William H Brown reviews

★★★★★ 5/5

Google

Reiss recently helped me rent out my property and I was genuinely so impressed with the service from start to finish. He was professional, proactive, and kept me fully informed throughout the entire process. Everything was handled efficiently and with real attention to detail, which made the whole experience completely stress-free. I was so pleased with how it went that I’ve now moved my entire portfolio over to William H Brown, and I’ll definitely be continuing to use both them and Reiss in the future. Highly recommended!

Gordan · 16 March 2026

★★★★★ 5/5

Google

W H Brown were very quick to respond to my query to let our flat. They were the first to reply, visit the property and market online. They found a tenant in 3 working days. I’m extremely impressed with the service from the company and especially Morgan from the Headingley office. I will Use them again and would recommend.

Chris · 16 March 2026

★★★★★ 5/5

Google

We recently had a faulty electric hob at our rental property and the electrician suggested a replacement. However, after discussing the issue with Rebecca at Sequence, she checked with the supplier and found that the hob was still under warranty. The hob was subsequently repaired at no additional cost. A big thank you to Rebecca and her team for their diligence in this matter.

Lennie · 9 September 2025

★★★★★ 5/5

Google

Headingley Branch managed to sell my property in Leeds city centre when others had failed. Leah Sutcluffe and the team were very proactive and arranged and managed a good number of viewings. The sale has finally completed so I’m very pleased.

Val · 16 February 2026

★★★★★ 5/5

Google

I had a fantastic experience working with William HBrown Headingley. Lauren and the team were professional, responsive, and went above and beyond to make the process as smooth as possible. From the initial viewing to signing the paperwork, communication was clear, and any questions I had were answered promptly. They were knowledgeable about the local area and made me feel confident throughout the process. I highly recommend them to anyone looking to rent or buy a property.

Iz · 6 January 2025

★★★★★ 5/5

Google

Reiss and Roxanne were very helpful with finding me a tenant (within days!) and getting them moved into the property smoothly. They deal with matters promptly and professionally.

Carla · 16 February 2026

★★★★★ 1/5

Google

Had a really disappointing experience today with William H Brown in Headingley. Yesterday, my partner and I rang about a flat that we both absolutely loved the look of , situated in the city centre. The lady that we spoke to yesterday was friendly and helpful and booked us in to view the flat this afternoon at 14:40. She emphasised that this would be provisionally booked as they had not been able to get in touch with the current tenants; which we completely understood. It reached dinner time today and we had not had any form of communication from William H Brown so presumed that our viewing was still to go ahead. My partner rang and a different lady from the one we spoke to yesterday answered. She said that they had not been able to get in touch with the current tenants again; which again we completely understand that this is out of the control of William H Brown. However, the lady proceeded to say that if we did not hear from William H Brown later in the day to presume that the viewing would not be going ahead. The problem we have with this is that firstly a call from William H Brown would have been appreciated to let us know that they were unsure whether the viewing would go ahead earlier in the day as if we would not have called William H Brown ourselves we would have gone to the viewing assuming it was still going ahead. There was no appreciation of William H Brown of how long it would take us to get to the flat we were going to view from our current address; the assumption was just that we lived not far from the city centre. Basically, we have just been sat in limbo waiting to see whether our viewing was still going to go ahead. Luckily, we are both teachers and it is half term otherwise we would not have had the luxury to sit waiting around all day!! Finally, a call to say that they would arrange another viewing would have been appreciated. This has left us feeling not valued and not wanting to view any further flats with William H Brown. Very poor communication and frankly a waste of our time!

