Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery disappointed with the service from this estate agent. It's been three weeks since I moved out, and I still haven't received an exit email or any update about my deposit.
During my 18-month tenancy, I reported multiple issues with the property at least five times, but they were never resolved. My concerns were consistently ignored, and communication has been extremely poor throughout.
I would not recommend this estate agent based on my experience.
Dear Martin & Co,
Thank you for your response and apology. While I appreciate it, I do not feel an apology alone reflects the impact this experience has had on me.
The broken window remained unresolved for around 18 months, leaving a gap that allowed rain and cold air into the property. This caused black mould to develop during the winter, which made me very ill.
I also spent a significant amount of time chasing repairs and trying to resolve issues with my deposit, it has now been 5 weeks since I moved out and I am still chasing for my deposit money! Every time I call I get told that my property manager isn’t available and will give me a call back and never hearing from me them, often receiving little or no response. It is very disappointing that these problems are only being addressed now that I have moved out.
This was my first experience renting, and unfortunately it has completely put me off renting again. Given the length of time these issues went unresolved and the impact they had on my health and wellbeing.
I look forward to your response.
Abbie · 2 September 2026
Agent replied · 6 August 2026
18.8.2026 - Dear Abbie - Thank you for taking the time to give further feedback, we appreciate you bringing these concerns to our attention.
In relation to your deposit, our Property Manager has now contacted you to discuss this and has advised that the TDS team will be in touch with you directly regarding the process for claiming any funds due to you.
With regard to the window, we appreciate how frustrating the situation must have been. As this was a matter relating to the block management, there was unfortunately limited action we were able to take directly. We did arrange for our contractor to attend and investigate the issue. We were advised that the windows were wooden and particularly stiff and difficult to open, which made resolving the issue more challenging. We do advise in our move in pack to regularly wipe down condensation build up especially on windows, to prevent any mould appearing.
We’re sorry that you feel matters took too long to resolve and for the frustration this caused you, particularly during your first experience of renting. We genuinely appreciate your feedback and will take your comments on board as we continue to improve our service.
Dear Abbie,
Thank you for your feedback. We are very sorry to hear about your experiences and the issues you faced during your tenancy with us. I can see from our records that some issues were attended to in the first few months, but later reports were marked as cancelled without valid explanations. I will personally look into this to ensure it doesn't happen in the future.
Regarding your deposit, I sincerely apologize for the delay in providing you with the check-out report. Now that you have all the necessary details, I will follow up to expedite the process and move things forward for you.
We genuinely appreciate your input as it helps us improve our services, and we are committed to enhancing our communication moving forward.
Best Regards Elizabeth
★★★★★ 5/5
View AgentsCannot recommend Martin & Co. and Ellie Harris enough!
We were two young professionals moving city to Leeds for the first time. This was a scary process of finding a house but Ellie Harris and Martin & Co. were kind, patient, informative, flexible and just fantastic at helping us to successfully let a property that was ideal for us. Ellie kindly guided us through the whole process, maintained lines of communication between us and the landlord and without her we most definitely not have had such a smooth transition. Would highly recommend to anyone seeking a property in Leeds.
Isaac · 18 August 2026
Agent replied · 3 September 2026
Thank you, Isaac, for your wonderful review! We're thrilled to hear that Ellie was able to make your transition to Leeds a smooth and enjoyable experience. Our team strives to provide excellent service and it's rewarding to know that we met your expectations. We appreciate your recommendation and wish you all the best in your new home! Best wishes Elizabeth
★★★★★ 1/5
GoogleEviction notice within first month of renting:
Terrible experience. Within one month of moving into a property rented through Martin & Co, I received eviction notices saying bailiffs would be attending because the landlord had not been paying the mortgage. I was told I had to leave within days.
I later found letters in the property that were dated before my tenancy began and related to the possession proceedings, which suggests the agent should have been aware there were serious issues before I moved in.
