Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent follow-up customer service from Strata
We bought a property from Strata sometime in Dec. 2024. In June 2024, we had some snagging repairs that needed resolution. I contacted Strata about this and their response was courteous and quick. Within days, an engineer came around to fix the problems. I'm very happy and satisfied with the level of service I received from Strata and would like to recommend them to anyone considering their products or services.
Taiwo · 21 June 2024
Agent replied · 15 June 2024
Good morning Taiwo,Thank you for taking the time to leave a review and for your positive feedback towards Natalie, it is fantastic to hear that you had such a great experience with us. We wish you all the best, Strata
★★★★★ 5/5
TrustpilotTop quality service again from David…
Top quality service again from David Innes! He helped me sort out an issue with my door. I noticed another issue around my house and I asked him if he could have a quick look. He also quickly fixed the issue without any hesitation. This is the second time, he has gone to the extra mile for me.
Stephen · 19 December 2025
★★★★★ 5/5
TrustpilotI would like to say a big 'Thank you'…
I would like to say a big 'Thank you' to both Jeff and Barry for their excellent works on the snagging list of my property today. They are valuable team players and I wish them to continue their professional services to our community.
Herman · 23 April 2026
★★★★★ 5/5
TrustpilotKayleigh has been amazing throughout…
Kayleigh has been amazing throughout the whole experience buying through Strata. We have moved in now and are really happy with everything. We love our home and it is finished to a very high standard. Couldn’t recommend strata and Kayleigh enough.
Lily · 20 March 2023
Agent replied · 15 June 2024
Good afternoon Lily,Thank you for taking the time to leave a review. It is great news to hear that you have had such a brilliant experience with Kayley and that you are happy with your beautiful new home. We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotJen was an absolute lifesaver during…
Jen was an absolute lifesaver during our recent move. Our plans changed unexpectedly, and we went from moving to Eastbourne to Beverley in a bit of a panic. Throughout the entire process, Jen was incredibly helpful, polite, and upbeat. Her positive attitude made a stressful situation much more manageable.Jen's knowledge and expertise were invaluable.
Michael · 12 June 2024
★★★★★ 5/5
TrustpilotBeth - Hull - Attraction
In the process of buying a house on the Hull Attraction development. Beth has been the one overseeing everything for us. She's been absolutely fabulous. She has always kept us updated and she's so personable. I can't thank her enough. My partner and I are very grateful to her!
Charlotte · 7 May 2022
Agent replied · 15 June 2024
Hi Charlotte, Thank you so much for leaving a review. We are so glad that you are having a great experience with Beth. We wish you many happy memories in your new home.Many thanks,Fearn
★★★★★ 4/5
TrustpilotWe visited the Verve strata sight at…
We visited the Verve strata sight at Pontefract. We did not have an appointment but Sandra was really accommodating and let us view the properties. Sandra was helpful In letting us know the prices of the houses available and the times the houses would be ready. Hopefully be visiting again soon Thanks Stacey
Stacey · 7 September 2021
Agent replied · 15 June 2024
Hi Stacey,Thank you for taking the time to leave a review. Glad to hear Sandra was accommodating and helpful on your visit to Verve.I wish you all the best for the future,Carla
★★★★★ 5/5
TrustpilotExcerllent customer service
Barry came to finish a job from a recent leak. Barry was very warm and friendly. He completed the work to a high standard. Can't thank him enough!
Mary · 29 January 2024
Agent replied · 15 June 2024
Hello Mary, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that Barry did such a great job. Best wishes,Strata
★★★★★ 5/5
TrustpilotWe had a great experience with Strata
We had a great experience with Strata, Sheereen was so friendly approachable and professional, nothing was too much trouble and she went out of her way to be helpful and informative.Many thanks for all your help and support.
JW · 16 May 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave a review and for your kind words toward Sheereen. We are absolutely delighted to hear that you have had such a great experience with us. We wish you all the best in your beautiful new home.Many thanks,Strata
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs! Worst builders in the country. I bought a brand new apartment built by them in 2008. From day one we had leak after leak on the flat roof. They botched it and botched it until the warranty ran out and then used their legal team to make sure they weren't liable anymore.80% of the top floor flats have water leaking into the property and a number of them the roof has completely fell in and ruined the properties. And thanks to the poor design, build and repairs by strata we have no option but to replace the entire roof at a cost of over £250k. This roof was a problem from build, it has never been rectified properly. We have had numerous roofing companies inspect and report and I only wish I could share the videos and reports showing the design problem and botched repairs. Up until this point all 36 landlords have held off from going public but now we have local mp's and media involved and we will be exposing Strata homes and the nightmare and lives they have ruined. People have been living in unsafe property with water pouring in for 3 years! And nobody can sell or rent out until this is rectified. Avoid them at all costs! Learn from the other reviews on here and Never buy a strata home!
