Strata Leeds reviews

★★★★★ 1/5

Trustpilot

Houses are fine, but dreadful customer care.

It's now almost whole year since we moved into our property in the Encore development and the end of our driveway is still basically just a ditch. We have been given a succession of dates by Strata to get it sorted, ranging from July, September, then October, then December. It's now March and still no sign of the plot being completed. As a result we still have endless people using our driveway as a shortcut to the next street, but no sign of Strata caring at all. Update 26th Apr 21; This week eh? 6 weeks later and even your inexplicable half-baked solution still isn't finished. You've proven my point.

DH · 26 April 2021

★★★★★ 5/5

Trustpilot

Jeff

I have had Jeff round quite a few times now and he always does a remarkable job. He’s extremely friendly and trustworthy. I am more than comfortable leaving Jeff in the house when I have to nip out. His skills and knowledge are second to none and he is very informative. He always keeps me updated on what he is doing and will inform me of the next steps.

Ellie · 18 November 2022

★★★★★ 1/5

Trustpilot

Still waiting...

It's been nearly two years since the last completion on the development I live (Elegance) and the roads aren't finished, the landscaped areas aren't finished and it very much feels like they've sold up and these final elements just aren't important to them. Customer Care just play lip service but don't do anything to expedite residents' concerns and frustrations.

Gavin · 21 September 2023

★★★★★ 5/5

Trustpilot

Dealt with Charlotte Corah at the…

Dealt with Charlotte Corah at the Strata 360 site in Chesterfield. Extremely pleasant and professional and really came across as a credit to the company who should be proud to have her working for them.

Stephen · 16 June 2020

★★★★★ 2/5

Trustpilot

Madrid on attraction

Moved into our Madrid on the attraction site in May 2023 the sales experience and the site team was exceptional James Lorna and Beth Thankyou very much. After moving over to customer services after 12 weeks things changed and not for the better. The kitchen has been a joke to the point where now left with no freezer because it has been poorly installed and sat propped up on plasterboard wow. Apparently there have been a national shortage of the internal doors that come as standard with the spec. Over a year later and been told 4 times there on order they are managing to fit the doors they can’t source on plots that aren’t even occupied yet, customers services reply to this … your lucky you have matching doors in your property some people haven’t, there proceeding to install doors on unoccupied properties to not increase the backlog. How can they prioritise unoccupied properties. All in all the customer service is not what I had hoped for or expected.

John · 16 May 2024

★★★★★ 1/5

Trustpilot

Changing plans after completion

Have failed to build property boundary to planning consent (put up fence not wall, and poorer quality fence to that approved also) and have refused to engage as to why. Strata have now applied for retrospective planning to avoid the expense of building to approved plans. They have lied to me about the drawings at the time of completion. Be very careful dealing with these guys, they are not trustworthy. Customer service has been very poor, terrible at arranging rectification work and never follow up. Refuse to make good exposed cabling for Virgin Media coming out of brickwork.*Edit*I have of course provided snag details to ‘customer care’, but I still have issues outstanding that were raised in early 2019 - Strata have consistently showed that once a sale goes through, you drop right down the priority list and they have little interest in fixing snags in a timely mannner. I recommend you get a professional snagging report done and let them also manage the builder to get rectification work done too.

Customer · 28 March 2021

★★★★★ 5/5

Trustpilot

6 month inspection

Lovely man Jeff came for our 6 month inspection. He spotted issues we hadn’t and confirmed that these works would be completed. Very courteous and professional

Stuart · 2 March 2026

★★★★★ 1/5

Trustpilot

The worst customer service I have ever experienced

As soon as we exchanged contracts with Strata Ambition, we got a wealth of excuses, conflicting information and lack of any knowledge followed about the choices and stage 7 visits . I have had numerous phone calls from employees all of which disagree with each other then go back on their word in the next conversation. At this stage I have now never seen my property, spoken to 6 different women about the progress all of which have been conflicting information and have no idea when I’ll be moving in due to no communication after our Anticipated Date Letter over 7 weeks ago. If we had not exchanged contracts we would not want to go ahead as this has made the process unbearable. We should have read the negative reviews in more detail prior to committing, as after speaking to other on the development via a facebook group it is clear this is not a one off situation. I have reached out to the complaints and head office already but expect very little to be done.

