Strata Leeds reviews

★★★★★ 5/5

Trustpilot

Customer Care Champion

I reviewed the Strata Esteem build and sales office support last year. This review is for the post sale aftercare. James in the customer care team has been an absolute champion - courteously and efficiently organising and chasing up the various inevitable snagging issues that have arisen, and keeping us informed throughout. Nothing has been too much trouble, and he has diligently diarised and chased up works with the various trades involved, usually before I have had to follow it up myself, and “kicking butt” on my behalf on the instances where the trades have dragged their heels in making contact/booking in the job. All snagging seems to be now resolved (touch wood) , but I am confident that if there are any other issues James will be swift to resolve them to my satisfaction in his usual helpful, cheerful and conscientious way. He is a credit to the Strata brand.

Maria · 27 July 2021

★★★★★ 5/5

Trustpilot

Great evening filled with fun, laughter & food

Thank you for inviting me to a well organised fantastic evening filled with fun, laughter, slicing / dicing, cooking & eating. The chef was marvellous, easy to talk to & very knowledgable. He did a great job of teaching us all how to cook a beautiful two course meal, which he then served up at the end of the session. I hope more events are held like this in the future

David · 25 October 2022

★★★★★ 5/5

Trustpilot

Yesterday I contacted your customer service

Yesterday I contacted your customer service regarding a query on my daughter’s behalf, she is buying one of your homes built 5 years ago I needed some technical details regarding foundations, James (CustomerService Manager) acknowledged my email early the next day advising me my query had been passed on to the technical department By lunchtime James emailed me the answer !Such good customer service Is to be commended in this current climateWell done James and the technical department Thanks again

Terry · 22 July 2021

★★★★★ 1/5

Trustpilot

From bad to worse - stay away

I am still in the process of buying one of their houses only because I committed to it back in October 2020, and buying with someone else would take probably another year now. If I knew any of the below would happen I would have stayed well clear of these cowboys. A have complained a few times, with the most recent one about the new 3 month delay to complete. I doubt they will be able to do so. They have blamed everyone but themselves, from covid, to supply shortages and the all time classic, the weather. Funnily enough, I visited the site a week ago and not a single brick was laid despite the lovely weather we had recently. Maybe it's too hot for them or not enough wind, who knows... I asked about building progress a few times and only once they mentioned a small delay (from mid September to Beginning of October) which would be understandable albeit not ideal to the the end of the stamp duty holiday. Ten days later the rang me to say there is a 3-month delay. How on earth do you get from 2 weeks to 3 months? As far as I know we had no earthquakes/tsunami/wild fires etc to justify this spike. I can only put it down to incompetence and laziness. Surely if you are so badly delayed you won't be able to catch up and need to inform all relevant parties... The issues don't stop there though. Every time you get to speak to someone else who has no idea what is going on. I was booked for an appointment to choose tiles/floors/carpets etc and not only they messed up the timings, they forgot to give me the fill bill, so had to contact me the next day to charge me an extra £1k+... As for a response, best of luck, you will get an email over a week later to apologise but don't expect anything else to be done about it. If they want something from you though, especially anything to do with money, they will be on to you chasing like dogs with a bone. All I can say is stay clear, you have been warned. Also, notice the amount of bad reviews in recent time. They might have been better a year ago but since then, there is a massive deterioration across the board.

Chris · 19 July 2021

★★★★★ 5/5

Trustpilot

Strata Verve

Strata - Verve - We can honestly say that we have had the most wonderful experience whilst buying our new Strata home and also now that we have moved in ! The level of Customer Service from both Shereen & Ian have been second to none and they are a credit to the Company. Good Customer Service is hard to find these days but not with Strata Verve ! In addition, the build quality and finish is exceptional and we have had very few snags since moving in. Only a couple of minor things that will be dealt with immediately because that’s just how it works with Strata. Nothing is too much trouble and it’s refreshing to be able to say that. Thank you !

Gill · 16 July 2021

★★★★★ 5/5

Trustpilot

Rhythm development

Moved into my Rosas home at the Rhythm development in Pontefract, 2 weeks ago. The whole process (from reserving in February) has been great! More recently so by our new sales manager Kayley, who even responds to emails on her day off! Nothing is too much trouble. Jim, the site manager has been excellent and always stops for a chat in the street to see how things are going if I see him, Dino the assistant site manager is also great and the rest of the builders on site are always very friendly and helpful too. I’ve got quite a small snagging list, but everything has already been actioned or is in process (I am copied into all emails to suppliers/contractors etc). And the house is absolutely beautiful! Couldn’t be happier with the house and the service, would highly recommend a Strata house!

Customer · 14 July 2021

★★★★★ 5/5

Trustpilot

Fabulous at Beverley Anthem!

We have just moved into the Anthem development in Beverley and the staff at strata cannot do enough for you. They have been helpful from the very start. We absolutely love our house, it's very modern and the build quality is excellent. Everyone from our experience from sales manager, experience manager, site manager, quality manager, and all staff on site have gone above and beyond for us. We are looking forward to many happy years in our new home :).

