226 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 4.9/5
View AgentsHelpful staff, Informative and friendly
Scott and Sue have been a big help in getting me set up in my new home, they provided any information that I required in regards to the application and documentation checks. They have also been on hand to fix any issues with the flat and have helped me make the place my own.
Westley · 26 June 2024
Agent replied · 23 July 2024
Dear Westley, Thank you for your kind review. We're thrilled to hear that Scott and Sue were so helpful during your move-in process. We strive to provide excellent service and support, and it's gratifying to know we've helped make your new place feel like home. Looking forward to continuing our great relationship. Warm regards, Elizabeth
★★★★★ 5/5
View AgentsGreat service
I am very happy with the service. Rebecca was friendly and polite and answered all of my questions thoroughly. The application process was quick and straightforward. I couldn’t recommend Martin & Co more highly!
Henry · 10 April 2025
Agent replied · 13 April 2025
Dear Henry, Thank you for your 5 star review. We're thrilled to hear about your positive experience with Rebecca and the smooth application process. Your recommendation is greatly appreciated, and we look forward to assisting you with any future property needs. Warm regards, The Martin & Co Team
★★★★★ 5/5
View AgentsBest Agent
Haf has been an amazing and fantastic estate agent to us. He sorts out any issue as fast as he can. A good negotiator with our landlord. He is very friendly and always makes sure we are happy with what was offered. He is a good listener and proactive. Well done Haf. Continue to be extraordinary.
Muriel · 18 April 2024
Agent replied · 24 April 2024
Dear Muriel, Thank you so much for your 5-star review and kind words. We're thrilled to hear about your positive experience with Haf. His commitment to excellence is a shining example of our dedication to our clients. We look forward to continuing to provide you with extraordinary service. Warmest regards Elizabeth
★★★★★ 5/5
View AgentsVery good service
Throughout our home letting process, Tabs was incredibly communicative. She promptly answered calls and emails, keeping us informed about every development. Her ability to clearly explain complex contract details was particularly helpful.
Rutvik · 8 April 2025
Agent replied · 13 April 2025
Dear Rutvik, Thank you for your glowing review. We're thrilled to hear that Tabs's exceptional communication and clarity provided you with a smooth letting experience. It's our pleasure to assist with any complexities, ensuring you feel fully informed and confident every step of the way. Warm regards, Elizabeth
★★★★★ 3.9/5
View AgentsMartin & Co Leeds City
Overall, the staff at this office have been very friendly and helpful. I have been living in this property for almost 2 years now with minimal complaints. If anything was in need of repair, it was quickly arranged with a contractor and fixed. When the property has needed to be reviewed, the office was helpful to work around a time and day suitable for myself. The only complaint I have is that we have been through many letting agents/managers, so the communication could have been complicated but this hasn't affected our relationship with the staff or the tenancy.
Christopher · 8 April 2025
Agent replied · 13 April 2025
Dear Christopher, Thank you for your valuable feedback and the kind words about our staff. We're delighted to hear about your positive experiences with our service and prompt repairs. We understand the concern regarding changes to our team. Although you find it a little unsettling we are pleased this hasn't affected your tenancy. Your tenancy is important to us, and we look forward to maintaining our good relationship. Warm regards, Elizabeth
★★★★★ 4.4/5
View AgentsGood communication from staff
I am an existing tenant renting with Martin and Co in Leeds. This year Sue (Sue Wilson) was assisting us in our new contract and other issues regarding the house. Response was prompt and help was always provided. Sue was also very considerate and would follow up issues that we raised. A way better experience in our rental house contract this year !
Victoria · 17 October 2023
Agent replied · 19 October 2023
Thank you for the feedback Victoria. We are really pleased that Sue provided you a helpful and considerate service when assisting you with your contract and other issues regarding the house. We strive to provide the best customer service and it is heartening to hear that we have achieved that.
★★★★★ 5/5
View AgentsHafeez
I had a power cut in my property and I called Martin and co for this issue, thank god that Hafeez was the person who replied!! I don’t think anyone would take it that seriously and try his best to solve this problem, update me with everything and being patient.
Malk · 26 June 2024
Agent replied · 23 July 2024
Dear Malk, Thank you so much for your kind words and 5-star review. We're thrilled to hear about your positive experience with Hafeez. Our team is dedicated to providing prompt, thorough service, and it's wonderful to know that our efforts resonate with you. Your satisfaction is our top priority. Best wishes Elizabeth
★★★★★ 5/5
View AgentsFantastic Estate Agents
Sue is our fantastic Property Manager, we are so glad to be with Martin & Co, all queries are answered promptly and any issues addressed quickly. Tenants Holly & Lexi
Holly · 8 April 2025
Agent replied · 13 April 2025
Dear Holly and Lexi, Thank you for the stellar review! We're thrilled to hear about your positive experience with Sue and our team. Your satisfaction is our top priority, and it's wonderful to know we've been able to assist you efficiently. We look forward to continuing to provide you with exceptional service. Warm regards, The Martin & Co Team
★★★★★ 5/5
View AgentsGreat communication & service
Thanks to HAF who handled all of our issues very quickly with no need of chasing. Whenever I logged an issue, almost all the time, the next day the maintenance was booked. Whenever we had a different problem, Haf was there to solve it. Above expectations, honestly.
