Trusted Agent profile · Leeds
★★★★★
839 reviews across 3 platforms
Roundhay Road, Roundhay, Leeds, LS8 4BA
Preston Baker's office in Leeds, at Roundhay Road, is rated 4.6 out of 5 across 839 reviews on three platforms, including 18 Google reviews rated 4.9.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional team
Professional, expertise, friendly and personal service . Advice was clear , appointments prompt, sale eficient. Avoids prolonged offer bargaining, yields best price descisively
Hi Louise many thanks for taking the time to leave us a review and thank you for your kind words.
1/5
TrustpilotThis is an accurate and honest review
This is an accurate and honest review, I have all the information in emails and SMS so can back this up.1. I placed an offer on a property which was accepted by the vendor.2. I sent over all my ID details, proof of funds and solicitors details.3. Preston Baker sent the Memorandom Of Sale to myself and my solicitors and the house was taken off the market and marked as Sold STC.4. I submitted my mortgage application and instructed solicitors to proceed, paying the fees.5. Preston Baker rang me to advise they have submitted another offer to the vendor and would I want to match it. I believe this is called 'gazumping', note this was after my offer was accepted and the house taken off the website etc.I tried to raise my offer and then received a further email asking for full and final offers.6. My offer was presumably beaten as it was rejected by the vendor.I have now had to cancel my mortgage application (this may impact my credit score), cancel the solicitors (which I may not get a full refund for) and look for another house. I am sure the vendor is happy as they have a better offer but as far as a potential buyer I would be very wary using Preston Baker as you could agree a sale and then be gazumped later down the line leaving you out of pocket
5/5
TrustpilotProfessional throughout
Professional throughout, enthusiastic and innovative with their approach to sales. Lines of communication are very good. Photography is excellent.
5/5
TrustpilotReally helpful and professional
Big thanks to Carrie and the team at Preston Baker Estate Agents.Really helpful and professional from start to finish. Would highly recommend.Thanks
Thank you for your review Don. We will pass your thanks onto Carrie.Kind regards, Team PB
5/5
TrustpilotI have had fantastic dealings with …
I have had fantastic dealings with Preston Baker, especially Kasia who is open, honest and very helpful. A pleasure to deal with.
Thank you for this. Glad things went well.
1/5
TrustpilotAvoid
100% avoid this company they made me wait 2 weeks for a viewing on a property due to the fact they wasn’t taking any viewings until the 20/05/23 the day before the viewing they sent an email to confirm my viewing . Then 12 hours before received a email stating the property had sold . No calls no messages to let me know . Clearly a case of someone they regularly deal with had taken the property
5/5
TrustpilotHelpful and courteous
Abigail has been very helpful and always got back to me with information as requested. So far a very good experience!
Thank you for your lovely review Gill.Kind regards, Team PB
5/5
TrustpilotSelling my two bed terraced house- with ease!
Excellent customer service from start to finish. I was looking to sell my property and had a number of estate agents wanting to sell it for me. Preston Baker were amazing, very accurate with their valuing and promoted the property exceptionally well. Throughout the process they have maintained regular contact and have constantly aided me with the selling process. Highly recommended and will definitely use them in the future.
Thank you Joe - we look forward to working with you again next time! Kind regards, Team PB
1/5
TrustpilotAwful company
Awful companyAwful company. Engaged an agent who did not perform. Lied about photos, claiming to 'take professional photos'and rocked up with an ipad. Was forced into moving agents, now being chased for payment of a service they didn't provide. Ignored everything I said and made their own judgements.
5/5
TrustpilotEnthusiastic, efficient and hardworking
It is not by chance that I have used Preston Baker more than once. The service can not be faulted, they are efficient, patient and extremely hardworking. The quality I have appreciated most is their honesty and guidance, making what is a stressful process (buying/selling a house) as pain free as possible and always keeping you informed throughout. I would use them time and time again without question.
Thank you Heidi. We agree that the Headningley team are pretty swish. I'm sure Jess will be chuffed to bits by your review. Bradley~Team PB
5/5
TrustpilotGreat service form Ashley and the team …
Great service form Ashley and the team at Preston Baker- calls answered, issues followed up promptly, daily update calls- well recommended!
