Bridgfords reviews

★★★★★ 1/5

Google

Not a very good experience. I felt very positive with Alia until my holding deposit was put down and then her tone and professionalism completely changed. Not responding to emails. They didn’t sort the contract until 2 days before move in even though I states weeks leading up to it how I wanted it sorted and secured. Members were not professional at all on the phone once I’d paid the holding deposit, as if I was wasting their time. What I couldn’t believe was when I’d go to the estate agents to pick up the keys which Hassan was sorting and we’d exchanged many emails as he was the one sorting the contract, and I walked in and was completely ignored by him and the 2 other girls on the desk. Once I was said I was picking up the keys I was told by one of the girls to sit on the table and it’ll be sorted. I sat there for 20 minutes whilst the 2 woman and Hassan didn’t even look over and chatted amongst themselves about something completely irrelevant. It felt so unfriendly and awkward!!! The owner of the flat and flat are amazing though 10/10 can’t complain. I asked Hassan to pass on a message explaining how thankful I was to the owner but never got a reply saying he’d passed it on which basing it off the rest I doubt the message was passed on unfortunately.

Bryony · 10 April 2026

★★★★★ 1/5

Google

Avoid avoid avoid. Completely unprofessional. Apartment was a mess when I first moved in. Then they charged me for cleaning when I moved out, even though I left it in a better condition than when I found it. Alia is the nicest person you'll ever meet. That's until you sign the contract and pay the deposit/rent. Then her true colors show. Please just avoid dealing with this agency altogether

Ahmed · 17 February 2026

★★★★★ 1/5

Google

If I could give this Lettings agents a zero I would! PLEASE PLEASE PLEASE love yourself and do not go with Bridgfords. When I wanted to view the property they cancelled twice , even though I had travelled from across the country and I had to knock on the actual property to see if anyone was home to view it myself. I was then reassured the property had been cleaned and things had been fixed but nothing was. The place was filled with dead flies and mouldy cups from The previous tenants , amongst other things I do not wish to go into. Inventory was not done and my one year old daughter was trapped in her room, because they failed to fix the door handles , although they stated they would and I paid for this out of my own pocket! Please do yourself a huge favour and never get a property with them!

Ademilola · 17 October 2025

★★★★★ 1/5

Google

Warning: Avoid This Agency! First of all, the manager Alia is the worst. When I moved in, they failed to provide access on the agreed date due to "uncompleted procedures." I was forced to stay in an Airbnb for a week. Upon finally moving in, the entire property was clearly unrenovated: most room door handles were broken, curtains were damaged, and the heating system was faulty. We moved in September, but heating repairs weren’t addressed until December. Throughout my 10-month tenancy, I reported issues monthly, yet they ignored everything except the heating. I never received mailbox keys, calls went unanswered, and visits to their office led to endless buck-passing. They directed me to the building reception, who stated the agency managed keys. After they stopped replying to emails, I gave up. Upon moving out, they charged me £700 for "repairs and cleaning," including items I had reported (e.g., broken curtains) and a sofa already damaged before my tenancy. I provided move-in video proof of the sofa’s condition, but they ignored all communication afterward. After six months of disputes, I escalated to their headquarters. They refunded partially but still withheld over £700, including £100+ for removing Blu-Tack from walls! This is the worst, most shameless agency I’ve encountered in five years in the UK. The manager and his colleague consistently evade responsibility, dismissing complaints with "just email/call us," despite never responding. Feel free to contact me. I can show all the evidence.

Kai · 17 August 2025

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 1/5

Google

If I could rate lower I would. There's not enough time in the day to list everything that Bridgfords put us through while renting one of their flats. But to summarise, customer service was the worst I've ever seen and at times beyond belief. Point blank disregard, rude and at times aggressive, particularly from branch manager Alia Gould who is only in the position she is (and avoided being sacked since) due to her partner being in a high position in the company. The other reviews regarding her say it all, not to mention evidence of the fake 5star reviews about her. Alia made our lives miserable which at times felt malicious as we were a young couple she wanted to take advantage of.

Jayd · 25 March 2025

★★★★★ 5/5

Google

I have recently used Bridgfords for the sale of my house and I can't speak highly enough of them, particularly Debbie Denby. Debbie was fantastic from start to finish. If it wasn't for Debbie's proactive approach to the transaction it would not have completed when it did. Debbie went above and beyond to get the sale done and I could not be more grateful. Joe Wilson was also really helpful. They offer a really professional but friendly service and would definitely use them again and wont hesitate to recommend them to others.

Christina · 17 January 2026

★★★★★ 1/5

Google

Had potentially the worst experience I’ve had with an estate agents because of this site. Alia is one of the worst people I’ve ever had the opportunity to speak to, I thought estate agency ‘management’ would at LEAST be professional and understand the basics of leasing regulations and policy but Alia has proved me wrong at every turn. I only wish I knew sooner so that I could avoid this site and person sooner. Good luck to anyone who has the displeasure of talking to her.

