Strata Leeds reviews

★★★★★ 1/5

Trustpilot

I have reserved property in kudos

I have reserved property in kudos, LS14 6FU. Website says that the offer is 10k if reserved in January. I reserved it. However the advert also said that on top of this if booking "Madrid" there will be wardrobe fitted in master bedroom and property will come with integrated appliances. I have screenshot of advert as well. Either advert was made incorrectly??

S · 30 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Awful experience from the very start. From the purchase, to site, to head office in trying to get our issues resolved! They put your property back on the market if things are progressing as quickly as they want. Even when the process is out of your control. Things deemed unsafe by professionals are deemed safe by strata. There out of hours emergency team wanting to charge at every opportunity! We still have a damaged kitchen from July and still no intention of sorting out quickly! Tradesmen no show to appointments or don’t know what job they’re here to do all together! Totally unacceptable ❌❌ We have emails that have even been ignored from the customer care team.

Holly · 8 October 2024

★★★★★ 1/5

Trustpilot

Poor communication and appalling road

I have previously written a glowing review for strata at how nice and helpful the customer service team were prior to purchasing our first home.Unfortunately 2 years later and my opinion has drastically changed. While the houses are lovely the surrounding area is a mess. The annual fee we pay for maintenance is a waste of money as the estate looks horrible. There are weeds growing everywhere, the communal landscaped area is not landscaped and is just rubble and weeds. The road is the worst. After complaining consistently for months I was given a date the road would be completed. This date passed and I was given another date which also passed. A year later I made an official compliant which just seems to be a waste of time as the communication is non-existent. I’m constantly chasing for updates and keep being told there are none and they will update me when there is one.Frankly it’s not good enough and the roads are so bad it is likely causing damage to our cars.

Sophie · 1 August 2022

★★★★★ 5/5

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I excellent new build experience

So far our strata house has been fantastic, there have been the obvious snags you’d expect from a new build but all being organised and resolved quickly under Gabby’s supervision! Everyone has been so friendly and welcoming, the contractors have been very mindful of people living here and I must say that Darren and Gabby run the site very well. This being our second new build, by far this has been a vastly better experience. Had a visit from Jeff and Dave today to resolve some minor snags and they were so friendly and accommodating to me having a baby in the house and even interacted with him which was so warm and lovely to see! The snags were resolved quickly and with very little fuss, they even adjusted a couple cupboards for me (not on the list) but nothing was too much for them!

Ferne · 3 October 2024

★★★★★ 1/5

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DO NOT SPEND YOUR MONEY WITH STRATA…

DO NOT SPEND YOUR MONEY WITH STRATA HOMES - you may as well flush it down the toilet!!! We purchased our dream home in April this year! Since then on a daily basis, is the shoddy workmanship apparent! Don’t even get me started on their customer service after care team! They take your money then don’t want to know! False promises and broken dreams! SHAMEFUL STRATA HOMES!!! Please look else where to spend your life saving’s!Esteem Estate, Dishforth!!

Sarah · 7 October 2022

★★★★★ 1/5

Trustpilot

There appears to be no house ready to…

There appears to be no house ready to move into by December. Why should you deceive people? I saw this ad and paid a £250 deposit on your website to reserve plot 126, Sofia HU9 preston. When I called, you said I needed to pay an extra £250 and that you didn't know when the house would be ready. You stated that it could be ready by March 2023, which contradicts what you stated on your website. Now you say your website hasn't been updated, which sounds very suspicious! I need my money back, please.

Chey · 16 July 2022

★★★★★ 1/5

Trustpilot

I have waited for a long time to write…

I have waited for a long time to write a review just to ensure that I do not necessarily portray a bad image of Strata. The "before sales" customer service experience was excellent (of course what would you expect?). The first couple of months after we moved in, Strata Care experience was also delightful. After that time, however, it has been horrible (to say the least). We have had several issues pending for so long and not only are they not attending to these issues- they do provide updates and even when I sent emails to ask for an update, I got no response. The number provided just rings out without anyone picking up. And just to be clear- I am talking about our experience in the last 9 months. I am wondering what sort of customer service team they have. Quite frustrating as we have several issues that relate to health, safety and security, and I thought that they will at least be sensitive to these issues or let us know what they are doing about them but that has not been the case. So just a note of caution to you- you may be attracted to the fancy houses and all, but bear in mind that you will literally be left on your own when the "honeymoon" is over.

