Bridgfords Leeds reviews

★★★★★ 1/5

Google

Avoid at all costs. They neglected to give me a key when moving into the property months ago and after raising it on numerous occasions, I eventually was told I could collect the key today. When attending the office, I was immediately targeted by their manager who informed me I hadn't communicated that I'd been without a key and completely dismissed anything I had to say. They continued to antagonise and intimidate me, when all they needed to do was give me the key and apologise. I didn't go in there for a fight, but it's obviously what they wanted. They pushed me to the point of swearing, which I rarely do, and immediately told me I was unprofessional and that they'd keep a record of it. There's a reason there are multiple complaints about the same person across google and honestly they're very good at manipulating the narrative, so take their replies on here with a pinch of salt. We also have mould in our property and the place hadn't been cleaned when moving in. Please look elsewhere if you can.

Imogen · 13 February 2024

★★★★★ 5/5

Google

Really good guys here, got in contact with me same day of enquiry and has been smooth sailing from there, Alice was fantastic start to finish x

Bethany · 13 May 2024

★★★★★ 1/5

Google

This agency should not get even 1 star. Avoid at all cost working with this agency to rent out your property . Alia the branch manager for rent department is very rude and unhelpful . She does not care if you have an issue . Never returns your calls . I am the owner of a property which rented out my flat through this agency . They never return your call . Never reply to emails . The staff are rude . They still owe a payment to me and as I had no reply had to complaint to countrywide and perhaps if no satisfactory answer this goes to ombudsman. Waiting for their reply. But meanwhile please avoid this agency if you can . They are very unprofessional . I will not use them again.

Ali · 14 January 2024

★★★★★ 1/5

Google

What can I say, what an awful place. Took my holding deposit within hours and contact emails from Joe, only to go completely dead afterwards in sending a contract for an apartment that they apparently did not know, did not meet fire safety regulations. Would not refund money to my credit card and asked for bank details to do so. Alia, the Branch Manager confirmed twice that this had been processed and yet I am still waiting. I guess my Bank will need to deal with it as a fraudulent transaction. Do not use under any circumstances.

Sarah · 14 January 2024

★★★★★ 5/5

Google

They were very kind helping me when I needed guidance. Alice and Joseph were helpful through it all!

Bahar · 23 September 2024

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Google

I recently had a pleasant experience working with Dale to find my new home in Leeds. Dale is such a professional and ensures that I had a nice and smooth process.

Reenad · 14 January 2024

★★★★★ 1/5

Google

Horrendous experience with Bridgfords Leeds. One staff member in particular was terrible (outright lies, not responding to emails, renewing lease on my apartment even though I had expressly asked to not have it re-leased). From other reviews it seems like I am not alone in this problem with this staff member (a manager no less). In the end my apartment was rented to an individual without references who after 6 months of renting I asked Bridgfords to evict. They told me that they had done them weeks later I found out the tenant was refusing to leave because Bridgfords had promised he could stay. Eventually he stayed for an extra 6 months without paying a single £, then gave the anoartemt. To his friends to stay in when he left and Bridgfords refused to do anything to help. They even refused to share information to help me go through the courts to evict him. Abysmal service! DO NOT USE BRIDGFORDS LEEDS! Oh but they did offer me £300 for my troubles… lol. Needless to say we are going to the property ombudsmen. WARNING. DONT USE BRIDGFORDS LEEDS (unless your a tenant who wants 6 months free rent!)

Toby · 15 December 2023

★★★★★ 5/5

Google

Had a very nice experience with this particular brunch of Bridgfords. Clear communication and quick response. Special thanks to Aaron who went above and beyond to help me with my enquiries. Highly recommended!

Lev · 15 November 2023

★★★★★ 5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

★★★★★ 1/5

Google

(Update August 2025) STILL NO REAL INVENTORY REPORT 3 months in... (ALL BRIDGFORDS TENANTS & LANDLORDS CHECK YOUR REPORTS). FILTHY apartment, nearly ALL furniture broken, mouldy indoor sofa left to rot on balcony, staff not showing up to …

Ben · 17 August 2025

★★★★★ 5/5

Google

My partner and I viewed a property with Alanis and she was very helpful and had the answers to all our questions. Whilst the property wasn’t suitable for us, we’d be more than happy to use Bridgefords again :)

Layla · 17 August 2025

★★★★★ 5/5

Google

The staff at Bridgfords went above and beyond to get a good price for the house we were selling and get us in to our new home before the stamp duty deadline in July 2020. They were all really helpful, friendly and approachable, especially Debbie Denby and Joe Wilson.

