5/5
TrustpilotCarrie was very helpful and always …
Carrie was very helpful and always professional!
Agent replied · 17 June 2024
Thanks for your feedback Sam.
Trusted Agent profile · Leeds
Preston Baker Leeds reviews
★★★★★
839 reviews across 3 platforms
Roundhay Road, Roundhay, Leeds, LS8 4BA
Preston Baker's office in Leeds, at Roundhay Road, is rated 4.6 out of 5 across 839 reviews on three platforms, including 18 Google reviews rated 4.9.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI have had the pleasure of working…
I have had the pleasure of working alongside Preston baker property management team for over 4 years now. I find their work ethics and professionalism second to none. They always make exceptional and amicable efforts to provide the very best service to their clients and customers. I could not recommend Preston bakers highly enough.
Agent replied · 17 June 2024
Thank you Simon for your fantastic review.. We look forward to continuing to work together for many more years. Kind regards, Team PB
5/5
TrustpilotGreat estate agents and very helpful…
Great estate agents and very helpful with all of our enquiries! Would definitely recommend them to anyone
Agent replied · 17 June 2024
Thanks for your review Kate - we really appreciate you taking the time to write it, and are delighted to hear how pleased you are with the service Preston Baker has provided to you.
1/5
TrustpilotOur dream home purchased via Preston…
Our dream home purchased via Preston Baker turned out to be our nightmare home. Twelve months later living in a home that is still waiting for major internal repairs. We have had leaks from day 1 internal soil pipe leak. Toilets not screwed down.Floors move when walking around. Downstairs loo floor replaced twice and the list goes on. This was the show house on the development Preston Baker sold me. Purchase from HELL. Warranty useless . Aftersales shocking. Avoid at all costs.
5/5
TrustpilotSo supportive - can’t thank them enough
I have been supported by Rachel Lansdell and Naomi Tilsley with my research property search. They both took the time to understand my personal situation and were incredibly supportive and resourceful. They worked so hard on my behalf to find and secure viewings on suitable properties, and I have finally found the perfect home for me and my children. They have been so supportive and helpful throughout this process and I can’t thank them enough.
5/5
TrustpilotBuying a house through Preston Baker
Rachel Lansdale was fantastic, her communication with us was first class, she found answers to all our queries promptly and sorted out any issues. I would definitely recommend Preston Baker.
1/5
TrustpilotTimewasters
Timewasters Whilst every single estate agent is obnoxious at one level or the other, these ones have their own way of upsetting buyers.They don't respond timely to your queries (whether it's phone or email). We discussed arranging a viewing for a property that i liked. We spoke for about 15 minutes. I answered all the questions they had, and in the end they said they'll arrange a viewing.Two days passed - but instead of confirming viewing details , they are more keen to arrange a meeting with either mortgage consultant.
5/5
TrustpilotRecommend as a mortgage advisor
Would highly recommend using Preston Baker as your mortgage advisor. When buying our first home we found the team, particularly Lindsey, responded quickly and kept us reassured throughout the whole process.
5/5
TrustpilotHouse Sale
Great and efficient service from Hedley. Well organised with getting potential buyers to view the property.
Agent replied · 17 June 2024
Thanks Neil - we really appreciate you taking the time to leave us a review, and we are delighted to hear how pleased you are with the service Hedley provided to you.
5/5
TrustpilotPurchase through Preston Baker
I purchased my new home through Preston Baker and the experience and service was great, I was constantly updated in the progress of my purchase and they helped so much in the negotiation stage. Post agreement they were exceptional with advice and support. Even more welcoming when popping by their office!
Agent replied · 17 June 2024
Hi Chris, I'm glad you've enjoyed what we do, because we do work hard to get it right. With the majority of people wanting to do things online, it's really nice when we get branch visitors. So keep popping in, invite your friends :) Bradley ~ Team PB
5/5
TrustpilotRachel has been helping me with my…
Rachel has been helping me with my first ever house purchase and she has been so helpful and informative throughout what can sometimes be a very confusing process!
1/5
TrustpilotNot my idea of how an estate agency should act!!!