Alex · 13 July 2021

★★★★★ 5/5

Trustpilot

Great customer service!

We have moved to a Strata house just over 2 years ago. We noticed some water spots in one of our bedrooms. I emailed Strata and they sent a few people to check the source of the leak including David Innes. Finally today we had David again over to paint over the spot now that the issue has been sorted. I have always been pleased with Strata customer service and can hardly fault them since I first been in contact with them 3 years ago to buy our first home. When I move again, I am hoping Strata will have another development nearby so I can buy from them again. I truly 100% recommend Strata.

Nina · 11 June 2024

★★★★★ 5/5

Trustpilot

A big thank to sweet Carla and Laura in Green Hammerton

We have bought a new home in Green Hammerton from Strata. We are so impressed by the efficient and warm service and help by the sweet lady Carla, who helped us over the purchase proceedings and answered us a lot of questions with politeness, enthusiasm and passion. I like the beautiful environment in Green Hammerton and have to say a big Thank You to lovely Carla for her assistance, and another lovely lady Laura, who is also passionate and helpful, for her warm welcome and future help in the days to come.

Tam · 11 July 2021

★★★★★ 5/5

Trustpilot

Anthem in Beverley!

We have been on the journey with Strata for a few months now and despite being very apprehensive about the journey ahead of us I can’t fault Rachel, Melaine and Nikki. We were able the get the plot we wanted and sell our house through the assisted selling plan within weeks at the top end of what we wanted for it. Rachel has gone above and beyond to make sure we had the right information which weren’t given at the start, someone else’s mistake. Since working with Rachel at anthem I honestly can’t fault the communications and I do believe she wants the best for us. Looking forward to moving it now!

Megan · 10 July 2021

★★★★★ 5/5

Trustpilot

Excellent service provided by the team…

Excellent service provided by the team on site. In times of uncertainty, the team were so transparent and honest and at all the stages of the build process, we were kept informed.The actual build quality of the house is fabulous. Sarah and Zoe are a credit to Strata, and made our journey into our dream home a pleasant and smooth one.Now we are in the home, the aftercare team have been as equally as helpful.The journey was so good, we recommended to two other families who also purchased on the site (Encore).Would definitely recommend this house builder to others.

Carl · 8 July 2021

★★★★★ 5/5

Trustpilot

360 chesterfield

360 chesterfield, plot 50.From the moment I met Charlotte Corah, I could feel the love she has for these houses. Charlotte told me after seeing these houses I would not buy another. She was right. Beautiful house, fantastic support from all involved, Charlotte, part exchange team, mortgage team, site manager Ryan. Ryan you deserve a mention. Your willingness to sort my very few snags is top notch. You're friendly approachable and that goes a long way.My experience with Strata has been amazing.Thank you Strata. Keep up the good work.The Buchanans'

Maria · 2 July 2021

★★★★★ 5/5

Trustpilot

Mr & Mrs Goddard

Myself and my wife have recently moved in to our Strata Home at 360, and we couldn't be happier!Its our first New-Build Home, and we couldn't recommend Strata any higher, the Charlotte, Emily (Solicitor) and Ryan the site Manager have been exceptional, and really made the whole process as easy and seamless as possible.Since moving in, Charlotte and Ryan have been fantastic, and continue to support us if we need anything, which goes above and beyond our expectations.We love our new home and the site overall, and feel welcome and valued by the Strata Team.

Mr · 1 July 2021

★★★★★ 1/5

Trustpilot

Absolute shambles.

Absolute shambles.Moving day itself was a farce, the house wasn’t ready (carpets still being laid, decorating not finished, no-one knew how the hob worked etc etc…) … we basically left after half an hour and went back the next day. Not the amazing, life-long memories we were hoping for.Since then, continual battles with Strata, carpets have had to be re-laid; kitchen worktops all needed replacing; turf finally laid 6 months after we’d moved in; every time it rains the garden turns into a bog due to poor drainage etc etc…The site itself is a mess. There seems to be a continual battle between Strata and the contractors to get the development finished. There are endless drainage issues which means driveways and gardens have to be dug up; rumours that whole roads need to be dug up and re-laid; changes to the spec of speed bumps etc etc. Weeks and weeks go by with no activity, with no clear communication from Strata, no firm plan and no end date in sight. Strata's default answer to everything is to blame the contractors, Applebridge.Our house overlooks what should be a communal green, but has been a builders works yard for the two years we’ve been here. A yard that has been pretty much deserted for months. It’s as though everyone has just given up and gone off to the next development!**UPDATE**You're right - your customer services guys have been in touch with an update regarding the current situation. The response was this, and I'll let you decide if you think this is a helpful and acceptable update:"Just to let you know at the moment I have been unable to get dates for any of the remaining works across the site from Applebridge as they have not come back to me yet, or replied to our senior adoptions engineers either about arranging a meeting.Hopefully we can get Applebridge to agree to a date to have a meeting and we can start to get some dates penned in."