Martin & Co have comically denied any wrongdoing and refused to offer any compensation despite the significant stress, disruption, and extra moving costs this caused. I would not recommend them.
Matt · 2 August 2026
Agent replied · 6 August 2026
Dear Matt
We are sorry to read this review and for the distress described.
The circumstances surrounding the repossession of this property were extremely unfortunate and came as a shock to us. Prior to the tenancy commencing, we carried out the standard legal checks available to us, including identity verification and Land Registry checks, which did not identify any issues that would have indicated the subsequent repossession proceedings.
Our role in this case was limited to a tenant-find service. The landlord chose to manage the tenancy themselves, and we were not involved in the ongoing management of the property after the tenancy commenced.
We take any concerns raised by tenants seriously and would never knowingly market a property where we were aware that possession was imminent. Had we been aware of any such circumstances, the property would not have been offered for let.
As we are unable to verify the details of this review, we would welcome the opportunity to discuss your concerns directly. Please contact our office so that we can review the matter and ensure we have the correct information relating to your experience.
Best Regards
Elizabeth
★★★★★ 1/5
GoogleI had a disgusting experience with this estate agent. The flat was in a disgraceful condition when I moved in. It was covered in black mould, with used condoms and other rubbish littered across the floor. Despite being assured before my arrival that the property would be professionally cleaned, this was simply not true.
Just six weeks after moving in, I was forced to leave the property after the landlord’s mortgage issues resulted in the property being repossessed via the county court. I was left scrambling to find emergency accommodation in a city that was completely new to me. It later became clear that the previous tenant had also been evicted from the same property, yet the agency still chose to rent it out again while the landlord had not been paying the mortgage. They also allowed this landlord to steal my full security deposit as they did not assure it was protected under a government scheme which is a legal requirement.
Throughout the entire ordeal, the agency offered no meaningful support, and instead hung me out to dry by accepting no responsibility, and instead denied any wrongdoing or liability.
Would strong advise anyone to look elsewhere rather than using this agency.
Dan · 2 August 2026
Agent replied · 6 August 2026
Dear Dan
We're genuinely sorry to hear about your experience and the distress caused by the events surrounding your tenancy. We appreciate you taking the time to share your feedback.
This was a tenant-find service, meaning our role was limited to introducing the tenant and carrying out the pre-tenancy checks. As part of that process, we completed the standard legal checks available to us, including identity verification and Land Registry checks on the landlord, and these did not reveal any issues that would have indicated the circumstances that later arose.
The landlord chose to manage the property themselves and declined the additional services we offered, including professional cleaning, inventory preparation and ongoing property management. The tenancy deposit was also paid directly to the landlord rather than through our agency, so the legal responsibility for protecting the deposit rested with the landlord.
We were genuinely shocked to learn of the property's condition and the subsequent repossession. When you contacted our office, we did not ignore your concerns. Although our involvement was limited, we recommended that you seek advice from organisations such as Citizens Advice and Shelter, as they were best placed to provide the specialist support available in these circumstances.
We fully appreciate that this was a very difficult situation for you, and we regret that the outcome was so upsetting. While we could not have foreseen the landlord's actions or intervene in matters that were outside our legal remit, we do take feedback seriously and continually review our processes to ensure we provide the best possible service within the scope of our role.
We wish you all the best for the future.
Best Regards
Elizabeth
★★★★★ 5/5
View AgentsSue and Jovan, the absolute stars from Martin & Co , Leeds
We were stuck with a very difficult tenant, and Sue and Jovan held up completely professionally and gracefully , until the tenant finally left last week.
They did all the right things at the right times throughout, keeping all the comms with all concerned parties very transparent and professional.
Thanks a lot Sue and Jovan, really loved to work with you , and let's continue to do so.
