Strata Leeds reviews

★★★★★ 5/5

Trustpilot

Mally is highly experienced and very…

Mally is highly experienced and very helpful and cheerful person.

Fady · 24 March 2026

★★★★★ 5/5

Trustpilot

Outstanding Snags

Jeff fixed all our outstanding snags that we had reported to Strata. He visited on 3 occasions to complete the work but he was very down to earth but also professional. He went the extra mile to make sure all tasks were completed to a high standard. Thanks Jeff - Great work!!

Damien · 21 March 2023

★★★★★ 5/5

Trustpilot

Malk & Jeff bathroom remediation

Malk & Jeff visited to do some remediation works in my bathroom. First time meeting Malk, and Jeff has been on several different occasions. Both of them just crack on with the job, and I’ve never had an issue with the quality of work they produce. Hence the 5 star review.

Jamie · 19 April 2023

★★★★★ 5/5

Trustpilot

David Innes was great

David Innes was great, fixed the issue, polite and tidy.

Martin · 23 March 2026

★★★★★ 5/5

Trustpilot

Customer Interaction

Jeff came and did some work for us - stair beading, and replacing some vents. He was amiable, knowledgeable, and kind; we would gladly have Jeff back over any time!Nikki from Customer Care is also excellent. She always responds to queries promptly and her customer service skills are second to none.

Katherine · 15 April 2023

★★★★★ 5/5

Trustpilot

Today I visited the Anthem site in…

Today I visited the Anthem site in Beverley East Yorkshire. I was greeted my a warm helpful attentive Experience Manager Rachel Roy. Rachel went out of her way to make me welcome she was knowledgeable listened to what i was looking for and could not helped me anymore. She is a credit to your company. And the homes are beautiful.

Zoe · 1 May 2022

★★★★★ 5/5

Trustpilot

Loved our experience with Sheereen so far at Strata Verve!

We're getting a house at Strata Verve and our expierience with Sheereen has been wonderful. She really made sure everything went smoothly for us and been so helpful along the way. We can't wait to finally move in and experience the rest of our journey! Thank you Sheereen, Maya & Dawid

Maya · 12 April 2023

★★★★★ 5/5

Trustpilot

Shane at Strata

I had some outstanding work on my ensuite which needed the tiles replacing. Shane was exceptional as always. He kept me updated on progress and followed up on another piece of work that needed doing with the customer service team. He also did a great job tidying up which is always a bonus!

Itohan · 20 January 2023

★★★★★ 5/5

Trustpilot

Amazing company!!

Amazing company, couldn’t ask for more! Not only the houses are built to the highest quality, but the customer service before and after sale is faultless! Any requests and issues (there were only few minor snags) are resolved immediately. Special thanks to Melisa and Tom for being incredible. I am very happy that I bought Strata home and will be recommending to anyone that is looking to buy new build.

Kamila · 22 January 2020

★★★★★ 5/5

Trustpilot

Strata 360

We recently purchased a property on the strata 360 development. Charlotte was great to deal with and made the purchasing process stress free! The house is great and a testament to Ryan & Daz who have been great at quickly dealing with any issues (however small) when they arise. Thanks to all for contributing to our new home! Thanks Chris &Maddie

Chris · 24 January 2022

★★★★★ 5/5

Trustpilot

Many thanks to Charlotte

Just want to say a massive thank you to Charlotte at 360 Chesterfield for her truly exceptional customer service over the past few years, especially with everything being delayed due to covid. She is a real benefit and asset to Strata, and her knowledge and pleasant manner has made the whole experience enjoyable, rather than stressful which is usually the case when moving home.

Peter · 12 July 2021

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Strata. The service was friendly, professional, and reliable. The lady from the office was extremely professional, clearly knowledgeable, and knew exactly what she was talking about. Her comments and advice were very accurate and helpful. I truly appreciated her approach and professionalism.

