Preston Baker Leeds reviews

★★★★★ 5/5

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Minnie O'Rourke at Preston Baker …

Minnie O'Rourke at Preston Baker literally held my hand every step of the way when I bought my new house and applied for my new mortgage. My circumstances were unusual so I assumed I would be unable to achieve what I wanted with regards to a mortgage. The commitment, personal dedication the 'get the job done' attitude was at the forefront of every conversation we had. They say buying a house is the most stressful thing you'll ever do. To have a trusted ally by your side from start to finish, just helps take the edge of the whole daunting experience. I would highly recommend

Brodie · 14 July 2017

★★★★★ 5/5

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Preston Bakers are 2nd to none !!!!

Preston Bakers have found me 2 separate buyers for my flat but I decided to rent it out instead after having been advised by Ashley that if I didn't need the money instantly then I should think about renting it out no matter how many times I've rang to speak to Ashley he's always there for me even if he's busy he gets back to me as soon as he can all the staff are so good but Ashley really does take the time to explain every thing too me he's so kind and he cares he gets back to me asap and gives me any free time that he has so we can really talk things through so I don't rush any decision that I ultimately make for myself i'm on my 2nd tenant now because they find them so quickly for me this 2nd tenant was already signed up before the 1st tenant left wow how good is that I've never been a landlord before and wouldn't be one now if it wasn't for Ashley he's like a "friend" with the all the know how i'm really greatfull to him he doesn't need to put the time in that does with me but I truly believe he cares about his job and the people/customers that he works for all the staff are very helpful without a doubt Preston Baker are the tops for me !!!

Christine · 14 July 2017

★★★★★ 5/5

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Well Informed, dynamic and great to work with

We have both bought and sold through Preston Baker and the quality of our experience through both processes has been consistently high. From the first meeting we had with Cathy whilst enquiring about a new property, we were impressed with the attention to detail the agency shows to all of its processes. When selling, PB are very proactive and use as much demographic information as they can to market your property to achieve maximum exposure, not just relying on people calling in or looking on Right Move. The quality of their brochures and photos are excellent but most of all, they are direct and honest with their feedback which helps you making decisions based on fact which is not always easy when selling your home. During the buying process, PB facilitated an offer process that involved negotiation but did not drag out. Again, they were direct with both parties to achieve a realistic price and helped smooth over difficult situations during the sale completion.In short, they are a dynamic agency with a unique approach to selling in a difficult market. We would not hesitate to use their services again.

Asim · 12 July 2017

★★★★★ 5/5

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Got me a great price for my house

Got me a great price for my house, way above what others valued it at. Professional and friendly. Don't go for the lawyers they recommend though, DC Law were not very good.

Lydia · 6 July 2017

★★★★★ 3/5

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Overall an acceptabled experience but with some failures

Overall an acceptable experience. One of the reasons we chose Preston Baker was the idea of your property launch however the number of viewings of the property on launch day fell well below the advised expectations and therefore this did not start the potential bidding war which would have increased the sales price from the listed sales price.The property also did not feature on your "Property of the week" as promised until I called about it 1-2 days before launch day.Communication was mostly OK however many times I called and left messages and was not contacted back.With all the above taken into account, at the end of the day we accepted an offer of the asking price 4 days after launch day which is not a bad thing. I do however feel that this would have happened with any Estate Agent we could have chosen.

John · 6 July 2017

★★★★★ 4/5

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Bought and sold through Preston Baker

Both bought and sold through Preston Baker. Knowledgeable about what needs to be done, always professional and courteous. Not always the easiest to get in contact with but that's due to the small size of the team and the activensss of the members. Sold my flat in a very swift manner - perhaps listed the launch date a little too soon which resulted in low viewings but this was then followed up with a host of viewings being organised resulting in lots of interest.

Roger · 22 June 2017

★★★★★ 5/5

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Excellent Service

The level of customer service I have received so far from Preston Baker has been excellent. Rachel Lansdell has been brilliant throughout this process and really helpful when I have needed support. Naomi has also always been available to help when Rachel hasn't been available. Both doing a brilliant job and really supportive

Simon · 24 September 2021

★★★★★ 5/5

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Excellent service from preston baker

Excellent service from preston baker. I want to commend Charlotte's professionalism and approachable attitude towards her work as well and thank her for always being so helpful. I have had the best experience with using Preston baker as an estate agents compared to various other estate agents I have previously gone through. Could not recommend Preston baker enough and will make sure to tell all my friends and family about them if they move house or decided to rent.

Miss · 2 August 2017

★★★★★ 5/5

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Preston Baker get my 5 stars!

Preston Baker Impressed us from the moment of first contact through to the successful sale of our house. Their professional, friendly and helpful approach; willingness to answer any question, speed of response and clear talent at selling houses made every team member a pleasure to work with. They made the process as smooth, fast and successful as It could possibly be with as little disruption to our lives as we could ask. I would recommend them to anyone.

