Trusted Agent profile · Leeds
★★★★★
237 reviews across 1 platform
1 Arndale Centre, Headingley, Leeds, LS6 2UE
William H Brown's office in Leeds, at 1 Arndale Centre, is rated 4.3 out of 5 across 237 reviews on 1 platform, including 237 Google reviews rated 4.3.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
1/5
GoogleOne star is generous! Avoid ! If you are looking for a professional company that adhere data protection, customer care/satisfaction, good communication, then this is not the company for you. I rented from them and sold a property from them. It was one blunder after another and when you ask for an apology they decline to offer one. Including sending my invoice to an address that was four years out of date and then pursuing me as a delinquent payer.
1/5
GoogleAt the first place, it was easy process to sign the contract and pay three months rent in advance, as well as the deposit which was 675 £. I view the property while the previous occupiers were leaving the flat was not look like the advertised photos online. It was not clean and very messy, so, I had a word with the WHB they promised they will clean everything very well before I receive the keys. This is why signed my contact with them. However, the house was very dirty with a lot of stuff left by the previous people. I spent 4 days paying rent for two accommodations as the WHB house needed to be cleaned. I have stayed in this property for 8 months and i was using plug-in heaters because nobody told me that the house has central blown heaters as the owner told me after I left the property. This cost me extra money! My contact says I must leave 30 days notice if I want to leave the property. However, I request 50 days notice and I was enforced to pay that to get my deposit. Also, they took two months to return my deposit which is not the full amount that I have paid. This is WHB ,,,,,,,
5/5
GoogleExcellent customer service, they put in the time and effort, and fully deserve their good reputation. They are professional and happy to help at any point. Their patience was great and much appreciated when things were frustrating. Amy Kirk did and excellent job!
Hi Shamce, thank you so much for the great 5* review! It's great to read that Laura and Nunney have provided really helpful & patient support!
1/5
GoogleIf only you could rate this company less than one star this branch is to be avoided at all costs, never have I came across a company that comply with the law to such a minimum standard. That's not even bringing into the terrible customer service, after speaking to the manager Nathan numerous of times, you see his ambition of being the least helpful he can be clearly filters through to the staff under him. I've rented through a number of letting agents previously but never have I came across a company as diabolical as this one. I've had numerous of issues on so many separate occasions. I've had Agents coming into my home unannounced several times- I once counted 3 times across the space of 30 days. Save yourself the inevitable hassle and go through a different letting agent.
1/5
GoogleBad communication from the lettings team regarding a return of deposit and a major delay.
Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to praise Molly Steele-Childe for her professionalism, enthusiasm and just her outright helpful manor. I am struggling to find a property to rent as I am relocating from London to Leeds and I am unavailable to do viewings on short notice. She’s been so accommodating and I’d happily stick with her to find me a property! A cut above the rest of the other agents I’ve spoken to. Thank you!
5/5
GoogleGreat experience, had lovely and quick communication everytime Thanks for your help Kelcie!
5/5
GoogleWhilst our house sale was not particularly smooth sailing at times, Laura and her enthusiasm made the experience much more easier and would certainly use her again. Would recommend them for any sales around Headdingley and surrounding areas.
Thank you, Emma, for taking the time to leave us feedback, I'm happy to see Laura helped with the process as well as she could. we love the 5-star review and recommendation.
4/5
GoogleWe are in the process of selling a property with W H Brown’s in Headingley. We are very satisfied with the estate agents from the valuation, the brochure, the help with negotiations, the approachability of the staff and just the general support. We would highly recommend them.
5/5
GoogleBrilliant experience. Far more helpful than our solicitors or lenders! Amy was great.
5/5
GoogleMolly kindly helped me to find an amazing flat in Leeds! Thank you so much for your amazing service and attitude (: Hope we can talk again someday in the future!
Hi, thank you so much for taking the time to provide our Headingly team with a 5-star review. We are so happy to hear Molly helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleLaura was extremely helpful throughout our entire purchasing process, and kept everything moving quickly and smoothly. Would definitely recommend!
5/5
GoogleRoxanne and the lettings team were amazing! Nothing was too much trouble and they made the whole process stress-free. They took care of everything for us, found us a tenant in record time and achieved a higher rental amount than we had expected too! We can't recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFriendly staff that was exceptionally accommodating when i viewed properties. Unfortunately, the house that we are buying is with a separate agent that doesn't offer no where near the same customer experience.
Thank you David, for taking the time to leave us a five-star review. If we can help with anything else, please let us know.
5/5
GoogleWas a bit of a mess about with paperwork but thats life lol the staff are nice Reece and Lauren delt with me in a professional an speedy manner and now today i pick up my keys thanks guys all best.
5/5
GoogleRecently rented a property from William h brown and was very impressed with how fast and easy the process was! They kept in contact with me the whole way through and tried their hardest even when difficulties arose. Would definitely recommend William h brown to both tenants and landlords. Thanks again guys!!!
5/5
GoogleI am a housing support worker in Leeds and one of my elderly clients has received amazing support on house viewings from James, Tristan and Victoria. They have been patient with her and listened to her housing needs and found suitable property's to view accordingly. William H Brown is a brilliant personable Estate agents and I would recommend them to anyone wanting to sell or purchase a property.
5/5
GoogleGreat staff fantastic service can’t recommend enough.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleSent several emails over a period of 2 months and didn’t get one reply, went into the office and the women in letting was rude, obnoxious and spoke down to me. Wouldn’t recommend renting or buying a property from these!
1/5
GoogleUtterly useless. I cannot recommend these agents. They did not help my sale at all. On the day of completion they didn't believe I had completed and wouldn't hand over the keys until they made several calls. Inept and different communication every time I spoke to them - IF I could get through to the relevant person. Repeatedly told several different stories about circumstances.
5/5
GoogleW H Brown in headingly is highly recommended for landlords. The staff are very professional, friendly and helpful. They prepared all the documents for the landlord and tenants efficiently. They can find the tenants quickly.
1/5
GoogleWorst estate agents I've ever been with. Didn't arrange the signing of the contract until the day of moving in, rarely reply to emails/voicemails, no power or gas for the first day after moving in.
5/5
GoogleRecently bought a flat through Wm Brown and was very happy with how Amy and Branch Manager, Tony, handled the process throughout the difficulties caused by the continuing pandemic. As the property was vacant possession, my daughter has been able to move in and today is her first day in residence. Thank you for all your efforts.PositiveProfessionalism
1/5
GoogleVery poor; constantly rearranged appointments & terrible customer service.NegativeResponsiveness, Quality, Professionalism, Value
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Leeds office has 237 reviews across 1 platform: 237 on Google.
William H Brown Leeds is rated 4.3 out of 5 across all 237 reviews, and 4.3 out of 5 on Google from 237 reviews.
William H Brown Leeds, 1 Arndale Centre, Headingley, Leeds, LS6 2UE.
