Trusted Agent profile · Leeds
★★★★★
839 reviews across 3 platforms
Roundhay Road, Roundhay, Leeds, LS8 4BA
Preston Baker's office in Leeds, at Roundhay Road, is rated 4.6 out of 5 across 839 reviews on three platforms, including 18 Google reviews rated 4.9.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
4/5
TrustpilotGood service to date
We’ve been impressed with Preston Baker in terms of house hunting and financial advice. They’ve been reall proactive in their search for a home for us which is good as first time buyers. Rachel Lansdell and the team have been really helpful
Thank you Richard. We hope we help to find your dream home for you very soon. Kind regards, Team PB
4/5
TrustpilotSold my home and was happy with…
Sold my home and was happy with process. Professional team.Pete was great from the get go. From the deepest chamber of my heart THANK YOU
5/5
TrustpilotIncredibly helpful
Laura Hewitt has been helping us find a property in the very popular North Leeds area. She has been excellent, actively searching and keeping me informed of pre market properties, and is always available to discuss new houses with me. She takes a detailed description of what you are after and is very thorough. It is a personal touch that we have not received from other estate agents.
1/5
TrustpilotCowboy agents helping sell Cowboy builders property
Purchased our "finished to a high standard" new build home in November 2019 and its been the biggest mistake we've ever made. From day 1 we had roof leaks. Plumbing still leaks. Windows draughty and look second hand. Central heating needs filling every week. Floors/stairs move and crack when walking around. Cracks in walls/ceilings. Toilets not bolted down. There's still no finished road or street lights. The list goes on. Couldn't even clean the house before we moved in. The builders can't or wouldn't fix the issues and have now disappeared. Warranty useless. On site agent gave false promises.Neighbouring houses have even bigger issues.AVOID at all costs.
It's really disappointing to hear of your ongoing problems with your purchase from 2019 on the Meadow View development, buying a new home should be a really exciting and enjoyable experience.Our role on Meadow view was as a marketing and sales agent and therefore we don’t have any direct control over the finish and the after sales service from the builder/developer. We do take care when selecting developers we work with and after working with this developer on two previous sites both with positive reviews from the buyers, we felt confident the units would be finished to a high standard.I can only apologies if you felt we gave false promises but we can only pass on the information provided to us by the developers. Preston Baker were only employed until the handover of the new home and any initial snagging, but despite this Anne regularly spoke to you out of site opening hours and worked on your issues with you right until the end of May 2020. Which was not only through the national lockdown but also 6 months after you completed your purchase.I hope you do manage to get any outstanding snagging issues resolved with the developer and you can start to enjoy your new home.Kind regardsJames BakerLand & New Homes Director
5/5
TrustpilotStress free experience
Recently used Preston Baker with my partner to find and rent our new home. Rachel saw us through the whole process and listened to what we wanted from a property and helped us find it. Happily moved in now. Thanks Rachel!
Thank you for sharing your review Naomi. We are really pleased to hear you are settling in well to your new home. Kind regards, Team PB
5/5
TrustpilotGreat service.
Although we sold through a different agent, we have bought a flat through Preston Baker. To begin with we were impressed with the quality of the online brochure. We were shown round by Elle Pheasey, who has helped us a great deal throughout the purchase process, going above and beyond what we could have expected and generally been obliging and lovely. Thank you Elle!
5/5
TrustpilotFantastic Service…
Fantastic service in selling our house in goole, Ethan Kerswell is an asset to the Preston baker sales team, he made it a smooth process and kept us informed at all times aswell as answered any queries I had in a timely manner. Would recommend using Preston Baker.
5/5
GoogleLaura has been our absolute saviour! After trying to do everthing ourselves when things started getting complicated and stressful Laura came in and took all the stress away and literally did most of the work for us. I really doubt we'd have got the house we've managed to buy without her and we couldn't recommend her more!
5/5
TrustpilotStress free sale!
Rachel and her team have done a fabulous job in the sale of our property right from the start of instruction up until completion. It made our lives very easy with them completing all the ground work and chasing on our behalf. Will definitely use Preston Baker again and recommend to others that are looking to sell. Thank you very much!
1/5
TrustpilotVery unprofessional and judgemental.
Elle was such an unprofessional and was not ready to help us at all, she doesn't care if you are a First time buyer, didn't help with anything. didn't even told us that if we our offer is accepted or not and when I called to ask she lied and said we have left you a voicemail.
1/5
Trustpilot£150 of our deposit withheld!
