Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe purchased a property at the Kudos…
We purchased a property at the Kudos development. Reading some of the reviews we were apprehensive however, all in all it was a good experience. Katnrine was fantastic always tentative and returned my calls. Marilyn was also great in the absence of Kathrine. The handover process was good. Thanks again.
Newwaylivingltd · 23 December 2022
Agent replied · 15 June 2024
Hello, Thank you for your review and kind words towards Marilyn and Kathrine. We are delighted to hear that you have had such a great experience. We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff on the Dream Strata Estate is so…
Jeff on the Dream Strata Estate is so helpful. He has sorted out the snagging, always on time and super clean and tidy when working. What a lovely chap. Thanks for all your help.
Sophie · 26 February 2024
Agent replied · 15 June 2024
Hi Sophie,Thanks again for sharing, really glad Jeff made a great impression!Many thanks,Strata
★★★★★ 5/5
TrustpilotUnbelievable Jeff ( amazing at his job)
Jeff was amazing at his Job, he was quick efficient and extremely professional both personally and skill. Our stairs now look a million dollars. Nice to see someone take pride in their work these days! Thankyou Jeff simply unbelievable! Lol
Glen · 1 October 2023
Agent replied · 15 June 2024
Hi Glen, Thank you for taking the time to leave a review and for your kind words towards Jeff. We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotStrata - Barry
Barry came to the house to fix the bath and it needed to be resealed. While he was at the house he also noticed the front door needed fixing due to it sticking which he did as well. Barry was very polite, professional and did a supper job.
MR · 4 February 2023
Agent replied · 15 June 2024
Hello, Thank you for your review. It is great to hear Barry carried out your works quickly and efficiently. Best wishes,Strata
★★★★★ 1/5
TrustpilotMisleading sales team
The sales team tell you in that the handover term state that payments to the site management company will happen when the site is finished. 1 year into moving, with development still going on and meadfleet hit us with charges. This is a widespread problem across the whole verve site with ever resident saying they have been told the same thing.Read every page of the terms and conditions because what your being sold is not what your signing for. Watch out for unfair and deceptive sales tactics
DANIEL · 19 March 2024
Agent replied · 15 June 2024
Hi DanielThank you for taking the time to leave a review and for raising your concerns. Our Experience Managers are unable to provide any confirmed dates for the management company handover at the time of reservation.There is no documentation which states that the payments to the management company will begin when the development is complete.Similarly, at the point of contract, we cannot give specific dates for handover, which is clearly shown in section 3 of your Deed of Covenant.As confirmed in the communication from the management company, Meadfleet, to all residents on your development in January 2024, an appropriate part of the land has now been transferred from Strata to Meadfleet for management. Whilst we are still constructing in some areas of the development, the areas which have been handed over to Meadfleet are complete and this is what the charges are being paid for at this time.Many thanks,Strata
★★★★★ 1/5
TrustpilotShocking after care
I'd suggest potential customers come and visit the Elegance site in Ackworth! Roads are unfinished and causing damage to cars. Strata refuse to pay out and tell you to claim on insurance, thereby bumping up your insurance premium. Community Centre still unopened, the green is a pile of weeds and the communal areas that Strata are meant to attend are overgrown. We were promised 'Houses that last'.....our front door broke and wouldn't open. Nevermind the clear safety concerns, Strata refuse to cover the cost to fix it. Aftercare responses are cut and pasted. The whole estate has had drainage issues, unofficial word is that this is why the council has refused to take over the roads from Strata. You call the emergency line and they've never heard of Elegance....The positive reviews you'll see are all for Snagging maintenance - the guys who do this are the only good thing about Strata. However, it begs the question...if the only positive reviews are for Strata fixing things, shouldnt these issues have been sorted before people actually move in?
