Strata Leeds reviews

★★★★★ 1/5

Trustpilot

Stressful experience at Rhythm

The actual house buying process was straightforward and in general a really good experience with Kayley and Esna being brilliantly organised but the aftercare has been extremely poor. We moved into our house with a high number of snagging issues which we expected having researched new builds such as our bathroom window not shutting (yet to be fixed). We found a lot of damage to the staircase, carpets cut too short and generally a poor level of finish in the bathrooms (not sealed behind all of the toilets and shower screen not installed properly leading to water escaping). Some of these have been booked to be sorted but a lot haven’t. The front door dropped from its hinges meaning we couldn’t lock the door. Credit to Strata they picked up the phone quickly but it was 4 hours before a locksmith attended after chasing. I could generally overlook the issues above and most of them we expected but the news we received after moving in has caused a lot of stress. We were informed that the boundary line has been build in the incorrect place and would need to be moved, meaning we would lose effectively 40+sq metres from our garden. I’ve since contacted our solicitors as Strata’s intentions would mean our deeds and the site plan would be different. I’m not sure if the homeowners that are yet to move in are aware of the difference in the site plan compared to reality and how this might affect them. I’m not sure if we would buy a Strata home in the future as the general stress it has caused not only to myself and my partner but also my new neighbours has been something we did not expect from a 5star house builder.Edit following response: A boundary dispute is for two parties to decide. Following on from this we allowed Strata to move the boundary whilst asking for flagstones to be upgraded and installed as the much shorter garden had changed our plans. We are now being told that after moving the fence Stata will not upgrade the flagstones. Yes we booked in a lot of the snags ourselves the following on from the Trustpilot review however very few people turned up on the dates agreed to complete the snags. Again, losing days off of work.

James · 9 December 2021

★★★★★ 5/5

Trustpilot

Strata After Care

As part of the aftercare Strata provides, Simon came around today to do a 6 month inspection of the house, to look for any issues that needed sorting.

MR · 16 March 2026

★★★★★ 4/5

Trustpilot

Excellent customer service

The customer experience manager- Sheereen was really helpful. I felt so comfortable with her. You could tell that the whole team are highly experienced and have great expertise. I would definitely be recommending them to my family and friends.

Kemi · 11 April 2020

★★★★★ 5/5

Trustpilot

Thanks Jeff at Strata!

The lovely, friendly Jeff at Strata came to do the stair strings. He has done a great job and left the staircase clean and tidy. Thank you 🙌🏻

Natasha · 13 March 2026

★★★★★ 1/5

Trustpilot

Really disappointing

As a prospective buyer it's a very engaging and smooth journey. The staff are supportive and generally accommodating.However, once you move in it is a completely different story. From my perspective as a customer, Strata focusses on the front-end and once you're in they forget about you.It took over 1 full year to have people come out and remedy things like uneven floors, broken appliances and more. It would take me 20 minutes to right the extent of it, but in summary - really, really disappointed. If the owners/sr management went through the journey I think they'd be shocked.I personally will not buy a Strata again and sad to say I would not recommend others do too. There have been so many opportunities to make it right and they just don't seem to give a CRAP.

Jack · 8 November 2021

★★★★★ 5/5

Trustpilot

Encore Brizlincote Development

We purchased a house on Encore development with Strata & it was the best experience I have had when purchasing a new house. From the Reservation stage to collecting the keys, the team have always been on hand to assist with any queries or any questions I have. Sarah in the sales team has been very helpful throughout the process. The VIP lounge has been very helpful to, with weekly updating of the progress being uploaded for our reviewing. Picking the extras and the spec for kitchens and bathrooms was also a very enjoyable experience with the knowledge of Sarah on the sales team really assisted with our decisions. The finish product is beautiful and worth every penny. Thx you very much & I look forward the support for the next 2 years while our house settles & dries out 👍👍

Steven · 31 October 2021

★★★★★ 1/5

Trustpilot

would not recommend stratahomes.