6 months before the end of our tenancy, as a result of Coronavirus, we moved out of the flat but continued to pay the full rent, on time each month whilst living elsewhere. Both myself and my flatmate are students, and the landlord and Preston Baker know this. When our contract came to an end, we both moved our stuff out of the flat and 5 people spent an afternoon cleaning the property. Preston Baker have since informed us that they will be taking money from our deposit to wipe ‘dust and insects’ from the windowsills (that have clearly formed since we moved out) despite them admitting that they can see we have looked after the property and there is no damage, and that we ‘cleaned the property well’ before we moved out. On top of this, they have informed us that we must pay to have the lawn cut. No lawn mower was left, and as students we borrowed off friends and family. As a result of Coronavirus we were no longer allowed to borrow as we had previously, meaning the lawn was left to grown longer than usual. The lawn had last been mowed approximately 6 weeks before we moved out and is roughly 5x5meters. When we were told this was an issue, we offered to go and cut the lawn or arrange gardeners to do so ourselves. We were told we would not be allowed to do this. Preston Baker have now told us the deduction from our deposit will be £150 to dust the windowsills and cut the tiny lawn. After looking after the property so well and causing 0 damage, cleaning the property thoroughly before we left and paying on time, in full, each month despite not living there after being refused any form of price reduction when explaining our situations, we are absolutely disgusted at the way we have been treated. My parents are landlords and have seen how difficult a bad tenant can be, and how stressful having to chase a tenant for rent is, which is why we ensured I was an ideal tenant. They are shocked that any landlord would not expect to have to cut the lawn or dust the windowsills themselves between tenants, especially where a lawnmower was not provided. £50 to cut the lawn would be an unreasonable fee, nevermind £150!! We are currently in a dispute with the company over this as we feel scammed. I do not recommend this company unless you wish to be robbed of money after being brilliant tenants!!
Thank you for your review and I am sorry to hear that you feel unsatisfied. I have reviewed the notes on file and I can see that we were informed one of the tenants had left the area due to the pandemic, but that the other tenant would be remaining. As there would be a tenant in occupation the lease was continued. We understand that it has been a very difficult period for many tenants. We have worked hard during this time to accommodate alternative arrangements where tenants have come forward. Had we known both tenants wanted to end the tenancy early, we would have looked at all options to accommodate this. I understand my colleagues in the lettings team spoke to the landlord when one of the tenants suggested staying at the property longer with a new tenant which regrettably, the landlord rejected.I have looked over your deposit file and understand deposit decisions can be very difficult. I’d like to make it clear that we operate as an impartial third party in these instances, and we are in no way trying to withhold deposits from tenants unless there is just cause. We have to take in a number of considerations when making this decision, the main one being comparison photographs taken at the beginning of the tenancy compared to those at the end of the tenancy. The photos clearly show that the property was not left in the same level of cleanliness as the inventory, nor was the lawn attended to. The landlord was not required to provide a lawn mower and would have been happy to recommend a range of cleaners and gardeners on top of the recommendation outlined in your checkout letter which was sent, prior to your tenancy finishing.Though I appreciate the desire for you to return to the property to rectify the issues, the landlord has the right to refuse a tenant access to the property once the tenancy end date has lapsed. This can be down to many factors, but the chief one being adequate insurance. I understand deposit disputes are difficult and have noted that the case is now with the Deposit Protection Service dispute team. They are also an independent third party and will review the evidence presented to them before they make a decision. Again, I am sorry that you feel you have been unfairly penalised during the end of your tenancy, and I trust that the Deposit Protection Service will make an appropriate ruling. Kind regards,Charlotte NicholsonDeputy Head of Property Management
1/5
TrustpilotDO NOT TRUST THE LETTINGS TEAM!
Preston Baker do not conduct thorough background checks. The tenant that was recommended to us was a 'professional tenant' who we later had to evict.Preston Baker were no help in pursuing our rental arrears and only after the tenant had been evicted did we receive a PDF file titled 'xxxReferenceFail.'Why would Preston Baker source a tenant that had failed his reference check? Well, they still charge a full management fee regardless of whether the landlord is receiving any rent!! So there's no incentive on their part to find a suitable tenant - more just to get any tenant in quickly and keep their fees.And their complaints procedure is a joke! Cowboys.
Dear Mr Cooksey,As you are aware we are in the processing of dealing with your complaint in line with our Ombudsman approved in house complaints procedure.You received a response to your initial complaint some months ago and made no further contact until you re-raised the matter with us a little over a week ago.Following our response to you this morning, the matter will be escalated internally inline with our complaints procedure, where a full investigation will be carried out and our full and final viewpoint issued, which we sincerely hope will facilitate a resolution to your complaint. However should you still feel the complaint has not been resolved you will then be able to raise the matter with the Ombudsman.As noted in your initial complaint you have been a long standing client of Preston Baker’s and had been a vocal advocate of our services until the most recent tenancy which has sadly, been less than satisfactory and led to a souring of what was a previously strong and positive relationship between us. We hope to work with you to find a resolution and reignite what was once a positive working relationship.Kind regards,Sarah-Jane TaylorOperations Director
5/5
TrustpilotPreston Baker have provided an excellent service
Preston Baker have provided an excellent service. They are always in contact offering helpful progress reports and feedback.Abigail is an absolute credit to the company - she is approachable and extremely helpful. Definitely a 5 ⭐️ service
Thanks for sharing your fantastic review Nadeem. Kind regards, Team PB
5/5
TrustpilotPreston and Baker helped us to buy our …
Preston and Baker helped us to buy our first property in Meersbrook last year. The team and particularly Hugh was very helpful throughout the stressful process of buying our very first house. Thank you again for everything.
