Citu Yorkshire Leeds reviews

★★★★★ 5/5

Trustpilot

Thorough & supportive

Excellent communication, informative and thorough tour of the properties. Emily was friendly, helpful and super supportive - thank you!

Alanna · 11 January 2025

★★★★★ 5/5

Google

Sharan at Citu was an absolute dream to connect with. She knows everything there is to know about this incredible development but shares her knowledge with grace and understanding, and never pushes. I'm really glad I had the opportunity to meet her and to move forward with making a holding deposit. She explained every step and was really helpful with any questions I had. A joy to work with!

Lucy · 16 December 2025

★★★★★ 1/5

Google

Take a trip to LS11 and the Greenhouse development on Beeston Road, Leeds, to see what a Citu development looks like 10 + years later - when the awards are rusting on the shelf. It’s a disgrace and nowhere near the vision as originally set out. Huge bills, antisocial behaviour, poorly maintained facilities. Let it be a warning.

Dropady · 16 April 2025

★★★★★ 5/5

Trustpilot

Emily was very knowledgeable about the…

Emily was very knowledgeable about the properties. She's enthusiastic and ready to answer any question!

Nadhirah · 9 February 2025

★★★★★ 5/5

Google

Sharan in Climate Innovation District Leeds was so inspiring when showing us around the show home yesterday. Very knowledgable, welcoming and friendly. Thank you

Lauren · 24 September 2024

★★★★★ 5/5

Google

I can only speak to the viewing experience as we did not make a purchase, but the sales team were very friendly and accommodating. Sarah was quick to answer all of our questions, and offered good recommendations for mortgage advisors and conveyancers. Thanks Sarah!

Paul · 13 June 2023

★★★★★ 5/5

Google

I've worked with CITU on their District Lofts development - Jessica and Lucy have both been amazing! They have helped with getting valuations booked in and getting across documents across so I can send to the lenders! Very responsive and approachable!

Louise · 16 September 2025

★★★★★ 5/5

Trustpilot

We're very happy with our CITU property…

We're very happy with our CITU property and the wider community the developer has created in Kelham.The build quality and finish is high. Noticeable benefits are the quality of the heat and sound insulation. This creates a warm and peaceful dwelling in the centre of the city.Where we've encountered challenges, which is inevitable in any new build (this is our second), CITU has been quick to rectify them.

Anonymous · 10 October 2024

★★★★★ 5/5

Google

Maintenence has been very quick when issues are present and all those involved have been lovely. Megan has been incredibly helpful in regards to snagging and has been very quick in responding as well as Danielle who has been helpful in all respects.

Conor · 13 June 2023

★★★★★ 2/5

Google

Incompetent or disengenious - I'd encourage people to avoid Citu. We ended up not buying a place at their new development in Kirkstall (called Stall) so i can't comment on build quality etc. In 2022 we registered our interest with Citu regarding Stall. Several months later after recieving numerous emails each pushing back dates and at times even offering contradictory statements I contacted their sales team. We were then told we could go see a model home and make a reservation. During our discussion we were told the Stall houses would be roughly £415/20k. When I suggested the final price would probably be higher I was told it wouldn't be because they had locked in the production costs and the factory was on site in central Leeds. Skip forward to early autumn 2023 and we were told the actual price would be £460k plus £15k for a car parking spot. In December 2023 we finally asked for our deposit back and were told it would be processed in 28 days. When it got to over 40 days and nothing had been recieved I enquired what had happened and basically discovered that our deposit refund had never been processed. Shortly after that they did finally process our refund. So overall, as I said at the start my experience of Citu has either been one of an incompetent or disengenious company. Clearly noone that works there means badly but that does not mean that what we were told and what happened were not repeatedly different.

Josh · 13 February 2024

★★★★★ 5/5

Trustpilot

CLIMATE INNOVATION DISTRICT

After recently visiting the Climate Innovation District, I have nothing but positive things to share. With its emphasis on environmentally conscious living, this district offers a vibrant place for a wide cohort of individuals, encouraging a forward-thinking community, where green technology and sustainable design are at the forefront. The addition of bars such as Pig Love, helps to create a real sense of community.

Olivia · 5 November 2024

★★★★★ 1/5

Trustpilot

Defects, time wasting and terrible customer service

In our experience, dealing with the customer facing side of Citu has been a very difficult journey characterised by poor workmanship, terrible communication, and a lack of quality control. We foolishly opted for the premium finish for our house (£13,000 above the basic pack that was available including £3,000 for hardwood flooring in bedrooms instead of carpet). We moved into Solar Avenue in July 2020. In January 2024 we believe we have the following remaining defects and snags:• Damage to cladding at the front of the house• Unfinished remedial cladding works on the side of the house with the potential for more damage as the public decking goes under the bottom of the cladding on our house • Damage to some Accoya frames around windows• Rat access under cladding at the back • Concrete splashes on window• Front door that does not seal properly • Small gap in floor between floor plate and floor on ground level after both were re-placed• 4 windows that need replacing (one scratched on both sides; 3 where scratches were removed but the windows now have a warp due to the size or depths of the scratches)• small sections of damage to the floor throughout the house where glue was removed following replacement and cosmetic fixes • no actual boost switch on hot water cylinder (this was not on our 7 day or 12 months snagging list but should have been picked up when it was finally commissioned)• poor quality tiling, grouting and sealant in top bathroom including poor finish of some remedial work such as large grout stains on some tiles • Some architraves need replacing due to poor filling of gaps at the bottom• Banister on all levels was partially sanded but not finished and sealed. We agreed with Citu we’d let them fix a wobble instead, it still wobbles• Poorly finished steps including gaps, splitting and a nail through one step• Poorly finished kick-board in the kitchen• Cheaper finish of kitchen cupboards than what we paid for• Cobbled together kitchen surface that should be one continuous piece (the hob also has a fault we cannot argue this is a defect that citu is responsible for)• Juliet balcony does not always airlock • Coffin door, rust on opening mechanism• Issues with decking with planks moving apart (one cracked), lack of protective fleecing and inappropriate feet to hold up the structure of the decking• Noisy flooring in parts where floor moves• Beading on Juliet balcony raised and sharp in one part• Front garden, hole where soil drains away and bark needs replacing following the section being dug up several years agoOur last communication from Citu regarding defects was in November 2023 when we had to have yet another meeting about clarifying defects on our long list with yet another new person in charge. We have had no correspondence since. Andy and Anne

