Trusted Agent profile · Leeds
★★★★★
839 reviews across 3 platforms
Roundhay Road, Roundhay, Leeds, LS8 4BA
Preston Baker's office in Leeds, at Roundhay Road, is rated 4.6 out of 5 across 839 reviews on three platforms, including 18 Google reviews rated 4.9.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotRented my property through Preston …
Rented my property through Preston Baker for 3 years now and never had an issue, great service so far from Ashley and his team. Any maintenance issues have been sorted quickly and without any hassle.
Hi David. Thank you for sharing your review. We are really pleased to hear that you are such a happy customer. Kind regards, Team PB
5/5
TrustpilotStress-free experience
We had an excellent experience buying our first home through Preston Baker. Peter and Julie were fabulous from start to finish and even provided the bubbly and a bunch of flowers for that all-important first picture outside the house. Thank you!!
5/5
TrustpilotHugh was extremely helpful and …
Hugh was extremely helpful and professional. We are very pleased with the service and have had regular contact with the agents at every stage. The photographer was excellent and showed the property at its best.
Hi Vicky, thanks so much for your feedback. The Sheffield team and our photographer will be delighted.
5/5
TrustpilotFirst "Covid restricted" viewing
This was our very first house viewing with the current Covid restrictions in place. We were greeted by Naomi who had a lovely big warm smile on her face and we immediately felt welcomed and at ease. Throughout the viewing Naomi was both professional and informative. She answered our questions quickly and succinctly. Thank you for a great viewing.!!
5/5
TrustpilotAn excellent choice.
We have just sold our property with Preston Baker in Oakwood and found them to be extremely efficient. Julie went far above and beyond to secure a sale and Rachel and Clara followed in her excellent footsteps. All the team are patient, polite and proactive. Very satisfied indeed.
4/5
TrustpilotIt worked out well!
It worked out well!In that I was persuaded to use PB to sell our old house, I am finally relieved the house has almost sold. The magic launch wasn't so magic. It took another financial hit to promote its advertising. Even then it has actually gone slightly below the price in less than 2 months.It will take another maybe 3 to get it through to conveyancing so we're not finalised yet by a long way. Staff have been fine with me; there was just a quirk of legalisms affected me with their solicitors but the office locally worked it out quickly enough. Just being honest and transparent!
Thank you for your review Dr Dyer. Honest feedback like this is fantastic for us. We really appreciate it. Bradley ~ Team PB
5/5
TrustpilotPreston Baker - Fantastic Estate Agents
My experience with Preston Baker has been second to none. I specified the requirements and Laura Hewitt in particular has gone above and beyond to walk me through what’s going on in the market and more importantly for me, what properties will be coming on. Laura has been friendly, professional and approachable throughout and I couldn’t recommend Preston Baker enough.
1/5
TrustpilotIf you could vote 0 stars I would
If you could vote 0 stars I would. I received awful service from this company. I arranged a viewing for 5pm on a Wednesday. I left work early to attend this viewing to only be stood outside in the freezing rain. Nobody turned up for 10 minutes so I called the office. Someone then told me that nobody was turning up to the viewing and there excuse was that someone had infact called me twice and I had no voicemail so they couldn’t leave a message. I was working Wednesday so that’s why I missed the calls, to be working on a Wednesday afternoon is completely normal and Preston baker had myEmail address and my phone number to either leave a message or send an email. I left work early to attend this viewing too. They then told me the property was off the market. So the company will have known someone was taking the property and they were still arranging viewings probably as a back up for them so they didn’t lose money. To make it even worse I have been on the internet today looking for properties and they STILL haven’t taken the property down. Disgusting service. I haven’t had a phone call or an email apologising or keeping in touch like they said with any other properties. DO NOT USE THIS ESTATE AGENTS.
Hi Kirby, you'd be right to vote zero stars after the service you have received. It was a newer member of staff that tried calling you to cancel the viewing, and you are right, they should have emailed you if they couldn't reach you by phone. I have implemented training with the individual to ensure this doesn't happen in the future. I know that doesn't help your situation, but I can assure you this won't happen again. The reason we attempted to call you was because the someone else viewing the property had made an offer that the landlord had accepted, therefore viewing the property would have been a waste of your time. The property is still live on our website as the Landlord has not yet finalised a tenancy. This is standard practice in the industry and it is not an attempt for us not to lose money. It is a mechanism to ensure the landlord has the time to run through his checks with the applicant, once those checks have passed, then the property is taken off the market. It is the equivalent of Sold Subject to Contract that happens on property sales. I have spoken to our Head of Valuations and he will be in touch personally to run through this with you. I have instructed him to waive any tenancy fees should we be successful in finding you a property to rent. I hope that goes some way to compensate you for the inconvenience you have experienced. My sincerest apologies that this escalated to the stage you needed to post this review. This isn't the way I want Preston Baker to run, and it will be a good opportunity for us to improve in the future. Kind regards, Bradley ~ Team PB.