Ola · 15 July 2022

★★★★★ 1/5

Trustpilot

BLUE MANS WAY S605UR

BLUE MANS WAY S605UR From what we have witnesses its a shambles a cherry picker squirting water out of a bucket to attempt to clean road, road sweeper kicking out more dust than it supresses , all neighbours putting up with this mess and dust - what was a lovely street now is a horrible place to live and from the words of my wife " i hate living here all because of  STRATA  they don't care about us now its getting us all down " That to me sums it up you lot are a disgrace sort something out we can't live like this its like living on a dusty building site with all our properties covered inside and  out in dust you lot are causing-  to say your motto is to look after the customers,people etc you are useless at it., Oh and deliveries at 630am you have to be kidding STRATA YOU DONT GIVE TWO HOOTS ABOUT US -ITS ALL ££££ REGARDLESS

Neil · 15 July 2022

★★★★★ 1/5

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Kudos Leeds

Kudos LeedsPoorly built homes, disgraceful streets and paths, over grown grass in green areas filled with bricks and other waste, horrible steel fencing surrounding the plots which was promised as wooden fencing and absolutely shocking customer service. If you are planning to buy a Strata home on the Kudos Leeds development, stay well away. Read all the other reviews from other Kudos residents and you will soon see your beautiful future home promised by Strata is simply put, a home from hell.

Dan · 9 July 2022

★★★★★ 5/5

Trustpilot

Great Customer Care and Excellent After-Sales Service

This is the second house we’ve bought from Strata, and we can genuinely see how much their service has improved compared to before. The customer care team is responsive, helpful, and easy to communicate with, which has given us real peace of mind as new homeowners.

Carrie · 13 November 2025

★★★★★ 5/5

Trustpilot

Verve

As a first time buyer Sheereen at the Verve site has been super friendly and massively helpful - quickly dealing with any queries I had. The whole process has been really straightforward and Strata have kept me in the loop on the progress of the build throughout. The house itself is beautiful and I’m reassured that the site team are just over the road if I encounter any issues as I settle in over the next few weeks. Thanks so much!

Olivia · 2 July 2022

★★★★★ 1/5

Trustpilot

Sick of complaining ……

Following my review 30th May regarding an electric car charger which has not been installed , you did say in here you would look into this for me but I have heard nothing since your reply on 31st May ! Can you please update as to when this will be installed please . Also , I am still waiting for my snagging to be done (mainly painting and a few other issues ) I did receive an email from James Oram which I duly replied to , but he has not had the courtesy to respond to me or acknowledge my email to which I got a read receipt. To add insult to injury, he also had some wrong items on the snagging list and never mentioned the skirting boards etc which are shocking I really do not enjoy reviewing on here but this just shows the measures we have to go to try and get a decent after service from strata which just seems non existent ! Please don’t keep telling me you will look into these things and then we hear nothing again , just serve your customer and Do !!! Thank you

Peter · 24 June 2022

★★★★★ 5/5

Trustpilot

Jeff’s experience, expertise & knowledge

Today Jeff called today as arranged to fix nail pops, doors & garage faults. He double checked all reported faults & made sure nothing was missed. I’ve booked today off but I’ve actually enjoyed Jeff’s humour & chat. He is very understanding & open man able to communicate effectively & make you feel very at ease. His customer service is second to none. Thank you Strata he’s an example to your team. :)

Tania · 15 March 2023

★★★★★ 1/5

Trustpilot

Please stay away from them!!!

