Trusted Agent profile · Leeds
★★★★★
250 reviews across 2 platforms
Climate Innovation District, Leeds, LS10 1FB
Part of Citu Yorkshire, see every office.
Citu Yorkshire's office in Leeds, at Climate Innovation District, is rated 4.3 out of 5 across 250 reviews on two platforms, including 156 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Citu Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleWe’ve partnered successfully with Citu for many years and we’re honoured to be their preferred letting agent for the Climate Innovation District. We enjoy working closely with the Citu team, they’re always friendly, helpful, approachable and extremely knowledgeable. We look forward to partnering with them on other developments too.
5/5
TrustpilotI love my new home
I love my new home, I love the innovation and concept for creating a new more sustainable home and build a truly unique house within a beautiful environment. My home has stayed a consistently warm temperature right throughout the house during the winter months and I am really looking forward to being here in the Summer to enjoy the stunning outdoor space that is shared right across the community. All of the residents I have met have been lovely and there are community events for those who want to take part and everyone is happy to help each other with real community spirit. I can see that snagging issues are being resolved by subtle design changes aimed to improve new properties as the site progresses so though I can see others have posted bad reviews and have had issues this has not been my personal experience which is all I can make comment on. I really love living here and cannot wait for the coffee shops and restaurants to be built to further enhance the whole area.
Dear Christina, thank you so much for leaving us this 5-star review. We're thrilled to hear how much you love your new home and living at the Climate Innovation District. We really appreciate you sharing your experience and look forward to hearing how you enjoy the district when summer blooms! - Team Citu
1/5
TrustpilotEasily the worst company I have ever dealt with!
Simply woeful company. *EDIT* - Please don't be fooled by their response. I have been chasing them to rectify issues since November 2020. Many of times my email just get ignored until I chase them. Taking 16 months to come to my property and do a report and action none of it is by no means considered good customer service.They market themselves very well but do not be fooled their after care and customer service is completely non-existent. To any prospective buyers please spend your hard earned money elsewhere. They hide being COVID as an excuse for not being able to rectify issues however they have hundreds of workers on site 7 days a week and continue to build and fit out new houses all around me. They were very quick to use myself and my property in their marketing and PR campaigns but not so quick to speak with myself regarding issues, in fact I have just been ignored on several occasions. I have lived in my property for 15 months now and still have no clarity on when the numerous defects will be rectified. They use the classic deferral tactics of coming to your property to 'document' your issues then you never hear from then again. Moreover nothing even gets noted down. They have been to my property at least 5 times. Issues include: - Subfloor in every room is very very creaky and loud which disturbs people below.- Wood flooring on both stair cases has large gaps up either side. (Citu have actually said this is normal and would only seal this up as a 'gesture of good will' which is rather insulting.) - Wood flooring splitting in numerous places.- Carpet in bedroom bobbly and not sealed around the door. - Bannister damaged by tradesmen and not rectified. I paid an additional £2,000 to have a kitchen island in my home which took 5 months for them to actually fit. I was left for the majority of that period with no Quartz top on the island and no one would communicate with me as to where it was. Numerous times CITU have allowed their construction workers to be polishing concrete extremely loudly at 1am waking up the whole estate, which had to be reported to the council. 90% of what is fitted internally is subcontracted and the workmanship is extremely poor. When it comes to rectifying issues their subcontractors have either quit or been sacked (lost count of how many joiners they have had.) Same goes for their customer service/remedials team. Also have paid £18,000 for a parking space for the car park to be terribly flooded with moody water for my first year there with no compensation offered. I have voice recordings of CITU's own contractors referring to their customer service team/CITU in general as 'like talking to a wall.' Which pretty well sums them up as a business. If anyone thinking of buying from CITU would like a discssion with myself before doing so please feel free to contact myself via Instagram @Frazerconnelly
Dear Frazer, Firstly, we wanted to address your comments about lack of customer service communication - most recently we visited you at your home on 8th February and then followed up with a full commitment report on the 11th February - giving transparent feedback on the issues you had raised.We'd also like to take the opportunity to clarify and address some of the issues that you have highlighted within your review:- We do not have a team of hundreds of workers on a 7 day a week schedule, but do have a team that is assigned to developing the Climate Innovation District - they are dedicated to the commitment we have made to the existing and future residents to protect and increase the value of their properties as well as accelerating the transition to zero carbon cities.- COVID has not only impacted Citu but all property developers. Whilst we do not like to use the pandemic as a reason, it is a fact that it has affected the supply chain, costs and the general functioning of the industry.- Due to a complication related to concrete pours and subsequent timing issues we acknowledged and apologised for the works that continued into the night. These works are now complete and we do not foresee any further impact.- We acknowledge there are occasionally challenging times being a resident adjacent to a development and we are transparent within the sales process - highlighting what is complete on the site and the future works that will be involved. We remain committed to applying process and communication to focus on completing what we are dedicated to delivering; sustainable homes that will radically reduce carbon emissions.I hope we can continue to communicate to resolve your outstanding issues.
