewed our property he was fully prepared with details of local sales of similar properties, and was warm and approachable, and open to any questions we had. Jessica Winterburn provided the administrative support responsively and quickly, and was very clear about the procedures we had to follow. Special mention must be given to Jessica Hallas however. Her regular updates on the progress of the sale - sometimes more often than weekly - supported us greatly, and showed that she undertook the negotiations between all parties with the utmost professionalism. Above all, and the same as with all the members of staff at the branch, she did so with exemplary courtesy and kindness. Thank you, Headingley team.

Brian · 27 January 2024

★★★★★ 5/5

Google

Really great experience with the lettings team, really helpful and good communication. Lauren was keeping me informed and updated on my application status and was generally just really friendly and happy to help with any queries :)

Amber · 29 September 2023

★★★★★ 5/5

Google

Lettings team very helpful and responsive in helping me secure a rental property and get everything set up

Agnes · 16 March 2026

★★★★★ 5/5

Google

Fantastic customer service from reiss.very friendly and polite.great advise and help when i was buying a property. Would recommend. Thanks reiss

Angela · 16 February 2026

★★★★★ 5/5

Google

Lauren Rushfirth was our agent she absolutely smashed it out of the park not only was she professional but she also had us moved in within 24 hours recommend her to anybody!!

Josh · 28 December 2023

★★★★★ 5/5

Google

I'd like to leave a review about this wonderful agency whom have really made a very challenging few months/year for myself, smoother. Over the last few weeks I've 95% received service/communication from Steven Forster via phone and email and a few times with Reece over the phone (whom has also been incredibly kind, helpful and patient with me and lissed with the landlord and come back with a solution within minutes- thankyou) After looking for a property for the last 6+ months and really struggling to find something suitable and other agencies prioritising people local to the area (which is understandable) The moment I spoke with Steven he truly went out of his way to listen to me and help me secure a property. He did so with incredible efficiency and constant communication where he has kept me updated every step of the way and been so very patient with my communication. Whilst I had viewings with other agencies 4 hours away and the agents cancelled during travelling down due to issues on their part, and very limited properties suitable for my health, it has been incredibly overwhelming. Then I found William H Brown... Given my circumstances Steven from William H Brown allowed an online viewing and I was successfully able to secure it that way, which made a huge difference to my health needs. His customer service, patience and making sure I've received the best care even from the wonderful landlord that he has listed with, has been incredible. I'm very grateful. I highly recommend this agency. I feel very relieved and reassured knowing I'm with an agency that cares about the tenants and the landlord as all 3 of those relationships being mutually respectful and kind are essential when renting. I'm also grateful that they have a landlord who truly cares about their tenant too, this tells me they are a great agency who cares about the wellbeing of tenants/landlord as well as business. I've never received such wonderful service from an agency. Thank you again. May you have a wonderful year.

A-M · 28 December 2023

★★★★★ 5/5

Google

Fantastic service from beginning to end. I couldn’t recommend Molly, Roxanne and Tom enough. I have used their services over many years on a number of properties. They have always been efficient, professional and found me suitable tenants for my properties. Great communication, problem solving and response time all great. Friendly and welcoming from day one. It is always a pleasure and easy to deal with a company who are open, direct and honest. Sent from my iPhonePositiveResponsiveness, Quality, Professionalism, Value

Nicola · 25 August 2022

★★★★★ 1/5

Google

Don’t even know if I should put one star. Was helpful at first but once my property I had put a hold deposit fell through, I have barely been able to get into contact with anyone with getting my deposit back. It has been nearly two weeks now and everytime I call it just rings through and I can’t seem to speak to anyone. Not organised at all.

Morgan · 27 July 2024

★★★★★ 1/5

Google

If I could put zero I would. Awful company and zero support! I sadly couldn’t afford for their management fees as was my late parents property- I still have a mortgage on the property, Roxanne would put any rubbish in the property, sadly they trashed the place and was empty for 3 months to get it to a habitable home. They left debt at the property of which I’ve had to pay- the tenant was on universal credit too that was registered at the address- DO NOT USE THIS COMPANY! There checks are useless

Kerry · 28 November 2023

★★★★★ 5/5

Google

Thank you kelcie for your kind support. I was nice working with you.

Lucky · 2 April 2026

★★★★★ 5/5

Google

Thank you kelcie for all you do. It was nice working with you.

Lucky · 2 April 2026

★★★★★ 5/5

Google

Lauren is always extremely helpful when i need assistance renting out my properties. Definitely recommend!

Waqar · 26 September 2024

★★★★★ 1/5

Google

It was an awful experience with this agent. They took from me a year upfront price for letting a house promising to have the contract in a couple of days. Then on the day of promising after I prepare my self moving to the new house they only inform me that the landlord changed his mind. Promising me that the amount will be refunded in 4 working days. Now I am waiting for 2 weeks without any money returned. Even when I call them they said ok we will call you back but nothing of their promising is real unfortunately.

انس · 29 October 2023

★★★★★ 5/5

Google

Leah and the team were absolutely amazing during the sale of our property, we could not have had better support and reassurance in this incredibly difficult market. Thank you team Headilgley xx

Sarah · 29 September 2023

★★★★★ 5/5

Google

Jessica was so helpful and took time to talk us through our options, giving advice that gave us confidence in such an important decision. Definitely recommend to family and friends

Brad · 29 September 2023

★★★★★ 5/5

Google

Went in last week and was greeted and seen by Roxanne who was incredibly helpful and professional! She took time when it was busy to offer me 1:1 help and and was amazing at showing me all of the different options on offer. She explained everything so clearly and I’m looking forward to coming back! The office is all incredibly friendly and helpful! Thanks guys!

Pinky · 25 June 2024

★★★★★ 5/5

Google

Personal service, all very quick and efficient very professional. Well done, William H Brown

M · 16 February 2026

★★★★★ 5/5

Google

Big thank you to Reiss who got me a lovely tenant for my property. The service I received was fantastic. Would definitely recommend him and William H Brown, Headingley.

Joanne · 29 September 2023

★★★★★ 5/5

Google

Excellent valuation with Simran at Headingley. Friendly, professional and knowledgeable.

Si · 16 March 2026