NA · 17 March 2024
Agent replied · 15 June 2024
Hello, Thank you for taking the time to leave a review and for raising your concerns. We have been communicating regularly and have been honest and transparent around any challenges we are facing to complete your development. Works have re-commenced on your development today and we are committed to completing all remaining works as soon as possible. We apologise for the inconvenience and frustrations any delays have caused.The transfer of ownership of the Community Centre is in the final legal stages which we are pushing to complete next month.In relation to our emergency line, this is used to manage emergencies outside of business hours for our customers within warranty. On this occasion, the out of hours team would have advised that your property is not within warranty and you would need to contact our Service team within business hours.Many thanks, Strata
★★★★★ 5/5
TrustpilotExcellent Customer Service and support
Always been sceptical about buying a new build after hearing some real horror stories. Really pleased with the property and the finishing touches to help make it stand out from other new builds we have seen.However the team at Strata especially Tami and Ian have been excellent with nothing too much trouble.The teams response to any concerns has been absolutely spot on and couldn`t be better.
Stuart · 22 July 2019
Agent replied · 15 June 2024
Hi StuartThanks for taking the time to share your experience with us.I am so happy to hear that you're pleased with your new home, we pride ourselves on providing a high standard and finish to our homes. Tami and the team will be glad to hear they made your buying journey excellent.All the best for the future in your new home.ThanksNatalie
★★★★★ 5/5
TrustpilotProperty was attended by Barry & Karl
Property was attended by Barry & Karl, couldn’t be more impressed with professionalism, quality of work & ensuring they had fully tidied up after the works completion. They literally could not have done anything more to ensure we were happy & satisfied
Christopher · 28 June 2023
Agent replied · 15 June 2024
Good morning Christopher, Thank you for taking time out of your day to leave a review, we really appreciate your feedback. Thank you for your kind words towards Barry and Karl, it is fantastic to hear that you received such a brilliant service. Best wishes,Strata
★★★★★ 1/5
TrustpilotFuture customers be cautious!
For any future customers, I'd suggest scrolling down to look at the 1 star reviews from Elegance/Instinct site in Ackworth. Road's are still unfinished and a state to drive on. Causes damage to cars and makes it dangerous to drive on. Pavements aren't complete so wheelchair users have to go in the road. Even a government minister naming their company in the House of Commons doesn't force Strata to finish their work.When Strata saw that the community had enough and started posting reviews on TrustPilot, they clearly went into damage-control mode and rushed to send two letters of how they planned to finish the roads. Have we heard anything since? Of course not. They're already behind on that timeline and we've not heard anything for months. The 5 star reviews you'll read are all from customers who have just moved in or have had good maintenance experience. We did the same - however once the excitement of moving into a new home wears off, I'd be interested to see how these reviews change after their 2 years of maintenance is up. It's really not on - just sort it out.
NA · 14 February 2024
Agent replied · 15 June 2024
Hello,Thank you for taking the time to leave a review and for raising your concerns.We have sent another letter to all residents on Tuesday 13th February, with an updated schedule of works to complete your development. We have been communicating regularly and have been honest and transparent around any challenges we are facing. We are committed to completing these works and apologise for the inconvenience and frustrations the delays have caused.Many thanks,Strata
★★★★★ 1/5
TrustpilotAbsolutely horrendous company.
Absolutely horrendous company.Been here since june 23. Terrible water damage leading to flies in the bedroom, mould, collapsed drive, badly fitting door- which strata are ignoring the manufacturer advice of needing a new one due to strata twisting the door frame to make the door fit, causing a gap. Damage to property they wont replace and then when the windows leak they tell us to move the bed and get a bucket!Customer care are a joke!Ive replied to your email the day you emailed and still awaiting a response.?!?
Laura · 31 January 2024
Agent replied · 15 June 2024
Hello Laura, Thank you for taking the time to leave a review and for your feedback. We sincerely apologise for any inconvenience caused regarding the issues raised in your home, please be assured this is never our intention and it is important to us to get this resolved. Please contact Trustpilot@Strata.co.uk with your Full name, Development name and plot number and we will investigate this matter further. Many thanks,Strata
★★★★★ 5/5
TrustpilotProfessional and Friendly Service.
