William H Brown Leeds reviews

★★★★★ 5/5

Google

Lauren and Antiona are really helpful. This is our second move with W H Brown. Lauren is a massive help and is always on the other end of the phone to answer any questions. Very helpful Informative If you need any help with letting Lauren and Antiona are fantastic.

Annabelle · 25 June 2024

★★★★★ 5/5

Google

Kelcie helped move me into my new property and I couldn’t be happier with the service. This was my second time working with her and she was just as amazing as the first. From the viewing to moving things along efficiently and handing over …

Elle · 16 February 2026

★★★★★ 5/5

Google

special thank you to Reiss who helped me find an amazing property. Thanks so much!!

Milly · 24 August 2025

★★★★★ 5/5

Google

Steven Forster is such a professional, driven and competent man. He went above and beyond recently to find me suitable tenants and he is so personable to deal with. Succeeded frankly where others failed and I am so grateful. An asset to the company! Thanks again, truly great person to deal with. Best Regards, Jane.

Kalim · 28 November 2023

★★★★★ 5/5

Google

Antoniya showed me around to a view a flat a few weeks ago, genuine warmth and friendliness ! Followed up and clarified my next steps. There need to be more people who show actual interest in people-facing jobs, and Antoniya is certainly one who examples this! No joke, if it wasnt for Antoniya and the ease of how the viewing was handled..I would not have bothered to apply for the flat! So glad I did in the end!

Emilin · 26 May 2024

★★★★★ 5/5

Google

Kelcie and Antoniya were amazing from start to finish! They were so professional and communicated so well, nothing was any trouble when we needed help or questions answering. We are very happy in our new home thanks to you guys! Thank you so much🥰

Abi · 25 June 2024

★★★★★ 5/5

Google

Kora was a fantastic support throughout the sale of my home. She guided me through the process with professionalism and care, and the brochure she created was exceptional, beautifully presented and clearly written. I couldn’t have asked for better help. Thank you, Kora!”

Velvet · 7 August 2025

★★★★★ 5/5

Google

Recently rented a house from this branch. Had a great experience and everything was very well organised and ran really smoothly. A huge shout out to Reiss who was there every step of the way with great knowledge and very friendly to deal with. Would definitely use again!!

Reggie · 26 February 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Leah Sutcliffe at the Headingley branch of William H Brown. Having found a property through Leah in April 2024, that ultimately fell through but the subsequent property we found has just completed. Leah and the team were fantastic at keeping us updated, would highly recommend. Thanks Leah.

Steve · 21 March 2025

★★★★★ 1/5

Google

Terrible service from both staff and landlord. Was told 6pm the day before we were supposed to move in that we couldn’t due to forms being incomplete. Moved in almost a week late to what still looked like a building site with one room covered in pigeon poo everywhere. Landlord no help at all and threatened to cancel tenancy as I said I didn’t want to sleep on a mattress with poo on it. Staff were no help whatsoever. Reported maintenance issues but nothing done about them. Terrible communication throughout whole process

Mollie · 3 November 2024

★★★★★ 4/5

Google

The team at WH Brown were fantastic. I am really grateful to Reiss and Roxanne for making the whole process seamless and easy, and I will definitely recommend them to others.

Dr · 2 April 2026

★★★★★ 5/5

Google

Fantastic service from Reiss during my recent move. This was my first time renting a property and he made the process so much easier. Always checking in and available for any questions I had. Thank you

Lewis · 16 February 2026

★★★★★ 5/5

Google

Can’t praise this Girl Kelcie enough , she has been extremely professional, made our experience smooth and easy. Thank you for helping us find our new home. I would highly recommend her.

Maryam · 19 March 2026

★★★★★ 2/5

Google

Selling the house through William H Brown at times was tricky but then our circumstances were often tricky, so I don't blame them for that. What I blame William H Brown for is their partnership with solicitors Gilson Gray, we decided to use them as they were recommended by William H Brown, inept would probably be a compliment, delayed the sale massively and it wouldn't surprise me if it put the sale at risk.

