Bridgfords reviews

★★★★★ 5/5

Google

Just went through a very long and protracted sale and throughout the sales team were amazing. At the start Joe was the only estate agent who came to the flat who made me feel like I wasn't an inconvenience to their day, spent time to take me through the whole process and couldn't be more helpful, during viewings they provided clear feedback and also helped get the price we wanted. Throughout the long long time spent sorting the whole chain Debbie not only kept me up to date but was always on hand to answer questions and help chase people and I certainly felt like she drove it over the line. Very appreciative of their efforts throughout.

James · 15 December 2023

★★★★★ 5/5

Google

Exceptional experience selling our house with Debbie at Bridgefords. Sold our house quickly, always kept us updated and went over and above to keep everything moving. Thanks to Debbie’s hard work and competence we overcame challenges from other parts of the chain and moved in on the timescale we needed. Debbie took a lot of stress out of the process for us. Would highly recommend.

Tom · 24 August 2024

★★★★★ 5/5

Google

Alia and her team have been fantastic! As a new landlord they have walked me through the process and managed to rent out my property smoothly and quickly. Very grateful for the team and all their help.

Ammarrah · 17 August 2025

★★★★★ 1/5

Google

Vile vile company who are not fit for trade, They will steal your money, break promises made and flat out lie to your face. The manager Alia is a nasty piece of work who lies, is abusive and threatens you.... how she is allowed to get away with this time after time reading all the reviews, Obviously she has friends within the higher management. It also seems like they love to make fake reviews to cover up the bad. Oh and the higher management Countrywide plc??? I would not even bother contacting them just contact the senior bosses and the Financial Ombudsman because the customer complaints department JUST DO NOT CARE, I've spoke to numerous people who have contacted them and they literally do nothing about the treatment this branch of Bridgfords give their customers. Oh by the way, their new trick after fake positive reviews is to say the negative reviews are not genuine customers to cover their tracks but this is being passed along to the Financial Ombudsman and GOV UK as I have now spoken to multiple people that have had the same issue and lies but all have proof they were customers. Listen to the 'REAL' reviews and stay WELL WELL away.

Joanne · 16 October 2023

★★★★★ 5/5

Google

Estate agent review We used Bridgfords to purchase a property in Leeds. I am very appreciative of Debbie and her efforts to chase all parties. Despite the long, drawn out process, we got there in the end. Viewings early on were very helpful and Debbie was flexible in when we were able to view to property after the offer had been accepted. Debbie has also been very helpful since moving into the property (eg utility bills etc). Other members of the sales team were also efficient in passing on messages and providing updates when asked. Thanks again for all the help!

Ellie · 16 October 2023

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 5/5

Google

Jasmine was very helpful and gave me confidence in moving out as I’m 18 and I’m moving very far away from my home to study at university , she answered every question without hesitation , gave me good advice and found me the easiest and quickest way to secure my new temporary home with my partner , the only agent I will ever want to speak to and I appreciate her help very much as she helped me take a big step forward in my life. :)

Paris · 17 August 2023

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 1/5

Google

AVOID RENTING FROM BRIDGFORDS Without doubt, the worst letting agency out there. If you want to rent a property that hasn't been cleaned properly prior to your arrival, including the bonus of smoked cigarettes scattered on your floor, and you don't mind if issues aren't resolved during your tenancy then this is the agency for you. Email address is pointless as they are unresponsive and when you finally decide to move out they have no interest in getting your deposit back to you, if it all. 2 months on we are still waiting for ours despite leaving the property in a better state than we found it. Thanks Brigfords for turning our first home together into a nightmare. We will never forget you!

Chris · 13 June 2023

★★★★★ 5/5

Google

Extremely friendly office. The Leeds market for renting is fiercely competitive and so I was worried I would never find a place that suited me and my needs within my budget. Alia and Thomas at Bridgefords were extremely helpful. They found a property for me that was within my budget and meeting all my needs. They were in constant contact, to keep me in-the-know about ongoing proceedures. I visited the office a handful of times and everyone on the team were extremely courteous, friendly and helpful. They always were sure to address any concerns I had and ensured that I was comfortable with the proceedings. Overall an extremely positive experience and would recommend anyone who needs to find the right place for them to go to Bridgefords. The will always make you feel welcomed and more importantly find the right place. Overall made an extremely daunting experience, very easy and stress-free.