Ash
Ash · 6 October 2025
Agent replied · 15 October 2025
Dear Ash, Thank you so much for your kind words and five-star review. We're delighted we could assist during a challenging situation with your tenant. Your recognition of Sue and Jovan’s professionalism and dedication means the world to us. We look forward to continuing our successful collaboration and are here for any future needs you may have. Warm regards Elizabeth
★★★★★ 5/5
GoogleWe had a FANTASTIC experience selling our flat with Martin & Co! From the very beginning they were professional, supportive and always quick to help whenever we had questions.
A special thank you to Kate and Robyne who were absolutely brilliant throughout the whole process. Our sale ended up taking quite a while due to the chain, but they were incredibly patient, proactive and always kept things moving. Their communication was excellent and they really went above and beyond to help get everything over the line.
Selling a property can be stressful, but having such a dedicated and reliable team behind us made a huge difference. We’re so glad we chose Martin & Co and would highly recommend them to anyone looking to sell.
Thank you again Kate and Robyne for all your hard work!! 🌟
Christina · 2 April 2026
★★★★★ 5/5
View AgentsExceptional Service and Expertise, Highly Recommended!
I had a great experience working with Ellie from Martin & Co. Agency. She is incredibly helpful, approachable, and always willing to assist with any queries. Her prompt responses made the renting process smooth and stress-free. Ellie is well-versed in the letting process, ensuring that everything was handled efficiently and professionally.
Her knowledge and dedication truly set her apart, and I appreciate the seamless experience she provided. I highly recommend Ellie and Martin & Co. Agency for their excellent service and reliability.
Sudipta · 30 May 2025
Agent replied · 16 July 2025
Dear Sudipta, Thank you for your glowing review! We're ecstatic to hear that Ellie provided you with an exceptional service experience. Her commitment to prompt, professional assistance embodies the Martin & Co ethos. We're grateful for your recommendation and look forward to serving you again. Best wishes, The Martin & Co Team
★★★★★ 5/5
GoogleScott is lovely and great guy- had a nice time with him when he was showing me the properties- he knew what I was looking for and found me a lovely place I could call home. Nikki who is the new property manager is fantastic!! I did not have the best start to moving in due to a few issues as the apartment was left in a state and upon moving in - I found things in the apartment that I shouldn’t have and was going to post it on social media as I did not want to be liable for anything and wasn’t very happy about the state I received it in as there was a lot of tears and frustration involved to say this was the 1st time I was moving in with Martin and Co. I sent numerous pictures and videos via email as I quite upset but I was reassured by Nikki - she took care of everything- she was very active on getting results which she did and reassured me all the way and so understanding! There’s just a few things left to sort out in the place but honestly- Nikki kept me afloat - she is an true asset to this company and I wouldn’t have stayed or continued if it wasn’t for her. Thank you so much to Scott for showing me the place initially - he is very good at what he does! Huge thank you to Nikki- to say she was new in - she got results within a few days of starting her role and I wish her and Scott the most success!!
R · 21 April 2025
Agent replied · 25 September 2024
Dear R, thank you for your kind review. I am very pleased Scott was lovely and Nikki was fantastic. Good customer service is very important to us and I am sorry you had some issues when you moved in. Nikki will keep in touch to ensure the few things that are left to be sorted are completed. We hope you are able to settle now and enjoy your stay in your new home. Best wishes Elizabeth
★★★★★ 5/5
View AgentsSmooth and Professional Rental Process
This was my first time renting a property after graduating, and the whole process has been smooth and straightforward. Everything was handled quickly, and the staff have been very helpful, honest, and professional throughout. They guided me clearly at each step, which made the experience much easier and less stressful. I really appreciate their support and would highly recommend the agency to anyone looking to rent in Leeds.
