5/5
TrustpilotProfessional throughout
Professional throughout, enthusiastic and innovative with their approach to sales. Lines of communication are very good. Photography is excellent.
Trusted Agent profile · Leeds
Preston Baker Leeds reviews
★★★★★
949 reviews across 3 platforms
Leeds, LS8 2HU
Preston Baker's office in Leeds, at Leeds, is rated 4.6 out of 5 across 949 reviews on three platforms, including 165 Google reviews rated 4.3.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReally helpful and professional
Big thanks to Carrie and the team at Preston Baker Estate Agents.Really helpful and professional from start to finish. Would highly recommend.Thanks
Agent replied · 17 June 2024
Thank you for your review Don. We will pass your thanks onto Carrie.Kind regards, Team PB
5/5
TrustpilotI have had fantastic dealings with …
I have had fantastic dealings with Preston Baker, especially Kasia who is open, honest and very helpful. A pleasure to deal with.
Agent replied · 17 June 2024
Thank you for this. Glad things went well.
1/5
TrustpilotAvoid
100% avoid this company they made me wait 2 weeks for a viewing on a property due to the fact they wasn’t taking any viewings until the 20/05/23 the day before the viewing they sent an email to confirm my viewing . Then 12 hours before received a email stating the property had sold . No calls no messages to let me know . Clearly a case of someone they regularly deal with had taken the property
1/5
GoogleOut of all of the local estate agents I asked to value my property these guys were by far the worst to deal with. I was blatantly lied to by someone from there Oakwood office. Do yourselves a massive favour and avoid these shysters.
Agent replied · 15 June 2024
Hi Marvin. We are really sorry that you were not happy with the service you received. It would be really useful to discuss this with you further so we can learn where you think we fell short. Please feel to contact me directly hannah@prestonbaker.co.uk Kind regards, Team PB
5/5
TrustpilotHelpful and courteous
Abigail has been very helpful and always got back to me with information as requested. So far a very good experience!
Agent replied · 17 June 2024
Thank you for your lovely review Gill.Kind regards, Team PB
5/5
TrustpilotSelling my two bed terraced house- with ease!
Excellent customer service from start to finish. I was looking to sell my property and had a number of estate agents wanting to sell it for me. Preston Baker were amazing, very accurate with their valuing and promoted the property exceptionally well. Throughout the process they have maintained regular contact and have constantly aided me with the selling process. Highly recommended and will definitely use them in the future.
Agent replied · 17 June 2024
Thank you Joe - we look forward to working with you again next time! Kind regards, Team PB
5/5
GoogleGemma Duxbury - Easy to contact and will always respond within an acceptable time Is always really helpful.
Agent replied · 11 November 2024
Thank you Diane for taking the time to feedback on your experience with Gemma. It's fantastic to hear. https://prestonbaker.co.uk/our-agents/gemma-duxbury/ Ian
5/5
TrustpilotEnthusiastic, efficient and hardworking
It is not by chance that I have used Preston Baker more than once. The service can not be faulted, they are efficient, patient and extremely hardworking. The quality I have appreciated most is their honesty and guidance, making what is a stressful process (buying/selling a house) as pain free as possible and always keeping you informed throughout. I would use them time and time again without question.
Agent replied · 17 June 2024
Thank you Heidi. We agree that the Headningley team are pretty swish. I'm sure Jess will be chuffed to bits by your review. Bradley~Team PB
1/5
TrustpilotAwful company
Awful companyAwful company. Engaged an agent who did not perform. Lied about photos, claiming to 'take professional photos'and rocked up with an ipad. Was forced into moving agents, now being chased for payment of a service they didn't provide. Ignored everything I said and made their own judgements.
5/5
TrustpilotGreat service form Ashley and the team …
Great service form Ashley and the team at Preston Baker- calls answered, issues followed up promptly, daily update calls- well recommended!
Agent replied · 17 June 2024
Thank you Richard. We are delighted to have been able to help you. Kind regards, Team PB
5/5
TrustpilotPreston Baker have been a very …
Preston Baker have been a very professional estate agent when it came to buying a property through them, so much so that we are thinking of using them as our agent when we sell our house. They followed up every lead and steered us through the difficult task of getting a bridging loan when all the local banks would not consider us because we are of an older generation.