5/5
TrustpilotWe worked with CITU to host our Active…
We worked with CITU to host our Active Workplaces Event last week (April) 2023 - the event was managed brilliantly by Abby and the team - great venue / facilities and easy for people to travel to the building via active travel options - Thanks CITU - Active Leeds (Leeds City Council)
5/5
TrustpilotTour
We had a tour from Charlie at Citu - it was extremely informative and my sixth form students gained a valuable insight into the sustainable development project.The whole process was very easy, from getting in contact to arranging the tour, polite and professional.
We're glad to hear your students found the tour by Charlie beneficial to their studies.
5/5
GoogleSharan at Citu Climate innovation district has been absolutely fantastic. She was very knowledgeable about the development and the unique properties and community they offer. …
Thank you for your lovely feedback Giles, we will make sure to pass on your kind words to Sharan
5/5
GoogleI was out for city walk with my pal Dave when we stumbled across Citu . We were looking around just being nosey when Sharan invited us to look at the show house where we met Nina . What a fabulous development the timber frames are made a stones throw away from the properties both women very knowledgeable and enthusiastic about the development and a pleasure to chat with. I have lived in Leeds all of my 65 years and didn’t know the development existed I was blown away by the design and landscaping in this quiet backwater of Leeds . I am sure the properties will sell easily it’s well worth a trip down . Good luck with your sales ladies all the best Kevin
5/5
TrustpilotShow home visit
Had a lovely time at the show home with the help of Charlie. It really helped learning about all the thought behind the design of the houses, and he proved to be an expert. Thank you for all the help, it really made our experience
Thank you for your positive feedback for Charlie, we will be sure to pass on the message.Thank you!
5/5
TrustpilotEmily
Emily Very informative & friendly. Great knowledge of the local area and was very honest & open with answering our questions through our property viewings. Would highly recommend!
1/5
GoogleBad communication with CITU they don’t fix problems. also They delete comments with low rating
Thanks for your feedback, we’re sorry to hear you had a frustrating experience. We always aim to communicate clearly and to resolve problems promptly and transparently. To clarify, we do not delete or remove low-star reviews or comments, Google manages all review visibility, and we follow their guidelines strictly. If you’d be willing to reach out to us directly, we’d appreciate the opportunity to better understand the issue and work toward a resolution.
1/5
Trustpilotbad experiences
bad experiences, bad communication. they delete opinions, comments not comfortable for them
Thank you for your feedback, and we’re sorry to hear you have had a negative experience. We always aim to communicate clearly and work with our customers to resolve any problems as quick as possible. Regarding hiding negative comments, we are unable to remove any comments or opinions on our review platforms, and the visibility of these are managed by the platform directly. We are keen to work with you further to help resolve any ongoing concerns. Please email our Customer Care team and we will work towards a solution.
5/5
TrustpilotSarah was calm and helpful
Sarah was calm and helpful. She was able to answer our questions and seemed open and honest,
Hi Peter, thank you so much for leaving us a 5* review. We will pass on your feedback to Sarah who will be delighted!