Phone them to get a valuation now lockdown is easing, lady on phone was helpful and friendly, however then passed through to Duncan who rang regarding my needs, at this point he got my back up as he was talking to me as if I had never sold a property in my life. The day before the valuation I got a phone call from Annie telling me she had found someone interested in buying my property. I asked how that could be if no price had been agreed and I was told a price had been told to this person, I asked what it was and frankly, the price was way more than the house was worth, I asked how the prospective buyer new where my property was and was told she had told them my postcode but the person would not be able to find me. But my postcode only relates to 20 houses and I am sure it would be easy to come knocking. All this before the valuation visit and if I really wanted to sign up.When Duncan rang later I found his attitude to my concerns bombastic in a manner that he was gods gift to selling houses and rude toward me wanting to think about if I wanted Preston Baker to represent meEnough to say I told him not to evaluate my property.My advice to anyone thinking of this company, get the price from them but use another company with better customer service
5/5
TrustpilotZoe gave amazing service
Zoe was so lovely to work with, she was extremely helpful and gave amazing service when looking after my legals. I would definitely recommend Zoe.
5/5
TrustpilotKnowledgeable staff
Knowledgeable staff, what a pleasure to deal with. Would definitely recommend and use in the future
Agent replied · 17 June 2024
Thank you very much for your review. We really appreciate you taking the time to write it.
5/5
TrustpilotCarrie was ace
Carrie was ace! Really helpful.
Agent replied · 17 June 2024
Thank you, Carrie will be pleased. Glad things have gone well.
5/5
TrustpilotFantastic from the start
Fantastic from the start, Ben walker was my first point of contact and has been nothing but helpful and accessible since then. Abigail then went on to deal with our enquiry and application and has been wonderful with all queries and requests! All round a great experience from the team! Thank you!
Agent replied · 17 June 2024
What a fantastic review! Thank you Bethany. Ben and Abigail will be delighted with your kind words. Kind regards, Team PB
5/5
TrustpilotGreat support
Jess has provided me with great support in the last 8 months, on the selling of my house. Always available to speak and she follows up regularly to find out how things are proceeding.Her advice has always been unbiased and very honest. I know I can trust her judgement.Many thanksSameer Hashmi
Agent replied · 17 June 2024
Hello Sameer, we agree that Jess is fantastic. Thank you for letting us know how happy you are. Team PB
5/5
TrustpilotFrom the first time we spoke to preston…
From the first time we spoke to preston baker to view a rental property they have bin amazeing helen sophie holly and all the team carnt do enough for you and are the best estate agents in york from contacting the landlord to helping with a enq they are on hand where other estate agents take a long time and can be quite rude preston baker have always bin friendley and professional and aways there when you need them we love renting with them and can honestly say weather your renting or wanting to bhy by far this is the best estate agent to go through we recomend them 100% thankyou xx
5/5
YellGreat service
The way they sold the house where all the viewings to place on one day was superb. We only had to tidy up once which made everything easy. Thanks to Lindsey for a great and friendly service.
1/5
TrustpilotHorrid
Horrid. Enquired about a property, told they had no estimated time when we could view it, noticed after a couple of months It was reduced in price and shortly after, sold.... would of paid full price aswell, I'll make sure to make everyone aware to avoid this company like the plague.
Agent replied · 17 June 2024
Good afternoon Mr Vaughan. We are really sorry to hear this. Please can you get in touch with me (hannah@prestonbaker.co.uk) so that we can look into this in more detail. With kind regards, Team PB
5/5
TrustpilotI would highly recommend Preston Baker
I can't recommend Preston Baker enough. They hand-held me all the way through the process of selling the family home that had been in the family for over 80 years when my mother passed away. Being over 300 miles away, I needed the team at Preston Baker to stand in when I could not be there. The back up support was impeccable. Neighbours who were also selling property saw how Preston Baker handled the viewings and open day and as a result chose to use Preston Baker. The house sold within a week!
5/5
TrustpilotWe are in the process of buying a new…
We are in the process of buying a new property and in the current market, it can be pretty stressful! Rachel and Naomi have been really helpful in moving things forward and always available to answer questions. Thank you!Preston Baker are also selling our current property and Clara couldn't have been more helpful with this process! She has gone out of her way to support us at each step. Almost there now! Thank you!
5/5
TrustpilotBrilliant service!
I recently sold my house with Preston Baker and my key contacts were Rachel Lansdell and Naomi Tilsley.They definitely exceeded my expectations and changed my opinion of estate agents!They were easy to deal with, kept in close contact with the solicitors throughout, and provided me with regular updates. I would 100% recommend them if you're looking to sell your house and would definitely use them again if I was selling in the same area.
5/5
TrustpilotEthan Kerswell was a pleasure
Ethan Kerswell was a pleasure. Really supportive and quick to respond. A real credit.
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