226 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 3.7/5
View AgentsDifficult move done swiftly and easily
Sue dealt with my letting and has been very friendly and prompt for anything needed. I would happily use her again.
Unfortunately (for me), Sue was on holiday the week running up to my move in date and I didn’t get any communication about the process or timings of the move, I had to call and ask what was going on the day of.
The inventory was also a frustrating experience. There was nothing major to report but a lot of smaller defects missed and bigger issues were significantly down graded in status.
That said, I sent all the pictures and concerns noted to Sue and I had a maintenance team around the same day.
Joseph · 24 August 2024
Agent replied · 29 August 2024
Dear Joseph, Thank you for your valuable feedback and for acknowledging Sue's friendly and prompt service. We apologize for any inconvenience caused during her absence and the issues with the inventory process. Your experience helps us to improve our communication and services. We're pleased to hear that maintenance responded swiftly to your concerns. We look forward to serving you better in the future. Best wishes Elizabeth
★★★★★ 4.6/5
View AgentsMartian & Co
I recently had the pleasure of working with Sue Wilson from Martin and Co in my search for the perfect property. From the very beginning, Sue was incredibly attentive and dedicated to understanding my needs and preferences. She went above and beyond to find properties that matched my criteria, making the search process enjoyable and efficient.
What truly sets Sue apart is her exceptional handling of the documentation process. She ensured that all paperwork was completed smoothly and promptly, alleviating any stress or confusion I had. Her professionalism and attention to detail were evident throughout the entire process.
Rohitkumar · 2 July 2024
Agent replied · 23 July 2024
Dear Rohitkumar, Thank you for your kind words and for taking the time to share your positive experience with Sue Wilson. We are delighted to hear about your satisfaction with Sue's attentive and dedicated service. At Martin and Co, we always strive for excellence and we're thrilled that Sue's efforts made your property search enjoyable and efficient. Thank you for choosing us. Best wishes Elizabeth
★★★★★ 5/5
View AgentsLettings
I had a fantastic experience working with Tabz. From start to finish, Tabz was prompt, and incredibly helpful. Tabz showed me the apartment, answering all my questions thoroughly and making sure I felt comfortable with every detail. Throughout the process, Tabz was quick to respond to my messages and kept me updated at every step, making the whole experience seamless. I highly recommend Martin&co for anyone looking for a stress-free rental process
Abisola · 29 October 2024
Agent replied · 7 November 2024
Dear Abisola, Thank you so much for your glowing review. We're thrilled to hear about your fantastic experience with Tabs and that we could assist in making your rental journey seamless and stress-free. Your recommendation is greatly appreciated, and we look forward to serving you with the same dedication in the future. Warm regards, The Martin&Co Team
★★★★★ 5/5
View AgentsReview for Sue
Just wanted to shoutout Sue who has been fantastic since making contact with me. I live in a property that had flooded and our previous letting agents were less than helpful. I was left with no flooring and stains all over the walls and ceilings due to the flood - this continued for three months. Fortunately, my landlord moved us to Martin & Co and in the short time since we started with them, we now finally have dates for decorating and flooring to be put in. The empathy and dedication shown by Sue to get this sorted quickly has been so reassuring and meaningful after what has been a dire few months. Thanks again Sue and the extended team.
Joe · 13 June 2024
Agent replied · 23 June 2024
Dear Joe, Thank you for your glowing review and five-star rating. We're thrilled to hear about your positive experience with Sue and our team at Martin & Co. It's our top priority to swiftly address our tenants' concerns and restore comfort to their homes. We're glad to have made a difference during a stressful time and look forward to continuing to serve you with care. Best wishes Elizabeth
★★★★★ 4.8/5
View AgentsSue is amazing
Sue really helped me and put my mind at ease after a miscommunication over my rent increase. The original agent I spoke to offered me an increase amount and then came back to me with an ven larger asronimical rent increase. She had no empathy or desire to look into the issue for me. However, Sue picked up my concern and took ownership even though it wasn’t her case. She was kind, empathetic, reassuring and went the extra mile for me. She clearly cares. Sue is amazing at service recovery and my faith and trust in Martin and co remains as good as always now.
Mark · 9 June 2024
Agent replied · 23 June 2024
Dear Mark, Thank you for your candid feedback and the 4-star review. We're glad that Sue was able to resolve the miscommunication about your rent increase professionally and compassionately. We always strive to provide exceptional service and are thrilled Sue exemplified this, restoring your faith in us. Your trust is our top priority, and we look forward to continuing to help you in the future. Best wishes Elizabeth
★★★★★ 5/5
View AgentsProfessional and Caring
Hafeez & Sue, I wanted to take a moment to express my sincere gratitude for your support during my tenancy at Echo Central Two. As I’ve recently moved out, I wanted to acknowledge the excellent service you provided throughout the process.
