Citu Yorkshire Leeds reviews

★★★★★ 5/5

Google

Had a great experience with Sharan. Super knowledgeable, friendly and helpful. Would definitely recommend speaking to Sharan if you’re curious about a Citu home.

Harry · 10 October 2024

★★★★★ 5/5

Google

Friendly staff, a good community vibe from the project, and a clear vision for the renewal of the area.

Mobaisle · 17 December 2024

★★★★★ 5/5

Trustpilot

Great development

Great development! I especially liked the pig love spot, amazing place to have a drink by the water. Recommend very strongly!

Laurence · 6 November 2024

★★★★★ 5/5

Trustpilot

Emily shallman excellent knowledgeable…

Emily shallman excellent knowledgeable service very helpful @ Citu kelham island thank you … Gv

Gavin · 20 January 2025

★★★★★ 5/5

Google

Great support from Sarah, Danielle, and Megan to purchase a place at Kelham Central. They could not have been more responsive or helpful. Their support has made the entire process as painless as buying a property can be.

JNM · 15 November 2023

★★★★★ 1/5

Google

I've been a resident in a Citu home for 6 years. I love my apartment, but I’m being driven out by spiralling service charges and a complete lack of care from Citu for its residents. …

Andy · 16 May 2025

★★★★★ 5/5

Trustpilot

Danielle Cooper - CITU

We’ve spent six months looking at CITU houses, trying to decide whether to buy and what location/house would suit us best. Throughout this time we’ve been supported by Danielle Cooper, the Customer Experience Manager at CITU. She has been a huge help to us and incredibly patient given the time we’ve taken to make up our minds. Danielle has met us at properties countless times, including during her Christmas holiday. She’s professional, knowledgable about the development and whilst she is very much a CITU sales person she also feels like someone who is on your side in finding the right house in the right location at the right price. Today, we exchanged contracts on a house in the Climate Innovation District in Leeds. And Danielle did a great job helping us navigate with our two solicitors to overcome a few potential final barriers to our purchase. She’s a great solutions focused person and if you are considering a CITU house then she’ll provide you with a good service. I should add that we did speak to a few residents to ensure we understood the pros and cons of buying on the CID development. They didn’t put us off but they did help us feel more informed about our decision and negotiating on our purchase.

Graham · 6 January 2023

★★★★★ 5/5

Trustpilot

Not just any development!

Recently viewed some of the properties at Climate Innovation District (courtesy of Danielle) and the homes and the service I received we’re second to none! It’s a really special community they are building down there - can’t wait to be a part of it! Thanks again Danielle for hospitality! 5/5!

Max · 6 October 2022

★★★★★ 5/5

Trustpilot

Citu, a great team behind the brand

Citu kindly offered to host the bi-annual LRQA Build Offsite Property Assurance Scheme (BOPAS) forum at their Head office based in Leeds (LS10). The Marketing team led by Lucy Smith with the assistance of Abbie Wardle did a sterling job in preparing the spacious and airy open plan timber structure above their main office space. The team was like a well-tuned Swiss watch with help with loading the presentations to a dedicated laptop, laying out the chairs for circa 100 people and arranging lunch. The whole Citu team was very accommodating and kept checking in throughout the day with regard to additional help and timing the whole event. I do not normally endorse venues, however if someone is looking for a small to medium size venue to host particular events / presentations the site at Citu might be just the ticket for you.

Yohan · 6 December 2022

★★★★★ 5/5

Google

Sarah gave us a very thorough and professional viewing at Kelham Island, so that we were confident to press ahead with our plans. Thank you for your effort!

Jean · 14 March 2024

★★★★★ 5/5

Google

Sarah did a very professional job of explaining what Citu is doing, and showed us around two houses in Kelham Central. That we won't be going ahead with a purchase is no refection on her ability or charming personality.

