Trusted Agent profile · Leeds
★★★★★
949 reviews across 3 platforms
Leeds, LS8 2HU
Preston Baker's office in Leeds, at Leeds, is rated 4.6 out of 5 across 949 reviews on three platforms, including 165 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Preston Baker hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic from the start
Fantastic from the start, Ben walker was my first point of contact and has been nothing but helpful and accessible since then. Abigail then went on to deal with our enquiry and application and has been wonderful with all queries and requests! All round a great experience from the team! Thank you!
What a fantastic review! Thank you Bethany. Ben and Abigail will be delighted with your kind words. Kind regards, Team PB
5/5
TrustpilotGreat support
Jess has provided me with great support in the last 8 months, on the selling of my house. Always available to speak and she follows up regularly to find out how things are proceeding.Her advice has always been unbiased and very honest. I know I can trust her judgement.Many thanksSameer Hashmi
Hello Sameer, we agree that Jess is fantastic. Thank you for letting us know how happy you are. Team PB
5/5
TrustpilotFrom the first time we spoke to preston…
From the first time we spoke to preston baker to view a rental property they have bin amazeing helen sophie holly and all the team carnt do enough for you and are the best estate agents in york from contacting the landlord to helping with a enq they are on hand where other estate agents take a long time and can be quite rude preston baker have always bin friendley and professional and aways there when you need them we love renting with them and can honestly say weather your renting or wanting to bhy by far this is the best estate agent to go through we recomend them 100% thankyou xx
1/5
TrustpilotHorrid
Horrid. Enquired about a property, told they had no estimated time when we could view it, noticed after a couple of months It was reduced in price and shortly after, sold.... would of paid full price aswell, I'll make sure to make everyone aware to avoid this company like the plague.
Good afternoon Mr Vaughan. We are really sorry to hear this. Please can you get in touch with me (hannah@prestonbaker.co.uk) so that we can look into this in more detail. With kind regards, Team PB
5/5
TrustpilotI would highly recommend Preston Baker
I can't recommend Preston Baker enough. They hand-held me all the way through the process of selling the family home that had been in the family for over 80 years when my mother passed away. Being over 300 miles away, I needed the team at Preston Baker to stand in when I could not be there. The back up support was impeccable. Neighbours who were also selling property saw how Preston Baker handled the viewings and open day and as a result chose to use Preston Baker. The house sold within a week!
5/5
TrustpilotWe are in the process of buying a new…
We are in the process of buying a new property and in the current market, it can be pretty stressful! Rachel and Naomi have been really helpful in moving things forward and always available to answer questions. Thank you!Preston Baker are also selling our current property and Clara couldn't have been more helpful with this process! She has gone out of her way to support us at each step. Almost there now! Thank you!
5/5
TrustpilotBrilliant service!
I recently sold my house with Preston Baker and my key contacts were Rachel Lansdell and Naomi Tilsley.They definitely exceeded my expectations and changed my opinion of estate agents!They were easy to deal with, kept in close contact with the solicitors throughout, and provided me with regular updates. I would 100% recommend them if you're looking to sell your house and would definitely use them again if I was selling in the same area.
5/5
Googleexcellent customer service. truely couldn't be any more helpful. I would highly recommend them
Thank you so much for the wonderful review Abid. Kind regards, Team PB
5/5
TrustpilotI wouldn't use anyone else
I wouldn't use anyone else. I had originally put my house up for sale, and then circumstances changed and I ended up letting it. Every member of the Preston Baker team I've dealt with has been friendly, professional and helpful. They've been patient and really flexible as I've messed them around, and didn't even blink when I asked them to let my house in 5 weeks before I left the country! I was especially grateful for their thoughtfulness re arranging things around the needs of my young son. They found me a great tenant who looks after my home as if it's their own. I'm currently on the other side of the planet and with Preston Baker's management, I'm totally happy that my house is in good hands.Their leadership team is both values-driven and industry-savvy, giving the company a strong culture of being personable and friendly, whilst at the same time working with you to get the best value out of the property for your mutual benefit. A model for all companies, I'd say. Thanks particularly to Sam Barthram and Kathryn Steele.
5/5
TrustpilotEthan Kerswell was a pleasure
Ethan Kerswell was a pleasure. Really supportive and quick to respond. A real credit.
5/5
TrustpilotQuality North Leeds Estate Agent
My interaction with Preston Baker’s Oakwood branch has been as a potential buyer, so I can’t comment from a seller’s point of view. From what I have seen though, the agency has a very credible position in the North Leeds property market, with a good share of the high-quality, interesting properties for sale. Listing particulars on the website and given out at viewings give lots of clear, relevant information - including video tours on the website for certain properties which bring them to life. Communication is good, with helpful buyer briefings beforehand, reminder calls/texts, and quick follow-up afterwards. These calls encourage open discussions about pros and cons without hard-sell. Amelia in particular has been very helpful; although I’ve spoken to several of the team who are similarly easy to deal with.
