Trusted Agent profile · Leeds
★★★★★
949 reviews across 3 platforms
Leeds, LS8 2HU
Preston Baker's office in Leeds, at Leeds, is rated 4.6 out of 5 across 949 reviews on three platforms, including 165 Google reviews rated 4.3.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with David’s knowledge, professionalism and crucially, communication - this, for me, is a key component of the excellent service David’s providing.
Hi Paul. Thanks very much for the wonderful review. David will be delighted to read your kind word. Kind regards, Team PB
5/5
TrustpilotTony has gone above and beyond and all the extra miles in the world!
Have been working with Tony over the last couple of weeks and he has absolutely gone above and beyond for me and all the extra miles possible in helping me source a property for my investment portfolio. Tony has a great eye for detail and helps massively by taking the time to break down pros and cons of each property and has even gone out of his way to view a property on my behalf when I wasn't able to make it. You can tell he definitely knows his stuff and is very well versed in the Leeds area. Wish there were more people like Tony in the property industry. Highly recommend!
4/5
TrustpilotSmoothing the process of selling
I have received a very fine service in my task of selling my flat. Eloise and Jess took me through the process, covering the pitfalls and keeping me in the loop on any changes and viewings. They also used their experience to advise me on using related services such as cleaners, removals and legal teams, which proved useful.
Hi Ed, thank you for leaving a review for our Headingley branch. We'd love to know what we can do in the future to get that extra star. Bradley ~ Team PB
5/5
TrustpilotExcellent service
I have bought, let and sold my property with Preston Baker and they’ve always been brilliant. Rachel Lansdell managed the sale right through from valuation through to completion and she was absolutely brilliant, she got me an excellent price and was always responsive, helpful and went the extra mile. I would definitely use Preston Baker again in the future.
5/5
TrustpilotExcellent service from Preston Baker.
Excellent service from Preston Baker.Sibel was so helpful. Never needed to ask anything twice. Because of her we completed within 2 weeks which reduces the stress of buying a house .Warren Ferster
5/5
TrustpilotHugely impressed by the quality and …
Hugely impressed by the quality and service experienced at Preston Baker. They make you feel at ease with what can be a very arduous and awkward process. Kestyn Powell dealt with us and was first class. Professional, calming and at no point did I feel uneasy during the process. They are rated well for a reason. Excellent service
Thank you so much Max for your brilliant review. Kind regards, Team PB
5/5
TrustpilotContractor review
Rebekkah Wanden always come with positive approach to every customer. She replies to emails and calls in time. Absolutely pleasure to cooperate with Preston Baker until Bekki is on board.
2/5
TrustpilotAgreed a viewing date, then heard nothing
Called to arrange a viewing - we agreed on a date and time. The lady was going to check with the seller and then get back in contact with me. I chased via email and had no contact. The arranged day has now been and gone and have had no contact. Not impressed.
Hello Charlie, I'm sorry to hear you had a sub par experience, that really isn't like us. I would like to look into this matter further to find out what went wrong, and see if there is any way we can help you now. I know it might seem like too little too late, but we genuinely do want you to have a great experience when you deal with us, and I'm sorry this hasn't been the case. If you could email your details to me at info@prestonbaker.co.uk or leave your full name here, I'll look into this for you. Kind regards, Bradley.
5/5
TrustpilotExcellent
We had a really good experience with Preston Baker and Carrie really helped to make the experience of moving run as smoothly as possible. My partner and I felt that she was very approachable and constantly kept us updated with what was happening. This made whole process a lot easier and we were very impressed with the service.
Hi Fay - thanks we will pass on your feedback to Carrie, she will be delighted. Thank you.
5/5
TrustpilotI highly recommend Rebekkah Wanden at Preston Baker as she is efficient and professional. In the short time I have had dealings with her I’ve found her approachable and friendly.
I highly recommend Rebekkah Wanden at Preston Baker, as I find her efficient and very professional when dealing with my property. She is approachable and friendly and would recommend her.
5/5
TrustpilotJust starting the process of purchasing…
Just starting the process of purchasing a leasehold flat as a first-time buyer. So far, so good. Naomi was very helpful while viewing the property, and arranging the sale. Communication has been very good.
5/5
TrustpilotAmelia was brilliant when I was looking…
Amelia was brilliant when I was looking for a home with Preston Baker. She went above and beyond to accommodate me and my husband. The firm is really friendly and I will be using them again in the future!