Mr · 24 October 2023
Agent replied · 15 June 2024
Hello Mr. M,Thank you for taking the time to leave a review, we appreciate your feedback and for bringing your concerns to our attention. We would firstly like to apologise for any inconvenience caused, this is never our intention. To help us better address your issue, we kindly request that you send an email to trustpilot@Strata.co.uk, providing additional details such as your name, address, and development information. This will allow a member of the Strata team to investigate the matter further and provide you with the necessary support.Many thanks, Strata
★★★★★ 5/5
TrustpilotStrata Encore Development - Sarah
We moved in to our new home a week ago and the buying process has been amazing from start to finish. Sarah from Encore has been fantastic, she has responded to all of our questions and queries quickly and always been super pleasant and knowledgeable. Sarah is a true asset to Strata!
Lucy · 26 September 2021
Agent replied · 15 June 2024
Hi Lucy and DannyI hope you're settling into your new home, and thanks for sharing your feedback for Sarah. She will be so happy to know she has made it such a great experience for you.Best wishes for the future in your home.Natalie
★★★★★ 5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Jeff & Jez for fixing some snags for us. They did a top notch job - went above beyond, their work was high quality, they were super experienced and really pleasant. Thanks so much!
Amanda · 22 November 2022
Agent replied · 15 June 2024
Good morning Amanda, thank you for taking the time to leave a review. It is brilliant to hear you had a great experience with Jeff and Jez. We wish you all the best. Strata
★★★★★ 1/5
TrustpilotAnyone reading this considering buying…DONT
Anyone reading this considering buying a house , please come to the kudos site and see the state of the place after 5 years, and if you are happy to live where articulated lorries and trucks pass by your house all day everyday, where paths and roads are dug up, filled and dug up again ,all the while still not anywhere near finished, where you like to have your windows covered in dust from works being done and redone again, and also like the sound of construction and mainly destruction all day this is definitely the place for you. To get a view of the customer experience just read the reviews where they cant even bother replaying to people who have legitimate reason to complain and they send a copy and paste reply. I strongly advise you to avoid and dont buy.
Joe · 13 October 2023
Agent replied · 15 June 2024
Hi Joe, Thank you for taking the time to leave a review and for raising your concerns with us, we take your feedback very seriously and we have taken this on board. Please be assured that the team are working hard to ensure any work carried out at Kudos is done efficiently and to a high quality. We take every piece of feedback into account and strive to deliver the best customer service possible. Please don't hesitate to reach out to our customer care team if you have any further concerns or questions, they will be more than happy to help! Best wishes,Strata
★★★★★ 5/5
TrustpilotStrata and Sheereen
We bought a lovely Strata house and the customer service was fantastic.Sheereen was so helpful and caring! She informed us of the process / dates etc and helped us every step of the way. I’d definitely recommend Strata based on my experience.
Kate · 21 December 2022
Agent replied · 15 June 2024
Hi Kate, Thank you so much for your kind words towards Sheereen and for taking the time to leave a review. It is fantastic to hear that you have had such a great experience with us. Best wishes,Strata
★★★★★ 5/5
TrustpilotGood service
David Innes from Strata came today to do some bits in my house that required work, he was on time and spent the full day at the house which made me feel re-assured that everything he did was at a good standard, he wasn't in a rush to get the job done. I was happy with all the work completed and he communicated well. Would be happy to have him back again.
Gemma · 5 April 2024
Agent replied · 15 June 2024
Hi Gemma, thanks for letting us know how your experience with David went, we're so glad to hear you were happy with the work and his communication. Many thanksStrata
★★★★★ 5/5
TrustpilotVery friendly and nice
Barry was Very friendly and nice, sorted out our problem quickly and saw that we just got a washing machine and was having trouble with it and helped us out
Jakob · 29 November 2023
Agent replied · 15 June 2024
Hello Jakob, Thank you for your review and kind words towards Barry. It is fantastic to hear that you had such a brilliant experience.Best wishes,Strata
★★★★★ 5/5
TrustpilotVenice Attraction site
We moved into our Venice on the Attraction site three years ago. Although we’ve had a lot of after sales jobs (some of which were highlighted in an end of warranty survey), we have worked closely with Strata and they have all been rectified. James in particular has gone above and beyond expectations to help us, and to ensure we received the best possible care. We absolutely love our home, and would highly recommend Strata to anyone who is thinking of purchasing a house from them.
Andy · 11 October 2023
Agent replied · 15 June 2024
Hello Andy, Thank you for your review and positive feedback towards James, we will be sure to pass on your kind words! It is brilliant news to hear that you love your beautiful home and are settling well into the community. We wish you many more happy memories in the future! Best wishes,Strata
★★★★★ 1/5
TrustpilotAvoid Strata dream Hull
This company will do anything to sell you there properties and then when they have your money they do not care about your happiness. We visited dream Hull to view the show home , but we had a concern over the affordable housing ie rental property Previously 5 years ago we bought a new keepmoat house on Southcoates Lane , affordable housing was mix with purchased property and we had nothing but trouble with anti social behaviour. So our main question when looking at dream was , where are the rental properties or social housing. We were told all these were separate and not mixed with purchased property. We chose a house and went ahead , fast forward to moving in June 23 , we then find out that half the street has been sold to 13 group and Hull city Council. One of the properties has 10 occupants. We are extremely upset by the way strata told us there wouldn't be rentals down our street and now there is lots . They say anything to get the sales and then di the opposite. We have contacted strata but they are not prepared to do anything basically saying we can sell our houses to who we want . Please avoid this site , lies for sales . Update they've come back saying they haven't had any reports of anti social behaviour, what do they call a house being burnt down and having to be completely rebuilt, also kids at night knocking down all the fencing at night ,which was reported . This company just lie , as to support offered we've received nothing.