Joe · 17 December 2024

★★★★★ 5/5

Google

Antoniya was amazing and could not of done anymore to help me find the flat I was looking for. Very pleased with the service and would recommend to anyone looking for a property in Leeds.

Melissa · 25 June 2024

★★★★★ 5/5

Google

Great easy process. Great communication throughout with Reiss. He even took the time to call and check in to make sure everything was going smoothly once we got moved in. 10/10 recommend.

Tristan · 16 February 2026

★★★★★ 1/5

Google

Would give 0 stars if possible. Honestly the worst experience I have ever had with a letting agent in my life. From start to finish horrible. Property was not as described - literally falling apart and left disgusting, not cleaned and not painted and when we complained about this they were basically like tough luck. No information on returning keys or the moving out process, do not vet landlords and never reply to emails. To top it all off we still haven't got our deposit back and we have been chasing for weeks now - it's a cost of living crisis we can't afford this.

Charity · 25 August 2023

★★★★★ 1/5

Google

Would rate 0 stars if I could. The respect for clients is non existent and there are no basic reasonable accommodations willingly made for those with disabilities. There is a serious lack of communication between staff, landlords and tenants which leads to many issues. Staff were consistently hostile over the phone and would occasionally shout. Intimidation was a common tactic in their approach to problem and conflict resolution. They don't have any safe guarding measures for tenants in the event that landlords do not follow legal requirements. The company they employ to handle repairs is useless and disrespectful. They ignored requests that had been made several times with evidence over the course of a year and had been logged on the system. This agency is completely unwilling to work with tenants on the most basic things. We were forced to live in a property that violated health and safety requirements for the entire contract despite warnings from the council to the landlords. I've never been so shocked at the attitude and treatment towards clients as a person who is invested in good customer service. Don't waste your time unless you're prepared to spend a large amount of time trying to prompt basic services and communication and potentially the council and law enforcement.

Charlie · 25 August 2023

★★★★★ 5/5

Google

Renting my first home with WHB in Leeds has been amazing and so easy. Friendly and helpful staff - particularly Lauren who showed me the property and was constantly reassuring along the way with answering questions and giving information about the entire process (necessary for first time renters!). The experience and contact with the company was swift and organised - got me from a viewing to a move in date within a week. Very positive experience overall couldnt have asked for any more

Jaina · 25 August 2023

★★★★★ 5/5

Google

Antoniya was fantastic in showing me the property. She was professional, punctual, and had a great understanding of my needs. She showed me all the available options in the building Thank you Antoniya

Sherap · 25 June 2024

★★★★★ 5/5

Google

We Chose to let a house with Reiss Smith, he was so easy to deal with and explained everything in a language we understood with no jargon. 5* service

Rob · 16 February 2026

★★★★★ 1/5

Google

Absolute joke of a company. Didn't even want to give them the 1 star. Viewed a property last week. The lady showing me around said she was "helping out" and not from that branch. So couldn't answer any questions. I asked, how do I go about getting an application form? As I really liked the property. Her response was "ring the office". After about an hour of trying to get through to the office on the phone, they finally answered. I asked for an application form for said property. I was told they needed to speak to landlord and they will call me back within the hour. This never happened. I never received a call. So I called again the next day. Took about 10 attempts again, as they dont answer the phones. I was told, they will call me if the property is going to go to me. I explained that I hadn't filled an application form out, and they literally had my name and my email address. Well folks, william H Brown already had someone for the property but still proceeded to waste everyone's time on getting them to view the property. Absolute joke of a firm. Don't answer phones. Don't call you back. Waste your time. Falsely advertise properties. AVOID THESE JOKERS!!! Most unprofessional firm i have ever come across.

Sean · 23 August 2025

★★★★★ 5/5

Google

Dealt with the lettings team recently whilst renting out my property, all of them were extremely helpful and efficient, especially Roxanne who came out and did my initial valuation, and Lauren who dealt with my tenancy. Could not recommend them enough!

Molly · 28 November 2023

★★★★★ 5/5

Google

Huge thank you to Leah Sutcliffe at Headingley branch for helping me to find my first home . The team have been very supportive and communicated everything throughout , even helping me to get a great deal on my mortgage .

Lucy · 29 September 2023