Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted Agentclair and marcus
Me and my 2 kids have just moved into our family home and the house is beautiful. Claire and Marcus are so wonderful and helpful, whenever there is something that needs doing in the house and you ring them they always do their best to solve the problem as soon as possible. and they always keep in contact with you at all times. thank u guys for all your help.
Begay · 25 January 2017
Agent replied · 26 January 2017
Hello Begay,
I'm glad you are all happy and settled there and pleased with our service. Thank you for your kind words.
Kind Regards,
Claire
★★★★★ 5/5
GoogleHaving used a number of letting agents over the past decade I decided to switch and concentrate new tenancies with Martin & Co.
Their service and overall communication cannot be bettered and Sue Wilson is the star of the show!
David · 18 March 2022
★★★★★ 5/5
The Trusted AgentAgent review
Very helpful and understanding! :)
Reece · 15 May 2025
Agent replied · 27 May 2025
Dear Reece, Thank you so much for your kind words and the fantastic five-star review! We're thrilled to hear that you found our team helpful and understanding. At Martin & Co, we always strive to provide outstanding service and support. We're here for you anytime you need us! Warm regards Elizabeth
★★★★★ 4/5
GoogleIsobel Kamiya is taking care of renting out my property. She is sorting out any issues efficiently and I am receiving a good personal treatment. A point of improvement would be a more timely response to the different issues that arise, but the important thing is that they get them solved.
Jaime · 18 March 2019
★★★★★ 5/5
GoogleAlways a pleasure to deal with Sue. Matter resolved quickly and professionally. 5 stars!
Mr · 26 April 2024
★★★★★ 5/5
TrustpilotExcellent service.
Sue at Martin and Co has been absolutely brilliant dealing with a most frustrating issue and bring it to a very satisfactory resolution.
Kay · 10 October 2023
★★★★★ 5/5
The Trusted AgentSimply the best
From the day I moved in 4 years ago sue has been an invaluable contact. Always here to support at the drop of a hat! Could not ask for more
Craig · 24 April 2024
Agent replied · 24 April 2024
Dear Craig, Thank you so much for your glowing review and for highlighting Sue's dedication to providing exceptional service. We're thrilled to have been there for you over the past 4 years and look forward to continuing to support you whenever you need us. Your satisfaction is our top priority! Warm regards, Elizabeth
★★★★★ 1/5
GoogleI contacted this letting agency in the morning to arrange the apartment viewing. The agent took down my details and we scheduled an appointment for the afternoon. However, to my disappointment, nobody from the agency showed up. Frustrated, …
Oksana · 8 October 2023
Agent replied · 1 July 2023
Dear Oksana, I am sorry you were disappointed with our service. Unfortunately we were denied access to the property and therefore had to cancel a group of viewings. This is very frustrating and disappointing for our clients and our team. … More
★★★★★ 4.7/5
The Trusted Agentfabulous
the agents were nice,professional and helpful. also they helped me out with my old agent by making my move in to my new apartment faster and easier. and they gave me a sweet welcome box which is the first time an agent gives me.
Radha · 24 May 2023
Agent replied · 7 July 2023
Dear Radha, What lovely comments, thank you. We appreciate the time taken to leave this review. Best wishes Elizabeth
★★★★★ 5/5
TrustpilotKate & Nadeem 5*!
Just want to say that both Kate and Nadeem have been fantastic.
Always available and at the end of the phone.
I am confident this is the start of a progressive property relationship.
Cannot recommend any higher
Will · 30 June 2022
★★★★★ 5/5
The Trusted AgentBest agent ever
Haf helped me fix many issues around the flat in a timely manner. He was really professional, polite and understanding about it. He made sure I was aware of everything and was happy with everything even before the work begun. He really cared about the quality of the work and about customer satisfaction.
Razan · 19 September 2024
★★★★★ 1/5
The Trusted AgentStudent housing in Leeds
Well, had massive problems about deposit, well at the start of the tenancy there was issue with the damp which called multiple times, not much was done, at the end lost all £900 deposit, gutted. They said its our fault, how ?! When dealing with deposit already three months in not an answer. Will pick up any smallest pull on carpet, take photographs before to prove them wrong.
RO · 19 August 2017
Agent replied · 23 August 2017
Good morning, I'm very sorry to hear you've had problems with Martin and Co. Can you please advise which property you are in so I can look into this for you? (Please email or call us on 0113 2457175)
Your deposit should not take 3 months to return, and we do not have any deposits on-going at the moment that are claiming the full amount as you have advised. It is very unusual that the full deposit is needed unless there is a lot of damage to the property or rent arrears on the account, but I would need to inspect your original inventory and checkout report to be able to help. If you could please get in touch so we can rectify this for you as soon as possible it would be much appreciated.