Thank you Richard. We are delighted to have been able to help you. Kind regards, Team PB
5/5
TrustpilotPreston Baker have been a very …
Preston Baker have been a very professional estate agent when it came to buying a property through them, so much so that we are thinking of using them as our agent when we sell our house. They followed up every lead and steered us through the difficult task of getting a bridging loan when all the local banks would not consider us because we are of an older generation.
Hi Isobel,Thank you for taking the time to post your lovely review. We would be delighted to help you with the sale of your house too - just give us a call!Kind regards,Team PB
5/5
TrustpilotHighly recommend
Rebekkah Wanden has been our property manager across several properties for a while now. She is always professional and helpful and will persist with issues until they are resolved. She is always a pleasure to deal with. I highly recommend her.
5/5
TrustpilotIt’s early days but the agency was…
It’s early days but the agency was quick to respond to my request for a valuation and it was an absolute pleasure to meet Rachel. She was pleasant, helpful, clear and intuitive.
Thank you so much for your review. We really appreciate you taking the time to write it.
5/5
TrustpilotPreston Baker Oakwood
We bought and sold through Preston Baker Oakwood. Elle and Clara were amazing through the whole process. Keeping us and our buyer and our prospective purchase in the loop at all times to ensure a smooth move. Thanks for all your help!
5/5
TrustpilotSuper helpful
I was looking into having my house valued and Rachel was super helpful when I needed some initial advice and booked a mortgage consultation in for me, if I needed anything else in future I’d know who to come to!
5/5
TrustpilotHelpful staff
We are looking for a flat to buy in Leeds and they are very helpful and professional, trying to find something to our liking. We get calls, texts, emails... we feel very taken care of. Many thanks to Naomi and all the ladies there!
5/5
TrustpilotI would definitely recommend Preston…
I would definitely recommend Preston Baker to both buyers and sellers. We recently had two viewings with them and both agents were very professional and knowledgeable about the properties.
Thank you for your review Oliver. We really appreciate you taking the time to write it and we are delighted to hear of your positive experiences viewing properties with Preston Baker.
5/5
Yell5 star !,k
Preston Baker have managed to get my house sold quickly in April 2016 Catherine was excellent in keeping us informed, dealing with all the other people involved in the purchase and pushing when required. Preston Baker did their best to sort everything out and only asked for input when required. ,qeinfin
5/5
TrustpilotI employed Preston Baker to sell my house in Gledhow.
I employed Preston Baker to sell my house in Gledhow. From the outset they made me feel confident they would look after me and find the right buyer for my home. Julien and Alex communicated effectively all news and progress finding our buyer in 21 days. We were especially pleased with the mortgage and financial assistance we received. I would wholeheartedly recommend Preston Baker to you.
Thank you Finlay for your fantastic review. We are so please we were able to help you sell your house. Kind regards, Team PB
5/5
TrustpilotExcellent Service and Good Value for Money
Excellent professionalism shown by the team in selling my house. My house needed improvements and some repairs to the building structure.The team @ Preston & Baker, Oakwood Branch, Leeds, marketed my house in LS8 and completed the sale in 4 months time. They wrote the right description to make things clearer for the intended buyers. Matthew Hendry, Elle Pheasey and the rest of team has done a commendable job. I am pleased to have sold my house to a first time buyer instead of a but-to-let investor.
5/5
TrustpilotGreat service from start to finish!
Great service from start to finish! From the moment I met Cathy I knew I wanted Preston baker to deal with the sale of my house. The house was on the market immediately with fantastic photos! Very efficient at arranging viewings. My house sold within 3 days and I was very happy with the way the offers were dealt with! I would highly recommend Preston baker!
What a wonderful review! Thank you Georgina! We are delighted to have been able to help you.Kind regards,Team PB
5/5
TrustpilotProactive Estate Agency
Very impressive service from day one.Special thanks to Angela and Gemma for their friendly support and professionalism throughout.
Thanks Julie, glad things have gone well. Will pass on your feedback to the team they will be pleased. Thank you.
5/5
TrustpilotHelen at Preston Baker
Helen at Preston Baker has years of experience in properties dealing with sales as well as rentals. She has always been very honest, straight talking, down to earth and very professional. She is always at the end of the phone to deal with any query or issues. I would recommend her wholeheartedly if you are thinking of selling a property or looking for a new tenant.
Helen will be delighted, thank you for your feedback.
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