Michal · 17 May 2026

★★★★★ 5/5

Trustpilot

Strata Esteem

Moved in a week ago into one of the Capri’s at Strata Esteem. It is an absolute dream home. The views from our balcony are stunning and the whole house is impressive. The buying process from start to finish was impeccable and Olivia has been fantastic throughout. We are so thrilled to have moved here!! Thank you Strata. Emily & Family x

Emily · 9 September 2021

★★★★★ 5/5

Trustpilot

Strata - Verve

We've recently just completed on a house on Verve in Glasshoughton. Sheereen has been brilliant with helping us with the purchasing side of things and Ali has been just as good with the handover and aftercare. Would definitely recommend buying on this development with these two ladies looking after you, they've made everything so easy and stress freeLaura & Scott

Laura · 20 December 2021

★★★★★ 5/5

Trustpilot

Workman - Barry

Had a workman called Barry out today. Reported issues this morning and was out same day. Barry was very friendly and went out of his way to make sure everything was sorted to the highest standard and that I was happy. First experience was a very good one 👍

Lee · 20 March 2023

★★★★★ 5/5

Trustpilot

Impressed

Visited the show homes on the ‘Belong’ site and was very impressed with the design and space offered. Charlotte Corah was very helpful and informative and we initially reserved a plot on the ‘360’ development, however, due to personal circumstances we have since decided to delay our prospective house purchase. Charlotte was very understanding when we cancelled our reservation. Strata homes are definitely on our radar for the future.

Elizabeth · 23 June 2019

★★★★★ 1/5

Google

Avoid KUDOS, LEEDS. In general, I am not one to complain I'd rather just get things done and move on - life's too short for petty disagreements. For example, the snagging list that Strata never got round to actioning. Covid was a handy cover initially, but still no contact and no one arrives. So the smaller jobs I have done myself. However when it comes to issues of the safety of my family and my neighbours, I draw the line. Strata have shown zero care for the safety of residents. Their builders use the estate roads as a rat run. The roads themselves are falling apart and will not be adopted by Highways due to the shocking state they are in. Everything is left unfinished. Because once they sell you the house, they couldn't care less about you. We have all raised serious concerns about safety to Strata over a period of 2 YEARS, and they have continually done nothing. The customer care team & site manager (both of whom seem to change every couple of weeks) have failed to show an ounce of compassion or understanding since completion.

Sam · 13 April 2023

★★★★★ 1/5

Google

I am writing this as I am completely heartbroken, felt betrayed by Strata after living for almost two years. Few issues: 1) Boundary issue with Seacroft Hospital and fencing: Honestly now I don’t know exactly what’s s happening as I have been told so many different stories from different officials from Strata. The gist is Strata shares a boundary with Seacroft hospital and unfortunately we reside in a road where there is no visual separation with Seacroft car park. People of all sort come and go from the car park, sometimes take photos of our children. On our side suspicious people come in hoodie and take photos of the cars parked in the hopital which was even more concerning especially our kids and other family member walk on the road. We expressed our concern even before buying the house, and Kathryn and the then site manager told us they are going to put wooden fence in a very short time to protect our privacy. However, since we bought the house- nothing has happened. We asked different site managers, and at first they said there have been legal disputes going on with Seacroft Hospital (I don’t know how much of it is true to be honest but if that is then it is even a bigger problem that they chose to hide the fact before selling us the house). To my utter surprise, few months ago Kathryn told to our face she can not recall promising anything of that sort regarding the fencing. And after two years they told that there was I was also told unless I have proof to support what I asked, Strata will ignore the concern which included not only us but also our children. Feeling completely betrayed and heartbroken, I asked all the other neighbours if they were told anything like this and you guessed right, they all were promised the same thing by Kathryn before buying the house. Not sure how Kathryn forgot promising so many people the same thing. After we all raised this with Strata, they agreed to put on fencing to visually separate the house to ensure more safety towards ourselves and more so towards our children. That was around five months ago. However, the catch was there is no time frame when it will be completed and they kept their word. They still have not done anything. We neighbours are collectively trying to get an update for over a month now and Strata chose not to reply to our emails (apart from those autogenerated ones that say we were taken very seriously and then nothing happens). 2) Roadworks- Please feel free to drive through different roads in the development and have a look by yourself on the footpaths and numerous bumps, potholes, blocked roads. Strata informed there have been issues going on with HMH civils (the construction company) and it looks like a never ending problem. Now all the roads (especially the further you go) are incomplete, in a very poor standard. Strata’s response was again THERE IS NO TIME FRAME AS TO WHEN IT WILL BE COMPLETED and the usual auto generated reply- WE TAKE YOU VERY SERIOUSLY. Strata dug both sides of our road and now the council trucks can not enter to pick up our bins. We have been left with our own wastes for around a month now. We have to take our bins to the pits ourselves leaving bad odour in our cars for months. Oh besides due to the extreme poor condition of the road, you might get some punctured tyres, your car paint will definitely see permanent change due to severe dusts on the roads (please have a look into the conditions of the cars that are parked on the big roundabout). 3) The issue goes on with a promised bollard on the road that never saw reality, extremely poor customer care, not getting any snags done, being transferred from one team to another, constant change of stuffs and being asked the same issues again and again by new people. Although on first look everything might seem reasonable, once you start living- you might not have the same impression.