Okan · 3 July 2024
Agent replied · 23 July 2024
Dear Okan, We're elated to hear about your positive experience with HAF and our team's swift response to your needs. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. Thank you for your trust and wonderful review. Warm regards, Elizabeth
★★★★★ 5/5
View AgentsHafeez Saeed
Haf... he's been an absolute legend in getting things sorted when things go wrong! He's prompt, straight talking and knows what he's about. We've been in our rented property for some time and seen agents come and go. I do hope Haf is around for some time to come. Thank you Haf. And keep up the good work.
Stuart · 21 November 2023
Agent replied · 5 December 2023
Thank you for your kind words, Stuart! We are thrilled to hear that Haf has been such an asset to your experience. His dedication to our customers is truly commendable. We look forward to continuing to provide you with the best service.
★★★★★ 5/5
View AgentsMartin & Co manager
This is for Sue at the Leeds office. Nothing is too much trouble.
Sarah · 27 August 2025
Agent replied · 27 August 2025
Dear Sarah, Thank you for your five-star review and the commendation for Sue. We're thrilled to hear about your positive experience at our Leeds office. Delivering exceptional service is our top priority, and we're glad Sue exemplified this. We look forward to assisting you with any future property needs. Warm regards, Elizabeth
★★★★★ 5/5
View Agents5* for Tabassum
Myself and my partner found a flat we loved, perfect location/price etc. I called the office and spoke with Tabassum, she was amazing and super fast. Managed to secure a viewing later that day and sent all the paper work across later that evening. We had a few issues with our application (on our end) She was very professional and clear with everything we needed to do to get this fixed. Thank you for all your help you’ve made this move in experience seamless and stress-free
Chelsea · 8 January 2025
Agent replied · 20 January 2025
Dear Chelsea, Thank you for your glowing review. We're thrilled to hear about your positive experience with Tabassum, who exemplifies our commitment to prompt and professional service. It's our pleasure to have made your move seamless and stress-free. Welcome to your new home! Best wishes Elizabeth
★★★★★ 4.6/5
View Agentsmoved house
Sue at Martin and co has been amazing in helping me move I couldn't have done it without her
The team has been fantastic
Thank you all
Darren · 26 February 2025
Agent replied · 6 March 2025
Dear Darren Lister, We're delighted to hear about your positive experience with Sue and the rest of our team. It's our pleasure to support your moving journey, and we're grateful for your kind words and the four-star rating. Should you need any further assistance or advice, please don't hesitate to reach out. Thank you for choosing Martin & Co. Warm regards, Elizabeth
★★★★★ 5/5
View AgentsReview
I am a week away from moving into my first flat alone. Right from the beginning of the process Reece has been friendly, helpful and professional and has really gone above and beyond to make the process smooth. Any concern or queries I had were answered swiftly and successfully. I would 100% recommend Martin and Co.
Misha · 28 September 2023
Agent replied · 4 October 2023
Thank you for your kind words, Misha. We are so glad that Reece could help make the process smooth and that you are happy with the outcome. We value your feedback and hope you have a pleasant move into your new flat.
★★★★★ 5/5
View AgentsLeeds Martin & Co
Best agent I’ve dealt with in my time renting properties. Sue has been nothing less than absolutely perfect in responsiveness and helping with all of my enquiries and problems. Besides her being really friendly and quick to reply, she gets things done! Thank you Sue!
Martin · 26 April 2024
Agent replied · 8 May 2024
Dear Martin, We are thrilled to hear about your positive experience with Sue and truly appreciate your kind words. Providing outstanding service is at the heart of what we do, and your feedback is a testament to our commitment. We look forward to continuing to support all of your property needs. Thank you for choosing us. Warm regards Elizabeth
★★★★★ 5/5
View AgentsTennant Review
The staff at Martin and co have been extremely helpful and professional. As a first time renter I was very nervous and a little frightened, however I had no need to be the staff especially Hafeez (who has helped me move in and sort out any issues) have been amazing thank you to all involved. Mandy (Leeds)
Mandy · 28 July 2023
Agent replied · 1 August 2023
Dear Mandy, thank you for your kind review. We are delighted to hear that our team were able to provide you with such a professional and helpful service during your first rental experience. We are committed to ensuring our clients have the best experience and will do our best to resolve any issues. Haf passes on his thanks for your feedback. Best wishes Elizabeth
★★★★★ 4.6/5
View AgentsKitchen issues
Sue handled the issue with the oven socket and burner connection exceptionally well. She quickly arranged for an electrician, which ensured everything was resolved without delays. I’m grateful for her prompt support and professionalism.