Your professionalism, responsiveness, and attention to detail made my experience as a tenant smooth and hassle-free. From handling maintenance requests promptly to addressing any concerns, you truly went above and beyond.
I appreciate your efforts in ensuring that the property was well-maintained and that my queries were promptly addressed. Moving can be stressful, but your assistance made it much easier.
Please extend my thanks to the entire team at Martinco. I will certainly recommend your services to friends and family in need of a reliable letting agency.
Once again, thank you for your outstanding service. Wishing you continued success!
Chetan · 15 April 2024
Agent replied · 17 April 2024
Dear Chetan, We are deeply touched by your kind words and immensely grateful for the opportunity to support you during your tenancy at Echo Central Two. The entire team at Martin & Co takes great pride in delivering exceptional service, and it's wonderful to hear that our efforts contributed to a positive experience for you. Your satisfaction is our top priority, thank you for your kind review and we wish you all the very best for the future. Kind regards Elizabeth
★★★★★ 5/5
View AgentsBest Agent, Highly recommended
I had a fantastic experience renting my new home through Martin & Co, thanks to Tabassum. She made the whole process seamless and straightforward, handling everything with care and professionalism. Tabassum’s expertise and dedication made a usually stressful process easy and enjoyable. I’m thrilled with my new home and grateful for her support every step of the way. I highly recommend Martin & Co, especially Tabassum, 5/5!
Muhammad · 31 October 2024
Agent replied · 7 November 2024
Dear Muhammad, We're overjoyed to hear about your positive experience and are glad Tabassum could make your rental journey smooth and stress-free. Thank you for choosing Martin & Co and for your kind recommendation. We're thrilled to welcome you to your new home and are always here for any future property needs. Warm regards, The Martin & Co Team
★★★★★ 5/5
View AgentsBest Estate Agents
Renting with Martin & Co has been an amazing and peaceful experience for me. My property manager, Sue Wilson, is very knowledgeable, professional and transparent. The team in Leeds is very approachable, and the properties they manage are in good/excellent conditions. They also make good use of technology to make the processes easy for the tenants.
They can truly be trusted. I felt like I could ask any questions and ask for help whenever needed. And I always received help and a quick response.
Taina · 8 March 2024
Agent replied · 21 March 2024
Dear Taina, Thank you for your glowing review and five-star rating. We're thrilled to hear about your positive experience with Sue and our Leeds team. Your trust and comfort are our top priorities, and we are glad our efforts and technology have streamlined your rental process. We're always here for any questions or support you need. Looking forward to continuing to provide you with exceptional service. Best wishes Elizabeth
★★★★★ 5/5
View AgentsHafeez Saeed
Our Tenancy came to an end with Martin & Co. And all I can say is, the 5 years we was with them, they have been outstanding! Especially Haf and Sue. Sue, we first met signing the tenancy. A wonderful, hassle free service she had provided and very informative. Haf, we only knew for a short time but he was like someone I had know for ages. Very friendly, he would happily talk about anything and any problems you have, he'd get it sorted.
Haf and Sue thank you for your service and providing a home. And thank you to the landlord.
Stuart · 31 January 2024
Agent replied · 5 February 2024
Dear Stuart, We're thrilled to hear about your positive experience with our team. Thank you for trusting Haf, Sue, and Martin & Co to provide you with a hassle-free tenancy over the past 5 years. We take pride in our staff's dedication to friendly and efficient service. Your heartfelt thanks mean the world to us. Best wishes Elizabeth
★★★★★ 5/5
View AgentsStress-free and painless experience, Thanks to Reece Land and Martin & Co Leeds City
Thank you so much Reece for taking your time and helping me with all the processes related to renting this studio in Manor mills. I found the property with the help of Matthew who was helping me with my relocation and had seen a few apartments prior to our meeting which honestly was not really pleasant.😅 The house is really nice, cosy, well maintained and hygienic (which was my major concern after viewing few houses earlier). Also, Thanks for being patient with me and answering all my queries throughout the process. I was a bit nervous as it is my first time renting in the UK and you made sure that everything went well without any complications. I appreciate your help and guidance.
I would highly recommend anyone to go for Martin & Co Leeds City, and Reece land as their letting negotiator without any doubt.
Divay · 8 January 2024
Agent replied · 14 January 2024
Dear Divay, We're thrilled to hear about your positive experience with Reece. Ensuring a smooth, reassuring rental process, especially for first-time renters, is our top priority. Your recommendation means the world to us. Welcome to your new home at Manor Mills, and thank you for choosing Martin & Co Leeds City. Warm regards, The Martin & Co Leeds Team.
