Martin & Co Leeds City reviews

★★★★★ 5/5

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Sue at Martin & Co

Sue has been excellent at keeping in touch with us regarding a few issues whilst Jovan (also fabulous) is on annual leave! We were well informed of updates and Sue took the time to ring us to let us know any updates & we really appreciated how helpful she has been!! Quick shoutout to Jovan too- you’re a lovely bunch!!!!

Emily · 11 July 2025

★★★★★ 5/5

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Exceptional service in addressing concerns - Hafeez

I would like to express my gratitude for the assistance I received from Hafeez. After experiencing a long delay caused by other agents, I was relieved to have Hafeez take responsibility for resolving the issues I faced. His assistance was invaluable, and I genuinely appreciate his professionalism. Hafeez was extraordinary in his approach and remarkably quick to address and resolve the issues. His professionalism and attentiveness really made a difference, and I am very happy with the outcome. He was always friendly and showed a good understanding of my concerns as a tenant. Thank you very much Hafeez!

Selma · 17 October 2024

★★★★★ 5/5

Google

Sue Wilson, a very competent happy to help lady. If every Agent had a Sue the I'm sure the Letting industry would run a lot smoother. Always has a cheerful manner, and actually calls, emails you back when she says she will and I believe also goes the extra mile for you.

Steve · 11 September 2025

★★★★★ 5/5

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Ellie is just FANTASTIC

Ellie was so wonderful in helping myself and a friend find our next home. Safety in the city is something super important to us and Ellie ensured we had the perfect location. Super friendly and positive throughout the whole process. Helping every step of the way. A huge thank you to Ellie!!

Olivia · 10 September 2025

★★★★★ 5/5

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Outstanding Customer Service

Rebecca provided an exceptional, professional service throughout the whole of my application to rent my property. She made the whole process run smoothly and completely stress free. There were a couple of hurdles to overcome during my application and she went above and beyond and was proactive in order to help me secure the property. Adam England

Adam · 15 July 2025

★★★★★ 4.9/5

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Review for Rebecca Simmons

Rebecca has been very patient and lovely throughout the process. Always gives quick responses and very informative too. Will defo recommend her again

Moe · 12 May 2026

★★★★★ 5/5

Google

Delighted with my experience here! Kate sold my flat for me in 6 weeks during what seems like a particularly difficult time to sell flats. She took beautiful pictures and sold it to anyone who viewed it without being pushy. She was with me every step of the way, budging solicitors, checking in on sale progress, and making sure the buyer was informed too. On one occasion she worked with another estate agent company to ensure a complicated building insurance issue was solved so that I could sell. I’ve already recommended Martin & Co to two friends/family and will be recommending it to more.

Issie · 11 October 2025

★★★★★ 5/5

Google

This company is amazing I’ve never had to easily go through renting a property. Especially the agent who was doing all the work Rebecca Simmons she’s been great through the whole process helped out so much shes so kind no matter how many phone calls I made to ask for updates she was always open to help. The rest of the team is amazing too always out for a helping hand would definitely recommend everyone to go to Martinco if renting or buying a property!

Minahil · 11 October 2025

★★★★★ 3.7/5

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Difficult move done swiftly and easily

Sue dealt with my letting and has been very friendly and prompt for anything needed. I would happily use her again. Unfortunately (for me), Sue was on holiday the week running up to my move in date and I didn’t get any communication about the process or timings of the move, I had to call and ask what was going on the day of. The inventory was also a frustrating experience. There was nothing major to report but a lot of smaller defects missed and bigger issues were significantly down graded in status. That said, I sent all the pictures and concerns noted to Sue and I had a maintenance team around the same day.

Joseph · 24 August 2024

★★★★★ 5/5

Google

I've just bought my first property through martin & co and Nadeem and Kate couldn't have been more helpful and kind. As a first time buyer the process has been very new to me but they have not only been incredibly efficient and knowledgeable but also very empathetic towards me as i was a little overwhelmed at times with the process! From organising a thorough video viewing and putting in an offer right through to completion and key collection, Nadeem and Kate answered countless questions and went out of their way to help me! Highly recommend Martin and Co for their expertise, and smooth and compassionate customer service.

Holly · 22 July 2024

★★★★★ 5/5

Google

Rebecca was so helpful and professional!!!

