Trusted Agent profile · Leeds
★★★★★
251 reviews across 2 platforms
Climate Innovation District, Leeds, LS10 1FB
Part of Citu Yorkshire, see every office.
Citu Yorkshire's office in Leeds, at Climate Innovation District, is rated 4.3 out of 5 across 251 reviews on two platforms, including 157 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Citu Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleWe went to visit the climate district development in Leeds, with a lovely sales specialist Sharan that showed me , my husband and our daughter around. A great concept with the ethos to grow with their community at its heart. ❤️
Thank you for your lovely feedback Sundas, we will make sure to pass on the message to Sharan. Have a good rest of your day!
5/5
TrustpilotVisits to CITU with Y12 students
I've visited CITU twice now with Y12 students as part of a Carbon Literacy course during our sixth form college's careers week. On both occasions the students have really enjoyed being shown around the site by enthusiastic, approachable and knowledgeable young employees. It was great to get CITU's real life perspective on implementing sustainability.
We're glad to hear that your students have found visiting the Climate Innovation District useful and we look forward to showing around more of your students in the future.
5/5
GoogleNina, Sharan, Nathan and Kyle were all amazingly accommodating! :)
Thank you for your great feedback Jack, have a good day!
5/5
GoogleFantastic tour of the innovative development. Thanks Sharan.
We're glad you enjoyed your tour of the Climate Innovation District Sue! Have a lovely rest of your day.
5/5
GoogleThe service, information and house tours were very professional and friendly. We love the idea and concept of Citu Homes especially the community element. The modern interior of the home was something new which appealed to us. Our issue was the building had no built in storage solutions. This meant a two bedroom would soon become a one bed as the second room would have to be very multifunctional. Therefore it didn’t meet our requirements.
Thank you for taking the time to provide your feedback, we will share it with the rest of the team. Hope you have a lovely day.
1/5
TrustpilotWe have withdrawn from the Citu development
Unfortunately our experience with Citu wasn’t great… so I’ve decided to write a fairly lengthy and honest reflection.Citu/ climate innovation project is a beautiful and incredibly designed and marketed development that easily catches they eye of pretty much anyone, sadly it seems as though the delivery and service is in a somewhat different league.We registered our interest in the development in June 2021, having been told the development would be completed in Feb/Mar of 2022. When the time came, we were informed barely weeks before that this was pushed back to July/ August, we were then told later that this was pushed to September and come September we were told it was pushed back to January 23.Without going into copious details, the customer service along the way was pretty poor, whether this is down to staffing issues, organisational problems, or just simple bad attitudes, I don’t really know, all I do know is that we received very little meaningful empathy throughout the process as well as no substantial apology.We have now successfully withdrawn from the development (with full refund) having recently found out there will be even further delays (of which a finish date has still not been announced to my knowledge).Other than the long completion delays, we also decided to withdraw from the purchase due to the hugely complained about aftercare/ build quality. We heard that the developers duck/ avoid contact regarding defects, to the point in which we saw one of the houses on the development fill one of their windows with a plea to Citu for a response on the issues with their property… as in it was like an A1 poster with big capital letters…I have noticed that Citu are barely (to put it lightly) completing a building before starting another, the second block of Airlofts has already started to take shape (which can now be seen as you drive past) which seems strange to say they have hundreds of people waiting to move into the first. The excuses we received for the delays were mostly procurement or delivery due to covid, I personally think this is a lie or a fragment of the truth given our experience and the reputation Citu seem to be building for themselves but I’m not a builder so don’t actually know.In summary, there are clearly plenty of people happy with what they got when they joined Citu, however from my experience, the communication is super bad, the completion dates are pretty much made up as they go and there are masses of 1* reviews for them backing most of what I’ve mentioned up.This review was based solely on my opinion and experience of the company. The development looks ace… but I would genuinely recommend you steer clear (even if you get woo’d in by the good sales and marketing like we did). I personally think their ethical/ sustainable and community vision is utter rubbish, other than using some recycled materials, they don’t seem to be doing much different than any other development.
Hi JoshWe have taken a little more time to digest your review.We are grateful to you for setting out your observations and feelings and there are definitely a number of areas where we agree with you.The construction industry was thrown into absolute turmoil as a consequence of the pandemic, with labour and materials being particularly hard to secure. This created a number of challenges for our construction programme which slipped significantly on a number of occasions as you have highlighted. The Climate Innovation District is a multi-phased and complex construction and infrastructure project with many moving parts which means that certain works have to be delivered at certain times. This doesn't necessarily mean that any one particular series of works will have a negative impact on others, particularly where they involve entirely separate specialist sub-contractors. We accept that we should have delivered more consistent lines of communication through this period as we grappled with the challenges and we are determined to ensure that we step up in this respect in the future. We genuinely care about our customers and our carbon footprint and we are working flat out to ensure that we deliver to expectation and beyond each and every time. We also understand that actions speak louder than words. We regret that our relationship has broken down and wish you all the best for the futureSincerelyThe Citu Team.