Dave · 28 June 2021

★★★★★ 1/5

Trustpilot

Terrible customer aftercare on poorly…

Terrible customer aftercare on poorly built homes.3 years and 3 months and still have outstanding issues to be completed on the house. We also still have no roads on the estate that some people have lived in almost 4 years.Customer service team just don't bother replying, managers are exceptionally rude and seemingly unaware of the poor build quality, dealing with this company has taken 4 years of my life, been a nightmare and they think they are untouchable!

Miss · 22 October 2021

★★★★★ 5/5

Trustpilot

As Good As It Gets

We have moved several times over the years but this is our first new build. We chose the Strata Esteem site partly because of its ideal location for the various places we need to be, but also because of the impressive build quality and attention to detail that has gone into designing our gorgeous new home. We moved here from the other end of the country, and from start to finish have experienced excellent communication with the Sales team, even during lockdown - all queries/ concerns were dealt with professionally and efficiently, and our Experience Manager Tami never failed to return a call or follow up any issue promptly. We were given a very warm welcome on arrival, and the welcome pack containing a variety of high end locally sourced treats was a lovely surprise!Since moving here both Tami and the friendly site team have looked after us wonderfully , nothing is ever too much trouble , whether it is seeing to the inevitable minor snagging jobs that come with every new build, help with rubbish disposal before the council got round to delivering our wheelie bins or putting us in touch with trusted tradespeople for independent extra work we wished to carry out. We are very happy here ( so far! ) and feel very supported and confident that any further issues that may arise will be dealt with in the same friendly and positive manner. 10 out of 10 for excellent customer care, and for a truly beautiful new home. Very excited to be part of the birth of a brand new community!

Maria · 4 June 2021

★★★★★ 5/5

Trustpilot

Repairs by Geoff

We recently had some repairs done by Geoff - he was lovely, helpful and knowledgeable throughout. Thanks Geoff!

Katherine · 23 March 2023

★★★★★ 5/5

Trustpilot

Jeff 5*

Jeff went above and beyond. On time. Polite. Presentable. Kept me informed what was going to be done

Stacey · 22 March 2023

★★★★★ 5/5

Trustpilot

Jeff and Dave came to house to complete…

Jeff and Dave came to house to complete some snagging work, very professional and did a great job

Kira · 10 May 2026

★★★★★ 1/5

Trustpilot

Shocking Strata - Elegance Site

We bought one of the last houses to be completed on the development, however 4 years later we are still living on a construction site. • Roads are unfinished • Pavements are dangerous• The community centre we looked forward to using for children’s parties etc is still unopened.• The green spaces are an eyesore, they are not maintained and are overgrown.• The main road to our home has been closed for months, resulting in queues in and out of the estate at peak hours. We were not notified that it would be closed at all!Despite relentless communication with Strata customer service with responses such as “we will share updates when we receive them” IT’S NOT GOOD ENOUGH!! Strata are still yet to resolve a strip of land directly opposite our house that, according to plans, should be hard standing yet this is an overgrown eyesore. We raised this with them a few months after moving in and still we look out to overgrown land that no one is maintaining and despite showing Strats the original plans they have not addressed this issue, not that we are surprised anymore!They blame Yorkshire Water & the Parish Council for the delays, the last correspondence in March 2024 stated the community centre would be handed over the following month. 4 years later and little presence on site, we no longer have any faith in your “updates”. Your timeline has changed multiple times and the latest update is already behind schedule.We don’t want a copied and pasted answer, we want what we paid for! Millions of pounds taken, yet you haven’t given us what we have paid for! We want the street scene like those you continue to share on your social media.

Jaclyn · 27 May 2024

★★★★★ 5/5

Trustpilot

Jeff and Ryan

Both Jeff and Ryan were polite, well mannered and fixed the snags assigned to them.

Kevin · 16 June 2023

★★★★★ 5/5

Trustpilot

Great customer experience!

We were looking for a house last minute after our house fell through and contacted Strata as they had one house left in one of our desirable spots in Leeds. Emily and Carla looked after us and helped us as much as they could with finding the right house. The house available had everything we wanted but the actual size was a little small. The ladies put no pressure on us but instead helped us with making sure we could find the right house, introduced us to other strata sites, etc... truly great customer service!

R · 10 May 2021

★★★★★ 5/5

Trustpilot

Jeff was really good fixed my door in…

Jeff was really good fixed my door in no time

Melanie · 24 October 2023

★★★★★ 5/5

Trustpilot

What a team at Ambition :)

Since moving in to our house in December 2020 we have been nothing but impressed by Strata and their team at Ambition. The house itself had minimal snags and those it did have, have been quickly and thoroughly addressed. Rick and Dave in particular have gone above and beyond to assist us with anything we've needed and continue to do so... great guys! Must give the lovely Sheereen and the part exchange girls a mention also as they did a great job looking after us from the start.

Vixel · 27 April 2021