5/5
TrustpilotBeautiful & cozy apartment
We’d just like to thank the entire sales & customer team for an amazing first home buying experience! We absolutely love our apartment, there’s truly nothing else like it in Leeds. Danielle, along with the solicitors & mortgage broker she recommended have made the entire process effortless for us, we haven’t lifted a finger and we feel extremely looked after! & Andy did a perfect job of ensuring we had a smooth move in day! We couldn’t have asked for more & we’re so impressed with the quality of our apartment, it’s extremely cozy! Jack & Charlie
5/5
TrustpilotAlthough I didn't go through with the…
Although I didn't go through with the sale, Danielle has been great throughout
Thank you for your kind comments, we're pleased that Danielle has provided you with a great experience. The Citu Team.
2/5
TrustpilotInteresting development but……..
Interesting development with great environmental credentials. But it’s an over developed sited, now crammed with a new huge bank of flats next door and is next to an incinerator plant. My viewing was very informative but the houses are small with very little storage. The gardens and landscaping are an asset. I hope citu keeps up the standard over the long term.
5/5
GoogleWonderful development and community! We were shown around by Hannah who was incredibly helpful and knowledgeable throughout and consistently went above and beyond to answer all of our questions! Thank you!
Thank you for your feedback Michael, we're glad you enjoyed your tour of the Climate Innovation District!
5/5
GoogleWe viewed a Citu property in Leeds hosted by agent Sharan. She was really lovely, very helpful, friendly and professional. If we bought at Citu we would want to deal with her only!
Hi Sheldon, thank you for your lovely feedback about Sharan we will be sure to pass on the message and we hope to see you join the community soon!
5/5
TrustpilotLove the place and the houses
Love the place and the houses. I had a couple of issues with poor responses to snags but they were escalated and ultimately fixed. The houses are great, very well insulated (although the electric heating is relatively expensive when you need it on the coldest and darkest winter days), well sound proofed, well designed, and just very nice to live in. Proximity to the city is great, Leeds dock is less than 5 mins away, but equally you can walk the other way get away from the hustle and bustle in no time at all.
5/5
GoogleI recently bought an apartment in kelham island as a first time buyer Citu were extremely informative & guided me through the whole process with ease I was very impressed with the prompt communication & swiftness of completion from 1st viewing to moving in! Over all I would highly recommend 💯
Thank you for leaving your feedback, we're delighted to read that you have had a positive experience and will share your comments with the team. Have a great day.
5/5
TrustpilotExceptional Service from Danielle Citu…
Both me and my husband viewed Citu properties, Danielle made this experience exceptional. Answering all our questions and accommodating. We could not think of any fault. The Citu team are so helpful and we love the community that is being created.
5/5
TrustpilotPositive experience
My experience with Citu has been really positive throughout the whole process. Even when my solicitors were being difficult, Citu staff were incredibly helpful getting any issues sorted and trying to get me moved in as quickly and pain free as possible. Was hesitant about buying a new build but honestly Citu has changed my opinion on it. Would recommend.
Hello Jack. Thank you so much for this review, we’re so pleased you’ve had a great experience while purchasing your Citu home. Team Citu
5/5
TrustpilotReally informative tour of Citu that…
Really informative tour of Citu that inspired the students and teachers alike. I would encourage anyone to go and learn about this exciting new development in Leeds.
We're glad you enjoyed your tour of the Climate Innovation District, thank you for your great feedback.
5/5
GoogleSharan did a great job showing us around the Leeds Climate Innovation District on Citu's recent open day. We've met a few of the Citu team so far and everyone has been really friendly.
Thank you for your great feedback Mark, we will pass on your message to Sharan. Have a good rest of your day.
4/5
GoogleThe work that Citu is doing to push building methods forward and tackle the climate crisis is so important. We emailed to book a viewing, and the staff were prompt and helpful, and Sharan, who showed us around the properties, was warm, …
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Tell us what you need and we'll put you in touch. Citu Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