5/5
TrustpilotGreat service
We recently purchased a house through Preston Baker and worked with Rachel and Naomi. They were both professional and helpful from the start and regularly kept us informed and updated. We would recommend using Preston Baker. We also received a card in the post from them when we moved to our new home which was a lovely touch.
5/5
TrustpilotThe only one?
Just about the only estate agent (out of 6 contacted) who followed up each time I requested some information. Very pleasant to deal with. Jules was very professional on the viewing. Thanks A+
Thank you Julia! Kind regards, Team PB
5/5
TrustpilotGreat members of staff
We've viewed several properties with Preston Baker and were especially impressed with their member of staff called Ish. He's showed us round a few different houses and was so thorough, pointing out opportunities, things to look out for when viewing different houses and also wasn't affraid to point out issues with the property. We haven't bought yet, so can't comment further but both my wife and I have both commented how he's been the best house viewer we've dealt with.
Thank you Ross. Moortown, and Ish in particular, will be thrilled to hear what a positive experience you've had. Team PB.
5/5
TrustpilotBig thanks to Preston Baker for moving us on
Big thanks to Preston Baker for navigating us through the house selling and buying process. Despite a complex chain with a number of issues, we felt supported throughout by Rachel and Naomi. Both were always at the end of a call, email or WhatsApp message. I wouldn’t hesitate to recommend them for anyone buying or selling.
5/5
TrustpilotFeedback
Excellent staff and a great company to sell our property through. Claire and Chris at the moortown branch are brilliant! Claire has been amazing throughout - managing a fantastic group of staff :)
Hi Dilshad many thanks for your lovely review and feedback about Claire and Chris.
5/5
TrustpilotWe would like to place on record our…
We would like to place on record our thanks for the diligent and unceasing efforts of all the staff at Preston Baker. Everyone was so helpful and keen to assist with the sale of our house and enabled us to move into our new home. Ashley especially, was constantly making phone calls to both ourselves and all the other couples in the sale and greatly assisted in bringing the house sale to a very successful conclusion, which at times appeared an impossible task. I would wholeheartedly recommend Preston Baker to anyone else considering selling their property.
Thank you so much for your fantastic review John. We are delighted to have been able to help you and wish you all the very best in your new home. Kind regards, Team PB
5/5
TrustpilotKathryn
I spoke with Kathryn recently and was pleasantly surprised by her warm, friendly, telephone manner. Kathryn is very knowledgable and answered all of my questions clearly and concisely. I would have no hesitation in recommending Kathryn to my friends and family.Having had no previous interaction with this firm I’m firmly under the impression Kathryn is a fantastic asset to this burgeoning business.
2/5
TrustpilotExpensive estate agent
Probably a great service if you are selling a big house but the fixed fee and VAT which although you are told about in passing added another £400 on!! I sold a flat and they made all the profit more than the solicitor who did all the work. Why i went with them was I was told it would do really well with the property launch. Not one viewer and low and behold they already had a cash buyer lined up. They did very little effort for lots of money. Biggest bug bare is low value houses should not have to pay same. They promised weekly updates which never happened. When i complained was told the estate agent would speak with her manager and heard nothing. Naively as well i listened when they said other estate agents struggle to sell the flats yet i was approached by two estate agents in first month it was up for sale. Overall they did sell quick but certainly a lot of blagging to make you feel no one could compete and they will jump hoops for you which isnt what happens. I could have saved a lot going with a different estate agent.
Hi Gemma, We are really sorry to hear that you haven't been happy with our service. If you would like to discuss this any further, please email me directly hannah@prestonbaker.co.uk. Kind regards, Team PB
5/5
TrustpilotProfessional and Friendly
Professional and Friendly.Fantastic communication, and really helpful staff from telephone booking, to viewing, to sale. It has been a really postive experience. Would recommend Preston Barker.Dealing with Abigail Oxtoby has been Ace.
