1/5
GoogleThey pay their staff to do nothing. You won't get a reply for your calls or emails. Negative through out.
Trusted Agent profile · Leeds · West Yorkshire
Verified
Martin & Co Leeds City reviews
★★★★★
862 reviews across 5 platforms
24-28 Bridge End, Leeds, West Yorkshire, LS1 4DJ
Part of Martin & Co, see every office.
Martin & Co's office in Leeds, West Yorkshire, at 24-28 Bridge End, is rated 4.6 out of 5 across 862 reviews on five platforms, including 369 Google reviews rated 4.4.
369
Reviews on Google
This office
17
Reviews on Facebook
This office
3
Reviews on Yell
This office
327
Reviews on The Trusted Agent
This office
146
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above.Read all 9 from sellers
Buyers13 reviews
I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ...Read all 13 from buyers
Landlords58 reviews
With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ...Read all 58 from landlords
Tenants226 reviews
I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ...Read all 226 from tenants
About Martin & Co Leeds
Martin & Co Leeds City is more than just a lettings and sales business renting and selling properties to people. We are a people business - matching people to properties, taking care of , landlords, tenants, buyers, sellers, investors and our business partners.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
The Trusted AgentExcellent !!!
Kept me informed throughout the process . Excellent service . Would highly recommend
Agent replied · 8 May 2024
Dear Jane, Thank you so much for your glowing review and for recommending us. We're thrilled to hear that you were pleased with our communication and service. Our team is dedicated to keeping our clients informed and supported every step of the way. We look forward to assisting you again in the future. Warm regards, Elizabeth
5/5
TrustpilotKind staffs
The staff are very kind and quick to respond, They were very helpful for me to find a new flat to move in. I was assisted by Umair, He was very friendly and explained me everything clearly and gave me long enough time for viewing the flat!
Agent replied
Thank you for your feedback Ms Kang. We hope you enjoy the rest of your tenancy with us, our door is always open (during office hours) if you fancy a chat and a cup of tea.
5/5
GooglePapoui was very helpful and kind through the process of getting my apartment. He answered every question I had and he always reply fast.
5/5
The Trusted AgentExcellent communication. Good advice, Got job done
I am a distant landlord and relied on Martin & co's letting agent to manage my property on a daily basis. Lauren have been fantastic and I would rate her to manage your property personally. Separately, it was now appropriate to sell my this rental property (due to changing tax rules on interest charges) whilst being rented and Martin & co's selling department dealt with this most effectively. John and his manager advised me to keep renting whilst being on the sales market. Consequently, I got an extra 6 months rent upon this advice during the selling and conveyancing period as I originally thought it was necessary to market and sell it empty. Their computer log kept me informed of viewing activities by email- there were surprisingly many. With feedback from viewers, the marketing strategy was tuned and consequently I got a result. The key point from these viewers' feedback was the criticism of the bedroom having a doorway as well as a opening to the living room. Responding to this, and for a day's work with a builder friend, we partitioned off this oddity and painted to blend in. The property sold within days. During conveying, John have always been on hand to respond to all my questions. He established the buyer's dates of exchange and completion time frame and co-ordinated the proceedings. He was able to serve sufficient notice for the vacating by the then tenant, check them out, and arranged a cleaning schedule for my visit to clear out the furniture and a cleaner prior to handover. The sales went through like clockwork. A buyer can mess around (like the first buyer), but credit must be given for John to keep both sides on track to a successful sale. I thank him for a successful sale.
5/5
The Trusted AgentExcellent Service
We have been very pleased with the excellent service we have had from Martin and Co., Leeds. John helped us with the purchase of an apartment, We were very impressed with his friendly, helpful and professional service. We would not hesitate to fully recommend Martin and Co. Leeds.
Agent replied · 1 February 2017
Hi Jackie, I am glad to hear you are pleased with our service. John is ineed a star. It's his professional ethic and personal manner that we like. Hope all is well with you and Andy and look forward to the invite for drinks on the barge when finished.
5/5
The Trusted AgentThings gets done. Personal service
I have know Lauren for over 4 years now and she has acted for me over this period in looking after my rental property. I have had some bad management experience in the past with slow response and empty promises in getting things done. Lauren have proofed very efficient and she resolves all tenants issues. As a long distance landlord, I am heavily reliant on her support and service to ensure full tenancy and look after the condition of my property. Lauren has done a fantastic job and is a credit to the firm. I cannot praise her enough, and as an existing landlord, I would wholeheartedly recommend her to potential landlords.
4.9/5
The Trusted AgentGood communication
We have had very speedy responses to any difficulties we have had, making the move more smooth
Agent replied · 31 October 2023
Thank you Katy for your positive feedback! We value our customer's satisfaction and strive to make their move as smooth as possible. We are glad that we were able to provide a speedy response to any problems you faced along the way.
5/5
The Trusted AgentOverall performance
Martin & Co have looked after 2 properties for me in the Basilica block of apartments in Leeds City centre for 9 years, they have performed very well over this period. I had the full management service and from the selection of tenants through all periods of tenancy, to the actual sale of the properties the people involved have provided me with a very satisfactory service. Problems always occur in all walks of life and when issues have arisen they have been dealt with efficiently. My experience has been good and I would have no hesitation in recommending Martin & Co Leeds to any prospective landlord.
