Strata Leeds reviews

★★★★★ 1/5

Trustpilot

A year on since my last review...

A year on since my last review and absolutely nothing has changed and the site has become worse. I now have a large storage compound on my doorstep, I can't even park outside my own house! Bear in mind my house was built in 2019, it's now 2023!! loud workers outside my house at 7:30 every morning including weekends, swearing, shouting, driving around in diggers whilst on mobile phones and wearing no PPE, blocking our road with abandoned machinery and making a complete mess of our streets. Strata are an absolute discrgrace and vile organisation, I would be embarrassed to work for them. Zero respect for any of the residents, and still no communication from them what so ever!!

Dan · 31 July 2023

★★★★★ 1/5

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Poor Ackworth site.

We have been on the Ackworth site for 10 years now and have had to put up with lorries and damage due to these on the roads, now strata think they can just leave the site what the call finished with poor drainage, rubbish roads, illegal height kerbs and an unfinished community centre. Come back and finish the work you have started before moving on to make more money from unsuspecting people like us in Ackworth. Very poor.

Stephen · 20 September 2023

★★★★★ 4/5

Trustpilot

Great Experience

Your sales or customer experience staff - Natalie Wild has a good sense of humor with courtesy and very proactive in everything she does to ensure irresistible purchase of this particular property. Great works from her.A bit disappointed though that we could not upgrade for wardrobes, kitchen and flooring preferences. This was tied to the fact that upgrade period had reached cut off point.Also, wrong hob was installed for us as against what's on contract but Strata have agreed to have this change to the right one. This is great.Overall, we really love the Rosas 4 bedroom property. It's beautiful, lovely and magnificent in design. Would have been a top notch acquisition especially if Strata were flexible enough to allow kitchen and wardrobes upgrades notwithstanding the stage at which we entered into the contract. This I mentioned not as a condemnation but for future consideration and customers' full satisfaction. Mind you this is a second property we purchased from Strata, and we really do like the quality of your build.Thank you.Akinyemi

AKINYEMI · 21 July 2023

★★★★★ 5/5

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Jeff was friendly and went over and…

Jeff was friendly and went over and above on the work. Didn’t just fix the door with the issue but checked all other doors and adjusted/ aligned them.

Samuel · 31 October 2023

★★★★★ 1/5

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I purchased a house on the Esteem…

I purchased a house on the Esteem development in Dishforth - Our DREAM family home which cost over £700K and feel like I have been ghosted. We are not much further forward since we moved in on 31st March 2022 but positively had a visit from customer care 3 weeks ago but still no report.We had no drive when we moved in, live wires and a list that hasnt really diminished... things are at a stand still. Yours Darren at 12 Baynes Drive/. (Picture ATTACHED is move in day!)

Darren · 20 July 2023

★★★★★ 5/5

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Toilet Ceiling Repairs

After our recent popped hot water pipe in the ceiling of the downstairs toilet, after a period of time for drying out, today we were visited by Jeff and Malc “The A Team” to repair the mess in the plasterboard ceiling left by the plumber looking for the burst joint.The two carried out an A-One job to cut out squarely the damaged plasterboard and replace and skim the new board to a very excellent standard. Throughout both were a pleasure to deal with and worked very well together. The standard of protection of fittings before the job and the standard of cleaning up after left the place spotless.I would have no hesitation in recommending these two for any future repairs.Well done to both.

Mr · 19 July 2023

★★★★★ 1/5

Trustpilot

Watch your cars, wear ear protection and don't look at the site

Note: I have a number of photos that I intended to upload with this review, however it would appear Strata has disabled this option.The roads and outdoor areas at Strata (Anthem - Beverley) are in horrendous condition. Since moving in a few months ago I have heard of multiple occasions where vehicles have suffered damage due to exposed metal work, potholes and lack of covers. The noise of this site is horrific, constant banging of steel road plates.Adding to this the green area of the site have pretty much no attention from the site management team. I am also aware that multiple neighbours have raised this issue with the site team, complaints team and Sarah in customer 'care'... what have Strata done... nothing!I would provide my plot number however it is not relevant at this stage as these issues that have been around since long before I moved in, have still not been fixed.

J · 12 July 2023

★★★★★ 1/5

Trustpilot

KUDOS LEEDS HORRIBLE DEVELOPER- DO NOT BUY!

Horrible developer, a bad finish on the house, depressing garden. Strata do not care about you after you have signed, committed and paid. One of the worst companies I have seen in after-sales/aftercare. Beware of Kudos Leeds, unfinished roads after 3 years, grass overgrown like a jungle, contractors outside digging and drilling at 8 am. Snag list unfinished- after 2 years, all problems are yours even though it is mentioned in the snag list. Customer service response is to swerve and find excuses to fight off all accountability and responsibilities. You can only go down the legal route/ NHBC.