Hi Lammie, We are really pleased to have been able to help. Kind regards, Team PB
5/5
TrustpilotI have been in regular communication …
I have been in regular communication with the Preston Baker team over a six month period endeavouring to sell my house and buy a new home.In my many communications I have spoken with many of the staff and I have always been met with professionalism,caring and a willingness to be of the utmost assistance.Most of my many calls were to Kestyn and his caring and professional qualities are inexhaustible.He is true ambassador for the company and client alike.A definite no.1front of house.I have no hesitation in recommending Preston Baker as the team to see you through a very stressful experience.I
Hi Mary,We are so pleased to hear your wonderful feedback - thank you Mary. We are delighted to have been able to help you. Kind regards,Team PB
5/5
TrustpilotExtremely professional and knowledgable
Carol Walker Gunn at Harrogate was extremely professional, knowledgable, helpful and patient. She was also amicable with a great attitude to her work. I can’t recommend her highly enough.
5/5
TrustpilotThe Agency That Yorkshire Yearned For
I have worked with Preston Baker for the last year, and could not recommend them more. The emphasis and effort that they commit to ensuring that their Landlords and Tenants being treated well is second to none. EVERYONE at the company is professional, but more importantly, the perfect blend of knowledgeable, empathetic and efficient. Their processes have all been put in place with the customer experience at the heart, and I truly believe you would be hard stretched to find a tenant or landlord that hasn't had a great experience with them. Both Ashley and SJ, who are or have been my points of contact, are a credit to the company. They are clear industry experts and it is no surprise to me at all that they win so many awards given the calibre of their staff.
Thank you Tom for your fantastic review. The Lettings team will be over the moon with your lovely comments. Kind regards, Team PB
5/5
TrustpilotMy experience with Preston Baker has …
My experience with Preston Baker has been so beautiful as not only Sam but Ashley, Rebecca and Charlotte supported me through a very difficult and a huge time of my life which was to sell my house. The journey was a little bumpy but if it wasn't for these guys I don't think I would have gone through till the end.So Thank you So Very Much Guys you all have been incredibly helpful to us thoroughout the journey of this sale making me stay and feel positive.I am so glad I chose Preston Baker! I will surely speak highly of you all to my family and friends Thank you again.
Thank you for such a wonderful review Kajol, the team in Sheffield will be delighted. We are so pleased to have been able to help you through the process. With kind regards, Team PB
5/5
Trustpilot100% customer satisfaction
I would like to thank the team at Preston Baker for their incredible assistance throughout the purchase of my new property From viewing the property my queries were dealt with promptly by Jess Fox on the day issues were raised. As a first time buyer she put my mind at rest and made the process simple I wpuld highly recommend to anyone within the Leeds area to use this company should they wish to purchase or sell a property
Nicola, thank you so much for your kind words. I'll pass your comments on to Jess Fox, who will be made up. Thank you for recommending us. Team PB
5/5
TrustpilotPreston Baker 5 star Review.
Preston Baker throughly deserve the 5 star rating. The reason they are so good is that PB is split into 2 separate teams, Sales and Property Maintenance, each of them having defined roles so each person has a dedicated position which allows for everything to run quickly, efficiently and seamlessly. Because of the amount of staff they have in each role it means that phones are answered quickly without being put on hold or having to rely on being called back. I have been using PB for the last 4 years and have no hesitation recommending them.
Hi James. Thank you for sharing you 5 star review. We are so pleased that you have been with us for the past 4 years and look forward to helping you for many more. Kind regards, Team PB
5/5
TrustpilotFabulous Team.
Julien and all the team were so helpful in helping us buy our first home. They would go above and beyond to ensure that we were kept fully up to date with what was happening and any developments. As first time buyers we didn't really have a great deal of knowledge in buying houses but the team really put us at ease and answered any questions that we had fully and honestly. I would highly recommend them to anyone who is wanting to sell or looking to buy a new home.
What a fantastic review! Thank you so much for sharing Jenny.We're so pleased we were able to help you buy your first home.Kind regards, Team PB
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Preston Baker's Leeds office has 839 reviews across three platforms: 18 on Google, 39 on Yell, 782 on Trustpilot (across the whole business).
Preston Baker Leeds is rated 4.6 out of 5 across all 839 reviews, and 4.9 out of 5 on Google from 18 reviews.
Preston Baker Leeds, Roundhay Road, Roundhay, Leeds, LS8 4BA.
