Strata Leeds reviews

★★★★★ 1/5

Trustpilot

Strata post sales incentives shockingly bad : Turf

I have waited 6 months for garden turf which was one of my Strata incentives. Today I returned home to see they had finally laid the turf only to find that they have neither rotated the land, flattened or added top soil. It is so uneven because of the huge clumps of mud underneath that it is actually a health and safety issue in terms of walking on it. It is absolutely appalling! My daughter has also had a trip to A&E after hurting her leg on some barriers that have been left behind and on top of that they have left a panel off the fence after adding a land drain which means my dog keeps trying to attack the neighbours dog. The back garden is an absolute disaster area! Do not accept the turf as an incentive as they have no intention of doing this properly. I have stated multiple times to the site manager that I had concerns over the front garden turf in terms of how uneven it was. If someone breaks their ankle on this who is responsible? Absolutely appalling behaviour from a company whose strapline is ‘Homes that make the heart beat faster’. Your strapline should be changed to ‘Homes where you break your ankles’. Very, very disappointed!

Ms · 25 May 2023

★★★★★ 1/5

Trustpilot

The dream soon becomes a nightmare…

So, Strata are very good at selling you the dream. The initial buying process was amazing, but in honesty that is where it ends and you soon get a nightmare. As their recent marketing adverts says ‘Homes that make your heart beat faster’, well that is certainly true but not in a good way. We are now over 3.5 years into owning our Strata home and we still have a big list of outstanding snags and are still struggling with engagement and action from Strata. We have honestly wasted so much of our time and effort on this and to be honest I think this is what Strata want, so that you just give up. We had an independent snagging inspection done and they are still disputing this, which also includes some fire safety issue. The estate looks a complete and utter mess since they removed the sales office and sold all the houses, as no maintenance works have been undertake, and construction debris left onsite. Works to the drains, roads and pavements are having to be redone multiple times due to not meeting the relevant standards. Again, trying to get any engagement from Strata is such hard work. Where you do get a response it is contradictory and just doesn’t make sense. Their CEO and MD can’t even be bothered to acknowledge emails and I suspect that if they hadn’t have sold all the houses, or removed the sales office, it would be very different story. Honestly, anyone looking to buying a Strata home please do your research and chat with other owners and look them up on social media. For those of you in the process of buying a Strata home the best investment you could make is in a professional snagging survey. We just live in hope that all our issues are resolved prior to our 4 year anniversary, though we aren’t holding our breath.

Kev · 25 May 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Sheereen was friendly and helpful throughout the buying process. Sheereen kept me informed and checked in with me frequently to see how things were progressing. Sheereen was available to ask questions and would always answer them promptly. Very knowledgeable- would recommend.

Laura · 4 July 2022

★★★★★ 5/5

Trustpilot

Efficient fixing of snags

We bought a Strata property over a year ago and had an issue with the ensuite bathroom shower which meant all the floor tiling had to be replaced. The strata team were quick and efficient at sorting the problem and kept us informed the whole way through. Particularly the tilers Jeff and Shane who also noticed a few other snags around the house and fixed them for us while they were there (door hinge coming loose and ordered us new cupboard handles which had gone rusty).

Flora · 24 May 2023

★★★★★ 1/5

Trustpilot

Windows broken a year on!

Currently a tenant on strata’s verve development in Castleford, we have been in the house nearly a year and after multiple visits from the window company and strata they are still not fixed, strata ignore problems hoping they will go away the amount of days we have had to take off for measurements etc and nothing happens they just keep coming out to measure to try appease you! As it happens a family member owns the house I rent otherwise we would have moved out. I will never buy a new build after this experience! Can I just say it took 4 visits for our guttering to stop leaking on the house amongst other things so please avoid strata because the contractors are a representation of the house building company they just don’t care

Paige · 24 May 2023

★★★★★ 5/5

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Simon is a credit to strata

Simon is a credit to strata. So helpful and polite. Great worker

Rikki · 23 September 2025

★★★★★ 5/5

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Helping to make the journey less stressful, every step of the way ✨️

