Trusted Agent profile · Leeds · West Yorkshire
Verified
★★★★★
863 reviews across 5 platforms
24-28 Bridge End, Leeds, West Yorkshire, LS1 4DJ
Part of Martin & Co, see every office.
Martin & Co's office in Leeds, West Yorkshire, at 24-28 Bridge End, is rated 4.6 out of 5 across 863 reviews on five platforms, including 370 Google reviews rated 4.4.
370
Reviews on Google
This office
17
Reviews on Facebook
This office
3
Reviews on Yell
This office
327
Reviews on The Trusted Agent
This office
146
Reviews on Trustpilot
This office
Send Martin & Co Leeds City a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above.Read all 9 from sellers
I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ...Read all 13 from buyers
With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ...Read all 58 from landlords
I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ...Read all 226 from tenants
Martin & Co Leeds City is more than just a lettings and sales business renting and selling properties to people. We are a people business - matching people to properties, taking care of , landlords, tenants, buyers, sellers, investors and our business partners.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleFrom the outset, Michael and his team went out of their way to provide excellent service. They listened to my concerns as a landlord and pointed out what they do differently to other letting agents in the area to make sure my property would …
5/5
The Trusted AgentQuick response
The oven has broken down over the Chirstam holiday. Immediate after the holiday, Hafez agency manager, sort the issue and got ourself a new oven. 5*
Dear Vasile, We are thrilled to hear about your positive experience with our agency! Thank you for acknowledging our commitment to resolving issues promptly, and we're delighted we could assist you swiftly after the holidays. Your satisfaction is our top priority. Enjoy your new oven, and should you need anything else, we're here for you! Warm regards, Hafez Agency Team
1/5
FacebookAbsolutely useless no one bothered to return my calls after continuously ringing every day for 4 days to try and view a property. Everytime I called it was the same response “I will get someone to call you back” no one e er rang back ... would not recommend using them
Alison, which property have you requested to view? Can you send an email to leedscity@martinco.com please
5/5
GoogleAs first time renters, the Martin & Co Leeds team have accommodated our needs and followed through on maintenance tasks very quickly. I would definitely recommend Martin&Co to anybody.
5/5
The Trusted AgentFantastic agent
Scott Sharp the letting agent was very professional and super knowledgeable - we were very impressed
Dear Jane, Thank you so much for your kind words and the five-star review. We're thrilled to hear about your positive experience with Scott. Our team strives to provide professional and knowledgeable service, and we're delighted that this was reflected during your letting process. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Best regards Elizabeth
5/5
GoogleWe’ve been with Martin and Co for nearly 2 years and they’ve been helpful with every issues we’ve had. Staff are lovely and can’t do enough to help out
3/5
TrustpilotBailey showed us around the property we…
Bailey showed us around the property we ended up renting and was very pleasant to deal with as are the staff in general. The service provided on the whole has been satisfactory although they are sometimes slow to respond to my maintenance issues and I have had to chase them up several times by phone. Thank you.
Hi Aisha. Thanks for leaving us a review. Sorry you feel we didn't respond as quickly as you had hoped. If there is anything currently outstanding that has lapsed over 4 weeks please call the office. Thanks, Martin & Co
5/5
TrustpilotLauren is just Fantastic and the…
Lauren is just Fantastic and the service from start to finish has been exceptional in every way one can describe it . A big appreciation to the rest of the team who also have been brilliant.Great asset to Martin & co
5/5
GoogleWhen looking for a flat, I got in touch with Martin & Co and they were extremely helpful throughout the process. Umair was beyond resourceful and professional, and for that I would be happy to recommend checking them out.
5/5
GoogleFrom the day I moved in 4 years ago sue has been an invaluable contact. Always here to support at the drop of a hat! Could not ask for more
5/5
TrustpilotProfessional and dedicated
Very happy with the level of support and personal commitment from the team at Martins. Nadeem demonstrated a level of professionalism and dedication that made the process flow. Good job!
Thank you for your positive review, Howard. We are so glad to hear that Nadeem provided a high level of professional service and dedication to ensure a seamless process for you. We appreciate your feedback and look forward to continuing to provide excellent service.
5/5
GoogleMartin & Co Leeds City have been fantastic with helping us find our perfect new rental property! Steven has been an absolute star through the whole process and I cannot praise him enough for his impeccable customer service from start to finish!
5/5
TrustpilotHafeez and talana is a good…
Hafeez and talana is a good communicator with me as a maintenance guy I receive my work from them both and they deal with the tenants professionally as when I arrive at the property's the tenants prayes hafeez and talana for the efforts the put in to resolve any issues
5/5
GoogleWhen looking for a flat, I got in touch with Martin & Co and they were extremely helpful throughout the process. Umair was beyond resourceful and professional, and for that I would be happy to recommend checking them out.
