Strata Leeds reviews

★★★★★ 5/5

Trustpilot

Verve, Castleford. Customer care operatives have been amazing.

I've experienced a lot of issues with my property which needed sorting and have had to wait a while but once the customer care team have been instructed to do work I can't fault them. Jeff and Ryan have been to my house today and are booked in tomorrow and will finally get the majority of jobs boxed off. They have gone above and beyond and have been so helpful and have been an absolute pleasure to have in my house for the day. Nikki the customer care manager has also been brilliant.

Laura · 18 November 2022

★★★★★ 1/5

Trustpilot

Took their money and ran

I suggest that anyone looking to purchase from Strata come visit the Elegance site in Ackworth. The roads have been abandoned and not finished, the community centre is yet to open and the green we were promised is a bunch of weeds. All residents get are empty promises that it'll be sorted soon and Strata really care. As soon as they'd sold the last house, they vanished. Do not buy.

NA · 20 September 2023

★★★★★ 5/5

Trustpilot

Great maintenance - Strata Verve

Jeff was lovely to speak too and got the job done quick and efficiently, had some odd snags which he fixed no problem, very happy with his service :)

Danielle · 24 February 2023

★★★★★ 1/5

Trustpilot

Wouldn’t recommend

Wouldn’t recommend. Almost 4 years later and still a dispute as the road has been put in incorrect leaving our garden different to our legal plan! Denied the issue for years and now finally admitted it but won’t do anything about it!!Ignoring emails requesting information on road closures as zero information has been provided . Would not buy again or recommend

Jessica · 4 April 2024

★★★★★ 1/5

Trustpilot

stay clear cowboys

I would not recommend buying a house from them i made that mistake and regret it 100 percent what was supposed to be my dream house is a house from hell. do not want to know you after completion. displaced joint in drainage pipe leading to house pest control been out numerous times which we have had to pay for pest control said it is a displaced joint as rats cannot chew a big smooth pipe as they have on the pictures i have sent them and that from the pictures you can tell its a displaced joint and rates coming in under the sink but will not sort out as fobbing me off all the time not the first time we have had issues with them and their shabby workmanship also a picture where they have put loads of foam to cover/fill in a hole to the sink where the pipe is displaced stay clear!!!!

Nichola · 9 November 2022

★★★★★ 1/5

Trustpilot

Beautiful house type - great quality fixtures - fitted by the lowest bidder. Awful aftercare.

We reserved our Valencia in Jan 2021 and moved in April 2021, our sales experience was fantastic. On the surface our house looks beautiful with great quality fixtures and fittings. Sadly the workmanship is of the poorest standard. I have waited 18 months to write my review to give Strata and their contractors the opportunity to rectify the inevitable (and somewhat expected) snagging issues however to date, there are still some serious outstanding issues with our property, all of which strata are aware of, but despite a number of empty promises by various team members, I feel like I’m banging my head constantly on a brick wall to attempt to rectify. To list but a few issues we’ve had: 1. A portion of our external wall which had been incorrectly built collapsed on my 2 year old in May 2021. I had to argue with various contractor representatives that it was not safe. It’s taken until Sept 2022 to rectify. 2. Our house ‘may’ be missing some of the bracing despite their contractor telling us this, strata are adamant it’s ‘definitely all there’ 3. We’ve had 4 new front doors ordered as ours according to the supplier is ‘unsafe’. I was told it would be 6 weeks to rectify, this was in Feb 2022. To date my front door is still unsafe, not thermally efficient, poorly fitted and is at risk of falling. I have 2 young children. 4. None of the mirrors in the house were wired correctly, the tv points didn’t work, the hob didn’t work and we were left with a live wire which posed a fire risk in our loft for 9 months. 5. We’ve had near on 8 visits from Ford windows - and still have outstanding issues with our windows. 6. We had no shower traps fitted resulting in raw sewerage smell in our bathrooms from April 2021 - summer 22 when my husband rectified this himself after 3 plumbers had been to ‘investigate’. We found the traps were missing. 7. The plasterboard has deboned from the block work. Our house had the potential to be really beautiful - the site is in a great location and the design and fixtures are of really good quality, massively let down by the workmanship of the Contractors strata have appointed and the slow aftercare process.