My strata journey has been made all the easier with the endless support of Sheereen and Ali. Every question no matter how daft has been met with patience and respect. I first enquired about Strata 18 months ago and when I went back again in Jan this year, Sheereen remembered me. Every customer is important to them.Sheereen and the assisted selling team helped me sell my property quickly, keeping me informed every step of the way, and because of this, I was able to get my first choice of plot. I moved in 6 days ago and on the third day, within 2 hours of passing my minor snagging list to Ali, 2 trades were knocking on the door to put things right. All the trades have done a first class job on the snags so far. The property was sparkle cleaned ready to move in to and the grass was cut and garden weeded. It all looked lovely. Sheereen and Ali have kept in constant contact with me since moving in, their customer service is second to none. All new builds are bound to have snags and the Strata team react quickly and positively to put things right. I would recommend getting a professional snagging company in to snag when you first move in. Moving home can be Stressful but everyone on the Strata team has helped to make the journey easier. They are all helpful and easily contactable, always getting back to you when they say they will. I cant find fault with any of the team. There are too many on the team to name each individually but they have all worked hard to help me move into my new home 🏡

Tina · 18 May 2023

★★★★★ 5/5

Trustpilot

Barry's service

Barry came round and fixed what was required in the house, he was on time, polite, helpful, did a good job and was really nice. Thanks Barry appreciate you caring about your customers.

Keith · 13 April 2023

★★★★★ 1/5

Trustpilot

Customer service is shocking

Customer service is shocking. I messaged many times via email and couldn’t get a response.

Ellen · 17 January 2026

★★★★★ 5/5

Trustpilot

Good

Good, clean job, Jeff was very detailed

Akinbinu · 5 November 2025

★★★★★ 4/5

Trustpilot

360 Chesterfield

We were very impressed with Charlotte at 360 Chesterfield. Whilst our purchase did not work out, Charlotte was nothing but fabulous from start to finish. Her prompt replies to calls snd emails and outstanding caring nature to clients is highly commendable. A credit to the company.

Catherine · 26 August 2021

★★★★★ 1/5

Trustpilot

A lack of compassion with a Safeguarding issue

We bought a Strata property in 2018 for my elderly father to live in. Yesterday afternoon around 5pm he phoned in a distressed state saying the kitchen/diner was flooded. He tried to turn to stopcock off which didn't stop the water resulting in a neighbour having to turn the water supply off in the street. He rallied around his neighbours who all attempted to sweep and Vax the water out of the property. Unfortunately the laminate that Strata originally fitted was ruined.We live in Aberdeenshire so obviously couldn't help other than to phone Strata. We spoke to their 'Safeguarding' department as the customer services department close at 4.45pm. They took the details, told us they couldn't help but would pass the details on to the customer care team in the morning.I phoned the customer care team first thing in the morning to be told the same they would pass to the customer care team. By 10am nobody had called us back. I called again and was told the customer care team were not available by phone today. My husband said "I bet Sales are available" sure enough they were, they answered straight away. One young lady told me she would run down to the 'apparently closed' customer service team and returned with a number to call. We called the number and it was unavailable it simply cut me off. I tried sales again and the lady told me she would try her best to get someone to call me. Shortly after customer care did call me to tell me as the property was 5 years old it was out of warranty and they couldn't help my 75 year old dad I would need to get my own plumber.Fortunately we did find a local plumber able to help he was there by lunchtime. He was shocked at what he found, the poor workmanship that had caused the problem, but also surprised that the problem hadn't materialised before now.The plumber is going to send me a report of his findings. He was extremely shocked, that parts were fitted incorrectly hence the problem my dad has experienced.I appreciate that things do go wrong, I really do but the lack of compassion towards an elderly man which clearly was a Safeguarding issue. The workmanship was disgraceful, this is clearly Strata's fault. I look forward to hearing their comments as to how they justify the poor workmanship and how they justify not helping a vulnerable 75 year old man.

A · 26 April 2023

★★★★★ 5/5

Trustpilot

Satisfied

The Experience Manager is friendly and with detailed presentations.

