5/5
Excellent service from Preston Baker.
Excellent service from Preston Baker.Sibel was so helpful. Never needed to ask anything twice. Because of her we completed within 2 weeks which reduces the stress of buying a house .Warren Ferster
Trusted Agent profile · Leeds
★★★★★
839 reviews across 3 platforms
Roundhay Road, Roundhay, Leeds, LS8 4BA
Preston Baker's office in Leeds, at Roundhay Road, is rated 4.6 out of 5 across 839 reviews on three platforms, including 18 Google reviews rated 4.9.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
Excellent service from Preston Baker.
Excellent service from Preston Baker.Sibel was so helpful. Never needed to ask anything twice. Because of her we completed within 2 weeks which reduces the stress of buying a house .Warren Ferster
5/5
Hugely impressed by the quality and …
Hugely impressed by the quality and service experienced at Preston Baker. They make you feel at ease with what can be a very arduous and awkward process. Kestyn Powell dealt with us and was first class. Professional, calming and at no point did I feel uneasy during the process. They are rated well for a reason. Excellent service
Thank you so much Max for your brilliant review. Kind regards, Team PB
5/5
Contractor review
Rebekkah Wanden always come with positive approach to every customer. She replies to emails and calls in time. Absolutely pleasure to cooperate with Preston Baker until Bekki is on board.
2/5
Agreed a viewing date, then heard nothing
Called to arrange a viewing - we agreed on a date and time. The lady was going to check with the seller and then get back in contact with me. I chased via email and had no contact. The arranged day has now been and gone and have had no contact. Not impressed.
Hello Charlie, I'm sorry to hear you had a sub par experience, that really isn't like us. I would like to look into this matter further to find out what went wrong, and see if there is any way we can help you now. I know it might seem like too little too late, but we genuinely do want you to have a great experience when you deal with us, and I'm sorry this hasn't been the case. If you could email your details to me at info@prestonbaker.co.uk or leave your full name here, I'll look into this for you. Kind regards, Bradley.
5/5
Excellent
We had a really good experience with Preston Baker and Carrie really helped to make the experience of moving run as smoothly as possible. My partner and I felt that she was very approachable and constantly kept us updated with what was happening. This made whole process a lot easier and we were very impressed with the service.
Hi Fay - thanks we will pass on your feedback to Carrie, she will be delighted. Thank you.
5/5
I highly recommend Rebekkah Wanden at Preston Baker as she is efficient and professional. In the short time I have had dealings with her I’ve found her approachable and friendly.
I highly recommend Rebekkah Wanden at Preston Baker, as I find her efficient and very professional when dealing with my property. She is approachable and friendly and would recommend her.
5/5
Just starting the process of purchasing…
Just starting the process of purchasing a leasehold flat as a first-time buyer. So far, so good. Naomi was very helpful while viewing the property, and arranging the sale. Communication has been very good.
5/5
Amelia was brilliant when I was looking…
Amelia was brilliant when I was looking for a home with Preston Baker. She went above and beyond to accommodate me and my husband. The firm is really friendly and I will be using them again in the future!
5/5
Extremely helpful staff who are…
Extremely helpful staff who are prepared to go the extra mile. Good customer service, polite and pleasant, would highly recommend this company. The Branch Manager Louise has been a great support throughout the process of moving house. Thank you.
5/5
Preston Baker are an amazing company…
Preston Baker are an amazing company and especially in this day and age where they present their properties with great attention and make full use of social media. Love the staff at all the branches - they make the best of efforts to stay in touch and to keep you updated with property listings that they tailor to your search requirements. Rachel at Preston Baker was amazing - so approachable and helpful. Overall, Preston Baker are the estate agents for the future and above all a truely professional organisation
5/5
great experience selling with Preston Baker
We had a great experience selling our house with Preston Baker. From the initial valuation, where the whole process was explained and through to the brilliant photos taken pre launch when Elle took over as our Client service manager.She was really supportive throughout the whole process, from leading the property launch, keeping us informed all the way, and answering any questions I had. She also made sure she was up to date with the whole chain's activities and chased people up when needed. She provided a great service all the way through.
5/5
Excellent service from Catherine Jones
We bought a property through PB. The sale took quite a long time and was thoroughly impressed with Catherine Jones who contiously kept us informed and followed up whenever I asked her. She is a real asset to your business. With my own sale the service was definitely not of the same standard from your competitor.
