Strata Leeds reviews

★★★★★ 5/5

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Great customer service by Strata

We are extremely happy with our new home . thank you so much Strata to full filling our wishes .It is our dream home.We been to many builders before coming to Strata,the hospitality and the way we been treated was outstanding.Even after our move whatever we asked the maintenence team (Darren and his workers) were so happy to sort it out in the same day or within couple of days.Jess (customer experience manager)who was looking after us very well.She is a star.we cant thank enough to her she was that much supportive and reassuring us all the time.Strata is lucky to have an employee like Jess.During the build process Jess was there all the time to update about process. After all thanks to strata for well use of technology via VIP Lounge. This is a great service with which we manage to see all the building process and some nice sneak pic by Jess. Thanks to Darren for looking after us after our move to new home. Overall we like Strata and definitly recommend it to friends.

Ashish · 14 July 2019

★★★★★ 4/5

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Mark & Wendy From start to finish

From start to completion Tami and then Melissa have been very supportive and helpful through the whole process. Quite a few bits on the snagging list but almost all complete. Excellent work in the bath and shower rooms, plastering could have been smoother all over the house and painting could have been to a higher standard Some areas of sloppy workmanship but these were put on the snagging list - paint on doors, different screws in the kitchen doors both chrome and brass, one stone window is in but when fitting blinds discovered it was out of shape and not level. Complained about the lawn but its still very poor, not joined correctly and different colours of green so must be from different suppliers, not happy but nothing happened hence now having most of it turned into a patio. Site manager Jon has been very helpful and always there to help along with Melissa and previously Tami was fantastic. All in all good build but still in the early stages of living there

Mark · 5 July 2019

★★★★★ 4/5

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Buying another Strata Home!

Buying another Strata Home! Having already bought a Strata home, which I am currently living in, we decided to move to another area and looked at the Attitude site in Castleford where Karen Cole was the Customer Manager. Karen has been fantastic since we started our journey to our second Strata home; so friendly and professional and extremely helpful. She really has changed our lives by endlessly helping and informing us, where nothing is too much effort. Karen, you're a star and can't wait to move into my dream home in the very near future where I know you and the site team will look after us.

JillyChops · 14 June 2019

★★★★★ 5/5

Trustpilot

Excellent Customer Service and Quality Build

My husband and I have just moved into our Strata home and we could not be happier! Zoe our sales lady, was absolutely brilliant from the moment we stepped into the showroom and is still providing support after move in day. We quite simply could not have made the move without Zoe, she provided an excellent service by being on the ball and making sure she was across all stages of the process from choosing the property to moving in and beyond. She kept the chain moving and kept us up to date at every stage. She helped us get our dream home by providing advice on the right combination of upgrades and property size that suited our budget and lifestyle. Nothing was ever too much trouble for Zoe and she maximised the full buying experience by offering site visits throughout the build process, as and when was safe to do so and was on hand to answer any questions. When we moved in, within a short time on completion day, she sent notification of our occupancy to all the relevant utilities. Zoe was patient and professional at all times, which helped enormously during very stressful periods of the moving process. We also had a home demo by site manager Greg, who spent time showing us how everything worked and talking us through issues we might experience when moving into a new home, such as settlement cracks etc. In addition to this he was all over any minor snagging issues and they have already. His attention to detail is refreshing as is his high standard of build quality. The quality overall is far superior to any of the new home developments we have seen. The experience so far from Strata has been wonderful, from the many email updates advising us on our build stage, the VIP Lounge where we can chart our progress to the outstanding service from Zoe and Greg. We would highly recommend a Strata Home to anyone. A five star review for a five star builder that delivers.

Tink · 10 June 2019

★★★★★ 2/5

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Poor quality and poor aftercare

We was rushed into our property at the end of June last year so they could hit their year end sales, our property wasn’t even finished on the day we was handed our keys; missing splash backs, wardrobes missing, no outside lights, no turf just to name a couple. We also had to clean the house before we moved in as this wasn’t done due to them still working in the property as we was handed the keys. When we was walked around the property by the site manager he couldn’t stress enough that ‘we will find problems’ which is fine as you expect some with a new build but assured us if we get a list together they will rectify them. After this it’s been a complete battle to get anything rectified, our roof leaked and this took a month to rectify due to broken promises. Once we had our outside light fitted (this was on a Friday when myself and my Husband was at work) we got home and this had tripped all of our lights due to a faulty circuit and wasn’t rectified until the following week. Our en-suite toilet leaked twice and both times took over a month to rectify, whilst I was 8 months pregnant. We have had loads of minor snags that aren’t still rectified but we are passed the point of battling as it drains the energy out of you. They also missed our outside tap (apparently doesn’t come standard they tried telling us) but every house on street has one, it’s on our blue prints and when speaking to neighbours they haven’t opted for one and was told comes as standard. Strata finally agreed that they would rectify this and fit our tap in January, it’s now June and still not done after 3 failed attempts of them coming! We love our house but the customer care and standards are so poor which has completely ruined our first time buying a house.