Russell · 10 October 2023
Agent replied · 15 June 2024
Good morning Russell,Thank you for sharing your feedback and for raising your concerns with us. We are aware that you have already been in contact with our Head Of Sales for the Yorkshire region, who has provided you with a detailed explanation of the situation and offered her assistance.Regarding your new home purchase, it's important to note that during that time, our partnership with Hull City Council was still in progress, and the information we provided about our affordable housing options was accurate and reliable at the time. We take great care in ensuring that our customers receive correct and transparent information at all times.We understand your concern regarding anti-social behaviour and please be assured that we take your matters seriously. Currently no reports of anti-social behaviour have been received from our development, however, your concerns are important to us and we are committed to assisting you to the best of our abilities. Please don't hesitate to reach out to us if you have any further questions or require any additional assistance.Many thanks,Strata
★★★★★ 5/5
TrustpilotReserved a property on Thursday 19…
Reserved a property on Thursday 19 December 2019 with Charlotte Corah at your 360 Site at Whittington Moor, near Chesterfield. We found the whole experience with Charlotte a very straight forward yet informative one. Well done to her for representing Strata in such a positive and honest manner. Charlotte is a definite asset to the Company!!Stephen & Susan
Stephen · 30 December 2019
Agent replied · 15 June 2024
Hi Stephen and Susan! Thank you for taking the time to review your recent experience with us. I'm so glad that Charlotte has made your buying journey an easy and enjoyable one, she'll be thrilled to hear your kind words. I wish you the best of luck for the future in your new home. Happy New Year! Thanks,Izzy
★★★★★ 5/5
TrustpilotMally was fantastic
Mally was fantastic, bery efficienct, friendly and polite
Khush · 16 December 2025
★★★★★ 5/5
TrustpilotSales adviser Shreen Ali at strata…
Sales adviser Shreen Ali at strata verve helped me best to select the plot & gave all further details. The hard work & professionalism of Shreen Ali is appreciable, 5* experience, Thanks a lot Shreen Dr Mughees A
Mughees · 17 April 2023
Agent replied · 15 June 2024
Good morning Dr Mughees, Thank you for taking the time to leave a review, we are delighted to hear you have received such fantastic service from Sheereen. We wish you all the best for the future.Many thanks,Strata
★★★★★ 5/5
TrustpilotFixed door
One of Strata's joiners came to sort out the front door. His name is Jeff. Sorted the door really quickly and very profrssionally even though others have previously not been able to sort the issue, he identified that the door was at the maximum adjustment and so would have to be realigned. We have had very few issues with our new home since moving in. I'm sure if Jeff had hung the door in the first place it wouldn't have needed sorting, but glad it has been done and grateful to Strata for sorting any issues promptly.
Alex · 28 September 2023
Agent replied · 15 June 2024
Good afternoon Alex, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you had such a great experience with Jeff, he is certainly an asset to the team! We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotBarry is Number 1 Legend
Barry, once again amazing. Not a bad word about Barry he is just a legend! Customer service - fantastic Jobs he works - smashes them fantastic Overall - legend Barry Came to put a new latch on the back gate and ended up doing another job which was booked in months ago. Always a good laugh and lovely man to speak too. I love it when company sends Barry round because I know the job will get done correctly! Thank you.
Emma · 27 September 2023
Agent replied · 15 June 2024
Hi Emma, Thank you for your review and feedback towards Barry. We will be sure to pass your kind words on to the team! It is fantastic to hear that you have had such an outstanding service with is. We wish you all the best! Many thanksStrata
★★★★★ 1/5
TrustpilotWe have lived in our home for over…7 years
We have lived in our home on Elegance Ackworth for over seven years. When we purchased was told the roads and pavements would be finished in two years. There would also be speed humps on Turnberry Avenue, benches on the green and here we are nearly eight years later all we have to show for it is an unfinished green space and community centre, roads that are not fit for purpose and dangerous pavements and the last workmen we spoke too said no traffic calming measures were planned. A grey metal pole that had a delivery sign on it has been abandoned in the ground on the green open space. We also have an issue outside our house where water collects making a deep puddle every time it rains so when cars speed through it our car/drive get soaked and anyone that happens to be passing.The estate is nothing like the promotional video and plans we were shown during purchasing. Very disappointed
Mrs · 27 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks, Strata
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