Natnaree · 19 August 2025
Agent replied · 27 August 2025
Dear Natnaree, Thank you for your glowing review! We're thrilled to have supported your first renting journey, and it's wonderful to hear that our team's guidance made the process stress-free and efficient for you. We take great pride in delivering friendly, professional service and are delighted you'd recommend us. Welcome to the Leeds community. Best wishes Elizabeth
★★★★★ 5/5
View AgentsLasting First Impression
This is the first time we are renting through an agent. Martin & Co Leeds came to the rescue and gave us the best experience. Their properties came as advertised compared to other listings that we viewed from other agents. Ellie was very warm, and welcoming and had a way of making you feel relaxed. She is professional and communicates with very clear words. She answered all my questions and ensured the whole process was seamless. Always ask for Ellie 😊 and you won't be disappointed.
Chimaroke · 22 March 2025
Agent replied · 31 March 2025
Dear Chimaroke, We're thrilled to have provided you with such a positive first-time renting experience through an agent. It's fantastic to hear that our properties met your expectations and that Ellie helped make your process seamless with her warmth and professionalism. Thank you for your kind words and for recommending Ellie, we're proud to have her on our team. Best wishes Elizabeth
★★★★★ 5/5
View AgentsThank you
We were looking for a home due to our landlord needing their home back. We were under quite a bit of pressure and running out of time, so when we viewed our new home, we were feeling quite stressed.
Rebecca welcomed us to the property and showed us around. She was very warm and friendly and was able to answer any questions we had.
When she called us to offer us the property, again I was quite overwhelmed but she was very patient with me and let me go to tell my husband the great news! And then she made the time to call me back to discuss the practical bits.
At any point through this process, we have been able to contact her with any questions or concerns. She has been so helpful and wonderful and we can’t thank her enough.
Any members of staff that we interacted with at the branch were also very kind and helpful.
We can’t thank them enough for making what can be a long and stressful process so easy and straightforward.
Thank you again!
Emma · 18 March 2025
Agent replied · 19 March 2025
Dear Emma, We're thrilled to have been able to assist you during such a pivotal transition. Rebecca and the team take immense pride in offering warm and supportive guidance through every step of the process. Your kind words mean the world to us, and we're elated to know we could make your move less stressful. Wishing you many happy memories in your new home and thank you. Best wishes Elizabeth
★★★★★ 5/5
View AgentsExceptional experience
I was very fortunate to have been helped with finding a flat by Rebecca, who was friendly, kind and reasonable, even when negotiating through her with the landlord. This did not degrade her very professional attitude, which meant I could trust her throughout the process of renting out a flat, and I was able to ask all those questions that have to be asked even if I felt awkward asking sometimes. From previous experiences I thought it was rare for estate agents to support their tenants so carefully, but the rest of the team are delightful too, so perhaps I was wrong.
Hamish · 10 March 2025
Agent replied · 13 March 2025
Dear Hamish, Thank you for your glowing review. We're thrilled to hear about your positive experience with Rebecca and our team. It's our priority to provide supportive and professional service, every step of the way. We're here for any future questions or needs you may have, no query is too small! Best wishes, Elizabeth
★★★★★ 5/5
GoogleIf you're selling a flat in Leeds city centre DO NOT choose any other estate agent. Honestly Martin and Co are the best of the best. I was initially recommended by a friend who also had a great experience and they did not disappoint. Kate was awesome. I never thought having photos taken for a listing would ever be a fun experience but she made it so enjoyable. Then Ryan absolutely and utterly smashed it out the park for finding us a buyer and getting everything over the line incredibly quickly. Just genuinely lovely people doing a phenomenal job. Can't praise them enough, thank you Martin and Co.
Rachel · 2 February 2026
★★★★★ 2/5
Trustpilotterrible agency that does not hold landlords to account
Moved into a property last year and found out on moving in that the windows didnt close properly, door handles falling off and other issues. Their handyman refused to do the work with the doors as he still hadn't been paid for previous work done. Painting over the sewage leak that damaged the bathroom ceiling, and door closer that fell and almost struck my head. None of these were resolved a year later when I moved out and yet they still had the audacity to charge £132 for cleaning despite leaving the property spotless.