Thank you for taking the time to provide a review. We hope you are very happy in your first home.
5/5
TrustpilotExcellent service. Thank you!
What a fantastic experience, made an often stressful and emotional time a breeze!Super knowledgeable staff, a big thanks to Hugh in particular for his patience and understanding!Will recommend to all my friends and family.Thank you Preston Baker
Thank you for your lovely review and feedback about Hugh! And thank you for your recommendation.
5/5
TrustpilotWe sold our family home with Alex at…
We sold our family home with Alex at Preston Baker in Oakwood and he was excellent. Julien and Catherine were also involved at were great to deal with. Hard working and professional. I would highly recommend!
Hi Ann and John. Thank you so much for sharing your great review. Kind regards,Team PB
5/5
TrustpilotI work for a company called Tenant Shop …
I work for a company called Tenant Shop and we work alongside Preston Baker. Carrie is always very helpful and a pleasure to speak to on the phone. I look forward to our continued working relationship!
Thank you Lauren! We will pass your kind words on to Carrie. Kind regards, Team PB
4/5
TrustpilotA proactive estate agent
I can only comment from the buyers point of view but highly recommend Helen Holdsworth at Preston Baker, she went above and beyond with her personal service. Honestly the most proactive estate agent I have known.
Hi Sarah,Thank you so much for taking the time to share your review. Helen will be delighted with your comments.Kind regards, Team PB
5/5
TrustpilotPreston Baker is an excellent company…
Preston Baker is an excellent company to go with their very pleasant and very helpful staff are always there to help you. Amelia is in the process of helping us move home and has been very helpful throughout very polite on the phone and a delight to speak to every time has made us feel at ease. I highly recommend you go with Preston Baker!
5/5
TrustpilotWhat a joy to work with Gemma
What a joy to work with Gemma. In a slow market she has kept our property in the public eye. Totally proactive, a great down to earth communicator with realistic valuations .She is conscientious, pleasant and a great asset to her clients and her company
Thank you so much for your review - it is very much appreciated. We are delighted to hear how pleased you are with the service provided to you by Gemma.
5/5
TrustpilotThe photographer was absolutely…
The photographer was absolutely amazing. He took his time and wasn’t in a hurry. He was very approachable and explained to me what he was doing, advised on what ornaments to leave and ones to remove so as to get the best results. Thanks, Roza
Thanks for the review Roza. We appreciate you taking the time to write it, and are delighted to hear how pleased you were with our photographer and the results.
1/5
TrustpilotAbsolute joke gives me 2 dates for…
Absolute joke gives me 2 dates for moving and doesn't accept responsibility go through review procedure done by fellow colleague result nothing to answer to see what ombudsman says if I'm still alive when they come to decision
Dear Mr Eccleston,We're sorry to hear how you feel about your experience with Preston Baker.Whilst we completely understand the stress this process must have caused, as we have discussed at length throughout our thorough investigation of your complaint, we as the sales and marketing agent, do not confirm moving dates, it is your solicitor that confirms this. Unfortunately we were unable to release keys to you on the day you arrived with your furniture, as you had not legally exchanged contracts and therefore were not the legal owner. We have provided all evidence to the ombudsman and will await their ruling on the matter. In the meantime we wish you happiness in your new home.Kind RegardsTom KirkCEO
5/5
TrustpilotRachel was wonderful
Rachel made our house buying experience so enjoyable. Apart from being really knowledgable and good at what she does, Rachel was friendly and made sure everything ran smoothly. Thanks so much Rachel!
5/5
GoogleLaura has been extremely helpful throughout our house purchase, always willing to give us help, even if it's on her days off. She has provided us with all the information we need as first time buyers, she is very personable and always smiling and made this process stress free for us. I would highly recommend for any mortgage needs.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Preston Baker's Leeds office has 839 reviews across three platforms: 18 on Google, 39 on Yell, 782 on Trustpilot (across the whole business).
Preston Baker Leeds is rated 4.6 out of 5 across all 839 reviews, and 4.9 out of 5 on Google from 18 reviews.
Preston Baker Leeds, Roundhay Road, Roundhay, Leeds, LS8 4BA.