Jordan · 17 December 2025

★★★★★ 1/5

Google

I had a very disappointing experience. Before moving into the property, I was assured that certain issues and defects would be resolved. Unfortunately, this was not the case, and there was a clear lack of follow-through on what had been promised. Communication throughout the process was also poor. On the day of key collection, I was not contacted or informed that the office location had changed, which caused unnecessary confusion and inconvenience. I had to chase things myself to figure out where to go. Overall, the experience felt unprofessional and disorganised. A letting agency should provide clear communication and deliver on commitments, and in this case, neither was met.

Carlos · 12 April 2026

★★★★★ 1/5

Google

Very disappointing experience with Bridgfords during our tenancy Trinity One, East Street, Leeds. From the start, the property had multiple issues including poor condition of carpets, maintenance problems, and general lack of proper upkeep. Despite raising these concerns several times during the tenancy, the response was often delayed and many issues were not properly resolved. Communication throughout was inconsistent and at times unprofessional, which made the overall experience quite stressful. In particular, my experience dealing with the branch manager, Alia Gould, was disappointing, as concerns were not handled with the level of fairness, urgency, or professionalism expected. Additionally, it is concerning that issues which were either pre-existing or reported during the tenancy are now being raised as part of post-tenancy claims. Overall, the experience with both the management and landlord was below expectations. I would advise others to proceed with caution.

Piyush · 10 April 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 1/5

Google

Well, I had arranged a meeting with a lady by the name of Alia Gould, she met me at the entrance and immediately asked if I am there to waste her time and if so to move my car. I explained I have a meeting with her or a colleague regarding 2 properties I would be viewing with the intention to buy. I can say this lady had the worst attitude I’ve ever come across and do not understand how she manages in this line of work. I feel sorry for her staff that were actually really nice and told me to ignore her tantrums. Never again! Avoid her at all costs.

Adeeb · 17 February 2026

★★★★★ 1/5

Google

Absolutely an awful experience with Bridgford agents. Today I went for a viewing for one of their properties in West Point and my viewing time was 2:45 p.m. I waited for 10 minutes and then called them and the wait lasted for 45 minutes after that when I called a lady picked up saying “You kept calling here but we are not in the property, my collegue is”. Firstly, whom do you expect me to call when your collegue isn’t here who was supposed to be 45 minutes before? And secondly, if you cannot stick to the time then you should cancel the viewing rather than keeping me on wait for so long. The experience was so disgusting and disappointing, will make sure to not come back to this agent and will let my friends know that too.

Subhankita · 3 August 2024

★★★★★ 1/5

Google

Would leave 0 stars if I could. There have been many horrendous issues with Bridgfords. The property me and my housemate are renting from Bridgfords was advertised as a 2 bedroom flat. However, they only gave us one working key and one fob to enter the building. They said they would 'speak to the landlord' about the fob. It is currently day 3 since the tenancy started and we still have not been given a fob. On the 29th of May, me and my housemate went back the agency and the branch manager told us to duplicate the key. When I asked if we could be compensated (since it is not our job to be doing this, all keys should have been prepared for us the day we moved in), she responded with 'it costs 2 quid'. It is not about the price but a matter of principle and professionalism. It is not me and my housemate's job to duplicate the key and it is unfair for us to pay for it. Also, it is about to be day 4 tomorrow and we still only have one fob. Additionally, when we saw the house, it was extremely dirty. There were cobwebs everywhere, it was dusty, there was rotting food under the oven, in one of the rooms the previous tenant even left their mouth retainers in one of the cupboards. There was mould on some of the windows, there was a mouldy cup left behind in the bathroom, the freezer was full of black mould on the silicone bit. The bins had rubbish from the previous tenant left in them and was FULL OF MOULD. The branch manager insisted it was professionally cleaned but I am not sure as to what exactly they were cleaning. It is extremely unacceptable for me and my housemate to be expected to just share a fob and a key and move into an extremely dirty house that was 'professionally cleaned'. I hope that these issues will be sorted ASAP.

Rose · 5 June 2024

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 5/5

Google

Ollie has been brilliant at helping us sort our flat - we don’t live in Leeds currently and up to this point had a few negative experiences with flats falling through, but Ollie went above and beyond, organising a FaceTime call for us and a …

Sophie · 17 August 2025

★★★★★ 5/5

Google

Daniel has been absolutely wonderful at handling our move - in, always happy to answer any questions and complete any queries / resolve issues quickly!

Hayley · 17 February 2026

★★★★★ 5/5

Google

From my own experience, I would recommend Bridgfords. we rented a property with them last year. During my tenancy, they processed my requests quickly, and got things done when there were issues. Although there was a hiccup before moving in, I would choose them again. And especially Dale was helping us with the viewing and move in and check out. He's really professional and helpful.