Had Dave Innes round to sort out some door issues that we had. Dave was courteous, helpful, neat and tidy and very personable. He sorted the issues that he could and reported back the one that he couldn't. Thank you Dave. Even the dog took to him:)
Lee · 13 December 2022
Agent replied · 15 June 2024
Good morning Lee, Thank you for taking the time to leave a review and for your kind words regarding Dave! We wish you all the best for the future! Many thanks,Strata
★★★★★ 5/5
TrustpilotNo fussing, on with the job.
No fuss, straight to fitting exterior door, good knowledge and went the extra mile to fill skirting on stairs ready for painter . Thanks to Jeff & Karl at Strata.
Richard · 9 March 2024
Agent replied · 15 June 2024
Hi Richard, Thanks for taking the time to review Jeff and Karl's work, great to hear they went the extra mile!Many thanks,Strata
★★★★★ 5/5
TrustpilotAbsolutely love my new home
Absolutely love my new home. Quality is fantastic, and nothing has been too much trouble with strata. Massive thanks to Jen who kept me informed of everything every step of the way right up to completion. Nothing was too much trouble. Phenomenal service!
Ben · 16 April 2023
Agent replied · 15 June 2024
Hello Ben, Thank you so much for your review, we really appreciate it! We are so glad that you are enjoying your beautiful new home, we wish you many more happy memories! Best wishes,Strata
★★★★★ 5/5
TrustpilotEasy 5 star….
Purchased a home on the 360 development. We absolutely love it! Far superior to other new build sites we looked at. Brilliant workmanship, quality materials, fixtures and fittings. Fantastic customer service from Charlotte and her team to Ryan and his. Can’t speak highly enough of this development and the team. Easy 5 star.
Udz · 16 March 2022
Agent replied · 15 June 2024
Hi Udz, I am so glad to hear that you are enjoying your new home at 360 and that you had a great experience with Charlotte and Ryan. We wish you many more happy memories in your new home.Best wishes,Fearn
★★★★★ 5/5
TrustpilotAttraction Hull - Excellent Customer Experience
This was our first time buying a new build and we cannot praise Beth at Attraction enough. She has made the whole process thus far so easy and stress free. We have recommended Strata homes to friends who have also now become Strata customers. That is how good Beth and Strata is.
Johnson · 22 April 2022
Agent replied · 15 June 2024
Good morning, Thank you so much for taking the time to leave a review. It is great news to hear that you have had a fantastic experience with Beth.We wish you all the best in your new home.Best wishes,Fearn
★★★★★ 5/5
TrustpilotThis is just a review for my…
This is just a review for my maintenance visit. Malc Tall who came to fix an issue was very pleasant, was scheduled for two visits for two separate issues which seemed a waste of his time and looked at one problem I hadn’t even logged and the other two he was due to fix. He was also very complimentary about the decor of the property too which was nice; there are some outstanding issues with the house that I am in touch with the business for, the service manager is supposed to be contacting me this month.
Patrick · 17 January 2024
Agent replied · 15 June 2024
Hello Patrick, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you had such a brilliant experience with Malc. We wish you all the best for the future. Strata
★★★★★ 5/5
TrustpilotJeff and Karl snagging works
Jeff and Karl came to our property to carry out some 12 months defects work. They arrived at the agreed time, worked quickly and carefully, and got everything sorted much more quickly than we expected.Great couple of lads, couldn't fault the effort or their attempts to do a good clean job. Many thanks for the efforts but if Jeff ever needs to come back give me warning to buy a tea urn to keep him going 🤣🤣.
Ian · 14 March 2024
Agent replied · 15 June 2024
Hi Ian,Thanks for sharing your experience, and for keeping Jeff in cups of tea! Many thanks,Strata
★★★★★ 5/5
TrustpilotMy journey with strata was so smooth
My journey with strata was so smooth, with Bethany Harris always there to take my call every time I called( which I did call a lot) she always listened and made sure I was happy at every given time. Thank you Betty , thank you James . We love our new home….
Uju · 24 August 2024
★★★★★ 5/5
TrustpilotVerve site
Purchased a property on the verve site, dealt with Sheereen all throughout and she was brill. Being a first time buyer i wasnt too sure on alot of things but any questions/queries I had were answered and dealt with in an efficient and effective manner throughout the process. Great service!