Adam · 13 June 2023

★★★★★ 5/5

Google

So many of these reviews are so so wrong and hateful. Alia is definitely one of the most kind hearted estate agents in Leeds! From the point of a phone call to signing documents she was extensively supportive and her team is so sweet! As a student and a full time worker they made this so easy for me and fit everything around my timetable which I doubt anywhere else would ever do. I’ve spoken to many estate agents in Leeds and I can say with confidence that Alia is probably the only one I have any respect for as others have been so rude and ageist in acting like they have no time to listen to a situation. Thanks Bridgfords!

X_nxor_x · 13 June 2023

★★★★★ 1/5

Google

I rented with Bridgfords for a significant number of years until August 2023, and found a number of interactions with this company to be borderline if not absolutely fraudulent, especially charges on departing the property where what I suspect were years old photos were used to justify additional charges. Unfortunately these were submitted directly to the TDS mediator who was unable to see the date and time stamp for when the photos were taken and therefore Bridfords had plausible deniability. I also suspect my former landlord was impacted, for example when Brigdfords claimed to have done a few inspections (which I assume was a contractual obligation), however I know for a fact that no one attended the property. I'm sharing in the hope others will be saved the pain of dealing with Bridgfords.

Ed · 17 August 2025

★★★★★ 1/5

Google

I strongly advise against using this agency due to my recent experience: • As I was busy with my business and moving out by the end of July, as well as preparing for my 3 week travels at the end of the month, I requested a video viewing. The apartment appeared fine. • I was assured a 6-month break clause would be included in the contract and that the property would be professionally cleaned. Neither of these promises were fulfilled. • My proposed move-in date was 28/07/25, but the agency failed to provide the keys due to a failed EICR. • On 29/07/25, I requested to cancel the tenancy after a staff member (Hassan) mentioned the EICR would most likely fail again. The branch manager, Alia, overheard this and reprimanded him, then refused my cancellation request, even though I never signed the tenancy agreement (despite them still sending me reminders to sign). • When I visited the office to voice concerns, Alia became defensive, rude, and ultimately kicked me out without reason. When I visited the property (escorted by a staff member named Ollie, since they still could not provide me with the keys), I showed Alia photos of the apartment’s condition. She dismissed my concerns by saying her own house looks the same and promised to send me photos for comparison, which I have still not received. Her behaviour was unprofessional and manipulative. Based on my experience and similar reviews, this agency preys on young couples, international students, and first-time renters. To make matters worse, Branch Manager Alia has accumulated over 40 negative reviews, which speaks volumes about her unprofessional conduct and the agency’s ongoing failure to address it. Any good reviews about her seem fabricated by herself 😂. This has caused unnecessary stress during my holiday, and due to their serious incompetence, I have decided to pursue legal action as well as report it to Leeds city council. Please avoid them at all costs, and make sure to read the other Google reviews before considering them.

Krishan · 17 August 2025

★★★★★ 5/5

Google

Although my partner and I decided not to settle on the property we viewed, Ollie was very friendly, helpful and prompt with arranging this viewing. Thank you very much for your help.

Zuzanna · 17 August 2025

★★★★★ 5/5

Google

I’ve recently started renting a property with Bridgfords. The team have been great, in particular Dale who was very kind and reassuring on numerous occasions and also Alice who has been amazing and so helpful throughout the whole journey. I really appreciated all her help as she really tried her best make it stress free and as smooth process as it could be. I’ve personally had a great experience.

Anisha · 13 February 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Our experience with Bridgfords Leeds has been appalling from start to finish, and I would strongly advise anyone to avoid this letting agent.

Reece · 17 July 2026

★★★★★ 5/5

Google

Nadia was great to work with! She made the buying process smooth and kept us informed every step of the way. Really appreciated her support and would definitely recommend her

Darya · 17 August 2025

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 1/5

Trustpilot

Have reported manager to property…

Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.

Gemma · 28 November 2024

★★★★★ 5/5

Google

My letting was dealt with perfectly by the team at Bridgfords. From my initial enquiry to handing over keys to the property, everyone has done their part in making it an easy and efficient experience. Alice was great in helping me find a flat and making the process simple. Also, thanks to Joe for being so friendly and helpful, along the way x

Gab · 14 March 2024

★★★★★ 5/5

Google

Very smooth experience renting a flat through Bridgfords, which could have been difficult as I am relocating to Leeds and not currently local. Dan and the others in branch were friendly and responsive, and the team have been very responsive to the few initial queries I have had.

Thomas · 3 April 2026

★★★★★ 1/5

Google

As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.NegativeResponsiveness, Professionalism

Rick · 25 August 2022