Jessica · 7 July 2023

★★★★★ 1/5

Trustpilot

Ackworth strata estate

We have lived on the estate for over 2 years (much shorter than many of our neighbours) and were told the roads would be completed in the December when we moved in as we were the last phase of houses. No action in over 2 years and no word as to when this will happen. The roads are ridiculous with huge holes and bumps in the road!! Not what is expected when buying a brand new house.

Cloe · 20 September 2023

★★★★★ 1/5

Trustpilot

Estate abandoned, Ackworth

9 years since purchasing my house, in Ackworth the estate has been abandoned by Strata, left unfinished and tatty. The estate roads were never finished and retain the now 9 years old temporary surface. Strata have proved to be nothing but cowboys. Where are you Strata? Finish the estate off that you started. Unacceptable. Anybody wanting a new house would be well advised to consider whether Strata will finish the job before committing. Finish the roads, Strata!

MR · 20 September 2023

★★★★★ 5/5

Trustpilot

Anthem - Beverley

We had an excellent experience with Strata and the Anthem build. They made what might be a very stressful experience seem easy.We are very happy with the finish and quality of the house and a special thanks to Rachel and Beth for their customer care.Tom and Nicole

Tom · 20 October 2021

★★★★★ 1/5

Trustpilot

NIGHTMARE after sales service! DO NOT BUY FROM STRATA!

My first-hand experience I must say I am very disappointed. This developer managed to turn me from an advocate (with numerous referrals previously) to a disgruntled customer. I feel completely let down along with other residents at KUDOS LEEDS. Once you've paid, you're in for a shock! THE SHOWROOM IS JUST A SCANDAL SHOW.1) Roads and street lighting are unfinished 3 years on, every day is like going through the rubble and dust land. Never-ending car wash and car tire punctures from the state of the unfinished roads.2) Customer service and complaints department make all sorts of excuses to avoid accountability and procrastinate all requests.3) The house and garden finish is a joke. My garden has HUGE lumps and humps because they haven't leveled it out properly before putting the grass on. After numerous visitations and contractors saying they'll wait till summer to fix this. They finally made a decision to decline all responsibilities and call it a tolerance level. 4) Outside grass and weeds are as tall as a human. Zero maintenance yet it's handed over to meadfleet for management fees. Absolute shocking5) Referral fee refused in every possible way. Dishonesty and in the referral scheme. I won't be referring friends and family no more. In fact, I will let as many people know to AVOID STRATA HOMES at all costs because they deserve to know THE TRUTH.Absolute disgraceful customer service. Once Strata has taken your payment and your 2-year warranty has past (even though things were listed in the snag list within the 2 years- which they procrastinated) they will refuse everything. beware!100% regret, if you are seriously considering buying Strata homes, DON'T! Have a look behind and beyond the showroom houses and see for yourself. I welcome anyone to come to look at the state of our house at Kudos Leeds. You will the difference and the quality isn't what you expect especially for a new build!!