5/5
TrustpilotExtremely helpful staff who are…
Extremely helpful staff who are prepared to go the extra mile. Good customer service, polite and pleasant, would highly recommend this company. The Branch Manager Louise has been a great support throughout the process of moving house. Thank you.
1/5
GoogleAvoid at all cost! The agents at this branch are useless. During your tenancy they won’t bother to resolve any issues and on top of that they will get out of their way to overcharge you at the end of the tenancy.
Hi Gabriela. We are sorry you had a poor experience during your tenancy. Regretfully your landlord did not instruct us to manage the maintenance or deposit for your tenancy so these matters were out of our hand. Kind regards, Team PB
5/5
TrustpilotPreston Baker are an amazing company…
Preston Baker are an amazing company and especially in this day and age where they present their properties with great attention and make full use of social media. Love the staff at all the branches - they make the best of efforts to stay in touch and to keep you updated with property listings that they tailor to your search requirements. Rachel at Preston Baker was amazing - so approachable and helpful. Overall, Preston Baker are the estate agents for the future and above all a truely professional organisation
5/5
Trustpilotgreat experience selling with Preston Baker
We had a great experience selling our house with Preston Baker. From the initial valuation, where the whole process was explained and through to the brilliant photos taken pre launch when Elle took over as our Client service manager.She was really supportive throughout the whole process, from leading the property launch, keeping us informed all the way, and answering any questions I had. She also made sure she was up to date with the whole chain's activities and chased people up when needed. She provided a great service all the way through.
5/5
TrustpilotExcellent service from Catherine Jones
We bought a property through PB. The sale took quite a long time and was thoroughly impressed with Catherine Jones who contiously kept us informed and followed up whenever I asked her. She is a real asset to your business. With my own sale the service was definitely not of the same standard from your competitor.
Hi Michelle, thank you so much for your review. We agree that Catherine is a total superstar and she will be thrilled to hear your kind words. Team PB
1/5
GoogleIt is a worse agent ever. I have called them many times in different times and days and they picked the phone up and hung up!!!!!! They don’t want to work!!!!!!
Noor, We are very sorry to read your review. We have tried to look into this but we can’t find you on our system. We want to fully investigate what has happened and get some answers for you. Please can you email our Senior Manager zoe.johnson@prestonbaker.co.uk and give her your full details and she will look into this fully for you straight away. Kind regards, Team PB
5/5
GoogleI can't recommend Preston Baker enough! Adrian, Julian, Marcus and Catherine were very helpful, always available when I called them and went out of their way to ease the journey of selling my house. Thank you very much.
5/5
TrustpilotWe are currently buying and selling…
We are currently buying and selling with Preston Baker and have had a really positive experience. After finding a house we loved, we needed to get our house sold quickly and Preston Baker have been so helpful and organised in getting our house sold. The launch events are a great way of getting the maximum number of people through the door. Naomi and Rachel have both been brilliant and kept us fully informed through the whole process. They have always been really easy to talk to and helpful with any questions we had. I’m really glad we chose Preston Baker and feel confident in their handling of both the sale of our house and the purchase of our new one.
5/5
TrustpilotThe team at Preston Baker are THE BEST
The team at Preston Baker are the best! I was a very nervous seller after being stung once before when trying to sell my house. The team from day one at valuation have been personable, friendly and most importantly for me, happy to answer my many questions. I never believed my house would sell and couldn't believe it once we received an offer only 2 days after veiwing. The unique approach used for veiwings is perfect for anybody that works from home. I would recommend both the Preston Baker estate agency team and the mortgage advisory service to everybody and I know if I ever need to sell a house again, they will be the first call!
5/5
Trustpilotreally helpful ...
Grant was really helpful when dealing with a few issues with the property and reassuring me that the property will be remarketed quickly considering the time of year
5/5
Trustpilot5 Star Service
Preston Baker have excellent standards in customer service. I work for a gas company that have worked along side with Preston Baker for many years to do any plumbing and gas works, and I can safely say that the maintenance team provide a rapid service, to a very high standard. I would certainly recommend this agency.
Hi Ashley - your feedback and positive review is much appreciated. Thank you.
5/5
TrustpilotAmazing company!
I have had nothing but a positive experience whilst using the services Preston Baker have to offer. As a first time buyer I have felt supported and valued as a customer and that they are there to make everything easy for me and less intimidating. Chris (moortown) and Fiona (Oakwood) are absolute stars! Emma B x
Hi Emma - very please things have gone well. Moortown and Oakwood are a lovely crew, they'll be thrilled with your feedback. Thank you.
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