Trusted Agent profile · Leeds
★★★★★
1,137 reviews across 2 platforms
Seacroft, Leeds, LS14 6FU
Part of Strata, see every office.
Strata's office in Leeds, at Seacroft, is rated 3.8 out of 5 across 1,137 reviews on two platforms, including 20 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Strata hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte was great
Charlotte was great. House beautiful. Was just a tad too far to commute the kids. Value for money exceptional.
Hi Jason, Thank you so much for taking the time to leave a review about your experience. I'm glad Charlotte made your visit an enjoyable one. Many thanks, Izzy
5/5
TrustpilotExcellent customer service.
Excellent customer service.Betty was brilliant and helpful. Would definitely recommend strata.
5/5
TrustpilotThanks to Beth who helped us select and…
Thanks to Beth who helped us select and reserve a property today.
Good morning Melanie, Thank you so much for taking the time to leave a review. A huge congratulations on reserving your new home! Many thanks,Fearn
5/5
TrustpilotFirst Time Buyers
We are currently in the process of buying our first home. Natalie, at Identity, has been so helpful answering our questions and has been fantastic at keeping us updated about the build and facilitating a lovely choices appointment. Would happily recommend Strata to any first time buyers wanting a new build!
Hello Mary, Thank you for taking the time to leave a review and for your feedback on Natalie, we will be sure to pass on the kind words! It is fantastic to hear that you have had such a brilliant experience and that Natalie has been providing such outstanding service. We wish you many happy memories in your new home. Best wishes,Strata
5/5
TrustpilotAwesome experience at Dream Home Strata
I moved in to my Dream Strata home in Hull barely two months ago. I had a very pleasant experience with Betty during the purchasing phase. She was very supportive and helpful in settling in. Her coordination with James helped resolve issues I had promptly. Highly
5/5
TrustpilotGreat service
I bought a 200 litre water but at B&Q to go next to two others I already had. However, the interconnecting kit only caters for fitting to a down pipe, normally.
5/5
TrustpilotGreat work from David Innes
Great work from David Innes. David came today to fix some snagging issues. He came previously to fix some issues. Did very nice work. Didn't rush and worked to high standards. Very professional and polite. Stayed until all the work finished. Great work keep it up.
Good morning Manish,Thank you for taking the time to leave a review and for your kind words. We are delighted to hear that you have had a great experience with David and the team.Best wishes,Strata
5/5
TrustpilotJeff
Jeff booked to come and complete a snagging list outstanding for months. Very helpful, nothing too much trouble and very quick. All issues dealt with within a couple of half days that others had attempted to complete and achieved little. Very friendly and excellent work. Thank you so much
Good afternoon David, Thank you for your kind words towards Jeff, we are delighted to hear that he carried out an outstanding service within your home. We wish you all the best for the future!Many thanks,Strata
5/5
TrustpilotJeff - Strata, great job
We had Jeff visit us (Strata, 360) to undertake some patching and painting. He was excellent all round - friendly, helpful, did a great job (as did the other Strata chaps who worked the day prior to Jeff), the finish is excellent, left everywhere very clean and tidy.
Good afternoon, Thank you for taking the time to leave a review and for your kind words towards Jeff. It is fantastic news to hear that you have received such a brilliant service. Best wishes,Strata
1/5
TrustpilotResponse
In response to my last post and your reply, yes I sent an email on 11 May but have NOT received any reply. I have emailed either directly or have included you in on the “to” list 11 times and have only received 4 replies. 1 was an automated response and the other 3 were regarding a manhole cover.
Good morning Nigel,Apologies if you have not received the email. I can confirm that an email from our Production Director was sent to your correct email address regarding Blue Mans Way on 11/05/22, this my have gone into your spam folders so please check there. I will pass the message onto our complaints and care department to reforward the email on for full transparency.Kindest regards,Fearn
5/5
TrustpilotAmazing support from Sheeren Ali at Ambition site
Thanks Sheereen for being super supportive and helpful from reservation until the signing of a contract. Highly recommended Strata :)
Hi there, Thanks so much for taking the time to write a review. It's so nice to hear that Sheereen has made your buying journey an easy and enjoyable one. I'll be sure to pass on your kind words. Good luck for the future in your new home. Many thanks, Izzy
1/5
TrustpilotNo aftercare whatsoever!
We have recently moved into our strata ambition property and have had nothing but issues, from a wrongly wired automist system, cracks in the paint, paint in carpets, damaged doors, broken windows, and issues with the plumbing! The only person who wants to help us is Craig on site, We have had no follow up visit as promised to fix snagging and no reply’s to emails, very unhappy customer!