Susie · 8 November 2022

★★★★★ 5/5

Trustpilot

The politeness and professionalism of Jeff whom is a credit to Strata

The politeness and professionalism of the worker himself, Jeff, who sorted the problem out straight away. Nothing was too much trouble for him, he had even taken his shoes off before entering our property even though I told him it was not necessary. He has also made sure that the follow up for the damage caused by our leak was booked in and would be dealt with in the same great timely manner. I was all workmen would be as efficient as Jeff

Simon · 3 November 2022

★★★★★ 5/5

Trustpilot

Height of professionalism @ Jeff & Ryan

I had Jeff and Ryan round for 2 days to deal with shrinkage issues and generally address latent snags. Jeff had been round previously to identify what jobs were needed and he was very thorough. I was incredibly impressed with their commitment to excellence and how helpful they both were. Not only did they pick up all the jobs they went above and beyond to give ideas and suggestions as needed. I have dealt with incredibly helpful people at Strata such as Charley on Ambition but I have to say Jeff and Ryan really raised the bar and are a credit to Strata. They certainly left me feeling confident that I made the right choice by going with Strata!

Itohan · 3 November 2022

★★★★★ 1/5

Trustpilot

Snagging and aftercare, take your money and run

We purchased a house on the verve development in Castleford as a buy to let on 01/06/2022 We found the buying process simple and hassle free, but then it would be because they don’t have your money then. The aftercare, endless false promises and standard of finish are something different from the dreams they are trying to portray and sell to their customers via the nicely presented show homes. The home we purchased had a vast amount of snagging issues which are still to be resolved, this resulting in the tenants becoming frustrated and looking for alternative rental properties. Strata were advised of the snagging issues immediately after we received the keys, the property remained unoccupied for 2 months prior to the occupants moving in, this giving ample time and opportunity for Strata to rectify the issues with no inconvenience to anyone. Despite constantly chasing this matter up via all of the contact details available we are still, waiting 5 months later. We would strongly advise against buying a property from this company, the house we purchased was only a 2 bed, I would dread to think the issues experienced with a larger property. Unfortunately, we were unable to rate with a 0 star so had to give a reluctant 1, regarding the date of experience we had to include today’s date but the date of issue has been on going since the 1st Of June 2022.

Anthony · 28 October 2022

★★★★★ 1/5

Trustpilot

I brought a house on the pure site 7…

I brought a house on the pure site 7 years ago, the more we decorate the more things wrong we notice like we are changing the carpets atm and find the Grand Canyon at the top of the stairs like I get a 2mm gap or so to stop creaking and such but this!!! And filled with underlay! 😳 if you are buying check the unexpected things because sometimes the cracks are already there before the movement of the house!

J · 27 October 2022

★★★★★ 5/5

Trustpilot

Strata Finesse

Moved into a new build at the Strata Finesse site a few weeks ago and I couldn’t recommend Penny and Strata enough. There wasn’t anything that was too much for Penny, she made the whole experience as stress less as possible. We love the house!

Sophie · 21 August 2020

★★★★★ 1/5

Trustpilot

Wish we went with another builder

Customer service is so poor. We’ve lived on the lavish estate for a year now and the site has been completed for at least 6/7 months & we haven’t even got proper tarmac on the roads, the pavements are not finished so children can’t safely walk on them & there is rubbish, signs and boarders everywhere. Every time we email we get a poor email back & getting no where. WISH we went with a Barratt house instead!

Alexa · 7 January 2023

★★★★★ 5/5

Trustpilot

Strata Homes, Oporto Home Owner

Our experience with Strata so far has been amazing, coming from someone who has previously bought a new build, and had a terrible experience, my confidence in buying a new build was somewhat depleted.However, Strata have been amazing! One thing I have really loved are the email updates and the 'My Account' space. I have also never known a house builder to put on a range of experiences for customers like Strata has been doing. I have recently been to a pumpkin flower arranging workshop and got to meet some of the neighbours, and am now looking forward to a wreath making class - what fantastic ideas to help make introductions and create a sense of community. The finishes and build quality of our house are just on a whole new level, we absolutely love our home! The range of choices for colours/finishes and upgrades/extras were extensive. The layout of our home in particular is one thing that drew us to the Oporto in the first place, there is excellent use of space - and every room is spacious! And of course, the lovely Kayley deserves her own special mention. She has been fantastic throughout our journey from the initial reservation right through to us completing. We were given regular build updates along with photographs of our plot, which was great! Nothing has ever been too much trouble for Kayley, and It wouldn't have been the same experience without her! Thank you, you're the best! :)

Kirsty · 24 October 2022

★★★★★ 5/5

Trustpilot

We had a great experience from…

We had a great experience from beginning to end when buying our house. Tara was our sales office manager to begin with and she did an amazing job. Jess then took over who was equally as good and dealt with any issues promptly and effectively. Thanks very much

