Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI had a horrific experience with …
I had a horrific experience with Preston Baker. I ended up dealing directly with the buyer as every time I spoke to them they told me the wrong information. Even my solicitor questioned what I was paying for. Despite giving this feedback to my local branch and the person dealing with the sale repeatedly nothing changed. I initially refused the numerous requests for feedback but after being spammed by them for months, it's a pleasure.....
Just · 20 June 2017
Agent replied · 17 June 2024
Good morning. We are very sorry that you did not have a good experience with Preston Baker. We strive to make our customer's move as easy as possible. We would be interested in receiving more details so that we can look into what caused these issues for you. If you would like to provide further feedback please email us at community@prestonbaker.co.uk.
★★★★★ 1/5
TrustpilotThe dreadful service reviews are the…
The dreadful service reviews are the more accurate. I am a trustee of a property portfolio. Over several years PB harassed over properties sold or let years before, ignoring notice to remove the references on file. PB appear to use sales canvassers with out of date information and glib sales techniques. Valuation appointments were regularly missed without notification; valuations were not provided following visits; false accounts were provided to justify missed appointments. Director Jessica Fox now states PB are not able to value for distant property owners unable to attend in person; ruling out portfolio trustees and remote holders. Working to a formula of badly constructed sales pitches and unable to justify claimed skills and standards; this firm should be avoided.
Beryl · 14 July 2023
★★★★★ 5/5
TrustpilotPreston Baker is an excellent company…
Preston Baker is an excellent company to go with their very pleasant and very helpful staff are always there to help you. Adam was working very hard and has been very helpful throughout very polite on the phone and delight to speak to every time has made us feel at ease. I highly recommend Preston Baker!!!
Customer · 31 July 2019
★★★★★ 5/5
TrustpilotRachel Lansdell was outstanding …
Rachel Lansdell was outstanding throughout the whole of our rental experience with Preston Baker and her efforts to make things happen for both parties was outstanding!
Adam · 1 February 2018
Agent replied · 17 June 2024
Thank you Adam. Rachel will be over the moon with your review. Kind regards, Team PB
★★★★★ 5/5
TrustpilotProfessional and responsive
Tony Taylor has been working with me to find a property and has been very helpful every step of the way. He has excellent local knowledge and responds promptly to calls which has reduced the stress greatly. I highly recommend PB and Tony.
Mark · 31 May 2022
★★★★★ 5/5
TrustpilotWould definitely recommend
Found a lovely little house thanks to Jess Harris who ensured the process went smoothly and quickly, keeping me in the loop the whole time.
Josh · 19 August 2018
Agent replied · 17 June 2024
Jessica is a bundle of positive energy. We love her. I'll pass on your comments, Josh. Thank you. Team PB
★★★★★ 5/5
TrustpilotTop drawer!
Big thanks to Naomi Tilsley for her support through our property search. In this demanding market she has been accommodating, thorough and responsive in her approach. I’ve always found her easy to talk to and feel relaxed in our interactions. A true testament to the hiring policies at Preston Baker.
Paul · 16 March 2021
★★★★★ 1/5
TrustpilotVery poor customer service!!!
Very poor customer service!!!After initial enquiry on Monday I am no further forward securing a viewing!! Very abrupt customer service assistant. Did not reply to enquiries either email or phone. Think twice before using. The one star is for the other assistant I spoke to. Very helpful.PS: I have just been given the info I need in 2 minutes so why am I still waiting from info from Preston Baker!!!!!
Miss · 16 January 2020
Agent replied · 17 June 2024
Hello Miss Hemingway. Firstly, I am sorry you have had an experience that didn't meet your expectations. As a response, we feel this is not reflective of the customer service we provided to you, nor your interactions with our staff member, Sophie. When I investigated your complaint and asked Sophie to tell me a little bit about Miss Hemingway, her first comment was "Yes a lovely lady I had been speaking with."She was dismayed by your review, as she had been in contact with you every day prior to you posting, which wasn't reflected in your review. I have emailed you under separate cover to discuss the nature of your complaint. Thank you for feeding back to us. Bradley
★★★★★ 5/5
TrustpilotAS GOOD AS IT GETS
I can't begin to overstate just how much Preston Baker played a major role in helping us plough through the maze of buying and selling a property. From the moment motivational Julie came in to us for a valuation, to the personality plus of Chanel (who secured 6 offers in a single day), to lovely Clara in the office, always reassuring, and, of course, to Rachel, above all, whose constant determination to be with us all the way is beyond comparison. There are a number of new "look at us" agents in the market, brash, seeking to undervalue for a quick return, but Preston Baker are the ultra professionals.
Michael · 15 June 2023
★★★★★ 5/5
TrustpilotExcellent service
We bought our first home through Preston Baker, so figured we’d use them again when it was time to sell. From our first interaction with Gemma Carter we knew we were in good hands. Very supportive throughout the process and beyond. Would fully recommend.
Rob · 5 April 2025
★★★★★ 5/5
TrustpilotBrilliant service from Elle at Preston…
Brilliant service from Elle at Preston Baker. I sold my home with very little stress and Elle was always available and reliable when I had queries or difficulties. She has great communication and people skills and is honest and patient. I couldn't speak more highly of her.