Poppy · 18 March 2021

★★★★★ 5/5

Trustpilot

I can’t thank Bo East enough…

I can’t thank Bo East enough for their exceptional service throughout our home buying journey. From the moment we walked into their office, we were greeted with warmth and professionalism. They listened attentively to our needs and preferences, and tirelessly worked with us (as I was extremely indecisive) to creat us the perfect new build home we wanted.Their knowledge and expertise in new developments was invaluable. They guided us through every step of the process, making the entire experience smooth and stress-free.Their dedication to customer satisfaction was evident in their prompt communication and willingness to go above and beyond to address any concerns or questions we had. Thanks to Bo, we found our dream home and couldn’t be happier with our decision.I highly recommend Bo to anyone in search of a reliable, trustworthy, and genuinely support in purchasing a new home. They truly exceeded our expectations and made our home buying experience a truly enjoyable one.

Charlotte · 12 May 2024

★★★★★ 5/5

Trustpilot

Esteem - team are a credit to your company

Esteem, DishforthCannot fault the sales and office team. A credit to your company. We couldn't have asked for more help, they have gone above and beyond to try and help usUnfortunately we are not in a position to move on with the purchase but their understanding and advice has been second to none. Many thanks to all three of you Would not hesitate to recommend your team.Thanks again, Melissa, Kellie and SandraTracey and Martin

TC · 27 March 2022

★★★★★ 5/5

Trustpilot

Barry was great

Barry was great, very friendly, was quick and efficient. Barry made me aware of the fumes potentially impacting my asthma. Put furniture back as it was found. Lovely experience. Thank you Barry.

Keya · 9 May 2024

★★★★★ 1/5

Trustpilot

I'm completely unhappy…

I can say that I'm completely unhappy with their customer service and it was a big mistake that I bought the house from Strata.I don't recommend Strata at all and it's better to go for a another developer that respects customers.there was an issue with my windows and I called two experts to fix the issues but they said the issue was from first installation but Strata doesn't accept that and even didn't send someone to inspect it.

There · 19 July 2021

★★★★★ 5/5

Trustpilot

Bo!!

Bo!!! She is amazing and without her i dont think we could have achieved our dream. She has been there from the moment we started on our strata journey. I cant praise her enough. When we walked in to the promise site at bolsover and saw the oporto we never thought it could become a reality but Bo was the 1st person that greeted us and right from that moment she believed it was possible. 4 months later Bo handed us the keys to our brand new oporto home at cherish shirland. And what a home it is. We absolutely love it!!! One last thing…we went to see the house every weekend from november until we got the keys in December and not once did she say we couldnt visit or get fed up of us just turning up. We are going to miss her beautiful smile every day but i am sure we will stay in touch. Thank you Bo for making our dream come true 😊🏡

Diane · 5 May 2024

★★★★★ 5/5

Trustpilot

Quality homes and a lovely team!

We recently moved into our new home at the 360 development and we absolutely love it.Charlotte and Ryan have been great from start to finish. They truly go the extra mile to make sure everything is ok. We had minimal snagging issues and there have been no issues getting them sorted.We took advantage of the part exchange scheme which made the move easier and less hassle. We also got to split the profits when the house sold for more which was a bonus.I can’t fault the team and the quality of homes is so much higher than I’ve seen in many new build estates.

Lauren · 9 February 2021

★★★★★ 5/5

Trustpilot

I bought a strata house in 2017

I bought a strata house in 2017, and looking to upgrade, so when a new strata development popped up near us we went to have a look and fell in love! Betty the sales agent @ Dream development was absolutely amazing from start to finish and went above and beyond for us, always quick to answer any questions and get us answers and nothing was too much trouble! I would always recommend strata, they are such high quality builders, from the finish on their houses to their customer service, we couldn't fault them!

Jessica · 4 May 2024

★★★★★ 5/5

Trustpilot

Very helpful and welcoming from Start to Finish.

We have lived in our Dream Strata House for around 18 months. Betty and the Team have guided us through the process and made us feel welcomed and settled in, always on hand with any queries.

Thomas · 29 November 2025

★★★★★ 5/5

Trustpilot

Attraction plot 158. Excellent experience.

