Strata Leeds reviews

★★★★★ 5/5

Trustpilot

Amazing service from start to finish

Amazing service from start to finish! We purchased our Strata home online! We called the sales office and met Charlotte who supported us through every step including several FaceTime calls to view the property. Purchasing a house online was a first for both myself and Strata - Charlottes dedication and commitment to FaceTime us with all the finite details made the purchase seamless. When we arrived for our keys there was not one thing that surprised us. It was exactly as we had been shown by Charlotte. The finish of the property is second to none. We are now in 5 months with no issues, in fact the site team can’t do enough for us. Even though there is still significant building the teams are super professional. I wouldn’t hesitate to recommend Strata homes. We have found our dream home 🥰🥰🥰

Dee · 24 March 2022

★★★★★ 1/5

Trustpilot

Not a trustful and reliable company

It is the worst company I have ever met.They didn’t follow what they promised to do, site manager change frequently which I need to tell my story again and again for many times. Promise will change when a new site manager come, and always use the excuse of “plans can change during the build”, they even ignore the safety issue, such a disappointing company, I will never recommend this company to anyone.

Miss · 13 February 2023

★★★★★ 1/5

Trustpilot

Absolutely appalling customer service department 🤬

Absolutely appalling customer service department and aftercare. Our garden upon completion was exceptionally poor . Everything died and became a muddy wasteland. We have a Bologna with patio doors leading to the garden. As was admitted by the customer care team they changed suppliers due to being cheaper and lesser quality. These expand and contract in summer making it impossible to open and close without pouring water on them so basically useless. To which end they have now removed the lounge patio doors from their specs on the new Beverley development. Sun standard finishing to the property as well as really badly ventilated en suite bathrooms and finishes, the shower block seems to have been installed by Stevie Wonder. Again the gent who came to look at it said it was poor quality and badly installed. Having to have the whole en suite ripped out due to terrible quality showers and installations. Even after a visit from head office to rectify ongoing issues over what is nearly 3 years. They denied knowledge of the inspection that was made to the garden. Even though other residents have been compensated for the terribly laid gardens they have washed their hands of us. Is now costing thousands to rectify their incompetence. DEFINITELY A COMPANY TO AVOID.

Mike · 16 March 2022

★★★★★ 5/5

Trustpilot

The two chaps carrying out the job…

The two chaps carrying out the job (Jeff and Malc) were really professional and polite.They treat my house as a home and not a place of work/building site. They were able to carry out the job with minimal disruption to my working day (as I work from home) and they left everything really clean and tidy on departure.

Brogan · 15 February 2024

★★★★★ 5/5

Trustpilot

Barry from Strata Homes…

Barry came today to refit a door handle that hadn’t been installed properly by the builders. He was polite, friendly and completed the job quickly and efficiently. A pleasure to meet him.

Toni · 25 February 2026

★★★★★ 5/5

Trustpilot

Jeff from strata homes was brilliant…

Jeff from strata homes was brilliant once again. He is always polite, helpful and friendly and he does a great job. Would highly recommend

Nicola · 29 April 2026

★★★★★ 5/5

Trustpilot

Beth at Attraction in Hull has been so…

Beth at Attraction in Hull has been so approachable during our initial stages of purchase. Excellent communication skills and a genuine interest in our lives and aspirations for our forever home.

Benji · 22 April 2022

★★★★★ 1/5

Trustpilot

Would not recommend

Strata - attraction - hull The sales process and sales team were lovely to deal with.Our issues started once we had moved in.Numerous faults within the house. The main one being the patio doors and the garden.The patio doors have been reported several times. All that has been done is they send someone to readjust them. Which does not help. Every time there is cold weather we have to water the doors with warm water, every time there is hot weather we have to water the doors with cold water - all to get them to shut! We have been fobbed off by the after sales team that this is normal. However looking at future developments it clearly isn’t as they have not installed the doors on the same house type. So it clearly is an issue. We have had faulty doors since we moved in in 2019. The garden is unbelievably un level. There are rocks, debris and breeze blocks in the grass which prevents grass growing and the fence is laid below the grass line which means the fence will eventually warp due to water absorption from the ground. The garden had multiple slopes making it impossible to use the garden.This was reported however was conveniently left out of their report and no action taken and no decency to respond to emails.We have had begin to fix the garden ourselves at a big expense. The fuse box is labelled incorrectly by a supposed qualified electrician. This could pose a safety risk. Ie our first floor lighting is apparently controlled by the garage. The ensuite extractor is useless and has resulted in mould and damaged walls. I would not recommend strata to anyone.