Jaimee · 10 June 2019

★★★★★ 4/5

Trustpilot

Great home builder

Review for house purchase in Definition estate in Derby. The experience of buying a house through Strata has been mostly great and they have given us a good level of support from the moment of reservation throughout completion and afterwards. A special thanks to Tara Osman who helped guide and advise us through the whole process.As always, I believe there are some ítems that can be futher improved. For us, one apparent issue was the communication (or lack of) between production and sales team regarding our move in date, which went back by a month at the last minute and the production team had not made the sales team aware of this.In terms of the quality of the house, it is mostly really good, with just a few suggestions on our side. Garden Fencing: is designed so that it has gaps which means there is no privacy in the garden and everything can be seen from the street and neighbours. We are having to rework the fence now to be able to get some privacy.Snags: the on-site team have been mostly really supportive and understanding and helped us resolve all of the usual minor snags. However, we have found that we need to insist and chase more than expected to get things done which means extra work and hassle for us.Finally, another improvement suggestion would be to have a wider range of extras being offered. I found that these were fairly limited and ítems such as curtains/blinds and lighting fixtures could have been offered so as to reduce the level of work that is required post move-in.Other than that, we are 8 weeks into our new home and almost a year since we first reserved the house with Strata. Overall, very happy with the support from Strata and would not hesitate to recommend them to a friend.

Victor · 9 June 2019

★★★★★ 5/5

Trustpilot

Recently purchased my first home at…

Recently purchased my first home at Epitome Strata in Wakefield.As a first time independent buyer, there was a lot I was unsure about when it came to buying a house. From the start, Tami and the team at Epitome Strata were incredibly helpful and responsive when it came to purchasing my home. Not only was the customer service incredible, but the home itself was what really sold me. As soon as I had a look at the Livorno plot, I was blown away by the standard of fittings and finishing in this new build property. After purchasing my home, with a only a few small bumps along the way, I was able to move into my new home within the space of two months from placing my reservation fee. I have also been incredibly impressed with the team's help in ensuring I settled into my home well; dealing with all my snags in a timely manner and to a great standard.I would recommend Strata to almost anyone looking to buy a new build home!

Lewis · 3 June 2019

★★★★★ 5/5

Trustpilot

A huge thank you to Strata

A huge thank you let to all of the Strata team that have helped us purchase, move into and get settled in our new home. Admittedly we just came to view the show houses at Belong to see what they were like and then straight away we could really visualise ourselves living here! Esna, Charlotte and the sales office team have been great and very personable. Their customer service is exceptional. Andy the Assistant Site Manager has been a real star throughout, not only with getting our snagging list sorted but also down to the little things like helping my wife carrying in the shopping!

Peter · 2 June 2019

★★★★★ 5/5

Trustpilot

Being part of Definition Strata

Being part of Definition Strata has been an amazing experience.Watching my house being built is a once in a life time opportunity and Jess has been keeping me updated and well informed. What is considered to be one of the most stressful experiences in life has been a walk in the park as I've had Tara and then Jess by my side. Strata have started doing Fika Saturdays which has been a great opportunity to meet people in the same boat as I am in our new community. Overall, a great experience with a lovely, friendly, helpful staff team. I would do it all again and highly recommend Strata.

Amanda · 11 May 2019

★★★★★ 5/5

Trustpilot

Belong at Strata Eckington

The buying experience which was handled by Charlotte and Esna has been very smooth and efficient with very few problems, the few we have experienced were dealt with quickly and with minimal fuss. The build quality seems to be excellent with no serious problems. Bob the site manager has always been approachable and helpful .We would like to extend a special thank you to Andy Brailsford who has been very helpful and attentive throughout the process of moving in and sorting out the few snagging issues.

Wayne · 7 May 2019

★★★★★ 2/5

Trustpilot

Poor customer care

Poor customer care, nobody is taking responsibility for ANYTHING. Moved in July 2018 - still haven't got street lights 9 months later.The street is an absolute mess after the road has been dug up - this is either side of our drive which we have to reverse out of. Weeks later its the same after chasing.Our downstairs toilet has been blocked twice (no fault of our own).We had been informed (along with the rest of the street) that we would have a fence by the public footpath which now isn't happening as no planning permission can be granted so the one side of this path has been left as a dumping ground with a silver prison fence. There is a video of the site which the house is on and it is nothing like this visual its very far from it.We had to chase to get the landscaping sorted - I think originally we chased in Jan 2019 & this wasn't started until end of March/April. Our house is built behind the showroom so you would expect this landscaping to be done first and move down site but no, this was ignored. You have to constantly chase and chase to get any kind of answer and the ones I do get are not helpful in the slightest. Again with emails you don't seem to get a response and everyone who has complained seems to get the same generic email forwarded on. We had a leak in the kitchen which I am still waiting for this to be plastered and painted.There is a current facebook page for the KUDOS estate and there is nothing but bad and negative comments for the whole site. Bad communication & no responsibility. I would not recommend anybody as a first time buyer like us to buy a strata house.