Natalie · 9 September 2024

★★★★★ 1/5

Trustpilot

If you want Shrek's Swamp in the back garden then buy from Strata Homes

Our back garden has been some what a sore subject. Poor ground preparation before the turf went down caused a roller coaster experience when walking on the lawn. Even the big dipper doesn't come close to what we were left with in our back garden. Not only this but we have found a number of 'artefacts' that builders have kindly berried in our garden. Bricks (even though our house is stone), metal rods, nails, screws, vice grips, a gas canister, gloves and nail strips for a nail gun are my favorite finds to date. We have dogs, these metal rods were sticking out of the lawn, they could have been impaled and severely injured or even killed! It's almost like they've fly tipped all of the crap they couldn't get rid of and laid turf over it... when it rains more crap and junk rises from the dead and rear's it's head out of the clay very much to our surprise. Array's of plastic bags and tarpolin too. Our garden horrors don't end there though, they built a retaining wall in the wrong place, which means that there is a gap under the fence - big enough for a dog to escape ... we have 2, which have now escaped a number of times! We have not been left with a safe and secure garden. Strata have kindly ignored this aspect in particular in our complaint letter though - probably because their work doesn't match the drawings in our reservation manual... To top it off, the turf has been laid on masses of clay, no sand or top soil in sight. The garden hasn't been prepared to any standards at all. It's going to cost us thousands to rectify our clay ridden garden. Nothing is ever going to drain or grow in there as it stands. We would have never bought the house if we had known how much work was going to be required to make our garden safe and usable. Absolutely diabolical. I have had a new build previously and thought I had a bad experience before, turns out Strata Homes make Harron Homes look like the market leaders!

Kirsty · 17 April 2023

★★★★★ 1/5

Trustpilot

Avoid strata homes

Going forward it appears noone can get to the bottom of our drafty window vents I'm putting it down to cheap vents not fit for purpose you sent people out to fit new vents but the house is so cold now iv had to take them all off and tape our windows up, how is this acceptable some people on out estate don't have window vents??? While we're having a rant our turf has been removed and revealed that the soil is actually 99% clay and no water drains. Is this some kind of joke. Its like noone takes the time to think about these things and the houses are thrown together by a bunch of cowboys that don't care.... we still have no roof ventilation and looking at some of the other roofs on the estate quite a few other houses don't either 🤔 I feel like the house needs demolishing and building by a professional company.

Jordan · 16 April 2023

★★★★★ 5/5

Trustpilot

We are purchasing a Seville at the…

We are purchasing a Seville at the Anthem site and have received the best customer service experience from Jen. She’s approachable, knowledgable in her field and has gone over and above to assist us from the moment we walked through the door and through our reservation and purchase of the plot. We actually met her at another site whilst having a look around and she helped us gather some information on the typical Strata house styles. We hoped that she would be working on the Anthem site, we are happy to find out she was! It’s been a pleasurable experience so far and we can’t wait to move in this summer.

Tilly · 15 April 2023

★★★★★ 1/5

Trustpilot

EVERYTHING is hard work...

One of a very extensive snag list from... just makes me laugh otherwise I'd cry... something so small and they can't even get that right. We're missing a cap end to our kitchen radiator which was reported as 'missing cap end' with an image to show exactly what was missing. We were sent some random radiator pieces through the post with no explanation as to what these were or who was going to fit them. So just assumed we had to fit these ourselves... turns out that the wrong piece had been sent to us. Communication is poor to say the least. Not sure how much more precise I could have been and still have been sent the wrong thing. So much messing about, it's always me that has to chase everything. I feel like I work part time at Strata I spend that much time chasing things up. I've written an extensive complaint and the response to this element was that my 'missing cap end has been posted' to me. Clearly not a true fact at all. I may as well buy my own at this rate and fit it myself, at least that way I'll know it's the right piece, and done correctly. Absolute shambles and one of a loooong list of frustrations that only seem to get worse.

Kirsty · 14 April 2023

★★★★★ 1/5

Trustpilot

Our back door has broken for the 2nd…

Our back door has broken for the 2nd time and we cannot physically open this door from the inside making us in real danger should a fire break out in the night blocking the front door. When I called Strata to sort this they claimed this was not their problem and I should contact an independent contractor even though this is a Strata installed door. This is just one of many issues we have had with strata over the time we have lived in our house. Please look to other builders when buying your home.(In response to your reply ‘ Strata offers a 10-year guarantee on doors and windows’ is what we were told when we agreed to purchase only 2 years ago! Happy to send the email from your office if you need proof. Very poor customer satisfaction and this is just one of the many issues we have faced

Matt · 12 April 2023

★★★★★ 5/5

Trustpilot

First time buyer

First time buyer and had a brilliant experience with Strata, lovely house and had good customer service. Penny and Wayne at Elegance 2 have been fantastic, really look after you and nothing is too much trouble for them. House is a nice layout and lovely variety to pick from for your interior choices.