Mark · 29 June 2019

★★★★★ 5/5

Trustpilot

Ambience dream home

Our dream home at Ambience has only been made possible by Jess. The work she has put into our purchase to secure our home with all of our choices didn’t just stop once we had paid the deposit.She went above and beyond working with our buyer as well as our solicitor and mortgage advisors to ensure a speedy and worry free process.We have felt totally secure in her hands and can’t wait to collect the keys for our new home in the next fed days.Thanks Jess for all your hard work 🎉🎉

Caroline · 28 June 2019

★★★★★ 1/5

Trustpilot

Don't believe their deadlines for site completion

Strata house build is OK, certainly doesn't have premium finishes despite being marketed as such. And the carpets are about the cheapest you can buy. However, this wouldn't have been an issue was it not for the ever moving deadline on when the site would be finished, and now it's gone quiet. Unfinished roads, no community centre, and the green is largely rubble. This is Elegance estate in Ackworth.

Daniel · 21 September 2023

★★★★★ 5/5

Trustpilot

Staff always very helpful,friendly and…

Staff always very helpful,friendly and happy to help us.Work has always been completed.Jeff is the colleague who has been to our property the most,we are very happy with all his work.

Gemma · 17 November 2022

★★★★★ 1/5

Trustpilot

Kudos development-booklice in our home!

We experienced a long delay with our home on the Kudos site. Kathryn in sales is absolutely amazing and really cares about her customers. Unfortunately the after care experience is not the same professional but caring experience. I’ve seen it already stated many times but once they have your money, they’re just not interested anymore. We finally moved into our home in December 2021 and quickly noticed little flies/bugs in all the rooms. The Strata decorator that was in doing some snagging even commented on them. It took 2 months to have my complaint taken seriously by site, and to be fair to the site managers, they are extremely busy, however it is part of the role within the first 8 weeks. In which time the flies had got worse, we of course had been doing some of our own research and had been trying to eliminate them. These bugs were in our food, our cupboards and on our toilet roll!!! They caused a lot of distress. Strata paid for pest control to visit and we were informed we had BOOK LICE!! He stated that this can be common in new builds that are ‘rushed’ due to the plaster not drying out properly. We endured 2 treatments on our property, weeks apart where we were unable to be in the home and had to pack all of our personal belongings away as we didn’t want them contaminated with chemicals. We have 2 young children, I am a social worker and my partner a teacher. We had to come home from a long and stressful day at work with our 2 young tired boys and clean the house to enable us to cook on a clean surface and get clean bedding out for us all and essentially unpack the contents of our home.It was awful. Pest control also advised dehumidifiers to dry out the walls which we had in our property for over a month, all at the time of the energy crisis and rising electricity costs. This was not what I imagined my dream house to be. You would think Strata would offer an empathetic apology for what we were going through and make an offer of damages in light of breach of contract? Well no, we have received no apology, just £134 for electricity used and a list of reasons why other snags in our home were not completed (at that time) Strata have a way of writing letters/emails that do not directly acknowledge the complaint therefore not taking any responsibility whatsoever. It’s frustrating and unprofessional. At this time (October 2022 Im still awaiting a response to my last email sent to Strata regarding this matter)We were assured after being left for 6 months waiting to move into our home (due to Strata’s legal arguments with the hospital) that our home was ready, had been kept up to whilst empty and we would be looked after, but we just don’t feel like that at all. We have been forced to seek legal advice as Strata just do not respond which is not something we would want to do due to the additional emotional and financial strain but we just feel that a company as successful as Strata should not get away with treating their customers like this, it’s unfair and we feel very hurt by what’s happened. Additionally the pavements on our street are an absolute disgrace. They are a health and safety risk and I am embarrassed to invite people to my home as the street is such a mess. We have raised grates/manhole covers, raised and broken kerbs, uneven surfaces and huge drops from the kerb to the road. Due to the continued lack of care I would not recommend Strata to anyone.

MS · 2 October 2022

★★★★★ 1/5

Trustpilot

shocking

If I could give strata 0 I definitely would. They are an absolute joke of a company and are completely incompetent. On securing my first property I paid the reservation fee and their recommended solicitors fee. I was using a help to buy loan and they promised me that the build would be finished before the loan end date which was march 2023. They then pushed the build date back twice which means I can no longer use the loan and now can not afford the property. Do not trust what they say and what the try and sell you as they are lying. Their recommended solicitors still owe me 175 pounds and their 2 sales women have not answered my emails regarding this matter, feel like I am being fobbed off and this issue is all down to Strata. AVOID

Chris · 13 September 2022

★★★★★ 5/5

Trustpilot

Embrace by Strata was a God-sent!

