Strata Leeds reviews

★★★★★ 4/5

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Strata Lavish

We purchased a Strata home on the Lavish development in July 2020 which completed in June 2021.From the beginning we fell in love with the show homes and house layout. Our sales experience was overall positive including our use of the assisted sales scheme for the sale of our old house which went very smoothly. We received regular communication regarding house progress and although our build was delayed by a few months we felt that Strata did everything possible to get our purchase completed before the Government’s stamp duty holiday came to an end. We were however made a couple of promises by the sales office that did not turn out to be correct e.g. triple glazed windows which was disappointing. We were satisfied with personalisation options available although would have preferred that options available to other sites were also available to us, for example premium bathroom upgrades like walk in showers. We also felt that some options could be made available relatively easily that would have made a big difference to us now that we’ve moved in e.g. fitted hand towel rails and toilet roll holders in bathrooms, a kitchen island/breakfast bar and an internal door through to the garage. Our house is beautiful and was finished to a high standard with very few snagging issues. Those we have had have largely been cosmetic and sorted quickly by Rachel. We echo other reviewers’ positive thoughts regarding Barry the maintenance engineer who visited our plot for 2 days to sort all the minor cosmetic issues without petty arguments about the width of cracks in walls. Considering how happy we were with 2 days of his time to fix the majority of our snagging list, we feel that Strata should offer this as standard as it would save a lot of emailing back and forth with customer care. Some snags took longer to resolve e.g. scratched windows and civil engineering related issues.We have lived here 18 months and the street lighting, paths and roads remain unfinished. Significant concerns have been raised by residents regarding this and within a couple of days Strata had arranged for the site to be tidied and within a week we had been informed that completion works will be commencing next week. We are thankful that this is now happening although it is a shame that it took so many complaints to get things moving. Better communication regarding the reasoning for delays and expected timing for works would have been appreciated. Overall we are really pleased with our home and would purchase another Strata property.

Luke · 15 January 2023

★★★★★ 1/5

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Poor Build Property’s

Belong- poor build properties, nothing but problems when we moved in, we had many so called tradesman out to carry out repairs and 90% of the time they had to be done again.. ceilings throughout the property creak when walked on above or when a tap is used. Strata kept coming to our property screwing up the ceilings, screwing down the floorboards on numerous visits when it was clear to see it’s needs resilient bars fitting…. skip on 18 months and the creaking has come back, when approaching Strata they advise it’s nothing to do with them as the 2 years has passed, so basically bodge everything and then let the NHBCC deal with it. I do not recommend Strata to anyone- We are currently speaking with Solicitors about the issue with our ceilings making an awful cracking sound. Let’s not let these cowboys sell anyone else a nightmare !

Paul · 14 January 2023

★★★★★ 1/5

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Shocking company!

Still waiting for works to be completed on our house 3 years later. The state of the development is a joke at this point too. The streets are left unfinished with huge potholes and to make matters worse, we are now paying a monthly fee that is about 8x more than what we were told it would be. The fee would t be so bad if they actually finished the green areas we are paying to maintain!! By far the worst experience I have ever had buying a new build!! I would recommend everyone stay well clear of these cowboys!

Matt · 13 January 2023

★★★★★ 1/5

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Lavish Micklefield - Response to your response

I've had to give a second review as it seems its the only way to get a response. Please can I have a copy of your action plan to finish the site with expected dates rather than a "as soon as possible" as this is the case for over 2 years. When will the rubble be removed?What measures are you putting in place to alleviate the health and safety concerns?What checks need to be carried out ready for the final resurfacing and why haven't these been done already?What are you doing about the snags I/We have outstanding still?What are you doing about the maintenance fees we are having to pay on an incomplete site?I look forward to your swift response.Many ThanksDanielle

Danielle · 9 January 2023

★★★★★ 1/5

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KUDOS! Sold a dream. Living nightmare

This development is an embarrassment! Before purchasing our home over 3 years ago, we were taken through the CGI, told the roads would be done at the end of Phase 1. This, like everything else that Strata tell you, are LIES!! You look at other developers, redrow, Barratt, even PERSIMMON and they have actual roads and paths. Our roads and paths are dangerous, damage cars and look a mess. Friends and family are always shocked that we still don’t have a proper road and it’s put those who considered buying on here off. I won’t even get in to our snags that are still outstanding!!!Sort it out Strata!!! Andrew Weaver, you ought to be ashamed of yourself and your company for taking our money and delivering substandard properties and streets!!

Trace · 8 January 2023

★★★★★ 5/5

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Big shout out to Chelsea and Matty

Big shout out to Chelsea and Matty.