Howyee · 24 June 2023

★★★★★ 1/5

Trustpilot

Leeds Kudos Avoid 2: Electric Boogaloo

This is a follow up to my previous review, now that I'm passed my two year warranty.I'll start off with the one that gets my goat most. Before warranty ended I was concerned about possible warping of the gable end brickwork. Darren, their technical guy, came out for an inspection. While he set my mind at ease regarding the gables he did pick up himself on the absolute state of my roof installation. Both gable ends, the roof line looks like a formula 1 track. Twists, turns, chicanes all over the shop. Darren said, and I quote, "that's total shiiite that and definitely not strata standard, I'll ensure we get that fixed"Fantastic, pro-active and noticed something I planned to mention next without the issue even leaving my mouth. He got back to me a few weeks later and said the remedial work to correctly install the the roof is still on but strata were currently in a dispute with the roofer over whose responsibility it is to fix this: themselves or strata. A month passed and I saw him in the street, the same was said. It's all planned, just need to liaise again with the roofer.I didn't hear anything for a while so I thought I would chase it up with the customer care rep, Maggie Leach. I shot her an email to enquire what is the status of this, to which she replied that an inspection had been carried out using some camera equipment and it is essentially within nhbc tolerance, thus strata will not be doing anything to remedy this. She added that the inspection wasn't on my house, this was on another house using the same brick type so this would apply to me. I had a walk around the estate and the other 6 homes that are the same build displayed zero of the same quality installation. I am the only home on this estate with this issue. It seems that either strata are talking about a home on a totally different building site or they're fibbing. Either way, me going out for a walk and looking at other homes with my own eyes appears to be the only evidence of any "inspection" carried out.Despite being told by their technical guy that the installation is "shiiite" and "not strata quality", to being told strata are in a dispute with the original installer to correct the error, to completely washing their hands of it, it's just another example of the utter lies and deceit this company use to get your money then do less than the bare minimum to correct their failings.I was also told that any issues reported within the 2 year warranty would be dealt with post-warranty if they reoccurred. I've had a few pre-existing issues pop up again and Maggie has either said I am out of my warranty so they won't touch it, or more often than not been completely ignored.I won't go into the state of the estate, the roads and paving (lack of on both) but I will touch back on the lies they tell to get you to agree to the maintenance contract when you buy. We were told that the maintenance fees would not be paid by anybody until the entire estate was completed. 3 phases, they are only about half way through phase 2. Site completion by my estimate is still another 2 years off yet. Imagine our surprise on Leeds Kudos when earlier this year we started getting invoices from the maintenance company Meadfleet for upkeep of the estate. What happened to no payments until the entire estate was completed? And as for the maintenance work carried out, we've evidence of fly tipping by the grass cutters, half cut shared areas, sometimes their teams turn up and take a picture of themselves placing a lawn mower on grass without cutting then loading it back on their van and driving off. Staging that they were working. Pure jokes.Don't touch strata. They're a massive pain to deal with, they'll lie through their smiling teeth to get you buying, they'll lie again to get you to drop complaints and fob you off with nonsense instead of just doing what any reputable company would do and see their customers are treated right. A shambles of a company from top to bottom who only seem to give a monkeys about selling the dream of yoga classes through their socials while conveniently failing to mention you'll be moving into an estate with worse roads than Chernobyl.Liars and charlatans. Pure and simple.Edit for right of reply: yes I know the nhbc excuse which is why I mentioned it. What I wanted readers and potential buyers to know is the word of strata is not to be trusted. Several times I was told to my face (and in writing) that the roof was a problem and would be fixed. Told, again to my face and in writing, that the hold up for not fixing the roof was due to a dispute between strata and the original roofer over who was liable but it would absolutely be fixed and put right. Only later to be told the nhbc excuse. The point is you fed me lies until you were able to find the nhbc excuse to absolve responsibility. Thus, your words are not to be trusted. Goodbye.

Jp · 24 June 2023

★★★★★ 5/5

Trustpilot

Strata Ambition - Seacroft

I have lived in my house for around 4 months now. Great service from Danielle and the team (Danielle went above and beyond to supply bins to my house - very appreciated). Minor snagging issues are always a certain when buying a new build but they have been dealt with quickly by Strata maintenance services.

Alex · 19 August 2019

★★★★★ 5/5

Trustpilot

Jeff and Dave were amazing

Jeff and Dave were amazing. Very approachable, wanted to help and did their job to the highest standard. Even doing an extra job they didn’t initially come to do, utilising their vast experience. Would use again and welcome them back with more Cuppas and chocolates.

Farren · 7 August 2024

★★★★★ 5/5

Trustpilot

Very happy customer

We've had the pleasure to deal with Jeff, he is such a great guy he goes out of his way to help us and ensures that any work he does in our house is to very high standards.Thanks Jeff.Zafar

Zafar · 2 November 2022

★★★★★ 5/5

Trustpilot

Jeff….ledger way

Had a leak resulting in some surface damage, Jeff promptly came round and assessed the damage, also fixed another leak under the sink….Jeff was very professional and friendly…would highly recommend

Zoe · 14 August 2023

★★★★★ 5/5

Trustpilot

Top man Jeff!

Jeff came out to do some snagging work on my property. Jeff was extremely professional completing the work within a timely manner leaving no mess. Jeff was also extremely helpful in asking general maintenance questions about the house as well.

Ed · 25 October 2024

★★★★★ 5/5

Trustpilot

Our strata story at Attraction D, Hull

Our strata story at Attraction D, Hull.Buying a new build was our dream, some people say, dreams don’t come true, but for us, ours did. From the start of our journey, through the middle and to our happy ending, the support even continued after and has been amazing.We have been in our home for one month, and the support and communications are still ongoing, it’s just phenomenal.From picking our plot with Lorna, to Strata’s administration team, Samantha, and others I didn’t have the pleasure in meeting. Lastly, Beth and James, what a team, Lorna in sales was lovely, she has the patience of a saint, and couldn’t be more helpful, I changed my mind of my choices more times than I can remember and she just smiled and supported us. The administration team went above and beyond chasing documents and making sure we had everything in place.Beth and James, site supervisors, a force to be reckoned with. Before we moved in, we were looking at getting a snag company in to check the house for flaws, however, the minute we met Beth and James, our worries and anxieties disappeared and we no longer thought we needed one, that was all down to Beth and James. What a team these guys are, caring and compassionate, their reassuring nature, polite, friendly communications were on point, efficiency and just pure transparency which allowed us to be happy in our new home.I cannot thank these guys enough, they go above and beyond to make sure the transition to your new home goes as smoothly as it can.The smallest to the biggest concerns, I can honestly say, these guys would try and help, they didn’t just do their jobs they did their jobs and so much more. The team we have had have been outstanding, and I cannot praise them enough, if your thinking of buying a Strata home, do it, I understand everyone experience differs, but here on Attraction, Hull you will not be disappointed.