Abdullah · 13 April 2023

★★★★★ 1/5

Trustpilot

Forgotten about Elegance again?

When will you finish the Elegance site in Ackworth? Your latest correspondence (months ago) shows that the lower community areas and street remedial works should be completed by now - the roads are still closed and we can't access the green spaces. You're meant to be seeding the community green - its still a mound of rocks and weeds.What a joke of a company. Strata clearly went into damage limitation in 2023 when residents came to trust pilot and expressed frustration. That's the only time Strata actually started making progress.That frustration is building again, make progress and finish the estate to the standard you promised when selling your homes. Seems that trustpilot is the only place you listen to residents....

Elegance · 3 May 2024

★★★★★ 5/5

Trustpilot

Big big thank you to Beth at Rhythm…

Big big thank you to Beth at Rhythm Pontefract for making our experience a pleasure from start to finish. A very polite, knowledgable and helpful young lady who made our choice in choosing Strata for our next home an easy decision to make.Thanks Beth Gillian and Darren

Melissa · 6 May 2023

★★★★★ 2/5

Trustpilot

To be honest it was not great

To be honest it was not great , booked a viewing to see a Malmö , but on arrival was told site had closed , she did to see but no we could not go as site locked up , we was their for 4 pm so we was actually 15 mins early , Why book if we can’t veiw , we came 10 miles too , so to be honest was un happy

Tracey · 15 August 2024

★★★★★ 5/5

Trustpilot

First class repair work undertaken

Our top floor stairs and front door needed fixing after moving in at the end of March 2024. The workmen that Strata recently sent over for the two days, Barry and Mally were excellent. They took the repairs seriously and worked hard to correct the mistakes made during the initial build. My partner and I are very happy with their work.

B · 24 June 2024

★★★★★ 5/5

Trustpilot

Our Strata house has quickly become our home

Just moved into our strata home at Belong Eckington the whole experience was eased by the outstanding professionalism of Sarah our customer experience manager. Her bright and cheerful personality combined well with her product knowledge and willingness to her. She kept us well informed throughout the process. We love our new home and would recommend Strata and particularly Sarah to any potential buyers.

Martyn · 3 April 2021

★★★★★ 1/5

Trustpilot

After care lacks substance, amongst generally everything else!

We live on the Strata Definition site in Derby. We’ve been reporting an issue relating to surface access water drainage from the green opposite our house. The green is pretty much clay soil so when it rains the water drains to the lower end of the green, which runs into the private access way (owned by us) onto the property. This has caused subsidence to my driveway and pathway to my frontDoor. Upon investigation, it was found that strata has re-laid an area of the green directly onto concrete that should’ve been removed before laying the new soil and grass. With this in mind, the water has no where to drain other than gushing onto and across my property. I contacted Strata and furnished them quite an evidence pack of causation and subsequent damage (including the area on the green that I dug up to demonstrate grass being laid in top of concrete) but they’re just not bothered. In fact, they’ve stopped responding to my emails and blamed the issue on ‘recent wet weather’ when I’ve actually been reporting this to them for nearly 5 years.

Peter · 22 April 2024