The buying experience from strata was extremely professional and they offered a great service until you sign the dotted line....I would not buy strata home ever again, our property was one of the last houses to be built on our street and as time has gone on, more and more problems have developed.I wouldn't recommend Strata homes to anyone, poor craftsmanship and careless in places.our biggest mistake was not getting independent company to check the house before you sign the dotted line to make sure everything is up to the government standard.After emailing strata about some hazardous issues with our home, they didn't offer any support and just denied any personality.I emailed support and also put a complaint in with no joy, they choose to not replace a fire door due to poor craftsmanship and ofter no support. Shame on you for not caring about your customers well being.

Paul · 11 October 2021

★★★★★ 5/5

Trustpilot

Rhythm, Pontefract

Reserved our home in April 2021 and moved in September 2021. We cannot fault the service from Kayley who has been excellent (and supportive!), Chelsea for guiding us through the process and Nicki from Home Move (assisted sales team) for pulling out all the stops to somehow get us moved despite needing to switch buyers 5 weeks before!Any initial questions post move have been sorted instantly by Jim and his excellent team.Our dream home has been made even more special thanks to Strata.

Rob · 3 October 2021

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish, it has been an absolute pleasure to PX and buy through Strata. In a matter of weeks we now own our forever home. The finish to these homes are so much more then that typical new build style. Dream home style!Beth at attraction is the most kind and helpful person you could only hope to meet when going into something like this. From start to finish she has been an absolute gem!The site manager too! A lovely approachable guy and if any issues snagging ect, with a quick turn around he gets it sorted no problem.Would I go through this again? No... why? because ;) Strata you have made our forever home!♡ :) Would I recommend you to family and friends? ABSOLUTELY 100%.

Elizabeth · 30 September 2021

★★★★★ 5/5

Trustpilot

Decided on Anthem , Beverley

Decided to buy a livorno on Anthem at Beverley , after initially been undecided and taking my time . Firstly , I just need to say that Rachel Roy who is dealing with my sale , really is the most genuine lovely person and has really looked after me so far (and been so patient !) She has explained everything to me , and even though she is there to do a job , she provides such a personable service , it's almost like having a personal friend ! Very impressed 5 star service , house coming along nicely , Rachel even stayed after closing for 45 minutes to help me and walk me round to look at the house ! Truly top job ! The house looks beautiful , show home too , and my customer experience so far has been excellent , if this is how they operate , then I've definitely chosen the right ✅ housebuilder !

PJ · 29 September 2021

★★★★★ 1/5

Trustpilot

BUYERS BEWARE.

BUYERS BEWARE.I urge all people buying a property of Strata to get a full disclosure of your maintenance company. I was not told the maintenance company would have a convenance on my house when I reserved the property.Only found out when we came to exchange and I read through all the paperwork which we had to sign. I wouldn’t sign the convenance and Strata said if we didn’t sign we couldn’t buy the house and would have to pay everyone’s cost. So we had to sign under duress which I told my solicitor and strata.Basically to my knowledge this is Mis-selling… These maintenance covenant’s are nearly impossible to get out of. We get them once a month for two hours and the cost is over a thousand pounds for two hours. If they don’t come in winter months this cost goes up to about sixteen hundred pounds for two hours work. They put a clause in your convenance that you have to pay the maintenance bill whether the work is done or not done. This goes up every year, may not sound a lot when Strata say you pay a small amount every year for maintenance on your estate. But when you break it down for what you are actually getting, it’s day light robbery. Also why aren’t they disclosing when you reserve that there is a convenance on your home and disclosing all the in’s and outs. Then you can make up your mind as to whether you want to buy with them. My advice avoid at all cost don’t buy a new build with a convenance on your deeds, look at builders who actually get the public open space adopted by the council, or actually use a maintenance company who you can get rid of if they don’t do the work. Also cause it’s public open space anyone can go on this land and if it gets damaged we are the ones who have to pay to have this put right on top of what we already pay. Absolutely disgusting. PLEASE THINK LONG AND HARD BEFORE YOU BUY, I WOULD NOT OF BOUGHT IF I HAD KNOWN. If they are such a good thing why are they not disclosing it when reserving your plot, instead of hiding it.Also we are paying a maintenance bill and we Still have a builders yard on a third of are green, we where told we would pay no maintenance till Strata had completely left the site and all works finished.Would never buy another home from them, can’t trust them.