Len · 13 June 2023

★★★★★ 1/5

Google

What can I say about Citu? I’d say the area that’s built is a spot on area. Small bars, restaurants and cafes are next to us. It has its own character, independent. Could say stands out from the rest. Everything it’s nearby. Unfortunately, the cons are way more than the pros. CITU is a cheap company. I mean really cheap. The communication’s terrible. If they were a MASH, children’s services trying to save/put down a child protection plan for the children would be a lost cause. I had some exposed wires outside my place. I insisted on hiding them so they listed it as an ASAP. I think after 8months, roughly, they covered them! Guess better late than never. Had issues in my place, and a lot of issues, still do. If they had a couple of days to assign the appropriate workers to my place everything would’ve been done. It took months. My guarantee ended last year, they emailed me in late Feb that my guarantee ended asking me about my defects. And, of course, that took a while, still has some defects, maybe in 2025, everything will be done. Not responsive to their emails, you have to email about 10+ and if you’re lucky you will get a response. The last emails I got from them when I emailed about my defects said that TODAY the allocated things will be fixed. Unfortunately, nothing was fixed. I had issues with my shower door, everything was coming out and I had to clean the shower every time I finished. I asked if they could replace the shower door but they didn’t see it as a defect. I had my light switch installed wrongly. I fought for my light switch and heater in the kitchen to be replaced (do have pictures). My heater upstairs is a small one. In winter my bedroom is freezing. They refuse to change the heater because this is how the designer designed it. I visited one of my neighbour's flat, the same house, it’s like a reflection of mine. Their upstairs and downstairs bedrooms are both medium heaters. Unfortunately, CITU was/is so proud that they refuse to change my defect (defects caused by their own company) because that was how they designed it and it cannot be changed. I do not know who the designer is and can only talk about my situation, honestly terrible. I would suggest maybe going back to uni or trying out a different job. That includes the rest - Megan and Chris Thompson (was told there are many Chris’s) - nothing personal, it’s business (since they treat us as the same). I felt and still do like a number, like now that they sold the place that’s it. Felt like I was taken for granted, only care about money. Not bothered about my issues, issues created by CITU and their designers. My issues are still hanging there. A parking spot is about £14,000 and prices increase. I would suggest if you are planning on buying one of the plots after you move in check with your neighbours you’ll find differences. I would suggest also, having a chat with the residents there, getting feedback and then deciding. It does sound like I'm exaggerating. From my side, the only proof I have is the emails I exchanged and pictures. You need more proof ask the neighbours. Wish you the best of luck.

Eliana · 13 June 2022

★★★★★ 1/5

Google

Updated: We had not surpassed the time limit between reserving and signing the contract, and you put the price up without communicating that to us. If you can’t see the problem with that then I don’t think you can have improved very much. We reserved a flat in the Kelham Island development. After many, many problems and abysmal communication, we saw that the buying price had rose by £30,000, after we reserved it. We rang to check this and they told us we would also have to pay this, even though we had reserved prior to the price hike and they hadn’t informed us of it. We pulled out and they said they would refund us our very high deposit (£1500) without 30 days. 30 days later, no deposit. Called them again and they said they were not aware that we had pulled out. They did transfer the deposit but regardless terrible experience and would avoid this company in future. We then bought a house from Walshaw Homes and had a much better experience.NegativeResponsiveness, Professionalism

Laura · 13 June 2022

★★★★★ 1/5

Google

Simply woeful company. They market themselves very well but do not be fooled their after care and customer service is completely non-existent. To any prospective buyers please spend your hard earned money elsewhere. They hide being COVID as an excuse for not being able to rectify issues however they have hundreds of workers on site 7 days a week and continue to build and fit out new houses all around me. They were very quick to use myself and my property in their marketing and PR campaigns but not so quick to speak with myself regarding issues, in fact I have just been ignored on several occasions. I have lived in my property for 15 months now and still have no clarity on when the numerous defects will be rectified. They use the classic deferral tactics of coming to your property to 'document' your issues then you never hear from then again. Moreover nothing even gets noted down. They have been to my property at least 5 times. Issues include: - Subfloor in every room is very very creaky and loud which disturbs people below. - Wood flooring on both stair cases has large gaps up either side. (Citu have actually said this is normal and would only seal this up as a 'gesture of good will' which is rather insulting.) - Wood flooring splitting in numerous places. - Carpet in bedroom bobbly and not sealed around the door. - Bannister damaged by tradesmen and not rectified. I paid an additional £2,000 to have a kitchen island in my home which took 5 months for them to actually fit. I was left for the majority of that period with no Quartz top on the island and no one would communicate with me as to where it was. Numerous times CITU have allowed their construction workers to be polishing concrete extremely loudly at 1am waking up the whole estate, which had to be reported to the council. 90% of what is fitted internally is subcontracted and the workmanship is extremely poor. When it comes to rectifying issues their subcontractors have either quit or been sacked (lost count of how many joiners they have had.) Same goes for their customer service/remedials team. Also have paid £18,000 for a parking space for the car park to be terribly flooded with muddy water for my first year there with no compensation offered. I have voice recordings of CITU's own contractors referring to their customer service team/CITU in general as 'like talking to a wall.' Which pretty well sums them up as a business. If anyone thinking of buying from CITU would like a discssion with myself before doing so please feel free to contact myself via Instagram @Frazerconnelly

Frazer · 13 June 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. From duping housing regs to blaming COVID for not rectifying a woefully long snagging list (whilst they still continuing to build on the site!) resulting in the house sitting empty months after completion. If you want to be able to live in your home once you’ve bought it I suggest buying elsewhere.

Jackie · 4 November 2020

★★★★★ 5/5

Google

The staff are great to deal with and are a tight nit community. Always happy to go the extra mile. Happy to help out of hours. Always meet a challenge head on and quickly resolved.