5/5
The Trusted AgentExcellent Service All Round
Helen has been extremely helpful throughout the process of buying my first property, always being happy to answer questions promptly and giving advice when required. I would recommend to any potential buyers.
5/5
The Trusted AgentVery keen and helpful
Micheal is always happy to help , he has been grate on informing me as soon as a new suitable property on the market , 100 points for being positive and proactive
4.7/5
The Trusted AgentReece was very helpful
He kept me updated regularly and it was a relatively straight forward process.
Agent replied · 14 January 2024
Dear Nathan, Thank you for your kind review and for acknowledging our commitment to communication and efficiency. We're delighted to hear that your process was straightforward, and we strive to maintain this standard. Looking forward to assisting you again in the future. Best wishes Elizabeth
5/5
GoogleEirinaios Papoui was very helpful in helping us to move into our new apartment. He made the transition very easy, would definitely recommend.
5/5
GoogleMicheal and Alex were very helpful in helping me to move into my new apartment. They made the transition very easy, would recommend.
5/5
TrustpilotGreat firm
Having used other letting agents to take care of my property I can not recommend Martín & Co highly enough. They’re as keen to make sure the tenant is happy as the landlord and have provided great service for the last 3 years for me.
Agent replied
Thanks for your review! We are confident the great service you have received over the last three years will continue. Best, Martin & Co
5/5
The Trusted AgentProfessional and helpful
In my few weeks working with Martin & Co I was pleasantly surprised about the professionalism and responsiveness of this agency. Every step until the move in was well planned and coordinated. So far the staff was very friendly as well :) Keep up the good work!
Agent replied · 9 November 2016
Thank you Max, we are really pleased you're so happy with Martin and Co!
4/5
The Trusted Agenthafeez
hafeez is a helpful and communicative agent.
Agent replied · 8 May 2024
Dear Denise, Thank you for your kind words and for taking the time to leave us a 4-star review. We're thrilled to hear that you found Hafeez helpful and communicative. We always strive to provide top-notch service to our clients, and it's wonderful to know that Hafeez met your expectations. Looking forward to assisting you again in the future. Best wishes Elizabeth
4.5/5
The Trusted AgentExcellent
Felt very comfortable and well Looked after in a professional and knowledgeable way.
Agent replied · 4 January 2024
Thank you for your positive review, Fatmata. We pride ourselves in providing a welcoming and professional service to all of our clients and are pleased that you felt comfortable interacting with us. We look forward to helping you in the future!
4.9/5
The Trusted AgentBrilliant service
Kept me updated with the process . Will use again
Agent replied · 7 March 2024
Dear Jane, Thank you so much for your 4-star review! We're thrilled to hear you felt well-informed throughout the process and are looking forward to the opportunity to work with you again in the future. Your trust in our services is greatly appreciated. Best regards Elizabeth
5/5
GoogleMicheal and Alex were very helpful in helping me to move into my new apartment. They made the transition very easy, would recommend.
4/5
TrustpilotMost of the time Martin & Co have been…
Most of the time Martin & Co have been swift to deal with any problem we have had. We had some long, long delays with certain things at the start of our tenancy, but this seems to have been mostly due to the landlord.
Agent replied
Hi Shane, thanks for taking the time to write us a review. Sometimes there are things are out of our control, but if there is anything still outstanding please contact your property manager. Best, Martin & Co
4/5
TrustpilotI’ve been renting with Martin & co for…
I’ve been renting with Martin & co for almost 6 months and have just renewed my tenancy. I always get notice if people are coming to the property and all my problems have been responded too within 48 hours, sometimes within a few hours!
Agent replied
Hi Cat. Excellent to hear any problems you have had during your tenancy have been dealt with efficiently. Thanks for taking the time to write us a review as well. All the best, Martin & Co
5/5
The Trusted AgentExcellent communicator, takes ownership of issues, great customer service
Of the various managing agents we use, Martin & Co of Bridge Street, Leeds and Claire Dearlove, in particular, provide a level of service which far surpasses others. Claire ensures that our property is managed in a seamless and professional way. Communication is excellent with fast response and ownership of issues as they arise. Claire makes us feel we are valued customers, represents us extremely well and quite rightly ensures that tenants needs are quickly handled. Fantastic service!
5/5
GoogleI have found Nadeem to be excellent. He genuinely seems to care about his clients and go the extra mile to help!
Agent replied
Thank you Richard, we are extremely pleased you were happy with our service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Leeds City
What do sellers say about Martin & Co Leeds City?
9 reviews from sellers, rated 4.8 out of 5 on average. For example, Marie wrote: "Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above."
What do buyers say about Martin & Co Leeds City?
13 reviews from buyers, rated 5.0 out of 5 on average. For example, Caitlin wrote: "I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ..."
What do landlords say about Martin & Co Leeds City?
58 reviews from landlords, rated 5.0 out of 5 on average. For example, Mark wrote: "With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ..."
What do tenants say about Martin & Co Leeds City?
226 reviews from tenants, rated 4.9 out of 5 on average. For example, DHARSHINI wrote: "I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ..."
Want Martin & Co Leeds City to help?
Send Martin & Co Leeds City a message.