Chika · 28 October 2024
Agent replied · 29 October 2024
Dear Chika, Thank you for your kind review! We're thrilled to hear that Sue's swift action met your expectations and resolved the issue promptly. Our team is committed to providing exceptional service and support. We appreciate your recognition of Sue's professionalism and are here for any future needs you may have. Best wishes Elizabeth
★★★★★ 5/5
View AgentsProfessional, Proactive & Polite
During a water leak I had recently Sue was a great help in getting the situation resolved in a timely manner and always being ready at a moment's notice to answer my call and make sure everything was moving forward towards a resolution. Very happy with the help and assistance I have been provided :)
Johnathan · 3 August 2023
Agent replied · 14 August 2023
Dear Johnathan, We are delighted that you were satisfied with the help provided by Sue during your water leak. We strive to ensure that all our customers have a positive experience with us and it is great to hear that we met your expectations. Many thanks. Best wishes Elizabeth
★★★★★ 5/5
View AgentsRebecca Simmons
Rebecca is a gem, knowledgeable and so so lovely. She made this by far the smoothest experience I've ever had viewing a flat
Kaitlyn · 3 March 2025
Agent replied · 6 March 2025
Dear Kaitlyn, Thank you so much for your glowing review! We're thrilled to hear about your smooth experience with Rebecca. She indeed is a treasured member of our team, and we're proud of her commitment to providing knowledgeable and friendly service. Looking forward to assisting you further! Warm regards, Elizabeth
★★★★★ 5/5
View AgentsSue Wilson - portfolio manager
Sue Wilson has been my portfolio manager for over 2 years for a flat in Leeds. She has always been very helpful and extremely responsive whenever I have ever had a questions about the flat or needed help with anything! Very knowledge and deals with issues in a prompt manner.
Prasant · 23 November 2023
Agent replied · 5 December 2023
Thank you for your positive review of Sue Wilson. We strive to ensure that all our clients are looked after and all their needs are met. We are pleased to hear that Sue has been providing you with excellent customer service.
★★★★★ 5/5
View AgentsMr. Sultan
Very professional staff - excellent customer service
Sultan · 14 September 2026
Agent replied · 24 September 2026
Thank you, Sultan, for your kind words. We are thrilled to hear that you found our staff to be professional and our customer service excellent. We always strive to provide the best experience for our clients and your feedback motivates us to continue improving. If you need any further assistance, please don’t hesitate to reach out. Best wishes Elizabeth
★★★★★ 5/5
View AgentsResolving maintenance Issues
Quick review for HAF at Martin and Co, excellent service given when reacting to a maintenance problem in my apartment. Had an engineer round and problem resolved all within half a day of reporting. Excellent service and followed up afterward to confirm all ok.
Thanks Haf & Martin Co team Leeds City Centre.
Bradley · 11 August 2023
Agent replied · 14 August 2023
Dear Bradley, Thank you so much for your kind words. We are glad to hear that we were able to respond and resolve the maintenance problem quickly. We strive to provide excellent service and it is great to hear that we have achieved this. Best wishes Elizabeth
★★★★★ 5/5
View AgentsExceeded all expectations.
Marcus has been truely outstanding in the process of my boyfriend and I moving house. There have been many complications (not through Martin & Co) and Marcus has been our shining star even though he hasn't had to be, right from the beginning. He has gone above and beyond to help us and to speed up the process which is fully appreciated. We just want to thank him as we have been very demanding but he has understood and done everything he could for us. Thank you!
Monica · 20 February 2017
Agent replied · 21 February 2017
It is great to see appreciation for Marcus. He awlays wants to do his best and offer a service, which is sometimes out of his remit.
★★★★★ 5/5
View AgentsProblem Solver
We moved into our beautiful home and had a problem with furniture, I contacted Claire to help resolve the problem, she had a very speedy approach to the matter and responded to me straight away to get things right for us, I was expecting a few weeks of wait and instead she got us what we wanted the following day with great communication with us through the whole process.
Thanks Claire, you've made the process what could of been difficult into a pleasant experience :) 5 stars
Hannah · 12 January 2017
Agent replied · 13 January 2017
Thank you Hannah, i hope you're pleased with my 'interior design' skills when it arrives this morning - i think it will complement the room nicely!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