Danielle · 26 April 2024

★★★★★ 5/5

Google

We had a really great experience with the team at William H Brown, Headingley. They we're super responsive, friendly, and happy to help with anything that came up - very reassuring as a first time buyer. We also used their in-house mortgage adviser services with Tom Madden who couldn't have been nicer. He was thorough, friendly and made the whole process really smooth - we exchanged lots of e-mails and calls and it never felt like we we're asking too much of him. Thanks to the whole team and special thanks to Leah Sutcliffe and Tom Madden. :)

Olivia · 27 March 2024

★★★★★ 5/5

Google

I’ve had an outstanding experience with my estate agent Morgan who has assisted my family with an autism son in a way that as a London Mother moving to Leeds has truly impressed me. I will definitely be recommending William H Brown and applaud Morgan for excellent customer service skills and etiquette in going above and beyond to meet my family’s housing requirements

GG9T3 · 2 April 2026

★★★★★ 5/5

Google

Had a very good experience finding a place to rent, Reiss was super helpful and made the process easy

Gracie · 16 February 2026

★★★★★ 5/5

Google

Great service, straight forward, Kelcie was great , helped throughout all the process and super lovely! 🙂 …

Emma · 16 February 2026

★★★★★ 5/5

Google

I recently rented a property through William H Brown Headingley with the help of Kelcie. She was professional, friendly, and kept me updated throughout the whole process. Everything was handled quickly and efficiently, making my move-in stress-free.

Ellie · 24 August 2025

★★★★★ 5/5

Google

The William H Brown Headingley Branch team did a fantastic job in helping to advertise my property for sale. Special thanks to Simran Kaur and Kora Haley who helped make the listing process really smooth. Simran kindly helped to arrange photos to be taken and made sure my property had the best chance of finding a suitable buyer. Leah Sutcliffe was great in getting in contact when a prospective buyer was in place. Really appreciate the excellent service provided. Everything was really smooth in terms of advertising.

Gary · 20 April 2025

★★★★★ 5/5

Google

Thank you so much Lauren Rishforth for an excellent service in letting my apartment . …

Robert · 16 February 2026

★★★★★ 5/5

Google

A great experience, Emilia Poole is so friendly and helpful, she made our house search so much more enjoyable!

Amelia · 16 January 2026

★★★★★ 1/5

Google

Shockingly bad. Two years of being ignored chasing the most simple of information. Nothing ready on move in date, unchecked, unmaintained property. 5 days without a bed in a furnished flat. Nightmare to deal with from start to finish. Reiss, Roxanne and Kelcie ignore you like their livelihoods are dependent on it. Ignore complaints so long that a simple maintenance issue turns into a major one. Will neglect your property and your tenants. Zero stars, steer clear at all costs

Suz · 2 September 2025

★★★★★ 5/5

Google

Had a really great experience with the sales team, gave loads of information and help guide me through the process. Thank you to Emilia (milly) and Kora for going the extra mile!

Millie · 24 August 2025

★★★★★ 5/5

Google

couldnt be more thankful for Reiss, in so many situations he has benefitted my life massively, he saved my cat from a house fire, tremendous work, then bought me a Mcdonalds which was bloody magnificent, cupboard door fell off, called Reiss and he was already on his way with screwdriver and all, would recommend 10/10 service

Absolute · 16 March 2026

★★★★★ 5/5

Google

Kelcie was very knowledgable and helpful!

Hal · 26 March 2026

★★★★★ 5/5

Google

Excellent service, I have worked with Reiss at William H Brown for some time now on my rental properties and can not recommend them highly enough 5 Stars

Sean · 24 August 2025

★★★★★ 5/5

Google

This is my second time using Kelcie and once again she was absolutely brilliant. From the initial viewing right through to progressing the move and key handover, everything was smooth and stress-free. She kept me informed the whole way and made the entire process so easy. I honestly couldn’t fault her highly recommend!🙂 …

Erin · 16 February 2026

★★★★★ 5/5

Google

I rent out my properties via Headingley branch for a few years. I’d say they are very professional, efficient, truly a team. Each step, Advertising, viewing, referencing, there is a specific person responsible for, coordinate very well, very impressive. I almost need to do anything, always feel in safe hands

Silvia · 16 February 2026

★★★★★ 5/5

Google

Absolutely amazing through the whole process from getting the house onto market and then doing the veiwings to get a sale. Everyone was great to work with. Very knowledgeable and very professional. Cannot ask for any more. Will defo use again in the future and recommend to everyone.

Faz · 16 February 2026

★★★★★ 5/5

Google

Kora has been really helpful and supportive, responding to emails promptly and helpfully. Very good experience so far.

Cat · 24 August 2025