Calvin · 3 October 2025

★★★★★ 1/5

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LAVISH DEVELOPMENT MICKLEFIELD

LAVISH DEVELOPMENT MICKLEFIELDThe buying process was great and we were sold the dream but as soon as Strata had our money their customer service went down the pan. I have had to fight and nag constantly to get any snags fixed and we are over 2 years in and still have snags outstanding with no end date in sight. The snags that have been completed took several attempts due to poor and unprofessional workmanship, some of which have created arguments between workmen whilst in my home infront of myself and my child and others have caused more issues and damage. The building works on the estate have been completed for some time but the paths and roads are a disgrace! I have to go on the road with my son as the paths are either blocked off by railings and holes or piles of builders rubble that has been left behind making it incredibly unsafe. The roads have potholes and drains sticking up all over the place which is damaging to our cars. The drains are above road level so pointless and even if they could take in the excess water they are full of builders rubbish and mud and are blocked. We are also being made to pay for maintainance of a site which isn’t completed and is a total mess. All of the above has been raised with strata customer care in many ways and many times but they don’t care at all and just send a generic non response back. We do love our house itself but the issues we have had and are having just spoil it

Danielle · 7 January 2023

★★★★★ 5/5

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Strata Barry and Mally

Barry and Mally were absolutely brilliant!They came to my home on Tuesday to repair some snags.They were courteous, friendly, efficient and effective.The snags were completed to a high standard and tidily.

John · 9 February 2023

★★★★★ 1/5

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Lavish Micklefield

We live on the Lavish development and it’s a total mess! The development has been completed for close to a year now and our roads and pavements are still unfinished. It’s a total health and safety hazard. I should be able to allow my daughter to play outside & ride her bike but it’s unsafe due to the state of the roads and paths. I’m beyond shocked at the money strata have earned from this development yet they can’t be bothered to see it through to completion. Once the moneys in their pocket they don’t seem to care. It’s a total eye sore & I am beginning to regret buying a strata property due to all the snags and issues we’ve had and obviously the roads and paths are just making it all worse.

Abi · 7 January 2023

★★★★★ 1/5

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Still a building site 19 months after moving in!!

Lived in our dream home for 19 months now, and despite all houses now being occupied for at least 12 months, the development is an absolute dump. Builders rubble left at ends of the road for months on end, metal temporary fencing that has fallen down, plastic temporary barriers all over the pavement, street lamps not working, blocked drains, roads yet to be tarmacced, pavements unsafe to name some of the many issues.Customer care is a complete joke, false promises given. Outstanding snags 19 months after moving in. Paying maintenance for a completely unsafe and hazardous health and safety risk site!! Seems other strata developments are also left with the same issues years after moving in.Think twice about spending your money with strata!! STRATA LAVISH MICKLEFIELD

Stef · 7 January 2023

★★★★★ 1/5

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Kudos - Terrible Development Part 2

Thank you for your reply on my previous post regarding roads and pavements and that you are working HARD to resolve. Until this is resolved will you be covering the cost of repairs to cars, I have already had to have my bushes and ball joint replaced on a 3 year old car which should not have happened until at least 100k miles, fortunately this was covered under warranty but if I was to tell them about the road I have to drive down daily this would not have been covered, therefore if this is to happen again will you be covering the £1,000+ bill?In addition to this I have been on a further walk around the development and have noticed that lamp post have been installed with no lights on areas where pavements have been half completed, do we have a date of when these will be completed?You had previously advised that all site traffic were to use the entrance to the site which has just opened? Traffic for the site is still going through the completed plots, still at speed even following the accident in which they ran over a dog due to the speed they were travelling. Fork lift operators still travelling at speeds down the road whilst smoking and operating the vehicle with one hand.Areas left with poor fencing and materials for weeks at an end where work has been completed!What I can say is that where any issues regarding the property have been resolved efficiently its a shame that everything else results in a poor experience.

JP · 5 January 2023

★★★★★ 5/5

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Very happy with Strata ! :)

Hi, We got our Strata house at the end of October and we are very impressed with the build quality.The rooms are huge compared to any other new build at this price point and the quality of all the materials is great. We did get some upgrades inside but still everything is looking great.We had no issues in two months since we moved in . Also, Shareen and Ali have been a massive help with the entire process. Very professional and friendly .

Andrei · 29 December 2022

★★★★★ 5/5

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We recently purchased a strata home on…

We recently purchased a strata home on the verve at castleford and all the process went very smoothly thanks to Shireen who was on the ball all the time and helped us every step of the way We are loving our new home

Mrs · 28 June 2021

★★★★★ 5/5

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Great aftercare engineers

Jeff is a great asset to Strata. Professional throughout, Skilled in many areas and goes beyond making sure the job is just done, but done to a amazing standard.

Chris · 4 April 2023

★★★★★ 5/5

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temptation Burton

We have been so lucky to have bought our dream home from strata. Zoe was very helpful from the start to completion of sales and Greg has been amazing for the after care little problems. We have been so lucky to have found our prefect hime with Strata.