Agent replied · 17 June 2024
Hi Isobel,Thank you for taking the time to post your lovely review. We would be delighted to help you with the sale of your house too - just give us a call!Kind regards,Team PB
5/5
TrustpilotHighly recommend
Rebekkah Wanden has been our property manager across several properties for a while now. She is always professional and helpful and will persist with issues until they are resolved. She is always a pleasure to deal with. I highly recommend her.
5/5
TrustpilotPreston Baker Oakwood
We bought and sold through Preston Baker Oakwood. Elle and Clara were amazing through the whole process. Keeping us and our buyer and our prospective purchase in the loop at all times to ensure a smooth move. Thanks for all your help!
5/5
TrustpilotIt’s early days but the agency was…
It’s early days but the agency was quick to respond to my request for a valuation and it was an absolute pleasure to meet Rachel. She was pleasant, helpful, clear and intuitive.
Agent replied · 17 June 2024
Thank you so much for your review. We really appreciate you taking the time to write it.
5/5
TrustpilotSuper helpful
I was looking into having my house valued and Rachel was super helpful when I needed some initial advice and booked a mortgage consultation in for me, if I needed anything else in future I’d know who to come to!
5/5
GoogleMatt was very professional and very knowledgeable, will definitely use again
Agent replied · 15 June 2024
Thanks Daniel. We look forward to helping you again soon. Kind regards, Team PB
5/5
GoogleI would definitely recommend Preston Baker to both buyers and sellers. We recently had two viewings with them and both agents were very professional and knowledgeable about the properties.
Agent replied · 15 June 2024
Hi Oliver. Thank you very much for taking the time to share your great review. We are really pleased that you enjoyed the viewings. Kind regards, Team PB
5/5
TrustpilotHelpful staff
We are looking for a flat to buy in Leeds and they are very helpful and professional, trying to find something to our liking. We get calls, texts, emails... we feel very taken care of. Many thanks to Naomi and all the ladies there!
5/5
GoogleAfter a complete mix up first time i am now really happy second time round with a visit from Andrew Horbury.All the information from a very well informed chap.Answered all my questions and had done all work required before he visited.Thankyou
Agent replied · 15 June 2024
UPDATED: HI Neil. Many thanks for your updated comments . I am delighted that we have been able to restore your faith in our service delivery after our initial mix up. Best wishes, Mark Christopher. Hi Neil. Thank you for your initial feedback and for your time this morning. As discussed, I would like to offer my sincere apologies for the error which occurred with your appointment on Saturday. This was due to a member of staff being unwell at short notice. As part of good customer service we should have notified you in advance and disappointingly this did not happen due to an administrative oversight. This falls well below our normal standards, although I am pleased that we have been able to confirm a new appointment at a time convenient for you. Best regards, Mark Christopher, Business Development Director
5/5
GoogleGemma and the Preston Baker team have been great - hugely successful sale process, they actually care what happens and treat people with respect and kindness. Thank you.
Agent replied · 15 June 2024
What a lovely reveiw - thank you Helen. Gemma will be delighted to read this. Kind regards, Team PB
5/5
TrustpilotI would definitely recommend Preston…
I would definitely recommend Preston Baker to both buyers and sellers. We recently had two viewings with them and both agents were very professional and knowledgeable about the properties.
Agent replied · 17 June 2024
Thank you for your review Oliver. We really appreciate you taking the time to write it and we are delighted to hear of your positive experiences viewing properties with Preston Baker.
5/5
TrustpilotI employed Preston Baker to sell my house in Gledhow.
I employed Preston Baker to sell my house in Gledhow. From the outset they made me feel confident they would look after me and find the right buyer for my home. Julien and Alex communicated effectively all news and progress finding our buyer in 21 days. We were especially pleased with the mortgage and financial assistance we received. I would wholeheartedly recommend Preston Baker to you.
Agent replied · 17 June 2024
Thank you Finlay for your fantastic review. We are so please we were able to help you sell your house. Kind regards, Team PB
5/5
GooglePete from Preston Baker was brilliant - very knowledgeable, personable and very helpful without being at all pushy in regards to a sell. I would definitely use him again.
Agent replied · 15 June 2024
Hi James. Thanks you for taking the time to share your brilliant review of Pete. This will make his day! Kind regards, Team PB
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