Embrace by Strata was a God-sent! We were looking for a house in Nottingham, and suddenly a really affordable new-built house reservation opened up. From the get-go, Zoe, our experience manager has been amazing. Our reservation, choices, and site visits were all seamless and on time. We are extremely happy with our house! We had amazing incentives put in our house and the deals were great. We have now moved in our new house for 4 months, Greg, the project manager has ensured any small things here and there are all taken care of. Me and my husband feel so lucky to have found Strata. This is our first house but Strata has made the process so much easier. I would happily recommend Strata to my friends and family.

Nina · 11 September 2022

★★★★★ 1/5

Trustpilot

Strata think it’s acceptable glass doors just explode entirely on their own 3 years after the house was built….

If I could rate a 0, I would! Customer service have zero customer service skills and don’t want to help at all, just fob you off at every opportunity and say it’s not their fault. Wouldn’t bother buying with Strata unless you want to have to replace your own windows and doors less than 3 years into owning a new build property. We moved into our Strata property at the end of April last year. We raised several snags within the warranty period that were supposedly fixed and sorted. One of the snags in question was that our patio doors were far too heavy for the width of the opening causing them to drop and not able to be opened. Strata sent Ford windows out to ‘fix’ the issue. They did this by removing the inner lining of the frame and wedging packing pieces between the glass and the frame. I raised concerns with them about them doing this at the time and it putting pressure on the glass instead of them just adjusting the doors at the hinges. But Ford windows only take instruction from Strata and not the customer so no notice was taken. Literally weeks after Ford windows came to ‘fix’ the doors they dropped again and have been unable to be used as doors since. Literally no point in having them, as we can’t open or close them. But because the warranty was up, even though this was raised in warranty as an issue Strata didn’t want to know. Fast forward to yesterday afternoon, when I was sitting at the dining table and jumped up when I can only describe as what sounded like a bomb went off. The interior glass panel to one of the patio doors quite literally exploded, due to the packing pieces putting too much pressure on the glass and causing it to shatter entirely. Nothing has touched the doors and they have not been used since last year. I emailed our customer service advisor for the area only to be told that ‘whilst they understand the concerns raised and the rational to my conclusion of what should be completed’ they will do nothing about it. So Strata believe it’s acceptable to send subcontractors out on their behalf to undertake shoddy ‘fixes’ and when something like this happens it’s nothing to do with them and they wash their hands of it as we are now out of warranty. Even though the glass would never have exploded without their subcontractors undertaken the remedial works in the first place!! The doors are 3 years old, they cannot be used as doors and are not fit for purpose and now they are dangerous and unsafe, but Strata couldn’t care less as they’ve had their money and moved on. They think it’s acceptable that glass should just explode entirely on its own, when I was sat nearby with my dogs. There are glass fragments that have exploded from it on the floor, that should be held in by the coating on the glass but which has clearly also failed. But that’s OK, as it’s not dangerous or unsafe or their fault at all.Honestly save any aggro and buy a decent non-new build property. Unless you want to buy a brand new house and brand new doors and windows to go with it….

B.Riley · 8 September 2022

★★★★★ 5/5

Trustpilot

Good experience

No major difficulties with Desire in Leeds, large size ,well-made houses at an affordable price for the quality and area, communicative customer service (no problems from start to finish) ,we are happy in our new home :-)

Cristi · 14 February 2026

★★★★★ 1/5

Trustpilot

awful

Reserved a house and chose our options. House was delayed by 2 months. No move in date given until 4 weeks before move in date which happened to be end of financial year and then pressure applied to complete. House was rushed and not signed off by Nhbc until the day of completion but house was still not finished. Lied to and told we had no choice but to complete. House was built to wrong options specification, tried to overcharge. Lied to and told that the house was built to the options we chose. Workmanship is awful, paint work full of drips. Tiles crooked, gaps everywhere, leaky windows and doors, leaks , crooked windows and door frames etc, nails sticking out of beams and banister. independent inspector found over 350 faults including roof not being secure properly to gable ends. Rectification works are slow and of poor quality, workman cause damage, paint on wallpaper and carpets. Repairs are mainly bodge jobs. Poor organisation and management My experience has not been good at all. Has been a total battle ever since signing on the dotted line.

Customer · 7 September 2018

★★★★★ 5/5

Trustpilot

Jeff - Amazing Service!!

Jeff came out to us this morning, and what an amazing service we got! Not only did he sort what he came out for he also noticed a few other snags and got them sorted there and then for us, honestly an amazing service and such a friendly guy! Thank you again to you Jeff, you were brilliant!🥰

Ashton · 25 July 2025