Miss · 29 April 2019

★★★★★ 5/5

Trustpilot

Intrigue ossett

We are just in the process of purchasing our dream home from Strata. Our main contact has been Marilyn and she has been truly amazing. The intrigue site in Ossett has been one we have been interested in for a number of months. I've spoken at least every week to Marilyn trying to secure a house whilst still trying to sell mine. Marilyn has gone above and beyond what is required of her.Two week ago Marilyn changed development but has still kept in touch, I've since been dealing with Jenny and once again she has provided exceptional customer service. Thanks Strata . We can't wait to move in

Nicola · 18 April 2019

★★★★★ 5/5

Trustpilot

Anthem - livorno

In love with my new little house. Rachel in the office was amazing and made the whole process super easy. I moved in 5 weeks after putting a deposit down which was so perfect for me! Couple of little snags which are inevitable but Beth and the team were so quick at getting them fixed. Everyone on site is so lovely and nothing seems like too much trouble.

Kat · 4 April 2022

★★★★★ 5/5

Trustpilot

Definition

Me and my husband are currently in the process of buying our house at the definition site, we can not fault any of the service we have had. After being put off some new builds we came in to see Tara and she has been amazing from start to finish and nothing is ever a problem, She has reassured us through out and kept us up to date so would defiantly recommend Tara and Strata to anyone who is thinking of buying a new build!

Camilla · 18 February 2019

★★★★★ 5/5

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Simon was very helpful and got the job…

Simon was very helpful and got the job done swiftly

Megan · 12 May 2026

★★★★★ 5/5

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Chesterfield 360 site

Just reserved our plot on the Chesterfield 360 site. We had been planning to extend our current house but decided to check out the Strata homes to see if they could give us what we wanted. Charlotte was fantastic and really helpful letting us look at a range of different options. As a result we found just what we wanted and reserved a plot for later in the build. Thanks very much Charlotte. Adam & Mel

Mansfield · 16 August 2020

★★★★★ 4/5

Trustpilot

Sheereen has been brilliant

Sheereen has been brilliant. Always happy to help when we have had questions and kept us updated throughout the process. She has been in contact after the move to make sure all things are going smoothly. We dealt with a different lady when choosing our options which felt a little chaotic. We also couldn’t view a Seville easily which is why the rating is not a 5.

Sofie · 23 April 2022

★★★★★ 5/5

Trustpilot

Strata Verve

We moved to our new house a year and a half ago and are very happy with it. We have only had minor issues and Jeff and his team have been sorting them out. They have been very quick, professional and informative with their job. Nikki from the customer care team has also been very good helping us sorting out the issues.

IC · 20 November 2022

★★★★★ 5/5

Trustpilot

Jeff repaired my flooring

I had a problem where the beading wasn't touching the floor under my French windows. This few mm was probably down to the house settling, but was enough for woodlice to get in from outside. Jeff repaired it and to make doubly sure no more bugs could get in, he siliconed the full length of the area. A very professional job.

Mark · 13 April 2026

★★★★★ 5/5

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We have moved in to the new house in…

We have moved in to the new house in Green Hammerton by Strata. I write to praise the service team led by Mr Simon Hewitt and his team members for offering us a warm and helpful service once we turn to them for assistance. Thumb up for their help, kind and patience and most importance, Simon's positive attitude and his words, ' You are happy, I am happy.' Encouraging and supportive

Che · 2 August 2021

★★★★★ 5/5

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Spring wreath workshop…

Thank you Sheereen for organising the spring wreath making workshop at the Strata show home in Glasshoughton. The session was delivered by "The Flower shop" in South Elmsall. With the help and advice of the tutor I made beautiful wreath. Everyone has commented on how lovely it is and especially how nice it smells. I would highly recommend

Mrs · 16 March 2023

★★★★★ 5/5

Trustpilot

Fantastic aftercare from Jeff

Jeff was fantastic, thoroughly professional, got on with everything he needed to do and made it look easy, he knew what he was doing and kept us informed of what job was next and what he had sorted. Probably the best experience we’ve had through Strata. Great knowledge, precise, brilliant workmanship and really enjoyed his cups of tea! Haha

LUFC · 10 February 2023

★★★★★ 4/5

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We have brought at Temptation Burton

We have brought at Temptation Burton, the treatment we received was brilliant Mary was great from helping us get what we wanted to delivering us flowers on moving day. Greg looked after us for the first couple of months with any issues which he ensured were carried out asap. My only gripe was that the finishing touches to the build i.e decorating and cleanliness were not up to our expectations. However I did report these to Greg and he solved them quickly. This has not dampened our experience and have recommended strata to our friends. Lovely houses with good incentives.

Lisa · 7 February 2018

★★★★★ 5/5

Trustpilot

David Innes attended my house to fix the stairs

David Innes attended my house to fix the stair string, It had cracked very badly & was a real eyesore. He completely removed the beading, adjusted it, resealed then painted it. His work was thorough, considerate, cleaned up and David was very polite

Gill · 22 March 2024