Claire · 14 June 2023

★★★★★ 5/5

Trustpilot

Simon and Mally

​Simon and Mally visited recently to address our home snags. Their efficiency and "can-do" attitude made the whole process seamless. It’s rare to find such helpful and polite service; they are a credit to Strata. Highly recommended!

Umel · 21 April 2026

★★★★★ 5/5

Trustpilot

Malc Tall - Strata

Malc visited us to work through our snagging list. He took great care getting everything just right and made some fantastic improvements including fitting a new bath panel which was better than the original. He is courteous and tidy. Thanks Malc!

Elaine · 4 October 2024

★★★★★ 1/5

Trustpilot

WARNING! TERRIBLE COMPANY

AVOID AT ALL COST!!! SOLD A DREAM AND LIVING A NIGHTMARE!!! Where do I start, I have previously done a review on Strata and our experience just gets worse. Since the day we moved into our property on Attraction in Hull our nightmare started. The lack of customer care is appalling, the lack of responsibility they take is shocking. We have been back and forth with Strata since November 2021 and still find ourselves chasing. DO NOT ACCEPT TURF FROM THEM! A hazard to children and a complete let down, Turf laid on rubble and big clumps, uneven and a shocking condition, not enough top soil laid to flower bed areas and to the front of the property. Had external companies come to do a report and Strata are still not accepting fault. APPAULING ROADS! damaged my care on the roads around the new build estate costing me almost £1000 in garage bills and Strata take no responsibility and quote "the roads are to building regulations". I am no expert but know building regulations have nothing to do with roads and can clearly see these roads are a hazard to drive and walk on. If images could be added I would do so. Took five months for them to find a leak in the Dorma window leaving our property with scaffolding surrounding, damaged flower beds and turf to the front of the property to which we still await to be rectified since May 2022.STRATA CAN NOT KEEP STAFF! Strata have an appalling turn over of staff and blame everything on this, their staff will cry and throw tantrums in your property and work men will threaten you in your property when questioned on their terrible work. You will constantly chase emails, phone calls and people coming to carry out the work agreed. On the 31st May 2023 we were promised time and time again our garden to the front and rear of the property would be rectified, pavers replaced to the rear of the property as well as the correct levels of top soil and flower bed rectified to which me and my partner took the day off work after confirming via two phone calls and emails that the work would be completed on this date. Half past 10 in the morning no one had arrived so we once again took to the phone to ask if someone would definitely coming today to which we were told yes but she would contact the groundman for a time, this phone call never happened to which we chased again. A groundsman turned up to our property to say he had received an email that morning to state work must be carried out today at our property. The groundsman was honest and told us he had no clue regarding any of the works and did not have the materials or work men to complete the job. Once again we went back to customer care to which we got no further and several conversations with Sarah to which she told us she went home and cried regarding our situation. We were told by Sarah a meeting was held regarding our property and all the mistakes and lack of documentation and work, we are yet again having to try prove the work needs carrying out by sending reports and having to have Darren one of their reporters out (which he has already been out and said the work needs doing) to make sure it actually needs doing. We still await the outcome and feel like we are hitting our head on a brick wall. MY NEXT STOP IS MAKING A VISIT TO THE SALES OFFICE AND LOUDLY VOICING ALL MY CONCERS INFRONT OF CUSTOMERS AND STAFF!!STRATA WILL ALSO REMOVE ALL NEGATIVE COMMENTS ON SOCIAL MEDIA AND NEVER RESPOND!!!! AVOID AT ALL COSTS. THEY WILL TAKE YOUR MONEY AND THEN FOB YOU OFF AND TAKE NO RESPONSIBILITY!!!!!THE COMPLAINS PROCEDURE IS LAUGHABLE AND IS ONLY MEANT TO FAVOUR STRATA AND NOT HELP THE CUSTOMER!!!!We will await to see if a plasterer also doesn't turn up to rectify a shoddy job done throughout the property which we have awaited since moving into the property also.

Loren · 6 June 2023

★★★★★ 5/5

Trustpilot

Repair in home

Today I received the support from Strata, Mr Barry an excellent professional came at my home to repair wood was damaged due to water falling from the heating system of home. He was very careful, he did an excellent job, left everything new and the place very clean, in addition to giving a lot of advice about the house. I recommend Mr Barry to any job due your excellence, thank you so much.

Adriano · 4 December 2023

★★★★★ 5/5

Trustpilot

David Innes has been to our property a…

David Innes has been to our property a few times now, he is polite and does each and every task to a high standard and leaving the area clean and tidy. Thank you

Jaclyn · 3 May 2023