Barbara · 8 February 2018

★★★★★ 5/5

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Buying our first home

First time property buyers so no previous experience with the housing market, especially with the difficulties of buying during the COVID pandemic. However Rachel Lansdell and Naomi Tilsley were absolutely lovely and helped keep us right through the whole process. Thoroughly recommend it couldn’t have been a faster or more stress free experience

Natasha · 24 June 2021

★★★★★ 1/5

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Don't sign with with this agent!

Terrible experience from start to finish, culminating in us serving notice on the contract. Incredibly unprofessional and shambolic, unable to get the very basics right, no communication between staff, rude attitude, let themselves into our house for viewings without prior knowledge or agreement and despite a process being agreed to confirm beforehand.No seriously interested buyers among the 'hot leads' they claim to have. Do yourself a huge favour and don't think twice about using someone (anyone) more professional.

Media_Girl · 22 June 2017

★★★★★ 5/5

Trustpilot

Fantastic!

Fantastic team! Preston baker have managed our portfolio for 4 years now and we've never had any issues. Always very professional with that personal touch. Big thank you to Rebekkah who has recently been a superstar. Always great communication and handling of B2L related issues. Couldn't ask for anymore.

Oliver · 16 December 2021

★★★★★ 5/5

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Lindsey is a star

We have recently just completed on our first home and Lindsey has been our mortgage broker. It’s been a very stressful time and Lindsey has helped us all the way through. Nothing was too much trouble. I couldn’t not recommend her highly enough and will use her again in the future.Thanks Lindsey!! :D

Emily · 17 February 2021

★★★★★ 5/5

Trustpilot

Flat Viewing, Amazing customer service

Attended a flat viewing and had a friendly, warm welcome from Rachel. It was a great viewing, Rachel was very descriptive and had clearly gone the extra mile to have all the necessary information on hand to assist with any question I had.The property itself was very clean and well presented.

Jordan · 8 July 2021

★★★★★ 5/5

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Jess has been absolutely amazing

Jess has been absolutely amazing. I couldn’t recommend her enough. Our sale has been complicated and Jess really has gone above and beyond for us!

Alice · 6 February 2024

★★★★★ 5/5

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We would like to leave a review for Rachel

Rachel has been great in helping us look for our next home and is always willing to go out of her way. Rachel is very polite and professional in all aspects of her communication. We look forward to hopefully finding our next home with Rachel and Preston Baker.

Anonymous · 30 December 2021

★★★★★ 1/5

Trustpilot

Dismayed

We have travelled over 200 miles to view a Property, put an offer in the next morning, Someone from Preston Baker called to confirm the offer and to find out the reason for the move. They said they would get back to us. Two days later, we received an email outline our offer and the status of the sale of our house. Nothing more was heard, two days after that we checked the property online to discover it was STC. We called the estate agents to find out what was going on, to be to,d someone would call us back. No call. Next morning, which is now 5 days since the viewing, emailed the agent with a complaint re there lack of communication, early evening we received an email saying the people buying the property were in a better position to,proceed, which we could understand, but I think the lack of communication from them is appalling and we certainly will not view any properties that are with them. They really need to look at their processes

Lynne · 17 August 2023

★★★★★ 5/5

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Ashley and the team at Preston Baker …

Ashley and the team at Preston Baker again provided an excellent service, assisting with 2 managed rental properties. Fast and efficient response to all requests. Would highly recommend.

Richard · 4 July 2017

★★★★★ 5/5

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We bought our property through Preston…

We bought our property through Preston Baker and the service we received via Rachel Lansdell was fantastic. She was brilliant at communicating info throughout the chain, went above and beyond to ensure our purchase stayed on track (addressing our queries promptly) and was pleasure to deal with. Thanks Rachel!

Helen · 21 September 2021

★★★★★ 1/5

Trustpilot

Awful

Awful, placed 3 offers on a property but only one was put forward. Also I had to contact them to establish the outcome of my offer, complete terrible service. Make sure you don't do business with them, but also make sure Alex is not your estate agent.

Davie · 9 January 2022

★★★★★ 5/5

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Great customer service

Jess made the experience of selling our house very straightforward and the team at Preston Baker did an excellent job of marketing our house.

Duncan · 6 February 2024

★★★★★ 5/5

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Highly recommended.

I would highly recommend Jess at Preston Barker. Extremely knowledgeable, great advice and communication. Jess went above and beyond to achieve the best outcome.

Gosia · 6 February 2024

★★★★★ 5/5

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Recently rented a property through …

Recently rented a property through Preston Baker, worked with Carrie who was great. The whole team are professional and lovely to work with. would recommend to anyone.

Aidan · 31 October 2017

★★★★★ 5/5

Trustpilot

Great team to work with. Would recommend 100%

I have worked with Preston Baker for several years with the management of my rental properties. All the team are very helpful and responsive. Special thanks to Tom Hawes who is my account manager who keeps me up to date with everything to do with my properties.

Nick · 17 December 2021