5/5
TrustpilotWe had a viewing at Kelham Central…
We had a viewing at Kelham Central recently. 10/10 experience. Emily showed us around the development and we were so impressed by her thoroughness. She was absolutely brilliant and so patient with all our queries. Thank you, Emily! Cheers, A
We're really pleased to hear you had a positive experience with Emily, we will make sure to let her know! Enjoy the rest of your day.
5/5
TrustpilotA great place to live
I came to view a house in Leeds on a weekend. The lady was very helpful and gave me all the information I required. I ask a lot of questions. The complex was lovely and there was a nice place to eat and have a drink. Would definitely recommend a visit
We're pleased to hear you enjoyed visiting the Climate Innovation District, thank you for your feedback. Have a good evening.
4/5
TrustpilotLovely property too expensive
The property was exactly what we were looking for. Emily the salesperson was really helpful and provided the information we needed. Unfortunately after completing some due diligence we concluded the property to be overpriced and didnt proceed due to current market conditions but would definitely consider Citu in future.
Thank you for your feedback Ian, we hope to see you in the future!
5/5
GoogleWe’ve worked with Citu for a couple of years and it’s always been a pleasure. They’re friendly, professional, and great to work with.
Thank you Alex, it has been great to work with you and your team over the last couple of years.
5/5
GoogleAlthough we ultimately decided not to purchase a property, Kate and Abigail were lovely to deal with and the site and property viewing were great.
Hi Joe, thank you for leaving your feedback, we will pass on your comments to the team and hope you have now found a home!
5/5
TrustpilotClimate innovation district
Came to see the climate innovation district at the weekend as i had heard great things about it. What a fantastic development and a great community, also enjoyed a few drinks at the pig live bar by the river which was a bonus. Ian B
We're pleased to hear that you had a good time visiting the Climate Innovation District, thank you for your feedback.
5/5
GoogleDanielle was very good at explaining the concept, she showed us the show apartments. We were very pleased and felt valued during our visit.
Thank you Nav, we will share your comments with Danielle.
5/5
TrustpilotCitu Leeds is an Idyllic place
The Citu development is in the most incredible location imaginable… the tranquillity of the river, coupled with the proximity to the vibrant and wonderful Leeds with bars, restaurants and culture. Also, so close to the beautiful Moors. It is an absolute idyll!!! Love the house design and the innovation behind it. It is just great! On the flip side, as far as how spotty the responses have been from Citu to snags etc., I have also experienced frustrations. The team are delightful, but introspection is needed on how to bolster the after sales care.
Hello Tina. Many thanks for your review, we appreciate you taking the time to share your experience and will pass your feedback on to the team.
5/5
GoogleWe’ve been considering a move to Citu for years now and we’re so glad we finally did it. We love our new home and the CID community. Nina and Andy from Citu have been incredible. Nina’s been on hand throughout the sale process and Andy has helped us get settled at the CID.
Welcome to the Climate Innovation District! We're glad to hear you are loving your new home, we will pass on your kind feedback to Nina. Have a lovely day.