Having lived in the city for 3 years we wanted to move closer to the outdoor spaces in the North and landed on Strata at Attraction. From the moment we stepped into the show homed we were impressed and that continued throughout our experience. From Jayne’s friendly welcome that took us right through to completion; to the wonderful care that Carl at the onsite team continues to give us is great! Going above and beyond with any enquiries or issues we may have. And then to the Care team who have arranged for any issues we’ve had to be fixed in good time and without fuss. So far so good is all I can say!

Laura · 22 January 2021

★★★★★ 5/5

Trustpilot

Impeccable Customer Service

So we've never bought a brand new house before and I have to say the service afforded to us by Tami in the sales office was absolutely 1st class. It is obvious she truly cares about her job and the customer service she provides as nothing was, or is, ever too much trouble. We think she goes above and beyond what her job description probably says. If you asked a question it would always get answered, even if just to say I will find out and let you know, which she always did and you were never left hanging or chasing her up for the answer. Extremely friendly, polite, and knowledgeable on suppliers when going through the "choices" meeting when picking finishing's for the house. Obviously we were handed over to an after sales team on moving in, but with Tami still on site in the office she has remained available if we needed her. This shows to us someone who truly cares about giving 100% to the customer. A credit to the company and hope they recognise her contribution in the organisation being front of house and the initial face of "Strata".

Northern · 22 January 2021

★★★★★ 1/5

Trustpilot

Abandoned in Ackworth

Abandoned in Ackworth. Constantly told the roads and green will be done soon, but 2 years on, still not done and Strata have now left.Green area has more stones in it than grass!Main road still not tarmac finished and has resulted in broken springs on the car.Now there are drainage / sewage issues because Strata have screwed up!

Richard · 21 September 2023

★★★★★ 5/5

Trustpilot

Had some snags to do and couple…

Had some snags to do and couple concerns but Jeff and Karl went beyond and report all for us and schedule next appointment day for fixing everything. Happy with quality of ending. Highly recommend thouse gentlemens.

Bartosz · 6 February 2024

★★★★★ 2/5

Trustpilot

Well I’ve always left great reviews for…

Well I’ve always left great reviews for Strata but annoyed with the outcome of this. We have lived in our beautiful house for 18 months when we bought the house I never checked the internal doors. My five year old was sat next to the door and said it was sticky, on looking at the bottom it’s been filled. Strata won’t replace but it’s been like this since day one . The door is filled with wood filler and not even to a great standard . Thanks Strata will definitely check every tiny fitting when I buy a new house again

Nicola · 4 January 2021

★★★★★ 5/5

Trustpilot

Joiner Malc Tall good service

Joiner Malc Tall was on time, polite and communicated all jobs. Good work thank you.

Millie · 27 April 2023

★★★★★ 5/5

Trustpilot

Buying second home with strata ... fab support ... knowledgable and very professional!

We’re currently in the process of buying our second home with Strata in Ackworth, Pontefract, (upgrading to something bigger). We are confident in the build quality and the support throughout the buying process so it was a no brainier to buy from strata again. This second time has been much more stressful with having to sell our own but the support and professional knowledge has been second to none. They have a fab team dealing with the assisted buyer scheme! I’m especially grateful to our customer experience manager Mauricia. She’s worked incredibly hard to make everything as smooth as possible, kept in regular contact and was very knowledgeable about all aspects of the sale...it wouldn’t be going through without her persistence! Huge thanks! Would honesty highly recommend!

Amanda · 15 December 2020

★★★★★ 5/5

Trustpilot

The whole moving experience was superb!

The whole moving experience was superb!I was skeptical when i saw the number "thank you" cards around the site office, I honestly thought it unrealistic that the service would be anything more than simply a "targeted sale" with us - I was very wrong. Both Charlotte and Ryan have been there for us every step of the way.Using the recommended team of Steve at MAB (Mortgage Advice Bureau), and Emily at Taylor Bracewell Solicitors allowed for seamless communication covering the whole process.Post moving in, both Ryan (Project Manager) and Charlotte (Customer Experience Manager) have both gone above and beyond to ensure we've had all the support we've needed. Minimal snagging has been required, but anything which has been needed has been rectified quickly. Charlotte has introduced us to our neighbors, and there's a real sense of community thanks to her efforts.We knew the house was gorgeous, but we've been delighted with the whole experience from Strata.

Gareth · 14 December 2020