★★★★★ 5/5
View AgentsMaintenance Follow Up
A special mention to Hafeez Saeed, Portfolio Manager at Martin & Co Leeds City for going above and beyond to help me resolve a maintenance issue relating to a faulty light switch at the property I am currently staying at. He was prompt, courteous, and highly professional in ensuring my complaint was resolved as quickly as possible and to a high standard, as it could have been costly on my part if not resolved in such a manner.
Sufian · 9 January 2024
Agent replied · 14 January 2024
Dear Sufian, Thank you for your glowing review and for singling out Hafeez for his exceptional service. We're thrilled to hear about your positive experience and his dedication to resolving your maintenance issue swiftly and professionally. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Best wishes Elizabeth
★★★★★ 5/5
View AgentsAmazing Agents
We have recently moved out of private rented, after being there 6 years . Amazing staff at Martin and co especially Haff , he is a great housing manager, couldn't fault him at all. Any issues we had he was on the ball at all times, very friendly also . Thanks Haff and all your staff at martin and co . Hope you find a responsible tenant to look after number 13 just as we did .
Haley-marie · 30 January 2024
Agent replied · 5 February 2024
Dear Haley-Marie, Thank you for your glowing review. It's been our pleasure to assist you over the past 6 years. Haff and the entire Martin & Co team are delighted to hear your kind words. Rest assured, we'll find a tenant who values No. 13 just as much as you did. Wishing you all the best in your new home. Best wishes Elizabeth
★★★★★ 4.4/5
View AgentsGood letting agent, tight landlord!
Our property manager Sue was fantastic and communicative, some of her earlier colleagues let the side down before we were handled by Sue. Inventory report wasn’t well conducted and left a little vague initially and a few maintenance issues were a hassle. But when Sue took over we had a much better experience of Martin & Co. Shame the landlord is unable to do more work to improve the flat.
Oliver · 6 May 2024
Agent replied · 8 May 2024
Dear Oliver, thank you for taking the time to share your feedback. We're thrilled to hear about your positive experience with Sue. We apologize for any inconvenience with the inventory report and maintenance issues. Your insights help us improve our services. We'll convey your thoughts to the landlord in hopes of future enhancements. Thank you for choosing Martin & Co. Best wishes Elizabeth
★★★★★ 5/5
View AgentsRebecca
Rebecca was amazing and went above and beyond to ensure I was able to view the property. She was very knowledgable, informative and personable. She is a great asset to your fab team.
Olivia · 11 September 2025
Agent replied · 30 September 2025
Dear Olivia, Thank you so much for your kind words and stellar review! We're thrilled to hear that Rebecca's dedication and expertise greatly contributed to your positive experience. Our team is indeed fortunate to have her. We always strive to go the extra mile for our clients, and it's wonderful to see that reflected in your experience. Again, many thanks. Best wishes Elizabeth
★★★★★ 5/5
View AgentsRenting Experience - Professional and Attentive
Recently moved into a new apartment - Beth and the agency at Leeds City Centre have made sure that the process between the initial viewing to the move-in date of the apartment is as smooth as it can be. When we moved in, there were several issues with the apartment and our property manager Talana has always been professional, friendly, and very quick to acknowledge and respond to the issues on our behalf. We feel comfortable and at ease knowing that Talana and the agency are attentive and at arm's reach, and we would highly recommend them.
Christian · 5 September 2023
Agent replied · 6 September 2023
Thank you so much for your kind words and 5-star review Christian! We are so pleased that you are happy with the service you have received from us. It is our pleasure to make sure that the process of finding and moving into a new apartment is smooth and easy. We are glad that Talana was able to take care of any issues quickly and professionally.
★★★★★ 5/5
View AgentsExcellent service! Highly recommend
This agency is one of the very few that went above and beyond to find us the perfect flat to rent. All of the staff we interacted with were friendly and helpful. One member of staff, Reece, was more than helpful. He was extremely kind, approachable and honest with us throughout the whole process. Reece was more than happy to help us, in person and over the phone. Overall, his service and the company is highly professional and could not recommend more. Despite the difficulty of finding the perfect flat to rent, they managed this and we could not be happier.
Amy · 30 August 2023
Agent replied · 8 September 2023
Thank you for your kind words, Amy. It's great to hear that Reece was helpful throughout your experience. We are so pleased that you are happy with your new home and we appreciate your recommendation.
★★★★★ 4.9/5
View AgentsReplacement of relevant issues at my rented home for my comfort
I want to express my appreciation for the excellent service provided by Hafeez (Haf) in addressing the issue with my broken radiator and window handles. From the moment I raised the concern, Hafeez was professional, attentive, and quick to act. He ensured that the replacement process was seamless, constantly keeping me updated and making sure everything was handled efficiently.