Priya · 8 March 2020

★★★★★ 5/5

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Rhythm - pontefract

I’m not the review type but the service we’ve had from strata absolutely deserves one. We originally reserved a home with noble which was basically a disaster start to finish, we pulled out as soon as we saw the strata show home and met Kayley. The information, quality of the build and the finish inside is unbelievable from strata. The optional extras are really reasonable too and I’d encourage anyone to get as many of these as their budget allows like we did. Our sales progressor was Shannon, again, unbelievable!!! She was 100000 times more helpful than my estate agent, on the ball, knowledgeable, organised and just absolutely lovely. We completed on 9/12 and have still spoken to kayley and Ali who gave us the home demo. Both have been fantastic, helpful and again lovely. I appreciate they’re ‘only doing their job’ but they genuinely take pride in their service, actually care and go above and beyond. The appliances included are modern and of a high standard which is more than I expected too. So far we’ve found nothing at all to snag, the odd touch up of paint and that’s about it. My last home was from keepmoat and believe me strata have left them in the dust. Thanks so much to everyone at rhythm for outstanding service, I’m certain that if I ever brave a house move again it will be another strata home!

Lyndsay · 17 December 2022

★★★★★ 4/5

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The engineer from Strata

The engineer from Strata addressed the snagging list for my property today. Most items were resolved, though a couple of them require follow-up action. Dave Innes demonstrated great professionalism in managing the process. Much appreciated, Dave.

Herman · 16 March 2026

★★★★★ 5/5

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Davy Clark - so helpful!

Davy Clark (strata engineer) was so helpful. We had a problem with our boiler and radiators and being a first time home owner I wasn’t sure on how to fix it. He came around, fixed all the issues we were facing and showed me what to do for next time if there was a problem. He was amazing and a great asset to Strata.

Eve · 19 February 2024

★★★★★ 1/5

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A theme with Dishforth Strata Esteem

Strata management need to look into this and help. It’s more like ‘after don’t care’. We have all had at least 4 pages of snagging that is still ongoing. All the houses have 7kw EV chargers fitted with 16amp cable and circuit breaker so is effectively a 3.5kw charger! The gardens have no drainage and I’ve been here a year. I still have drafts coming through the front door and it’s freezing. These are B energy efficient homes! The worst thing is the responses. We have to wait ages for an email response, then weeks or months for an appointment visit. Following a visit there is an email response arguing that they don’t see any issues. Its very stressful of what should be a good experience buying a new home.

Sonia · 7 December 2022

★★★★★ 5/5

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A workman who cares

Such awareness of someone coming into our home to rectify things left in a shoddy manner by the builders. Barry took real care of our home. He was helpful and took time to make a good job that we and he could be proud of. We no longer have a badly fitting door or holes and bumps in our ceilings. Thanks so much.

Jack · 6 March 2024

★★★★★ 1/5

Trustpilot

always a cover up from them

So much for working together with my warranty provider you would not issue cctv footage of the drains that you completed which is obvious now why you would not provide it as it was a workmanship issue that has caused the problem as shown on the CCTV footage that has been carried out again by my warranty provider which has allowed rats into my home this has caused a lot of distress and unnecessary upset for my family would not recommend strata at all anyone who has any issues go to NHBC as Strata cover things up!!! Darren not helpful at all and I received emails stating Strata will not do anything regarding this as it is not workmanship issue but it obviously is If you want a dream home do not use these as once they have your money they are not bothered!!!

Nichola · 27 November 2022

★★★★★ 5/5

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melissa is fantastic

Having Melissa as our customers experience manager has made our dream of owning our first home a dream come true . We initially made a reservation for a plot at the Lavish Micklefield site whilst waiting for price release. Contacted her after receiving an email from her introducing herself as our new experience manager to check if there was any update on the price release, she sent us a list of the guide price and we thought our dreams of buying our own family home was not going to be a reality as we were given a different figure at reservation. Melissa informed me that she will check on other sites to see if an Oporto which we wanted was available at our affordable price as location has a big impact on house prices within different developments.Melissa went out of her way to meet me at the attitude site as few plots were still available with already released prices and also had a show room to view. She contacted RSC to check our affordability,at the end of my appointment a full reservation was made. Making our choices wasn’t as difficult as we thought as she gave us her opinions which helped in making our choices and adding a few upgrades to our home . She is very professional at her job, friendly , has excellent communication skills in updating us about our plot , we always feel very reassured in calling her over the phone whenever we had any questions as she always has answers to it all. She is such a great team player within the Strata team. We look forward to completion and are counting down to moving in hopefully in March/April 2020. Zainab and Olasunkanmi

Zainab · 7 November 2019

★★★★★ 5/5

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Shane, Les & Ryan

I had Shane, Les and Ryan round to deal with a replacement shower tray. Not only did they do a great job but they also identified a potential issue which substantially increased the job and tackled that as well. The guys were quick to bring me up to speed and explain the issue and its potential impact, they set out what was required and the added time to the job. All 3 guys were personable and very professional, I was really impressed with their knowledge and commitment to doing an excellent job!

Itee · 20 November 2022

★★★★★ 5/5

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A very big Thank you to all the Strata…

A very big Thank you to all the Strata Team from sales / Px managers who were nothing but accommodating & helpful throughout the process . A big Thank you to Melissa at Lavish who has been nothing but amazing as an all rounder .

Imad · 22 October 2020