Debbie · 19 September 2021

★★★★★ 5/5

Trustpilot

Brilliant workmanship

Malc & Mally just been & fixed the front door & repaired the bedroom floor from creaking ! Strata need more guys like these two working for them , great service and 1st class workmanship. It’s taken quite a few emails to get this done but sending these two made up for it ! Thanks guys

Peter · 23 January 2024

★★★★★ 5/5

Trustpilot

Spring wreath making

Spring wreath making! Loved meeting neighbours and learning how to make a wreath. Thanks Sheereen, this was a lovely experience

Elisa · 12 March 2023

★★★★★ 1/5

Trustpilot

Zero customer service and rubbish quality.

Still waiting for a manager to call me. Repeated visits with no resolve. Repeated disturbance, dust, mess. No end in sight, but it doesn’t matter because they commit to putting it right. How many attempts before you admit you can’t fix the issue Strata???? Can’t get through on the phone, probably due to the volume of issues and customer complaints. Says it all!!They have your money, you’re not likely to be a repeat customer over and over with a house, so there is no care. I am sure they just hope you get bored of the fact you spent your hard earned money on something not fit for purpose. I’ve read a comment on here about internal doors not being covered after 8 weeks. 8 weeks??? Because of potential wear and tear. The doors aren’t likely to last more than 8 weeks?!?!We are waiting for our replacement internal doors. Over a year now because they aren’t able to get them. The irony is, they are still building and selling houses. So none of the new customers have internal doors then?!They really think customers were born yesterday!Escalate away, they will refuse to let you speak to anyone senior. They will refuse to take accountability. The escalation process is a complete waste of energy. There isn’t a structured complaints process, other than strata’s standard response of ‘no’.

Customer · 18 September 2021

★★★★★ 5/5

Trustpilot

outstanding service

As another example for outstanding service , Jeff and Malc has been so wonderful to sort out the problems i have with stairs and landing..so pateint and perfection towards the work. Which says all about strata.Thank you starta again.

Prudhvi · 13 February 2024

★★★★★ 5/5

Trustpilot

Hi Mally

Hi Mally, this is to say thank you once again for your service, work ethics and particularly paying attention to details.

Olujimi · 29 April 2026

★★★★★ 5/5

Trustpilot

Great aftercare by Strata . Thank you Jeff !

We'd like to extend our heartfelt appreciation to Jeff for attending to our property. His friendly and professional approach in fixing the snags, along with going above and beyond to address additional issues, exemplifies the excellent aftercare service we've received. Thank you, Jeff!Buying a home can be a stressful process, but the building quality has been great and Strata has done a commendable job with their aftercare so far. We truly apperciated it - keep up the good work !

Siubo · 27 June 2024

★★★★★ 5/5

Trustpilot

Malc and Mal

Malc and Mal were very helpful and completed the work in tidy professional manner.