Andrew · 5 September 2024
Agent replied · 8 September 2024
Dear Andrew, Thank you for your kind words and for acknowledging Hafeez's dedication to resolving your issues promptly and professionally. We value your feedback and are thrilled to hear about your positive experience. Our team is committed to maintaining this level of service, and we look forward to assisting you in the future. Warm regards Elizabeth
★★★★★ 5/5
View AgentsLeeds Cite Centre Martin n Co
Best letting agent Ive used in my years as a tenant! This can namely be attributed to the lovely Sue thats been my property agent since moving into my latest flat. Since my move in, she’s been nothing less than perfect. Extremely friendly and pro active. All my enquiries were answered and assisted in a really really short time frame. Thanks for everything Sue!
Martin · 30 April 2024
Agent replied · 8 May 2024
Dear Martin, Thank you so much for your glowing review and five-star rating! We are thrilled to hear about your positive experience with Sue and our team. It's our top priority to be responsive and provide exceptional service. We look forward to continuing to assist you with any future needs. Your feedback is greatly appreciated. Best wishes Elizabeth
★★★★★ 5/5
View AgentsFantastic and Informative!
Throughout the letting process Ellie was approachable, knowledgeable and unbelievably helpful - making each step of the process easy to understand and complete. As a first time renter i I would definitely recommend Ellie and Martin & Co leeds.
Deanna · 12 April 2025
Agent replied · 17 April 2025
Dear Deanna, Thank you immensely for your wonderful review. We are thrilled to hear about your positive experience with Ellie and our team. Our focus is on making the letting process straightforward and stress-free, especially for first-time renters. Your recommendation means the world to us, and we're here for any future needs you might have. Welcome to the Martin & Co Leeds family. Best wishes Elizabeth
★★★★★ 5/5
View AgentsImpressive Response!
I was granted viewings at two properties within 30 minutes of my initial inquiry to the City centre office ! Many thanks to Rebecca who has fantastic customer service skills and is a huge asset to the rental team
Darryl · 7 April 2025
Agent replied · 13 April 2025
Dear Darryl, We're thrilled to hear about your swift and positive viewing experience! Thank you for highlighting Rebecca's excellent service; we're proud to have her on our team. Your feedback is immensely appreciated, and we look forward to assisting you further on your property journey. Warm regards, Elizabeth
★★★★★ 5/5
View AgentsMove in review
Hafeez is really a great person who has the interest of Martin and co at heart.
He was able to make believe that I didn't make the wrong choice selecting Martin and co.
He explained every detailed information needed even before asking and creates a friendly environment.
I am so happy having Martin and co as my property agent
Monsurat · 8 June 2024
Agent replied · 23 June 2024
Dear Monsurat, Thank you for your glowing review! We're thrilled to hear about your positive experience with Hafeez and proud to have him on our team. His dedication to providing detailed information and a friendly environment exemplifies our commitment to service at Martin and Co. We're grateful for your trust in us and look forward to continuing to serve as your property agent. Best wishes Elizabeth
★★★★★ 4.9/5
View AgentsThe best agent ever
Haf is really good at what he does. When I moved into my apartment I noticed some bits of stuff that not good anymore. I contacted him and he came over to check them out. He told me to leave it with him. It didn't take long he reached out and got everything sorted. I was really glad he did as promised. Haf you are the best agent ever.
Muriel · 21 September 2023
Agent replied · 4 October 2023
Thank you so much for your kind words about Haf, Muriel! We are so pleased he was able to attend to your issue promptly and get everything sorted out - we take pride in providing excellent service to our clients.
★★★★★ 5/5
View AgentsRebecca is helpful and professional
I'm glad that Rebecca is on time. She carefully listens to my preferences and jots notes, though I have lots of requirements she was kind enough to offer me help on finding the right apartment for me. Thanks :)
Kalina · 14 February 2025
Agent replied · 20 February 2025
Dear Kalina, Thank you for your wonderful review and 5-star rating! We're thrilled to hear that Rebecca's punctuality and attentiveness have made your apartment search a positive experience. Your satisfaction is our top priority, and we look forward to helping you find the perfect place to call home. Thank you for choosing us for your new home needs. Warm regards, Elizabeth
★★★★★ 5/5
View AgentsAttentive and caring agent
I appreciate the agents of Martin & Co Leeds City.
Agent Sue was professional to introduce the property in the viewing. With her attentive and caring, I know how to express my feelings about the property so that I can have a good communication with landlord.
It is an excellent experience to rent my next home through Martin & Co Leeds City!
Vivian · 25 January 2024
Agent replied · 29 January 2024
Dear Vivian, Thank you so much for your kind words. We're thrilled to hear about your excellent experience with Sue and the team. We pride ourselves on professional and caring service, and we're delighted we could assist you in finding your next home. Looking forward to supporting you in any future property needs! Warm regards, The Martin & Co Leeds City Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