Adam · 6 June 2026
Agent replied · 25 September 2026
Thank you for taking the time to leave your review. We are sorry that you were unhappy with aspects of your tenancy. However, we do feel it is important to provide some clarification, as we believe several points in your review give a misleading impression of the role our agency played. The suggestion that we are a “terrible agency that does not hold landlords to account” is not a fair reflection of the circumstances. As the managing agent, we raised maintenance matters with the landlord and sought to progress works where appropriate. However, there were occasions where the landlord did not authorise the expenditure required to undertake certain works. As managing agents, we cannot authorise significant expenditure on a landlord’s behalf where that expenditure has not been approved. We appreciate that this may not have been the outcome you wanted, but it does not mean that the matters were ignored or that we failed to raise them with the landlord. We are also concerned by the reference to comments allegedly made by the handyman regarding unpaid invoices. Any contractual or payment arrangements between our office and a contractor are private commercial matters and should not be discussed with tenants. We do not consider comments made by a contractor about their own commercial arrangements to be an appropriate basis for concluding that the agency failed to manage your tenancy or address maintenance matters. We also want to make an important distinction regarding the £132 cleaning charge. This was completely separate from the maintenance issues referred to in your review. The cleaning charge was not imposed because repairs remained outstanding, nor was it connected to the landlord's decisions regarding maintenance. It related solely to the condition of the property at the end of the tenancy and was dealt with through the appropriate deposit process. We appreciate that you may have been frustrated by issues which remained unresolved, and we are sorry that your experience was not a positive one. However, we believe it is important that our response makes clear that we did raise matters with the landlord and that there are limits to what a managing agent can do where a landlord declines to authorise expenditure. We also apologise for the delay in responding to your review. Although this review was posted in June 2026, we have only recently been able to access our Trustpilot account and therefore have not previously had the opportunity to respond. We hope this provides some clarification and a more complete picture of the circumstances surrounding your tenancy. We wish you well. Regards Elizabeth
★★★★★ 4.4/5
View AgentsLetting made much easier thanks to Sie
As a tenant, we really enjoyed working with Sue from Martin & Co. She helped us find and secure a lovely flat, answering all questions we had promptly and effectively. Despite some challenges out of all of our control, Sue remained a kind, personable and helpful agent, making the experience much better than it could have been. We really appreciate all her help.
Thanks,
Dan and Lilla
Dan · 30 July 2025
Agent replied · 16 August 2025
Dear Dan and Lilla, We're thrilled to hear about your positive experience with Sue and truly appreciate your kind words. Our team at Martin & Co always strives to provide exceptional service, even when unexpected challenges arise. Thank you for choosing us for your rental journey. We wish you all the best in your new flat. Warm regards, The Martin & Co Team
★★★★★ 5/5
GoogleEllie at Martin & Co has been absolutely wonderful throughout the whole letting process. From showing me the property to keeping me updated every step of the way, she was always friendly, professional, and quick to respond. She answered all of my questions, made sure everything was clear, and helped make the move-in process as smooth as possible. I really appreciate her support and would highly recommend her. Thank you, Ellie!
Akshay · 2 August 2026
Agent replied · 17 July 2026
Thank you for your kind words about Ellie. It is great to hear she kept you updated and made your move-in process smooth. We will pass on your thanks to her.
★★★★★ 5/5
TrustpilotAmazing estate agents!