Holly · 20 August 2026

★★★★★ 4.6/5

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Martian & Co

I recently had the pleasure of working with Sue Wilson from Martin and Co in my search for the perfect property. From the very beginning, Sue was incredibly attentive and dedicated to understanding my needs and preferences. She went above and beyond to find properties that matched my criteria, making the search process enjoyable and efficient. What truly sets Sue apart is her exceptional handling of the documentation process. She ensured that all paperwork was completed smoothly and promptly, alleviating any stress or confusion I had. Her professionalism and attention to detail were evident throughout the entire process.

Rohitkumar · 2 July 2024

★★★★★ 5/5

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Fantastic Service

I have been using Martin & Co for a number of years to manage my rental apartment in Leeds city. I had a water leak which caused extensive damage to the apartment as well as other areas of the building. Sue Wilson came to my rescue on a late Friday afternoon and went beyond my expectations in getting a plumber to sort things out as well as to reassure me things were in hand. Her follow up has been timely and professional and I am not sure what I would have done without her. I cant recommend her and her team enough.

Russell · 2 July 2024

★★★★★ 5/5

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Lettings

I had a fantastic experience working with Tabz. From start to finish, Tabz was prompt, and incredibly helpful. Tabz showed me the apartment, answering all my questions thoroughly and making sure I felt comfortable with every detail. Throughout the process, Tabz was quick to respond to my messages and kept me updated at every step, making the whole experience seamless. I highly recommend Martin&co for anyone looking for a stress-free rental process

Abisola · 29 October 2024

★★★★★ 5/5

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Review for Sue

Just wanted to shoutout Sue who has been fantastic since making contact with me. I live in a property that had flooded and our previous letting agents were less than helpful. I was left with no flooring and stains all over the walls and ceilings due to the flood - this continued for three months. Fortunately, my landlord moved us to Martin & Co and in the short time since we started with them, we now finally have dates for decorating and flooring to be put in. The empathy and dedication shown by Sue to get this sorted quickly has been so reassuring and meaningful after what has been a dire few months. Thanks again Sue and the extended team.

Joe · 13 June 2024

★★★★★ 5/5

Google

Throughout my tenancy application process, Rebecca provided truly exceptional support. Her professionalism and expertise were evident at every stage. Regardless of the time, she responded promptly to my calls and messages, always with kindness and patience. She handled the entire process with great attention to detail and a solution-oriented approach, making what could have been a stressful experience remarkably smooth and reassuring. I am sincerely grateful for her dedication, clear communication and outstanding work ethic.

Ibrahim · 11 October 2025

★★★★★ 4.8/5

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Sue is amazing

Sue really helped me and put my mind at ease after a miscommunication over my rent increase. The original agent I spoke to offered me an increase amount and then came back to me with an ven larger asronimical rent increase. She had no empathy or desire to look into the issue for me. However, Sue picked up my concern and took ownership even though it wasn’t her case. She was kind, empathetic, reassuring and went the extra mile for me. She clearly cares. Sue is amazing at service recovery and my faith and trust in Martin and co remains as good as always now.

Mark · 9 June 2024

★★★★★ 5/5

Google

Martin & Co have been amazing. I had very specific criteria for an apartment I wanted in Leeds and a tight timeline. They managed to find the place and helped everything go through very smoothly and efficiently. The sales agent, Ryan, was fabulous, friendly and professional and I was really pleased with the communication and extra time and energy spent on seeing this through. WOULD RECOMMEND

Sean · 19 December 2025

★★★★★ 5/5

Google

Rebecca has been the person we have been dealing with from the jump. Absolutely fantastic I cannot express enough how helpful, friendly and efficient the whole process has been. Everyone has been so helpful! Me and my fiancée have now got the keys to our apartment all thanks to Rebecca and Martin & Co. Once again thank you so much from both of us and I can’t recommend Martin & Co enough. X

Poonam · 11 October 2025

★★★★★ 5/5

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Professional and Caring

Hafeez & Sue, I wanted to take a moment to express my sincere gratitude for your support during my tenancy at Echo Central Two. As I’ve recently moved out, I wanted to acknowledge the excellent service you provided throughout the process. Your professionalism, responsiveness, and attention to detail made my experience as a tenant smooth and hassle-free. From handling maintenance requests promptly to addressing any concerns, you truly went above and beyond. I appreciate your efforts in ensuring that the property was well-maintained and that my queries were promptly addressed. Moving can be stressful, but your assistance made it much easier. Please extend my thanks to the entire team at Martinco. I will certainly recommend your services to friends and family in need of a reliable letting agency. Once again, thank you for your outstanding service. Wishing you continued success!