Ron · 25 November 2024

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Google

Fake inspection reports passed off as recent (we have proof inspection never happened; is this common for Bridgfords Leeds tenants?). FILTHY apartment, nearly ALL furniture broken, mouldy indoor sofa left to rot on balcony, staff not showing up to viewings, all while Bridgfords Leeds staff were rude at every level, from negotiators to Assistant Manager. I've rented in India, South Africa, Australia, and South America, Bridgfords Leeds has been by far the WORST property experience I’ve ever had. It feels like “overpromise, underdeliver” is part of their training. To be fair, staff at Countrywide Group level (NOT Leeds branch) have been kind and are hopefully investigating, particularly rudeness of Management incl Alia at Bridgfords Leeds. To show this isn’t a petty moan, here’s what happened: 1. 1st viewing: offered rent discount if we paid 12 months up front, left outside for 20 mins without update (Ollie @ Bridgfords). 2. 2nd viewing: waited 30 mins, called office, they “forgot to tell us” it was off, despite confirming it that morning. Another couple left outside visibly annoyed too. 3. We couldn't view the flat. Ollie told us it would “go quickly” if we didn’t put down a deposit, so we did. Promised all broken items would be replaced and flat would be cleaned. 4. Move-in was over a bank holiday Monday. We offered to delay for convenience, but were told no, we had to move in. Paid deposit and 1st month rent, told we’d get instructions across the weekend. Bank Holiday arrived, nothing. Had to physically visit branch for keys. Ollie was “off sick” and unresponsive from Sunday. We got keys, but only 1 fob for a 2-bed apartment. 5. Flat was filthy and clearly hadn’t been cleaned or inspected. Dirty floors, broken staircase, broken sofa, mouldy indoor sofa dumped outside, disgusting showers, clumps of hair, clothing and crumbs left, cracked electrics in bathroom, fire door mechanisms removed, oven filthy, stools broken, wardrobes held with duct tape, etc. Took hours to clean ourselves. Countrywide only sent cleaners after we flagged no inspection had happened - but no contractors, and rotting furniture still left outside. 6. We had no tenancy agreement on move-in. We paid everything on time but only got the contract after chasing after moving in. For landlords, this should be a serious red flag. 7. Bridgfords say inspections are done by third party (miServices). We requested the report and were told flat was “inspected and cleaned 2 days before move-in”. The photos were clearly over a year old, different furniture, including the now-rotting sofa which appeared brand new and inside in the report. We’re still waiting for confirmation if the photos were taken when they claimed or if the inspection report is void. Yes, Bridgfords say “we don’t do the reports”, but tenants deal with Bridgfords, and they should take accountability, not just rent money. Instead, they’ve been angry at us for suggesting falsified reports. Countrywide Group is now investigating. From speaking to suppliers and checking other reviews, this seems common. With “Most Profitable Branch” plaques all over their Leeds office, it’s easy to see Bridgfords Leeds prioritises profit over tenants, landlords, and basic service standards. We’ve been passed around to 7, 8 different people. Leeds management has been especially unhelpful and rude. Hate to leave a review, but these issues aren’t unique to us. If you’re considering Bridgfords Leeds, don’t. We’re now going through the Ombudsman process.

Ben · 16 June 2025

★★★★★ 1/5

Google

Awful - DO NOT RENT FROM THIS AGENCY. Complete waste of time, shameful behaviour and antics. Flat was not clean, refused to clean it, it was a living hell. If you do not want to live in the property you are renting with them, DO NOT PAY RENT, and do not give in to their bullying tactics, they will terminate the contract if you do not pay rent. Worst agency ever, cannot believe human beings like Alia and her 'team' exist AVOID AT ALL COSTS

Oumaima · 13 February 2024

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 1/5

Google

Avoid at all costs Very unorganised and unprofessional - contract to sign had multiple significant errors Given keys to flat - very dirty and uninhabitable No empathy from agency - they will lie to your face Very rude, special mention for Alia Gould, does not know the meaning of good communication, stone cold heart and shameful that her and her cronies are allowed to work in the housing sector. Flat was not cleaned professionally - tried to arrange this ourselves but told we aren’t allowed. Broken mattress, alcohol bottles, hair in draws, terrible smell, broken wardrobe all ignored by management. Front door lock was broken and didn’t close properly and this didn’t seem to concern anyone either . I won’t make this a long post. In summary: 1. Do not rent/buy property with this agency 2. If you felt misled and are renting a property and don’t want it, don’t pay rent and contact the landlord directly in writing to say the reasons of being misled. 3. Please take my advice, I’m not joking when I say the period I had to deal with all this nonsense was the toughest in my life and I have been renting all over the country for 10 years.

Hassan-Ali · 14 January 2024