5/5
TrustpilotExcellent customer service
Preston Baker were asked to sell the property I am renting, throughout the whole process they have been friendly, professional and caring during what has been a very stressful time. I have also been looking for a new family home to buy and Lisa, Amelia and Gareth have been really great at helping us find a new place to call home. Having dealt with many estate agents recently I feel that Preston Baker have gone above and beyond in looking after our needs.
5/5
GoogleVery pleased with the service we received. Well worth paying a little bit more. Great communication and attention to detail throughout from start to finish.
Hi Paul. Thank you so much for taking the time to share you wonderful review. Kind regards, Team PB
1/5
TrustpilotThey never respond to your phone call…
They never respond to your phone call to busy just don't care
Hi Malik. We are very disappointed to read the contents of your review. We would be like the opportunity to talk through the issues you raise in full detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on susan.preston@prestonbaker.co.uk I look forward to hearing from you. Kind Regards, Susan Preston
5/5
TrustpilotAn impressive team of staff!
Every member of staff with whom we interacted at Preston Baker, from initial valuation to offer accepted stage, was impressive, informative, polite, punctual and professional. How many organisations can you say that about?! They gave very good, fact driven, advice on the valuation and marketing of our home. The photos and video were superb. The launch strategy really worked and we had over 15 first viewings and several offers at very close to the listed price. The advice they gave us on handling the various offers was driven by statistics and very sensible. We'd wholeheartedly recommend them.
5/5
TrustpilotThank you all.
I am always greeted by all staff in property management department of Preston Baker with curtesy and politeness. Everyone posesses a positive attitude and helpful manner. It is a pleasure to work with Ashley, Charlotte, Carrie, Julie, Jan and Kay. Thanks to all for always making my day so pleasant.
Thank you Stephen for your lovely comments. You have made the Property Management team's day!Kind regards,Team PB
5/5
TrustpilotThe property management team are the best!!!!!!
The property management team are the best I have ever had manage a property I live in. If I have any problems I call them up and they are always willing to help, no problem is too big or too small. I would highly recommend them to anyone and everyone.
Hi Amy, Ashley and the team are grateful for your feedback. Thank you.
5/5
Trustpilotfantastic experience
What a fantastic experience I had with Preston Baker! From start to finish the team were so friendly, professional and reliable. After 3 failed sales with another agent, Preston Baker managed to succeed! Thank you so much to everyone to make the process as easy and stress free as possible.
Hi Melissa - making moving easy is out motto! It doesn't always work out that way, but we do our best - so pleased you achieved the sale. Thanks for the feedback. All the best.
5/5
TrustpilotGood professional support
We sold our house very quickly through the Oakwood Branch. The staff were professional and their advice was invaluable. Once the sale was agreed Elle took over as our contact. Elle really helped us and took time to answer any questions. She also was very professional and liaised between our buyers and solicitors which was very helpful. Thank you to all at the Oakwood branch for your help and kindness.
4/5
Googlereally lovely staff and are very honest and explained things clearly which is rare in this industry I will recommend them to friends
Hi Karen. Thank you for your wonderful review. We really appreciate you taking the time share your experience. Kind regards, Team PB
1/5
YellDO NOT WASTE YOUR TIME WITH THIS BUSINESS
complete waste of 9 months of our lives. We put the house on the market with them in early 2017. In early November we received an acceptable offer but from a buyer we weren't sure was serious, after having viewed the house once. However, the agency assured us and congratulated us on the sale of the house. What followed was by and large 2 and a half months of complete silence, at which point we signed the contract and suggested a completion date a couple of weeks later. It was only then that the buyer decided to start the survey process and began to attempt to renegotiate the price, amongst other things. The buyer was a first time buyer, with limited knowledge of the process and she received little help or advice from the agents over the 10 weeks following the acceptance. The sale fell through 3 days after we had actually proposed to complete and we felt it was completely mismanaged from beginning to end.
5/5
TrustpilotWe bought our house with Preston Baker …
We bought our house with Preston Baker 4 years ago and have recently sold it with them...and purchased a new home through them! They are so lovely and personable and professional and are with you every step of the way. I wouldn’t go with any other estate agent.
Thank you Rosie. We are so pleased to have been there to help you along the journey. We look forward to working with you again when you move next time! Kind regards, Team PB
5/5
TrustpilotGood Service- Glen was excellent in…
Good Service- Glen was excellent in coming quickly following a mix up in viewing times. Friendly service. Havent found the branch manager as helpful as Glen and Catherine.
5/5
TrustpilotAfter using an online company who just …
After using an online company who just take your money upfront then leave you to do every thing yourself we decided to pull the plug they were uselesswe had one viewerWe moved to Preston aker and had 5 veiwings in the first week and sold within a month
Hi Julie - That's great news - glad things have gone well and you found us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Preston Baker hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