Chetan · 15 April 2024

★★★★★ 5/5

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Best Agent, Highly recommended

I had a fantastic experience renting my new home through Martin & Co, thanks to Tabassum. She made the whole process seamless and straightforward, handling everything with care and professionalism. Tabassum’s expertise and dedication made a usually stressful process easy and enjoyable. I’m thrilled with my new home and grateful for her support every step of the way. I highly recommend Martin & Co, especially Tabassum, 5/5!

Muhammad · 31 October 2024

★★★★★ 1/5

Google

Renting with Martin and Co Leeds City centre was a truly horrible experience. No clue about some of these other five star statements here but none of this is just tiny bit true in our case. Let's go. Properties in good state? We moved into Leeds Brewery Wharf. The floor was incredibly dirty on move in. We had a grave water leak for weeks directly at the start which was not fixed for an entire 6 weeks and destroyed the wooden floor from underneath. We reported it only hrs after first occurence. The contractor told us he was there many times for the water leak already (could be seen from the wet walls also). At the same time, on move in, there was an electric cable hanging from a wall. There were moths. There was unbelievable mold build up in the bathtub. ( see pictures, for dirt, mold and cable hanging around proof and others on move in. *These are all pictures registered in move in report also*). Plus broken window handle, and moldy wooden window frame, plus broken letter box on move in. AND due to the water leak in the wall, which was ultimately due to a broken pipe, one of our two bathroom toilets could not be used for months. Even long after the leak was fixed. After three months I demanded rent reduction, because we paid a lot for a TWO bathroom flat and for a long time we had only one bathroom basically. Never was anything done about that. I think the toilet was fixed after 3-4 months. But no apology, no concession. Nothing. Can you believe how much it was? It Again proof via pictures below. Fast forward, we left the flat in a good clean state. Of course they want £270 from our £1148 deposit for cleaning. This is just so so outrageous given how they gave it to us and treated us over the rental period. We use deposit protection service but actually it is just deposit protection for them. We left the UK for good but are required after months of forth and back and declining their money request I am required to go to a lawyer myself for signature and stamp. So pay expensive money to someone just to get my money back. Martin and Co well know this. This is why they exploit it. The system is set up against tenants and it is not deposit protection but just deposit withholding. Cannot believe how unbelievably rigged this whole procedure is. And again Martin and Co shamelessly exploit you as tenant as much as they can. If you can try to avoid them and DPS. (so to be clear i never agreed and would have never to their demands, as they were all completely fabricated and outright unfair given the shitty service and cleanliness they provided themselves but there was no other way than giving them the money or go through statutory declaration, which in my current life circumstances is not worth it or possible. Talana Nieuwstad was the processing agent who refused to even negotiate with us.). I could also attach lots of email proof and loggin theses issues in official system. Which I might do if they get back here with some annoying pseudo professional counter statement. EDIT: As expected some bs answer on the DPS scheme. Of course do not beleive them. I have refused the £270 very clearly and I attach my full email proof response. Here is my email response to them and I do have the full email records as well as the rejection records on the DPS: "What you state is not true and you likely know it. I DID refuse the £270 very clearly in the beginning. See the email proof attached where i clearly informed your colleague Tatiana Nieuwstad that we do not accept this. I also DID reject on the DPS. Nothing happened. You and your company refused to negotiate. No one got in touch. I DID claim back the full amount. Only to find out that in order to this I have to have a signature by a solicitor in the attached statuary declaration. So why do give false info about this? I was and am not willing to cover any costs for cleaning that you charged." "char limit exceeded"...

Yannick · 29 March 2024

★★★★★ 5/5

Trustpilot

Martin&Co were amazing. Cudos to Ryan

Martin & Co have been amazing. I had very specific criteria for an apartment I wanted in Leeds and a tight timeline. They managed to find the place and helped everything go through very smoothly and efficiently. The sales agent, Ryan, was fabulous, friendly and professional and I was really pleased with the communication and extra time and energy spent on seeing this through. WOULD RECOMMEND

Sean · 21 November 2025

★★★★★ 5/5

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Best Estate Agents

Renting with Martin & Co has been an amazing and peaceful experience for me. My property manager, Sue Wilson, is very knowledgeable, professional and transparent. The team in Leeds is very approachable, and the properties they manage are in good/excellent conditions. They also make good use of technology to make the processes easy for the tenants. They can truly be trusted. I felt like I could ask any questions and ask for help whenever needed. And I always received help and a quick response.

Taina · 8 March 2024