1/5
TrustpilotBuy… but I recommend to buy second-hand
I couldn't recommend living in the Climate Innovation District enough. You’ll never meet nicer neighbours; after all, we bought into the same vision and we’re making it happen, living the ethos constantly. I’m proud to be a part of it, and it is genuinely a privilege.I’d been in the CITU bubble since I moved to the Greenhouse 6 years ago. I stuck with them because I believed in them, and I considered them to be friends. I followed them blindly into buying a house, sold by the glossy mockups and promotional materials, and feeling like I was being given a rare and unique opportunity. The second I moved in, the bubble burst.Delays and snags are inevitable, but this is something else entirely.It's like a lottery. The reviews here are basically 1* or 5* for a reason. It’s good to see what a winning ticket looks like, but I wish I had been prepared for a losing ticket.I’ve had quotes to fix the outstanding issues on my house and it’s going to cost me over £25k to get it to the standard that was sold to me. I’ve already spent thousands.I spent my first few days cutting glue off of the windows, walls and floors, scratching off the paint blobs and scrubbing a glue footprint off the floor in the living room. I broke down into tears day 1 wondering what I had just bought. Nearly half a million pounds handed over to a company who handed over… this? It’s disgusting.CITU assured me that they would be taking up and replacing my entire living room floor, as it was an absolute mess. It’s off at an angle, bends at one end, and somehow the walls aren’t 90º from the floor, they’re slightly sloped.I was told to not move furniture into my living space until this was resolved. They did nothing on it for 18 months. When they finally ‘resolved’ this ‘snag’, they just replaced a few planks without acclimatising the bamboo to the temperature or humidity of the room. I was told by a contractor that this was going to need pulling up again once the seasons change. They didn't touch the alignment, the bending, the wonkiness, or the glue-stained / chipped wood.My top step fell off while I was walking down the stairs. I caught myself on the bannister thankfully. I reported it immediately, but they took 10 months to come round… and they just glued it back on. I avoid that step now.My sink fell out of the kitchen unit, somehow. They glued it back in and told me not to put so much in the sink. It was just an empty saucepan in there by the way. I now avoid using it and never run the water for too long.My rooftop decking snapped while I was walking across it. Guess they’re out of glue for that though as they haven’t replied to my emails.My smoke alarm went off because it was full of water. The cause of the leak was that I had dried some clothes over the bath, and apparently the standing water drained into the electronics. I personally feel that this is a suboptimal drainage location, but hey. Gotta pick your battles.My cladding is a mess. It’s loose, uneven, each wall of the house is like its own special art project, completely oblivious to where the edges meet on the other sides. It’s got a load of clips in it that they were meant to take out when they finished but they didn’t bother. The panels aren’t flush with the windows. The MVHR ingest vent is hanging off. Something that looks like one of those snakey swimming pool floats keeps falling out of the back door frame. I can’t cut it off because it’s part of the exterior, and they won't fix it because it's aesthetic.We had to make several noise complaints after being woken at 2-7am with concrete polishing in the flats. In response Citu wrote us all a letter saying they aren't talking to us any more for “reporting us needlessly to various authority bodies” and “risking future sales of homes at the district”. Onto the next phase for them I guess.I could go on, but frankly I need to stay sane. CITU have perfected selling and moving onto the next customer. Once they accepted that they’d messed up my house, they gave up on me. I’m not going to become an advocate for them, so they might as well invest in someone else.The one time I got close to selling my house, I realised I couldn’t because of the number of issues. The best thing I can do now is spend a ton of money and make it what it should have been in the first place.I won’t deny that some people are still super happy with the developer, and many more are indifferent. I’m seeing a therapist though. Everyone’s experience is different. The financial and mental toll for me has been so bad that I regret the biggest purchase of my life. But I only regret that I gave the money to CITU and that this keeps happening to new residents.My advice would be to look out for a second-hand property here and snap it up. This is the dream neighbourhood, and one day CITU will leave and move onto another project… for me that’ll be a relief, and cause for celebration
Many thanks for taking the time to share your experience with us. Although many of your remarks don't represent our view of events, we have taken your review on board.
5/5
Trustpilot1 month at Citu update
We've now lived at Citu for a month ; I felt that this is a good time to send an update. This is a lovely place to live for all of us and a truly great home. For a slice of life, here's what me, my daughter and my son are up to today. I've been sitting outside at Secret Garden with my coffee looking at the river. My daughter (16) has been sat outside having breakfast on her back deck with her friend. We're about to walk by the river, get some pastry goodies from the local mini supermarket and walk to Leeds Dock, where the girls will take the river taxi to the station for her friend's half hour ride to Skipton and I'll go over the footbridge to John Lewis and beyond. Yesterday the girls walked to town to see a film and picniced on the River Aire Island on the way home. My son (18) took a friend to The Royal Armouries, whilst I met my friend and her two year old for a ride on his bike around Leeds Dock and then picnic at our Citu riverside garden. This evening me and my son are off climbing at the indoor wall just up the road. My son and daughter have both admitted that there's no excuse to hang around indoors any more now we're here, there's too much to do! To sign off, I'm delighted and so impressed that in the baking hot weather, I came home to a beautifully cool home, what a treat, without even the need to run a fan or anything using power. We all feel very lucky to be here. We are so well looked after by the team. The care all the way before and after the move has been perfect. The communication is spot on. I feel very privileged to live in such a wonderful place.
Hello Katya, thanks so much for sharing this update, it’s great to hear how you and your family are enjoying the Climate Innovation District and everything the surrounding area has to offer. It’s sounds like a Friday well spent!