Sammi · 1 March 2022

★★★★★ 5/5

Trustpilot

Strata Embrace Bilbrough

We came into the Strata Embrace showroom back in Sept/Oct 2021 lost and not a clue what we were doing. We were greeted by Zoe Brett she was amazing from the start.Zoe ensured we knew what was happening from start to finish. She ensured my kids were apart of the process and asked their opinions when it came to picking our choices.Zoe has always been helpful in answering our queries or when we won't to sneak a view of the progress she will book us in an appointment without any fuss.This is our first home and I can honestly say we couldn't have had a nicer person to help us. None of it would have been possible without Zoe.Thankyou Zoe you have been truly a God send,we will never forget what you have done for us,it means the world and more.

Kelly · 27 February 2022

★★★★★ 5/5

Trustpilot

Home buying process was easy and hassle…

Our Home buying process was easy and hassle free with the excellent customer service of Zoe and later on home service team Greg is the excellent lad.Even after buying there after sale team is there for you whenever you need them.

Dear · 8 March 2020

★★★★★ 5/5

Trustpilot

Having bought my first home I was very…

Having bought my first home I was very nervous about the moving process and understanding how everything worked. However, having had Charley on site to welcome me into my new home was a really pleasant experience. Explained everything in detail and didn’t leave me on my own with any of the questions I had. She’s gone above and beyond what I would expect and all with a smile.

Mark · 31 May 2023

★★★★★ 1/5

Trustpilot

Guide price changed last minute by £46,000!

Me and my partner reserved a plot back in July 2021, on reserving the plot we was accepted to the help to buy scheme with it been under the £228,100 price range. Fast forward to 17th February 2022 when we received a phone call telling us the price has now been released. We was informed that the house price is now £270,000, £46,000 more than the starting price and now out of the 'help to buy' scheme bracket that we have been apart of for the past two years. We was told that the reason for this is due to the cost of materials and the pandemic. We should have been in the house between July-September of this year. It got pushed back twice to October then we was told it would be no later than December of this year. If they would have been on time with the development we would have signed all papers last year and secured the house for around the £224,000 it was intended to be selling for. We've had our hearts set on this house and we feel like we've been sold a dream. We've also started buying furniture as the development is to start in April. Now we know that we dont have a chance of securing a mortgage of £270,000. Wasted a year of our lives! This has hit us hard, depressed is an under statement.

Ashley · 18 February 2022

★★★★★ 1/5

Trustpilot

8 Months and no resolution!!!

2 months after moving into the new build property, we highlighted the issue of the door catching when trying to close it. Over the next 18 months, Strata visited my property on 3 occasions to adjust the doors. However the adjustments still didn't rectify the problem. Not only were the doors difficult to close, but there is a large gap at the top of the right hand door which allows cold air to blow into our living room. As you can imagine, this is far from ideal, especially during winter (3 winters so far). It wasnt until a further visit from a carpenter on 15/6/21 that he finally identified the problem, which is that the door frame is warped and hadn't been fitted correctly. Strata have acknowledged this , and have said that the doors and frame need replacing. So here we are 8 months later and still waiting for them to rectify the problem. They tell me that because they used their own staff to inspect the doors, instead of Ford Windows' staff, that Ford Windows are refusing to do the job for free as its outside their warranty period. As I have already stated to Strata, this isn't my problem, and they need to take responsibility. They keep fobbing me off, saying that its being looked at by managment, but it's been 8 months of waiting, and almost 2.5 years of living with faulty patio doors.

David · 17 February 2022

★★★★★ 5/5

Trustpilot

Dream home has been just that - a dream

I bought my home back in September 2021 on the verve site. After an initial query led to me realising I couldn’t afford my dream home, I went away determined to save more money/sell my first for more. I managed to do both and in May 2021 I reserved my dream Palermo. I was given an Aug-Oct move in date and was in for the beginning of September. The quality of my home is incredible. I had professional snaggers out and they too complimented the quality of the home; stating that strata are consistently the best builds out of all the ones they go. Sheereen in the sales office was wonderful, she couldn’t do enough for me and still checks in every now and again even though it’s no longer her role. Ali and Ian on site are too amazing. Nothing was too much to ask since moving in and I know I could still contact them if I needed anything. All in all, I’d highly recommend strata to buy a home. Thank you all for your amazing customer service and to the rest of the build team for all of their help too!