Hi KatyI’m sorry to hear you’re unhappy with the experience you’ve had since moving into your new home. I’m going to share this with the customer care team and get more information on what’s happened here so I can give a more informed response. ThanksNatalie
5/5
TrustpilotKeira was very helpful and there was no…
Keira was very helpful and there was no issues x
5/5
TrustpilotJeff and Ryan turned up a day early
Jeff and Ryan turned up a day early, checked it was convenient and fixed the repair I had requested. They then replaced a door catch on the patio door and the stiff latch on the gate as they left! Asked for 1 repair and got 3! Now that’s service! 😃
Good morning Elisa, Thank you for taking the time to leave a review and for your kind words towards Jeff and Ryan. We are delighted to hear that you have received such fantastic service. Best wishes,Strata
5/5
TrustpilotTop customer service
I was looked after by Mel at the Encore site. From start to finish she has been my contact. The customer service has been exceptional. Nothing has been to much trouble. Both Mel and Tom the site manager have made the move as smooth a process as possible. Both have been on hand to check all is ok and sort any small issues. Thank you to the strata team. Krystine
Hi KrystineThanks for taking the time to review your home buying experience, I am so glad to hear it's been such a smooth process for you. Wishing you all the best for the future in your new home.ThanksNatalie
5/5
Trustpilota very well mannered and polite…
a very well mannered and polite gentleman did the jobs he came to do with no fuss and then told us what to do with the issues that had arisen inbetween his name was david innes thankyou
Hi DianeThanks for sharing, we're so glad David has made another good impression!Many thanks,Strata
1/5
TrustpilotThe whole strata company is a shambolic…
The whole strata company is a shambolic mess start to finish although finish is impossible with the disgusting customer service.Just avoid had the worst time of my life due to their incompetence.Senior manager mocking and mimicking me in the street.We have spent thousands of pounds sorting out a garden that had a1:20 hill it should have been 1:45 …within tolerance apparently absolute joke
Good afternoon Mishky,I am really sorry to hear this. Please can you send an email with your development and plot information on to marketingdepartment@strata.co.uk and I can look into this further for you,Kind regardsCarla
5/5
TrustpilotJeff and Malc refit the front door
Jeff and Malc refit the front door and replaced it due to the door not fitting properly. Amazing job and the only things which have been sorted out from our Strata purchase has been done by them.
Hi MichaelThanks so much for sharing your experience with Jeff and Malc, really glad to hear they did an amazing job!Many thanks,Strata
5/5
TrustpilotREVIEW FOR STRATA CONTRACTOR JEFF
REVIEW FOR STRATA CONTRACTOR JEFF… Jeff has completed various jobs around our new build home. He’s a top guy, really friendly, reliable, and he always competes the job to a great standard. He also makes sure he leaves the place clean and tidy once he’s finished.
Hello James, Thank you for your review and kind words towards Jeff. It is fantastic to hear that you have received such brilliant service. Best wishes,Strata
4/5
TrustpilotLove our new house
Love our new house, the layout is perfect for our family. Any problems with the build have been addressed and sorted promptly. Jen in the sales office has been fab and has answered all our questions and is an asset to Strata.
Good morning, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you have had a great experience with Jen and that you are settling into your beautiful new home! We wish you many more happy memories in your new home. Best wishes,Strata
1/5
TrustpilotI have a video call appointment but…
I have a video call appointment but didn’t hear anything from anyone and haven’t received any link or way to call them I was waiting all afternoon. Terrible experience.
5/5
TrustpilotReally good experience with Jeff
Jeff has come out a few times now. Always been super friendly and polite, going above and beyond of what was initially scheduled. Fixed the issues in an efficient and timely manner and giving precious tips for maintenance. Just generally had a really positive experience.
Hi Artur, Thank you for taking the time to leave a review and for your kind words towards Jeff, we are delighted to hear that you have had such a great experience. Many thanks,Strata
1/5
GooglePoorly built homes, disgraceful streets and paths, over grown grass in green areas filled with bricks and other waste, horrible steel fencing surrounding the plots which was promised as wooden fencing and absolutely shocking customer service. If you are planning to buy a Strata home on the Kudos Leeds development, stay well away. Read all the other reviews from other Kudos residents, particularly on TrustPilot, and you will soon see your beautiful future home promised by Strata is simply put, a home from hell.
1/5
TrustpilotEmpty promises and lies
Promised updates, expected finish times for roads and community centres but all empty lies and absolute rubbish from Strata constantly.Tired of being told the same thing over and over.The copy and paste replies to reviews shows just how much this company cares.
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
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Tell us what you need and we'll put you in touch. Strata hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