Alex · 2 July 2022
Agent replied · 15 June 2024
Good morning Alex, Thank you so much for your review. We are so happy to hear you had a great experience with Sheereen and a huge congratulations on purchasing your first home! We wish you all the best for the future. Best wishes,Fearn
★★★★★ 5/5
TrustpilotJeff was particularly helpful and very…
Jeff was particularly helpful and very professional. Nothing was too much trouble to him . I thoroughly recommend him
Michael · 6 September 2024
Agent replied · 26 October 2024
Hi Michael, We're so glad to hear that Jeff was helpful and professional. Thank you for taking the time to give this feedback, we really appreciate it.Strata
★★★★★ 5/5
TrustpilotVerve site phase 2
Sheereen at the verve site in Glasshoughton has been amazing so far in our journey. We have reserved a plot for the beginning of 2024 and any queries or questions we have had have been answered in a timely manner. We can’t wait to move forward in our journey to our forever home ❤️
Gabby · 14 November 2021
Agent replied · 15 June 2024
Good morning Gabby, Thank you for taking the time to leave a review. It is great to here you have had an amazing journey so far in buying your forever home,Kind regardsCarla
★★★★★ 5/5
TrustpilotSo far so good!
Can’t recommend Kathryn enough at the Kudos development. She keeps us fully updated whenever she has any news on our property. As this is our first home we have lots of questions and she is always happy to answer them. Felt no pressure to reserve a plot unlike a lot of other property’s we went to see. Looking forward to moving in now.
Matthew · 18 May 2019
Agent replied · 26 October 2024
Hi MatthewThanks so much for your review, it's great to hear that Kathryn is able to make your first buying experience such a positive one. Keep us up to date with how everything goes when you move in. Good luck with the move!Many thanksNatalie
★★★★★ 5/5
TrustpilotGreat Experience for First Time Buyers
We can't tell you how grateful we are to Kayley and the team at Strata Breathe for giving us our dream home.
Laura · 1 September 2025
★★★★★ 1/5
TrustpilotTHINKING OF BUYING A HOME FROM STRATA??
THINKING OF BUYING A HOME FROM STRATA??We have had numerous issues with build quality from Strata Homes over the past 2 years. In most instances we ended up dealing with these ourselves (eg poor carpets) at our expense. The latest is, however, more serious and certainly more frustrating. For many months we have been constantly chasing Strata "customer Care" dept concerning a drainage grate in the middle of our driveway which (we have been told ) is in danger of collapsing. If this happens it will not only damage any vehicle on it but will also render the drive unusable. We have been led to believe that there are several problems with driveways on this Strata 360 site at Chesterfield. On viewing the photos we sent to Strata and relaying the comments made by the large Tarmac Company who did the roads on the estate, Strata admitted a repair was needed BUT constantly continue to "fob" us off with a variety of excuses. On 3 occasions we were advised that their agents Bromley's would be doing the work on a certain week but on each occasion they failed to turn up. Strata are very good at blaming other people with their "lame excuses" We cannot believe that their customer care dept can just continually ignore problems with their blatent excuses. HAVING READ LOTS OF OTHER SIMILAR COMMENTS ON TRUST PILOT, WE NOW REALISE IT IS THEIR POLICY.GREAT ON SALES BUT AS SOON AS THEY LEAVE THE SITE OWNERS ARE FORGOTTEN
Ian · 5 December 2023
Agent replied · 15 June 2024
Hello Ian, Thank you for taking the time to leave a review and for raising your concerns with us. We would firstly like to apologise for any inconvenience caused, please be assured that this is never our intention. This has been raised internally with our Customer Care team and we are currently working to investigate this matter further. Many thanks,Strata Hello Ian, Thank you for your patience whilst this was investigated further. Please be assured that our Customer Care team are in regular contact with our groundworks contractor to ensure that your drainage grate can be resolved as quickly as possible. Many thanks,Strata
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