The whole experience with Martin & Co has been amazing for a first time buyer they made the process soo easy and stress free! Ryan was absolutely amazing from start to finish. He was so friendly, helpful, and professional, and made finding my apartment such a smooth and enjoyable experience. He really listened to what I wanted and answered allll the many questions I had for him. I couldn’t recommend him & the rest of the team enough, thank you⭐️⭐️⭐️
Tasiana · 22 January 2026
★★★★★ 4.9/5
View AgentsPersonal relationship
Leeds Martin & co is a very good estate agent . But I believe it is the personal relationship that I have with Sue who looks after my flats has mad all the difference . Very helpful and professional
Lady · 23 March 2026
Agent replied · 17 June 2026
Dear Lady Maha, Thank you for your kind review. We’re delighted to hear about your positive experience with Sue. Building strong relationships is at the heart of our service, and we’re glad that Sue has made a difference for you. Your satisfaction is our priority, and we look forward to continuing to support you with your flats. Best regards, Elizabeth at Martin & Co Leeds City
★★★★★ 4.9/5
View AgentsA lovely move thanks to dedicated staff
Our move 7 hours across the country (due to a new job opportunity) was made significantly easier thanks to Sue at Martin & Co. She flexibly worked around our circumstances to help us move into a really lovely flat in the perfect location. Her friendly communication and care for us was clear to see. Because of Sue, we felt much calmer about the move and so far everything has gone to plan. Thank you so much Sue and the Leeds Martin & Co team 😊
Daniel · 13 January 2025
Agent replied · 20 January 2025
We're thrilled to hear that Sue and the Leeds team could make your cross-country move smoother, Daniel. Your satisfaction is our top priority, and it's wonderful to know we've helped you settle comfortably into your new home. Thank you for choosing Martin & Co, and we wish you happiness in your lovely flat and new job opportunity. If you need anything, remember we're we are. Again, thank you. Best wishes Elizabeth
★★★★★ 5/5
GoogleSue from Martin & Co has been a delight to correspond with, she has been helpful the whole way with our inquiry.
K · 14 July 2026
Agent replied · 17 July 2026
Thank you for your review. Glad to hear Sue was helpful with everything
★★★★★ 5/5
View AgentsRebecca Simmons
Met Rebecca twice, and both times she was excellent, an absolutely lovely person to talk to. She made the viewing an actual experience rather than just a boring walk around an empty flat. Great communication, great knowledge about the flat, and unlike other agents, she actually talks about how you can see yourself living there, what your feelings are toward it, and so on. If you have a viewing with Rebecca, you know you're getting the best!
Matthew · 7 March 2025
Agent replied · 13 March 2025
Dear Matthew, Thank you for your glowing review! We're thrilled to hear Rebecca provided you with an exceptional viewing experience and valuable insights. Her personable approach and in-depth knowledge are what we pride ourselves on. We look forward to assisting you further on your property journey. Warm regards Elizabeth
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Martin & Co Leeds City Lettings & Estate Agents is exceptional! Their team is professional, responsive, and truly dedicated to providing excellent service. The entire process was smooth and well-organized, with clear communication throughout. They go above and beyond to ensure everything is handled efficiently and to a high standard. I highly recommend them to anyone looking for a reliable and trustworthy letting and estate agency.
Moriom · 6 April 2026
★★★★★ 5/5
GoogleAgent Rebecca Simmons is such a kind soul. So helpful and knowledgeable.
RABBIA · 28 August 2026
Agent replied · 3 September 2026
Dear Rabbia, Thank you for your wonderful review! We’re delighted to hear that Rebecca made such a positive impression with her kindness and expertise. Our team is committed to providing exceptional service, and it’s rewarding to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. Best wishes Elizabeth
★★★★★ 5/5
View AgentsEllie Harris and Rebecca Simmons
I had a fantastic experience with Ellie and Rebecca while looking for a property to rent. They were very kind, helpful, and always quick to respond to my questions. They made the whole process smooth and stress-free. I’m really grateful for their support and would happily recommend them to anyone searching for a new home.
Rama · 10 September 2025
Agent replied · 18 September 2025
Dear Rama, Thank you so much for your glowing review. We're thrilled to hear about your positive experience with Ellie and Rebecca. Our team strives to provide exceptional service and your recommendation is the highest compliment we can receive. We're here for any future needs you may have. Warm wishes on your new home! Best regards Elizabeth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