5/5
The Trusted AgentHafeez - Very Helpful
Very helpful, quick and easy to communicate with!
Dear Enrico, Thank you so much for taking the time to leave us a wonderful 5-star review! We're thrilled to hear you found our service helpful and communication smooth. It was a pleasure assisting you, and we look forward to working with you again in the future. Warm regards Elizabeth
5/5
The Trusted AgentWonderful agency!
Claire and the rest of the team in this branch are just absolute wonderful people. They fully understand the concerns and worries as a Landlord and they always tried their to best to resolve any queries that have popped up very quickly and efficiently. I am very happy and confident to leave my property in their hands!
Thank you for your lovely comments Olivia! I look forward to working with you in the future as your property manager, thanks again. Claire
5/5
The Trusted AgentAmazing help
Very quick and easy to talk to always available
Dear Enrico, Thank you for your wonderful review! We're delighted to hear that you found our service prompt and accessible. Our team is dedicated to being available whenever you need us. Your feedback is greatly appreciated, and we look forward to assisting you in the future. Warm regards, Elizabeth
5/5
The Trusted AgentExcellent and friendly service throughout
Having just completed on a rather long winded purchase of a property I found through Martin and Co, I'd have to say the service was excellent throughout, particularly Marcus and Kate who were always on hand. Would definitely recommend.
5/5
The Trusted AgentBest agent I've ever had the pleasure of dealing with.
Claire and the team have been fantastic at helping us not only find the right property, but also taking the time to promptly solve any and all issues we have encountered. I highly recommend anyone to choose Martin & Co.
5/5
GoogleThe rent process on my apartment was stress free. I didn't have to a lot to get accepted.
Dear Muriel, We really appreciate your 5 star review, thank you. The team are very pleased they were able to make your move to your new home stress free. We are always here to help. Best wishes Elizabeth
5/5
GoogleNadeem look after my sale start to finish, was very communicative and open throughout the whole process! Thanks
Dear Matthew, Thank you so much for your five-star review! We're thrilled to hear that Nadeem provided exceptional service and clear communication throughout your sale. Our team is dedicated to making each transaction smooth and … More
5/5
TrustpilotHafeez is very helpful and friendly
The first day of moving in is hassle free because of Hafeez at Martin&Co. He’s very helpful with all the questions I had. Also, he’s very communicative and warm person. Appreciate a lot of the moving gift box from Martin&Co as well.
5/5
The Trusted AgentHafeez saeed
Brilliant housing manager everything gets resolved very quickly . Easy out going communication not to mention very professional and a very friendly individual
Thank you for your kind words, Haley-Marie. We are delighted to hear that you have experienced fast resolutions, pleasant communication and a professional attitude from our housing manager. We will continue to strive to deliver the best possible service to our customers. Best wishes Elizabeth
1/5
TrustpilotFrom Bad to Worse. Despicable Ethics.
The negative really outweighs the positives here. To begin with, the company sometimes ignores their phones, only for me to visit and see them all away from their desks and chatting. Also note that the property itself was a mess upon moving in. They got our names wrong on numerous occasions: once on our contract so we had to sign another, twice on emails (calling my friend a completely different first name with a different first letter), and worst of all on our DPS which resulted in a long process to clear a cheque for a deposit as the name was wrong. A positive is throughout the tenancy, they carried numerous checks, and fixed things when required. However the worst occurred on our checkout. The landlord under them requested a full deposit, with the potential of further charges and the threat of court action. The charges were mainly toward redecorating and fixing things that was already broke prior to our moving in. As you may know, it is the landlord's responsibility to redecorate from general wear and tear and not the tenant, especially for a period over 2 years. Also note that the property was a mess upon moving in, and they also charged us for cleaning despite the condition being a lot better than initial move in. Needless to say, we won a huge sum of our deposit back after a review from DPS. This deposit issue happened during a pandemic when we were already struggling financially with being furloughed, and the last news we wanted to hear was a company charging us unfair amounts for something they should be responsible for. This resulted in a very long process of acquiring a sum of our deposit. Absolutely despicable ethics!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
9 reviews from sellers, rated 4.8 out of 5 on average. For example, Marie wrote: "Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above."
13 reviews from buyers, rated 5.0 out of 5 on average. For example, Caitlin wrote: "I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ..."
58 reviews from landlords, rated 5.0 out of 5 on average. For example, Mark wrote: "With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ..."
226 reviews from tenants, rated 4.9 out of 5 on average. For example, DHARSHINI wrote: "I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ..."
Send Martin & Co Leeds City a message.