Anne · 21 January 2024

★★★★★ 2/5

Trustpilot

3 years in a Citu home

I’ve been living in a Citu house for just over 3 years now and it’s been a mixed bag. I love the style, location, and convenience and the transformation of the area has been impressive to watch.

Alexander · 29 September 2025

★★★★★ 5/5

Google

I first wandered around the Citu development in 2020 as it was time for me to sell the family home and relocate. I had read about what Citu was doing, hence my interest to see a company trying to do something innovative at scale that has the potential to be a game changer. I moved into my Citu home at the end of November 2023. I am absolutely delighted with my new home and impressed at every level with the responsiveness of Citu in responding and dealing with the inevitable issues that arise. A shout out for: Danielle in sales who intelligently guided me through the whole process from my initial interest to moving in, highly responsive, and a huge asset in terms of listening and understanding the needs of her clients. Post sales Andy and Jake who take time to understand and deal with any issues/concerns after you have moved in. The specialist technical staff who have come into my home to resolve snagging issues have been quite exceptional in their personal approach and consideration shown. To potential buyers out there, I went through a period of doubt due to some poor reviews I had read. So I am delighted to say that I could not be more impressed with how the company operates with both honesty and integrity at every level. It is obvious to me that Citu is a company that cares, a bit of a rarity in this industry. So thanks Citu for taking the risks, investing in your staff and doing something out of the ordinary. I am delighted to be a part of it.

Jill · 14 January 2024

★★★★★ 5/5

Google

We’d just like to thank the entire sales & customer team for an amazing first home buying experience! We absolutely love our apartment, there’s truly nothing else like it in Leeds. Danielle, along with the solicitors & mortgage broker she recommended have made the entire process effortless for us, we haven’t lifted a finger and we feel extremely looked after! & Andy did a perfect job of ensuring we had a smooth move in day! We couldn’t have asked for more & we’re so impressed with the quality of our apartment, it’s extremely cozy! Jack & Charlie

Charlie · 14 January 2024

★★★★★ 5/5

Google

I’ve been renting in Aire Lofts for a number of months now, and can’t fault the experience I’ve had here. The apartments are built like nothing else in Leeds city centre - great quality, sustainable, and design at the forefront. There’s a great community aspect too which is very important to me. Thank you!!

Harry · 14 March 2025

★★★★★ 5/5

Trustpilot

I’d heard about these eco friendly…

I’d heard about these eco friendly houses in Leeds and I was intrigued. So I went to take a look and I was amazed!! The whole experience was wonderful. The houses were spacious and modern and together, a long with the outside bar called ‘Pig Love’ it all created a really pleasant neighbourhood that I would love to be apart of one day.

Jonathan · 5 November 2024

★★★★★ 5/5

Google

Thanks to Sheetal and Danielle for the warm welcome and for being so generous with your time. Great to see the commitment to community and sustainable living. I am sure it will be a continued success.

Lawrence · 17 August 2023

★★★★★ 5/5

Google

I’ve recently completed on an apartment in Aire Lofts and I can’t thank the team at Citu enough for a seamless process. Right from the first interactions with Lucy and Nina, who put up with the many questions I had before making the final decision to reserve and right through to completion they literally went above and beyond. Also Andy, super thorough during the onboarding process.

Alice · 16 August 2024

★★★★★ 5/5

Google

Just starting my search for a new home in Leeds City Centre, and thought I would have a look at the new apartments being built at the Citu site in the city, and I was not disappointed. The whole site itself is an abyss of useable green …

Clare · 16 April 2025

★★★★★ 5/5

Google

These are great properties and Sarah took great care to explain all the different aspects of the property and site . There was no pressure just a great experience

Harland · 15 December 2023

★★★★★ 5/5

Google

We’ve lived in our Citu home for coming up 2 years now. The location and community is incredible along with the aesthetic of the house. We encountered a few issues during the defects process, however the Citu team were reactive in ensuring that these issues were resolved for us moving forward. Team members - Danielle and Andy have been absolutely brilliant, addressing our concerns and helping us with challenges over the last couple of years. Would highly recommend.

Mark · 15 November 2023

★★★★★ 5/5

Google

The wait has been worth it! Danielle at Citu and the whole Citu team have been fantastic. Everyone here is really happy, including the people working here. I love the concept, I am so glad that I met Danielle when I did because I think she has found me my forever home. It's a big change for me, it feels good to have all these friendly and helpful people around me. I missed the sheep a little but I am over it!

Karen · 16 September 2023

★★★★★ 5/5

Google

After looking at the Climate Innovation District development for a while we went up and saw it in person last week. Danielle from Citu showed us around and it was great to be able to ask so many questions and get detailed answers on the spot. She know the place and the people that live there really well. As well as being a great sustainable development for the future it also seems like a community already.

James · 15 December 2023