Audrey · 30 September 2021
★★★★★ 5/5
GoogleLast year we chose Laura as our mortgage advisor and it was one of the best decisions we made. 2020 was a challenging time to get a mortgage for a first time buyer so without Laura I believe we would not be here today. Laura went above and …
E · 16 April 2021
★★★★★ 5/5
TrustpilotCharlotte has been very helpful
Charlotte has been very helpful, friendly and quick at sorting out any questions and problems I’ve had. Her communication skills are great and very professional.
Matt · 28 June 2017
Agent replied · 17 June 2024
Hi Matt- thanks so much for your review.
★★★★★ 1/5
TrustpilotDreadful service.
My sister signed up with this company in May 2022 to sell her house and also for them to provide information about houses for sale in her chosen area and price bracket.She paid an up front, non-refundable fee of £5,000.They have done virtually nothing in the way of work for this fee. They took some photos but haven't yet produced a brochure. They gave her details of a handful of houses, most of which were way above her price bracket.She is very unhappy with the service. We sent an email of complaint but received no reply. She has phoned on many occasions, people promise to call back, but nothing is resolved. On the odd occasion when someone ddoes talk to her they don't listen and over talk.My sister is 74 years old, not in great health and isn't computer literate, so we feel she has been taken advantage of.We are now in the process of complaining to the Ombudsman Property Scheme.
Lynne · 18 May 2023
★★★★★ 5/5
TrustpilotRachel Lansdell and Naomi Tilsley
Rachel Lansdell and in particular Naomi Tilsley have been really helpful to me through the process, answering every question I had and being really easy to contact which makes such a difference. I wouldn’t hesitate to use them again in future and would recommend to anyone
Will · 24 September 2021
★★★★★ 5/5
TrustpilotFriendly & Professional
Abigail has been a delight to work with. It's clear she really cares for Preston Bakers client's and loves what she does. Thank you!
Richard · 10 March 2018
Agent replied · 17 June 2024
Thank you for the lovely feedback on Abigail!
★★★★★ 2/5
TrustpilotCustomer service experience bad
Customer service experience wasn’t even near good. Once sale agreed they didn’t care and the sale progressor Ashley simply worked only for the vendor, despite making out he wanted to slag them off! And when picking up the keys for our new home the welcome was very weak, you think they would be excited to hand out keys to new vendors. Never got calls back or emails for days on end. Disappointed.
Sue · 28 January 2018
Agent replied · 17 June 2024
Hi Sue,We are really sorry to hear that you feel disappointed with the service you have received from Preston Baker. Should you wish to discuss this in more detail, please feel free to contact me hannah@prestonbaker.co.uk Kind regards, Team PB
★★★★★ 5/5
TrustpilotCarol Gunn @ PB is Fantastic
Carol Gunn @ PB is probably one of the agents I’ve dealt with, whether on sales or rental. She has the best approach, which consists of clear communication and ensuring that if there is anything she could assist with, then she will. It’s not just driving “sales”, for once an agent who actually cares about both seller and vendor even once a sale has been agreed. Would highly recommend.
J · 6 February 2024
★★★★★ 5/5
GoogleLaura was a fantastic Mortgage Broker who provided a very personal experience throughout a time known to be a stressful. No request was too big or too small and Laura always seemed to be available when we needed her. She worked very hard throughout and comes highly recommended.
Richard · 16 April 2021
★★★★★ 5/5
TrustpilotBen was a helpful agent and always did …
Ben was a helpful agent and always did what he said he was going to do and would always update as much as possible.
Jade · 2 October 2017
Agent replied · 17 June 2024
Ben will be delighted with your review - thank you. Kind regards, Team PB
★★★★★ 5/5
TrustpilotFriendly and efficient
Friendly and efficient. This Agency is so good. Charlotte Walsham, kept us up to date on each step. Motivating us, and keeping up the excitement of our new home. The After care package in which all of your Bill's are paid together is great too.Thank you Preston Baker Mr & Mrs J
Ms · 16 January 2020
★★★★★ 5/5
TrustpilotI recently sold a house through Preston…
I recently sold a house through Preston Baker. Angela Williams and Alex Renardson were extremely professional and helpful throughout the whole process. I felt very reassured by their advice and encouragement and I was extremely happy with the outcome. I would happily recommend Preston Baker.
Jane · 28 September 2021
★★★★★ 5/5
YellBrilliant
Preston Baker sold our house unbelievably quickly. I am sure that it was due to the launch day idea where all the viewings take place on the same day. Josh was excellent, enthusiastic and very upbeat. He kept us well informed all the way through the process. Thanks Josh for selling our property. John and Sue
SueT-29 · 19 May 2016
★★★★★ 1/5
TrustpilotUp front fees - Be Aware
Please be aware of the current Preston Baker fee pricing strategy. At the valuation stage we were advised to make an initial (non-refundable) pre-payment to receive a reduction in their eventual fees. The range of pre-payments differed greatly from a relatively small £295 up to the full amount that would be due upon sale. The latter figure could be many thousands of pounds being paid up front again non-refundable; without any guarantee of sale success. We also believe that our house was over valued to secure our business. In fact a few weeks later we were advised to reduce the price by £25,000.
Bahar · 24 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