5/5
TrustpilotVery nice :)
I’ve recently moved into the “Town House” at landing place in the citu residance. So far my experiance has been great, very different from where i had currently moved from wich was in the middle of nowhere. Citu offers a wonderfull and peacefull enviroment and comunity with many friendly, welcoming faces :). As well as that, the geniral area feels so outve town as you are surrounded by lots of wildlife with a beatiful river to overlook; however, the area has such easy acsess to central leeds as well as “Leeds Dock” with lots of lovely resturants as well as a local grocary store only a few minuites away! Futher more, Citu area has a very easy acsess to many other towns and city’s around the area with “Leeds train station” being unbelievably close. Wich for people going to work or school such as myself who will be soon attending “York college” this upcoming september it is extreemly usefull that it is such a quick walk. Personally, i believe that Citu is a wonderfull place to live and with new and upcoming Citu builds such as new houses, shops and eventually there very own primary school in some years to come, it will grow to be a bussiling and even more welcoming comunity!
Kate, thank you for taking the time to share this 5* review, we’re so pleases to hear you are enjoying life at the Climate Innovation District and are everything the area has to offer. The future of the district is something to be so excited about and we’re pleased you’ve joined us on the journey! Team Citu
5/5
TrustpilotHouse Viewing and Buying experience…
House Viewing and Buying experience only Had a smooth and easy time viewing and planning to purchase this house with clear referrals to mortgage providers and solicitors by Emily
Hi Jevin, thank you for your lovely feedback. We hope to see you in the Kelham Central community soon.
5/5
TrustpilotExcellent customer experience!
Throughout our purchase at Citu, Danielle was fantastic at keeping us informed of any updates, and was very patient even when we expressed frustration with delays (that were unavoidable and completely outside her control!). She was always personable, friendly and understanding and went out of her way to make sure we were kept up to date. Thank you for everything!!
1/5
Trustpilotscared to say bad things
I first must apologise for not putting my full name. I worry that I will have worse service from citu staff if my name is here ---CONTENT REMOVED BY REQUEST OF CITU---Some neighbours say that if you say anything bad you are not one of us any more ---CONTENT REMOVED BY REQUEST OF CITU--- I am trapped and with nothing to do about this!I want badly to love my house, the house I spend all my money on. They do not speak to us once we buy except for some friends who leave a good review, the house leaks, everything breaks, nobody supports and and I have no money now and a house I cannot sell.I want to protect you from buying from this company! climate houses are good but not when citu abuse, please speak to customers, please speak to REAL PEOPLE who have problems do not read adverts and do not speak with only sales. More would speak but do not want punishments for being honest. Please be safe with money and do not make bad choices. The bad reviews are true, please read. Nothing is better now, they write good reviews on same day to help selling houses!;; citu requested that I change part of this review
Although you are reluctant to supply your details, we would welcome the opportunity to resolve your situation by contacting our Customer Service Manager at residents@citu.co.uk. Through our process we are committed to visit all properties to resolve any issues. We refute the claim that we would segregate any resident, but welcome any feedback you do have in order for us to conduct a thorough investigation if necessary.
5/5
Trustpilotgreat place, great community
We were among the first people who bought here, and it’s been great to deal with a small developer who’s done their best to adapt to all the challenges of covid and beyond. Citu rectified any issues we had with our house quickly, and since then have kept us in the loop with everything they’re doing as well as ask for our input as a community on what works for us. The community itself is a major draw, especially raising a new family. We have had community street parties, bbqs on the decking and beer clubs. Now that piglove brewery and various street food vans have had pop up residences across the river, sunshine drinks and pizzas have become the new weekend norm.
Roz, thank you so much for taking the time to share this 5 star review. We’re so pleased you’re enjoying your home and everything the vibrant community at the Climate Innovation District has to offer. The Citu Team
5/5
TrustpilotEarly adopter review
We are really impressed that a small (in comparison) developer has been able to deliver such a lovely place to live for a young family. Obviously as an early adopter there are things that go wrong, but the developers and the staff at Citu have been really great at helping us get things sorted. We’ve also loved the community aspect of the development, meeting some likeminded people with a similar family dynamic has been so good as a new mum.
Thank you for taking the time to share your experience with us. We’re so pleased to hear you and your family are getting so much out of living in the district. The Citu Team
5/5
TrustpilotStudent visit to Citu, Kelham Island
I just want to say thanks to Sarah and colleagues at Citu for giving us (a group of masters Urban Planning students from Bristol) a chance to hear about your work in Kelham Island, and to see the development as it is progressing. We all found it an excellent experience, and hope to come back in the next few years!
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Tell us what you need and we'll put you in touch. Citu Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