Rachel · 13 June 2022

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.

David · 13 June 2026

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):

MW · 26 May 2026

★★★★★ 5/5

Google

Worked with Bridgfords Leeds for the past 18 completing EPC’s across Leeds for them. Special mention to Alia, Aaron, Joe, Tom and Alice and Hassan

Jack · 13 April 2024

★★★★★ 5/5

Google

Just moved into my new apartment with Bridgfords today after a recommendation from my friend who has previously rented with them. Joe who was our letting agent made the whole process stress free and was brilliant at helping us secure our new rental. Massive thank you to Joe and the whole bridgfords team, will definitely be recommending to friends and family.

Jordan · 14 June 2019

★★★★★ 5/5

Google

The most amazing letting agents, so professional and helpful!! Aaron went above and beyond to help. Would definitely reccomend!

Tyra · 25 July 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 1/5

Google

I like the other guy who recently just posted here had threats made to myself by the branch manager, I was told she would find my work place to see how I like it.... all because I left a google review about the nightmare experience renting with Bridgfords. It really is ironic when the company have the nerve to tell you the manager is upset and hurt by negative reviews and also saying it's threatening and unacceptable behaviour? But they deem their branch manager contacting ex tenants and threatening them and hurling abuse down the phone is not? Contradiction much? This Graham who is popping up replying to reviews and flat out lying saying they are not real customers? I think I am, I have all my flat contracts still and my names here if you want to do come tell lies to my face. I'm not afraid of the bully tactics made by this branch and the customer service at Bridgfords. And I'm looking forward to see what higher management have to say about the lies you are posting here to avoid truthful reviews. I've had numerous random people online contact me saying they have had the same issues too, all which are being compiled with the other evidence I have and being sent to the higher management of Countrywide PLC and higher authorities. Oh and to the guy who commented about the shifty behaviour regarding stolen tenants money and the manager owning multiple business? It sounds about right to me! After all all those stolen deposits have to go somewhere right?

Jake · 29 October 2023

★★★★★ 1/5

Google

AVOID 84 MAGELLAN HOUSE! Bridgfords promise high spec properties and great customer service but the reality is anything but. Before we even begun the ad had said ‘£0.00 holding deposit and 0% deposit’ and we were then asked for a 1 week holding deposit, red flag no.1. Then they waited till there was just 2 days before our move in date to tell us that the 0% deposit was in fact an insurance policy which we needed to pay £350 for and having already paid the holding deposit and needing somewhere to live in two days we were forced to agree, red flag no.2. Then when we moved in we found a filthy flat with a host of leftover items from the previous tenants like vapes and alcohol, without even a decent hoover to clean the mess with and a washing machine with mould. The worst was the en-suite bathroom which was full of mould and smelled like sewage which rendered the en-suite bedroom uninhabitable for 6 weeks until it was finally cleaned. Every photo we’d been shown was nothing like the actual property and it was clear Bridgfords had used photos which intentionally didn’t show the issues or took active steps to hide them. At every turn we were met with excuses and a clear unwillingness from Bridgfords to rectify the issues. The landlord of the property is the definition of a slumlord. He will find any excuse to not repair something and where he does he will drag the process out as long as possible. The landlord thinks supplying a torn up sofa and mouldy washing machine is acceptable to supply to tenants while charging top priced rents. Clearly landlords like this and agents like Bridgfords are a match made in heaven, maximising profits at the expense of tenants. Trust the one star reviews our experience was exactly like many others.

Farhan · 16 October 2023

★★★★★ 5/5

Google

I would definitely recommend Bridgfords. My contact Alice was very kind and responded to all my questions and emails promptly and politely.

Milly · 13 May 2024

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026