Please stay away from them!!!! I repeat stay away!!! All the good reviews if you look closely are all the point of sale and of course it's a business how else are they going to sell anything if they are not nice. The issie is the aftercare. Arguably the worse i have seen ever. They will ignore your emails and when you chase it up they will ignore it again and when you ring they wont pick up. It's been almost 4 years since we moved in and they have still not sorted our ticking pipes after numerous attempt. I then got an email to say that they've closed it without my consent, problem still ongoing. Why, you may ask. Your guess is as good as mine. I am going to right a letter to my local MP and contact the newspapers about their appauling service. Their service gets worse the longer you're with them. Ask anyone who's been with them for at least one year and get back to me how they've found them... i will wait. I will give them a negative star if i could.

Esther · 20 June 2022

★★★★★ 5/5

Trustpilot

Strata 360

When we first saw the 360 site we knew we wanted to live there, peaceful with amazing views - perfect to raise a family. It's been almost three months since we moved in and we really happy with our home. The site team are alway willing to offer assistance, nothing has been too much trouble.Ryan and Darren have been so helpful from the day we met them. They have made the process of moving into a new build really pleasant. You can see they genuinely want to get your home as you want it. Thanks both 👍

Jas · 16 June 2022

★★★★★ 5/5

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Barry was great came and did some…

Barry was great came and did some repairs was friendly & polite and was quick and efficient.Great service.

Alison · 27 September 2023

★★★★★ 5/5

Trustpilot

Strata 360

Strata 360.Despite the delays to moving to our new home due to covid issues ,we have now been here a couple of weeks and the team here have been very proactive in answering any queries we may have had and in dealing with any snagging issues. The whole team are polite and very helpful, they seem to really care about their customers and do their personal best. Thankyou to Darren, Ryan, Kellie Esne and Charlotte and all the other cheerful site workers.

ALC · 9 June 2022

★★★★★ 1/5

Trustpilot

13 months in

13 months in, still problems. Poor finishing quality. Up to over 100 problems that have been fixed. Some very dangerous one e.g cooker casing live! Garden has been left in such a state it’s dangerous and the complaints department has now stopped responding to me.

Dan · 16 May 2019

★★★★★ 5/5

Trustpilot

Our customer service engineers - Jeff & Dave

Our customer service engineers; Jeff & Dave were punctual, polite and fitted our new rear door efficiently and tidied up afterwards. The door was later sealed and the walls repainted.

GF · 19 October 2024

★★★★★ 1/5

Trustpilot

Do not buy a strata home!

My dealings with strata so far have been shambolic to say the least, I purchased my “dream home” 11 weeks ago and it has been one long battle since to get any response from anyone about any of the issues we have with our property. So far to date we have submitted over 120 snags to Strata, some of which are major, none of them have been resolved to date unless we have sorted our own trades. The after sales team is non existent, the new site manager told me he didn’t care (this is the fourth we have dealt with on our site!), a quality manager who left at short notice and a customer care team who we don’t have any contact details for but when I asked head office they told me yes send in enquires to the complaints department, about sums it up!Our one star of this whole process (and the review since you cannot give zero) has been Kelly and Liv, these both helped get us from reservation to (the massively delayed) completion day, customer experience managers was their title and they genuinely tried to give us the best experience but as per Strata’s lack of customer care at no notice they were moved to different sites. Once you purchase with Strata you are supposed to get a 12 week settling in period which is fast ending for us and no settling in has been done with bathrooms unusable, electrics not wired correctly and optional extra purchases not installed. Two very unhappy homeowners who just want to be able to use the bathroom!