Jessica · 19 May 2019

★★★★★ 1/5

Trustpilot

Where to begin

Where to begin ! Alot of the positive reviews you will find are mainly pre sales rather than after move in date. The house as a whole we love. We love where it is and the design but the finish and snags have been horrendous. We paid for full tiling in our bathrooms and they arent flush . We paid for spotlights and non of them sit in the ceiling flush . We moved in and had no ventilation tile for 5 months , werent even informed that we didnt have one . The walls and ceilings are terrible ! Can see where they all join together . First night in our home all our drains were clogged with building materials . Our garden being the worst . We paid for our turf and even after 6 months the ground is soft and bumpy its a mess . A technician came out to see us to test the soil etc spent a long period of time telling us we have a major drainage issue and that its an expensive fix . He actually advised us to fight strata and take action if they refused to fix it . Naturally they fobbed us off so when we requested to report , took days for them to send and the report itself had clearly been falsified as it said the opposite to what the technician advised us ! Our neighbours have had even worse issues than us digging up rubble and gloves or water pouring through the roof . We posted about our issues on our group FB page and seems the whole estate have experienced the same . Our garden is the biggest on the estate so will cost us a fortune to fix despite already paying strata to do it . Every time we need a snag fixing we dont even report certain things now as the teams create jobs after being here or damage our furniture /house in some form or another . We have even had small things like radiator caps stolen for other houses I assume , when raised , we got ignored. Its a constant chasing battle . When they do book in people to come they then totally forget who they have sent or what work is outstanding. Shambles of a company. We have been lied to throughout the process and have now had to source our own work men and legal representatives to get unbiased reports rather than their BS . Love our house but expect we have a long road ahead of us . Avoid new builds all together if you can

Charlotte · 6 April 2023

★★★★★ 1/5

Trustpilot

We are a year into living on 360 in…

We are a year into living on 360 in Chesterfield. We have windows that haven’t shut since being reported in September, external doors which are letting in cold air through the seal (reported in November, hoping an engineer comes out first week of January), a balcony which leaks during heavy rain into the dining room / kitchen leaving water marks on the ceiling (when this first happened we were told that it was a once in a lifetime event), chipped bricks which were noted as requiring replacement during May (7 months ago). In addition, we had the metal trim on the balcony replaced (our 4 year old niece cut her hands on initial trim installed) however the contractor has chipped one of the glass panels when installing the new trim. Lastly, the road through the estate is still being surfaced even though the last house was completed in June. We did not anticipate this when we moved into the property. Initially the aftercare was very good however it is taking months to rectify issues.

Craig · 4 April 2023

★★★★★ 5/5

Trustpilot

Thanks Mally from ONM joinery

Just wanted to say thankyou to Mally from ONM joinery who has just completed 2 jobs today at my house on behalf of Strata ! He has installed insulation in the loft that was missed and sorted out the knocking pipe whenever water was turned on ! What a great guy , super professional , very clean worker and friendly ! Top job Mally every time he’s been here he gets it sorted ✔️ first time ! Use him more strata he’s an asset !

Peter · 3 April 2023

★★★★★ 5/5

Trustpilot

We have been having ongoing noise…

We have been having ongoing noise issues with our refrigerator. Malc Tall was in earlier this morning to make adjustments that eliminated our problem. Malc was very kind and professional .

Mr · 2 May 2023

★★★★★ 5/5

Trustpilot

Myself and my husband are looking for a…

Myself and my husband are looking for a new home and visited the Esteem Strata site today. We found Olivia very helpful and knowledgeable nothing was to much trouble. We did not feel rushed and came away with all questions answered. Thank you Olivia.Garry & Amanda.

Garry · 19 June 2021