Stuart · 30 August 2023

★★★★★ 4/5

Trustpilot

A big thank you to the Strata team at…

A big thank you to the Strata team at the Ambition site in Leeds. From front of house when choosing my plot, and the patience from Sandra Fenton when choosing my Choices (for me a stressful event), this was managed so sensitively by Sandra). Much gratitude to Marilyn Robinson who politely answered my numerous question and was so welcoming during my spontaneous visits to the show house even during Covid 19, then checking in on me after the move into my new build in April. Last and not least to Dave Warburton and Charley Oldroyd. I cannot thank you both enough for the consistent lengths you both went through to ensure that all of the items on my snagging list were undertaken and going the extra mile to ensure that I was satisfied with the work carried out. I cannot express my gratitude enough to all names mentioned in terms of the professionalism, sensitivity and promptly acting on all issues identified, (which is to be expected when moving onto a new build). Who ever has the privilege of having this team support them during a move into a Strata new build shall not be disappointed.A heartfelt thank you to you all.

Juliet · 11 September 2021

★★★★★ 1/5

Trustpilot

Epitome

EpitomeThis development is the epitome of how to upset the homeowners,Finish the job, remove your compound, don’t ask for payment to cut the green when half of it looks like a Taliban hideoutEdit…..To summarise the stock Strata reply, Applebridge will be drawing up plans (no timescales) Applebridge will hopefully complete the development (no dates)The massive eyesore (only a small part of the POS) that I’ve had to look at for over three and a half years will go, no idea when though!!Helpful?

Simon · 6 September 2021

★★★★★ 1/5

Trustpilot

Wouldn’t buy a new build ever again.

We were more then pleased with our experience when we purchased our house, even our snags got sorted fairly promptly.However fast forward nearly 3 years since we moved in. 18months since the last house was completed and we still have a disgusting, abandoned compound sat outside our house. The communication from strata has been shocking and they try pass the blame onto their chosen contractor. Pretty clear once they have your money and you’ve signed the dotted line, you and your development are forgot about. They just give you imaginary deadlines and even then they fail to meet them. The start of the process was so smooth and exciting but strata have ruined it, I would never move into a new build ever again based on this experience.In response to the reply, again another generic response which has already been sent to many of the residents already. If by “maintained by applebridge” you mean, been left for 18months with no men on site, then you are true to your word. However they are a direct reflection of Strata and passing the blame onto them is embarrassing. Stop building new houses and finish existing sites. Epitome - Wakefield

Lewis · 1 September 2021

★★★★★ 1/5

Trustpilot

Unfinished development.

We moved to the Ackworth Strata estate, 2 years ago. At the time they were completing the final phase of the development.Strata have now ‘completed’ the development, leaving unfinished roads, pavements and community centre. The estate is a mess, I am surprised that someone hasn’t injured themselves on the unfinished pavements.I would not recommend buying a house on a strata development.

Jane · 20 September 2023

★★★★★ 5/5

Trustpilot

Top Marks for the Strata team

From the first appointment to view properties to completion the whole Strata team were friendly and helpful at every point. Nothing was too much trouble and there was always someone at the end of the phone to answer questions. Once I had moved in the on-site staff checked regularly to see if moving in had gone ok and a snag list was prepared. This snag list was attended to quickly and at times that was always convenient to myself. The whole experience made by the Strata team was a delight and what can be a stressful time was made a more pleasurable experience. I would recommend Strata homes without question.

Jo · 25 August 2021

★★★★★ 1/5

Trustpilot

FINESSE... Not so much

We purchased our Strata home back in 2019 at the flagship site FINESSE. Excited and impressed with the show homes and sales team we couldn't wait to get into our new home! Unfortunately since that time both the site and our property has been anything BUT Finesse.The price we paid was a PREMIUM, the quality we got was POOR. Both customer service and workmanship is shambolic and the time frames to resolve issues is unacceptable. I've held off leaving a review on here as I wanted to give Stata the best possible chance to resolve our issues but unfortunately I am now at a stage where if a refund was available I would run with it and never come back. Unfortunately all my attempts to speak with senior management have been rejected and so it leaves me no option but to review the diabolical service on here. I understand that there is current wider issues causing delays however as a minimum I would expect to be kept in contact and the right workmen turning up for the job rather than anyone that they can get hold of on the day.

Jack · 18 August 2021