Kind Regards,
Claire
★★★★★ 5/5
GoogleWords are not enough to express the amazing and first-class service I have received from all the team at Martin & Co, Leeds, with an exceptionally outstanding service from Nadeem Khan in particular. Their high-quality work ethics, …
P · 8 October 2023
Agent replied · 16 March 2026
Thank you Parveen for your kind words, these are very much appreciated by the whole team. Best wishes Elizabeth
★★★★★ 5/5
GoogleMartin & Co are really good! They showed me the flat and proceed with the renting process so quickly. Everything done in less than a week. Jack was super helpful and responsive to all my enquires. Thank you!!!
Eirini · 18 March 2022
★★★★★ 1/5
GoogleI’m writing this review as a complaint against one of your agents, Reece, not on behalf of myself. …
Emily · 8 October 2024
Agent replied · 12 October 2023
Dear Emily, Thank you for bringing this to our attention. Reece is an excellent lettings neogtiator although new to the business. I have spoken to him and the only client he has contacted outside work is someone he knew before joining us. … More
★★★★★ 1/5
GoogleI’m currently renting a flat from this agency but the flat was so many faults and very dirty mouldy. They would take ages to acknowledge on the issues report. Also they haven’t given enough information that you need to know about the flat …
Phattaranit · 1 April 2023
Agent replied
Dear Phattaranit, We are very sorry you feel not enough information was given regarding the apartment when you moved in. We continually review our procedures, so your feedback is important to us. As arranged you will be receiving a … More
★★★★★ 5/5
The Trusted AgentOutstanding!
So happy with the time sue took to show me around she was very honest about the property and left me confident as to where I will be living. She was quick and efficient and I couldn’t be more great full !
Charlie · 25 May 2023
Agent replied · 7 July 2023
Dear Charlie, It's great to get such feedback from a happy tenant. Many thanks. Best wishes Elizabeth
★★★★★ 5/5
GoogleEirinaios was amazing from start to finish. From showing us around properties all the way to getting the keys, he was personable and friendly and answered all of our exhaustive questions. He was also wonderful with the application process, …
Charlotte · 8 October 2021
★★★★★ 4/5
TrustpilotIsobel Kamiya
We have been with Martin & Co Leeds City office for 3 years and at first we were very disappointed, then they put Isobel Kamiya as our contact and things have been great ever since. Isobel ALWAYS reply's to our emails promptly and is a pleasure to work with. I think if we had had Isobel from day one this review would be 5 stars.
Richard · 15 November 2018
Agent replied
Good afternoon Richard. Many thanks for taking the time to write us a review. I'm sorry to hear the service you received initially was under par. Isobel and the rest of the team will continue to work hard in building back your confidence and hopefully you will feel we deserve 5 in the near future. Martin & Co
★★★★★ 5/5
GoogleHi Ben, thank you very much for your timely response and sorting out my request. You have been so helpful since I know you as our property manager.
Job well done!
Shilee · 13 June 2025
★★★★★ 5/5
The Trusted AgentVery respectful staff
They do all process quick
Shallaw · 24 March 2025
Agent replied · 31 March 2025
Dear Shallaw, Thank you so much for your five-star review. We're thrilled to hear that we were able to expedite your process efficiently. Our team is committed to providing prompt and exceptional service. We look forward to assisting you again in the future. Best wishes Elizabeth
★★★★★ 5/5
TrustpilotIsobel is really nice and available
Isobel is really nice and available. Only few delays with some issue after we moved in.
Roberto · 1 October 2018
Agent replied
Roberto, thanks for writing us a review. I'm sorry there were a couple of issues when you moved in but happy we dealt with and sorted them swiftly. If anything else arises don't hesitate to get in touch. Thanks, Martin & Co
★★★★★ 4.9/5
The Trusted AgentHaf Saeed
I have found Had professional and truly easy to get along with. Hello makes talking to someone in business a pleasure.
Pearl · 30 July 2024
Agent replied · 15 August 2024
Dear Pearl, Thank you so much for your kind words and the fantastic four-star review. We're thrilled to hear that you've enjoyed your interactions with our team. It's our pleasure to make your experience both professional and enjoyable. We look forward to continuing our pleasant conversations and assisting you in the future. Best regards, Elizabeth
★★★★★ 4.8/5
The Trusted AgentGreat letting agent
The agent who came to advise on what we needed and didn’t need was excellent.
David · 2 November 2024
Agent replied · 7 November 2024
Dear David, Thank you for your positive feedback and the four-star rating. We're thrilled to hear that you valued the advice provided by our agent. Our team is committed to offering honest and expert guidance tailored to your specific needs. We look forward to assisting you further in the future. Best wishes, Elizabeth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