Hi Michelle, thank you so much for your review. We agree that Catherine is a total superstar and she will be thrilled to hear your kind words. Team PB
5/5
We are currently buying and selling…
We are currently buying and selling with Preston Baker and have had a really positive experience. After finding a house we loved, we needed to get our house sold quickly and Preston Baker have been so helpful and organised in getting our house sold. The launch events are a great way of getting the maximum number of people through the door. Naomi and Rachel have both been brilliant and kept us fully informed through the whole process. They have always been really easy to talk to and helpful with any questions we had. I’m really glad we chose Preston Baker and feel confident in their handling of both the sale of our house and the purchase of our new one.
5/5
The team at Preston Baker are THE BEST
The team at Preston Baker are the best! I was a very nervous seller after being stung once before when trying to sell my house. The team from day one at valuation have been personable, friendly and most importantly for me, happy to answer my many questions. I never believed my house would sell and couldn't believe it once we received an offer only 2 days after veiwing. The unique approach used for veiwings is perfect for anybody that works from home. I would recommend both the Preston Baker estate agency team and the mortgage advisory service to everybody and I know if I ever need to sell a house again, they will be the first call!
5/5
really helpful ...
Grant was really helpful when dealing with a few issues with the property and reassuring me that the property will be remarketed quickly considering the time of year
5/5
5 Star Service
Preston Baker have excellent standards in customer service. I work for a gas company that have worked along side with Preston Baker for many years to do any plumbing and gas works, and I can safely say that the maintenance team provide a rapid service, to a very high standard. I would certainly recommend this agency.
Hi Ashley - your feedback and positive review is much appreciated. Thank you.
5/5
Amazing company!
I have had nothing but a positive experience whilst using the services Preston Baker have to offer. As a first time buyer I have felt supported and valued as a customer and that they are there to make everything easy for me and less intimidating. Chris (moortown) and Fiona (Oakwood) are absolute stars! Emma B x
Hi Emma - very please things have gone well. Moortown and Oakwood are a lovely crew, they'll be thrilled with your feedback. Thank you.
5/5
Preston Baker, the best by far
Everyone at Preston Baker has been incredibly polite, efficient and absolutely lovely to deal with. Furthermore, they helped us achieve a price on our house sale that massively exceeded our expectations. Special thanks goes to Chris Clegg who went above and beyond on our open days and and managed the process exceptionally well. Thanks Preston Baker!
Good afternoon Laura, many thanks for your lovely review. I am sure Chris will be very pleased with that feedback. All the best for the future.
5/5
We were dealing with the estate for e deceased relative
We were dealing with the estate for a deceased relative, this made the sale difficult with regards to probate etc, however during that period Preston Baker were excellent throughout as we were only in a position to complete on selling the property for the third time due to the 8 month probate period .
Hi Kevin, thank you for your review, it is much appreciated. Bradley~Team PB
5/5
Oakwood Branch
We recently sold our house using the Oakwood branch who were great. Amelia was really helpful and always keep us fully updated. The process was a lot less painful having clear communications and knowing what was happening.
5/5
Preston Baker have been so helpful
Preston Baker have been so helpful with the sale of our property and also the purchase of our next property. Preston Baker brought potential viewers to our flat without having photos available. And our flat sold wihin a week of it being valued. Amazing and very happy with the service we have received so far.
Thanks so much Sarah! Wishing you all the very best in your new home. Kind regards, Team PB
1/5
Unreliable and Untrustworthy
Unreliable, untrustworthy, greedy and unrepentant. We had already lost a house that an offer had been accepted on via Preston Baker, although this often happens, the way in which it occurred we put down to the unprofessional attitude of the agent. We found a second house that an offer was accepted on and was assured that the vender wasn't as unpredictable as the first. Unfortunately after the sale was agreed the vendor failed to find another property. We were left waiting .... and waiting ..... and waiting. Our guess was that the vendor was waiting for us to pull out so that the property could be put back on the market for a higher price (enough time had passed for a significant rise in the value of the house). What we didn't expect was for Preston Baker to re-represent the vendor and the sale at a higher price after having already agreed a sale with us. We are aware that the market can be cruel and unforgiving. But we expected the agent to have some integrity. We lost a substantial amount of time and money because Preston Baker after having agreed a sale went back on their word and were only too happy to represent a misleading vendor and sale. Locating a new home can be an extremely stressful experience. It's vital that you can work with people you trust.
5/5
Laura was absolutely fab, she took the time to explain everything and was really flexible. Lindsey was always available and happy to help with anything. I would highly recommend 💜 …
1/5
Would not recommend!!!!
Would not recommend!Had a valuation done with these people to sell my mothers house. They rang me last year to see if we'd sold the property as they were still interested in selling it. We SOLD it 9 years ago!!!!!! She's been dead years! This is how upto date their database is!!!!!Recently I emailed them for property details as it wasn't on their website. I'm still waiting a reply!!!!
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