Gemma · 23 January 2022

★★★★★ 4/5

Trustpilot

Strata - Adore, Green Hammerton

Moved in to our new house on March 1st. Was a bit nervous buying a new build on an estate as was expecting to be promised everything in the sales process only to be let down in the after sales period - seems to be a common theme with some house builders. Not a bit of it! The house is perfect, we prepared a snagging list a week before moving in but needn't have bothered as everything and more was fixed before we moved in. The site manager (Simon) is fantastic and nothing is too much trouble. He genuinely just wants people who buy a house on his estate to be thrilled and we certainly are. I cannot express just how delighted we are with our house and how valued we feel as Strata customers.Update: Having been in our house for 10 months, I would say that we are still delighted on the whole. One piece of advice that I would give to anyone buying a Strata home, however, is to make sure that you get any snags sorted in the initial 8 weeks through the on-site team before they lose interest. As soon as you have to rely on the customer 'care' team you will be pretty much wasting your breath. We recently had an issue where the radiator in one of our large bedrooms is obviously too small to heat the room.When I contacted the customer 'care' team their whole focus seemed to centre on referring me to regulations about the size of radiators and heating times rather than accepting that having spent close to £600k on a house that I should reasonably expect the rooms to be anything much above zero. Shame really, it has soured a good relationship.

Neil · 17 January 2022

★★★★★ 1/5

Trustpilot

Anthem Site Beverley

We have been in a Strata home for coming up to 10 months now (10/07/23 today), they've still not finished the house off yet, damaged cars costing £1500 in damages, site staff Dave and Josh are useless and aren't bothered to help, complaints team ignore everything.So overall, if we could go back we would have bought a house elsewhere.On a positive, the Beverley area is nice!

Oliver · 10 July 2023

★★★★★ 1/5

Trustpilot

4 years later and the road around our parcel is still not complete.

Unfortunately after more than 4 years we are still waiting for the area around our Attraction parcel B, to be completed. Our road was surfaced a year ago and we are finally seeing the shared main road / paths completed. However, after reviewing the list of works to be completed and speaking to the contractors, the other entrance to our parcel which Strata is solely responsible for is not on the list of works. The paths are dangerous, kerbs are cracked / incomplete. The road surface isnt fit for purpose to the point where many people avoid using this entrance. It's been like this for more than a year now, yet Strata have just abandoned it.

Andy · 2 August 2024

★★★★★ 1/5

Trustpilot

APPALLING Customer Service

Absolutely APPALLING customer service. Nothing but problems since we moved in. Very poor workmanship and standard of finish.Numerous major plumbing leaks throughout the property (love to meet the plumber who was responsible for my property !!). Poor standard of building work and have a wall that is close to falling down (Strata refusing to do anything about it). Boiler has recently been condemned due to incorrect installation by Strata (again refusing to rectify). DO NOT BUY A PROPERTY FROM STRATA !!!!!!!!

Nick · 14 January 2022

★★★★★ 5/5

Trustpilot

A special thank you to all at Strata 360!

We have recently moved in to our new home at the Strata 360 development and couldn't be more impressed with the level of service we have received from start to finish. From showing us around the plot to welcoming us in our new home on moving day, Charlotte helped us every step of the way, keeping in touch and making sure we were up to date as things progressed. A special thank you also to Melanie and Chelsea who were absolutely amazing at progressing our sale and making sure we moved in to our beautiful new home before Xmas! Thank you to all the wonderful team for making our dreams come true at Strata :)

Maddie · 6 January 2022

★★★★★ 5/5

Trustpilot

Customer Care

Finally after a few Hiccups along the way our new home issues have now been resolved . Thank you to Sally and Susie from customer care. Without your persistence with ford windows we wouldn’t have got the issues resolved. Many Thanks

Nicola · 11 October 2019

★★★★★ 5/5

Trustpilot

I recently bought a new Strata home at…

I recently bought a new Strata home at Anthem, Beverley. Jen in the sales office was amazing!!! So warm, friendly, helpful & supportive throughout the whole process. Nothing was too much trouble. I still enjoy popping into the office to see her.

Janine · 17 November 2025

★★★★★ 5/5

Trustpilot

I purchased at the Anthem development…

I purchased at the Anthem development via a smooth move scheme. Strata made the entire experience so straight forward and smooth indeed! Rachel the sales experience manager there was fantastic from start to finish! The smooth move team have been great too! I have been updated all the way through the process. The entire process has been exciting and easy. I’m in my new home now in time for Xmas and it’s beautiful! Hardly any snags the quality of build is great!

Hollie · 19 December 2021

★★★★★ 5/5

Trustpilot

Strata After Care

As part of the aftercare Strata provides, Simon came around today to do a 6 month inspection of the house, to look for any issues that needed sorting.

MR · 16 March 2026

★★★★★ 5/5

Trustpilot

Batty is very good because she explains…

Batty is very good because she explains everything in a great costumer service manager. Strata’s home is very spacious and luxurious. We all recommend to buy these types of homes.

Kamlesh · 26 August 2024