Caroline · 13 June 2023

★★★★★ 5/5

Google

Super helpful and friendly staff, lovely homes, and great continued support.

Fran · 17 October 2024

★★★★★ 5/5

Trustpilot

I have viewed a lot of properties as…

I have viewed a lot of properties as everyone does, no one has made me feel comfortable and listened to what I wanted like Daniele did. Many thanks for your help and support . Have a good 2023

Doctor · 4 January 2023

★★★★★ 5/5

Google

Having worked closely business to business with many of the site management personnel over a number of sites and projects, I have always found everyone to be friendly, incredibly helpful and approachable.

Penny · 13 June 2023

★★★★★ 1/5

Google

Citu is an unprofessional organisation. Great marketing (including misinformation), poor delivery. They do not meet deadlines or quality standards they set for themselves. People moving in late (months) and defects left (they claim it will take a month we are 9 months in). Defects are not small and can include roof leaks, plumbing issues and missing parts to kitchens. They regularly cut power and water without 24 hours for planned buliding works. They change gates and passcodes without prior warning. They share an entrance and car park with residents. Residents pay about 15k to park cars which regularly get punctures, have damaged paint work and are covered in mud. Their communucation is very unprofessional- if they communicate at all. My advice would be to steer clear of Citu. Buy a house in the CID after people have lived there a year or two so defects are fixed and you do not have to deal with Citu. The majority of the 5 star reviews are from people who had not yet moved in or work for Citu. EDIT: in response to citu's response below in regards to the "misleading statements in my review", these are the facts: • false marketing example - their web site says they won't sell to investors but they are now selling to investors. • since moving in 9 months ago we have had at least 3 water interruptions one of which lasted several days and only one of these came with bottled water • 3 disruptions have occurred to the Internet • 2 electricity supply cuts one of which we were reassured wouldn't affect us • when my previous review was written there were 5 reviews written by people who either work for citu or are sub contractors 3 others do not live on the site. I welcome the update that the timeframe for the resident and constructor entrance has been updated from October 2020 to Spring 2021.I understand it has been a difficult year due to Covid and I am pleased Citu have been able to complete an additional 24 houses since we moved in.

Carla · 13 June 2021

★★★★★ 3/5

Google

This review is based on the defect/snag process. 6 Jan 2020:See photos for examples of the defects in homes sold and built by citu. I’ll update if there is any resolve made by the developer. These items were highlighted six weeks ago and no one has responded or made any corrections. The lack of response is a repeat of the communication received when trying to buy the house. 14 Jan 2020: @citu thanks for the reply on google. Someone came and looked round the house and agreed that the finishes were very poor but since then no-one has got to back to us regarding when repair work would start. The bins remain insufficient (2 household bins for at least 5 residences and 2 commercial units), and on this subject no one is providing a response. As a developer who prides themselves on sustainability I would have expected recycling bins to be provided too. 23 Feb 2020: Citu still have not rectified the defects with the house and not provided any timeframe for when repairs will occur, or provided recycling bins (additional waste bins have been provided). Another technique which they are using to avoid carrying out repairs is by stating that defaults are within acceptable tolerances. 8 April 2020: Some areas, such as faulty MHVR and Electrical meters, have been rectified by Citu ☑️. Other snags surrounding the final finish of bathrooms/carpentry remain outstanding but Citu are in contact with me and other new home owners and are responding to issues. Work has slowed down on site due to COVID-19 which I anticipate will create unforeseen delays for work items such as snags. The bin situation has not been resolved, and the council waste removal contractor Veolia does not collect waste from all the bins stores. Further discussion need to happen between the council and a representative from Citu. The result is rubbish bags are piling up in some of the bin areas. 3 August 2020: Whilst building work has increased onsite, the snags remain outstanding. Citu have not provided any communication on when/how they will fix the snags. As more residents move into Lizzie Lane it is evident that the snags are repeated in each house. The poor workmanship is shameful given the high cost of the houses. And the lack of active communication from Citu despite frequent requests is an example of the disorganised nature of the company that I’ve experienced.

M · 13 June 2021

★★★★★ 4/5

Trustpilot

Weekend Visit

I went to the Citu development at the weekend for a beer at the riverside bar and to use the basketball court. It's a nice place to be on a sunny day. Great service at the bar too.

Alex · 3 October 2022

★★★★★ 5/5

Google

A pleasure to work with. The team have been professional throughout. Innovative, passionate, modern and creative, their holistically-minded approach sees the company's steadfast core values shine through at every touchpoint.

Blossom · 13 June 2023

★★★★★ 5/5

Google

Really friendly, helpful team who kept us informed and engaged throughout the buying process

Thomas · 29 May 2024