Tracey · 4 June 2022

★★★★★ 5/5

Trustpilot

Strata 360 Chesterfield

Really pleased with our new home at Strata 360 (Plot 28). Whilst there were disappointing COVID delays in completing the property, things have gone relatively smoothly since. Ryan and Darren have been quick to organise contractors to deal with snagging issues, chasing them up if there are delays. Nothing is too much trouble and they are only too happy to help as and when issues arise. The handover process was equally as smooth and it was nice that Charlotte stayed on to move us in.Adam

Mansfield · 31 May 2022

★★★★★ 1/5

Trustpilot

Complaint to strata post sale ? Don’t bother

I put a complaint in through the correct procedure with Strata regarding the fact my house has no electric car charger as does not my neighbours . We were told to accept a £200 bike voucher instead as way of apology . It then turns out everyone got the voucher so naturally I complained . I got a response from Strata (spelling my surname wrong on the complaint ) simply saying the case is closed as it’s not possible to give you a charger and everyone got a voucher due to admin error . You had my complaint for the full length of your 30 days or whatever it is to look into , then send a very short patronising response on the last day and close the case ! So really it’s not been looked into has it ? I responded to your response and guess what ? No reply because you cannot be bothered is the upshot of that ! It is possible to put a charger in as I’ve had someone take a look he said what utter nonsense you saying it isn’t , so yet again a glowing example of Strata after care ! I just can’t see why I should pay when my neighbour and I have all paid the same yet we are being discriminated against . I would like Strata to please arrange for a charger to be installed at my property as like I said before I am changing my car to electric and where do I charge it ? I would honestly say to anyone reading this please be very wary of buying strata they lie terribly to their customers all my neighbours are saying the same there’s no customer experience post sales ! I train customer service in my job and am incredibly proud how both transparent and honest and caring we are as an organisation , hang your heads in shame complaints team utter disgrace that response !

Peter · 30 May 2022

★★★★★ 1/5

Trustpilot

Backyard/Garden Flooding Issues

9 months down the line and still trying to get my garden issue sorted. Initially reported the garden problem in September, several emails back and forth between myself and Hannah. Kept promising to get someone to come to my house to investigate the issue. Investigation visits in November to confirm the issue then absolute silence. Had to chase it up in January and I was later told that they knew about my problem but there was no contractor available to come and fix the garden. The only available fix to the garden drainage, was a quick and cheap fix something like terrain aeration. The terrain aeration contractor came to my house and was honest enough to tell me that l was being taken for a fool, the terrain aeration fix was never going to fix the problem and that it was going to be a short term fix looking at the state of the garden (flooding) and the dam that forms up every time it rains. He told me that it looks like my backyard was being made a dumping site during the contraction of our house and the houses around. The solution was to remove all the material (rubbish/junk) deposited underneath.I was later told by Strata to find my own contractor after months of almost 20 emails sent to Hannah and customer services, 10 phone calls to customer services all with a promise of a call back every time which never happened. I found several contractors and sent Strata their quotations. Another struggle back and forth over the quotations until l lost almost 8 out 10 contractors as this was taking forever. NGS ground contractors finally did the work, sent Strata the invoice after completion and the stories started about invoice being lost, "we did not know what the invoice was for", no replies from Hannah or customer care. Contractors now fed up with waiting or dealing with Strata, they have now resorted to using my house, driveway as their warehouse, dumping their equipment, work vehicles etc at my house and saying they wont move them until the invoice is paid for the material and work done. Called-in today at the Show Home offices near mine and told them that me and my family are moving in tomorrow and wont leave till the invoice has been paid. So tomorrow l am moving in and sleeping at Strata Identity Show Homes. I've lost patience and faith which is a shame because it all started so well when we started the process of buying the house during the pandemic in 2020 (see my first review) we were so happy and proud of Strata services.

Lunga · 26 May 2022

★★★★★ 5/5

Trustpilot

Anthem development in Beverley - Excellent customer care

I moved into my property at Anthem - Beverley back in November 2021 and at every stage Strata has been on hand to answer any questions and fix any snags promptly and with care. Josh, Beth and Rachel have all been fantastic and have always provided exemplary customer service. Buying a new build is always going to come with snagging issues, but as well as scheduled snagging fixes in the first few weeks and 6 months, Strata has always been on hand to resolve any ad-hoc issues. I would recommend Strata to anyone considering purchasing a new-build.

Michael · 25 May 2022